Caldwell County Hospice Inc

What Caldwell County Hospice Inc does

Caldwell County Hospice Inc, doing business as AMOREM (Latin for "the act of love"), is a 501(c)(3) nonprofit hospice and palliative care provider formed in May 2021 through the merger of Burke Hospice and Palliative Care and Caldwell Hospice and Palliative Care (founded 1981). The organization operates across a 12-county service area in western North Carolina (Alexander, Ashe, Avery, Burke, Caldwell, Catawba, Cleveland, Lincoln, McDowell, Rutherford, Watauga, and Wilkes counties), serving patients with terminal illness under the Medicare Hospice Benefit and individuals with serious illness through palliative medicine, with an interdisciplinary clinical team of approximately 215 staff plus 210 community volunteers. Service delivery combines routine home care wherever patients reside with four patient care units (Forlines PCU in Hudson, William E. Stevens Jr. PCU in Lenoir, Valdese PCU, and the upcoming SECU PCU in Boone opening June 2026), supported by specialized programs including an Advanced Cardiac Care Program, Ashewood Grief Support Services, Veterans Honoring Veterans, 11th Hour, Legacy, and Vigil Music volunteer services, and a Pet Assistance Fund.

The underlying technology stack consists of standard hospice and palliative care clinical information systems augmented by domain-specific assessment instruments: an 11-question Hospice Needs Assessment Tool, a Military Checklist for Veteran Patients, and the George Fitchett 7x7 Spiritual Assessment Model. AMOREM is CHAP-accredited under Standards of Excellence, Medicare-certified, and is the only nonprofit hospice provider licensed by North Carolina through certificate of need to operate hospice facilities in Burke and Caldwell counties.

The business model is reimbursement-driven via Medicare, Medicaid, and most private insurance plans for clinical services, supplemented by philanthropic contributions (over $12.3M in donations and grants over five years), retail revenue from the Thrifts & Gifts thrift store in Valdese (~ $1M over five years), and patient assistance funds. GTM motion is community-led through open-access referrals (patients, families, neighbors, church members, and clinicians can all refer) layered with an Access and Enrollment team that conducts in-person assessments; the organization has explicitly delivered more than $8.2M in uncompensated care over five years. Governance rests with a 15-member volunteer board, and current leadership includes CEO April Moore (since July 2024), succeeding long-tenured CEO Cathy Swanson.

Name

Caldwell County Hospice Inc

Legal name

Caldwell Hospice and Palliative Care, Inc.

Website

https://caldwellhospice.org

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

1–10 employees

Short description

AMOREM is a nonprofit hospice and palliative care provider serving a 12-county region in western North Carolina through home-based care, four patient care units, and grief support programs, reimbursed primarily via Medicare with supplemental philanthropic and thrift store revenue.

Ownership category

akta.pro rank

Product category

Hospice Care

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Home Health Care Services (8082), Services-Hospitals (8060), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Home Hospice Agencies (HLAFAEAC)

akta.pro secondary industries

Inpatient Hospice (General Inpatient Care) (HLADAHAB), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF)

Keywords

• Hospice care services
• Palliative medicine
• Grief support services
• Advance care planning
• End-of-life care

Headquarters

HQ city

Lenoir

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Medicare Hospice Benefit: Primary revenue source. Hospice care is covered under Medicare, with AMOREM being a certified Medicare provider. The Medicare Hospice Benefit covers hospice services for eligible patients with terminal illness and six months or fewer life expectancy.
2. Medicaid Coverage: Hospice services covered for Medicaid-eligible patients
3. Private Insurance Reimbursement: Most private insurance companies cover hospice care
4. Community Donations and Grants: AMOREM received more than $12.3 million in donations and grants over five years. Major donors include SECU Foundation ($1.5 million), High Country Charitable Foundation ($50K matching grant), and various corporate and private donors for the High Country capital campaign.
5. Thrift Store Revenue (Thrifts & Gifts): Sales from the Thrifts & Gifts thrift store in Valdese generated nearly $1 million in sales and cash donations over five years to support AMOREM's mission.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Caldwell County Hospice Inc, operating as AMOREM, is a nonprofit 501(c)(3) hospice and palliative medicine provider delivering end-of-life care, palliative care, grief support, advance care planning, and specialized cardiac care across a 12-county region in western North Carolina. Services are delivered through an interdisciplinary team approach in patients' homes and at four inpatient patient care units, supplemented by volunteer programs and a supporting thrift store operation.

Product overview

AMOREM is a nonprofit hospice and palliative medicine provider formed in 2021 through the merger of Burke Hospice and Palliative Care and Caldwell Hospice and Palliative Care. The organization offers a comprehensive portfolio of services including hospice care, palliative medicine, grief support (Ashewood), advance care planning, and specialized cardiac care. Services are delivered through an interdisciplinary team approach in patients' homes and at four patient care unit facilities. AMOREM also operates Thrifts & Gifts, a retail thrift store, and provides volunteer services including 11th Hour, Veterans Honoring Veterans, Legacy, and Vigil Music programs. The organization serves a 12-county area in North Carolina and is certified by Medicare, CHAP-accredited, and licensed as a 501(c)(3) nonprofit.

Differentiator

Problem solved

Functional benefit

Products and services

• Hospice Care End-of-life care services for patients with terminal diagnoses and a life expectancy of six months or less, focusing on comfort, quality of life, pain and symptom management, and family support. Includes routine home care, general inpatient care, and respite care, delivered by an interdisciplinary team of nurses, social workers, chaplains, CNAs, and volunteers. Covered by Medicare, Medicaid, and most private insurance.
• Palliative Medicine

Quantifiable outcome

• Served 6,300+ hospice patients over five years as AMOREM
• +5 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and supporting.

• National Hospice and Palliative Care OrganizationcoreStrategic or Co-development PartnerNational collaboration partner in the We Honor Veterans Program, providing education and resources to hospice organizations for caring for veterans at end of life.
• Department of Veterans AffairscoreStrategic or Co-development PartnerNational collaboration partner in the We Honor Veterans Program to provide veteran-specific hospice care education and resources.
• Banfield Charitable TrustsupportingStrategic or Co-development PartnerPartner organization enabling the Pet Peace of Mind program, which helps hospice patients keep their pets during end-of-life care.
• National Partnership for Healthcare and Hospice Innovation (NPHI)supportingStrategic or Co-development PartnerCollaborative network providing research data and resources that AMOREM uses to improve end-of-life care services.
• The John A. Hartford FoundationsupportingStrategic or Co-development PartnerFoundation providing research and data on baby boomer preferences in end-of-life care that informs AMOREM's service approach.
• City of Hope and National Cancer InstitutesupportingStrategic or Co-development PartnerHosts the Interprofessional Communication Curriculum conference for spiritual care training in oncology that AMOREM staff attend for continuing education.
• Teleios Collaborative NetworksupportingStrategic or Co-development PartnerCollaborative network providing research and consulting support to AMOREM including award submissions and strategic guidance.
• Appalachian ArchitecturesupportingImplementation/ SI/ Consulting PartnerArchitecture firm that designed the AMOREM SECU Patient Care Unit of the High Country facility in Boone.
• Greene ConstructionsupportingImplementation/ SI/ Consulting PartnerConstruction company overseeing the build of the High Country patient care unit project.
• Boone Hospitality HousesupportingStrategic or Co-development PartnerCommunity partner that assisted AMOREM patient Willard Cordell with housing coordination through service coordinator involvement.
• Community Health Accreditation Partner (CHAP)coreOthersIndependent accrediting organization that has certified AMOREM under its Standards of Excellence for hospice and palliative care services.

Scale indicators12 records

Recent moves11 records

Expansion highlights5 records

Broad incumbents

• Compassus: National hospice, palliative, and home-health provider with both for-profit and nonprofit partnership structures. Comparable in service mix (hospice, palliative, home health) and increasingly competes with regional nonprofits for hospice referrals and clinical staff.
• VITAS Healthcare (Chemed Corporation): Largest U.S. hospice operator, owned by Chemed Corp. Comparable as a hospice provider competing for the same patient population and referral sources, but with vastly greater scale, national footprint, and capital resources.
• Amedisys (UnitedHealth Group/Optum): Large national hospice and home-health provider, recently acquired by UnitedHealth Group. Competes with AMOREM for hospice referrals across NC and represents the scaled, for-profit competitive alternative in the same service category.
• Gentiva: One of the largest U.S. hospice and home-health operators, formed from the hospice assets of Kindred at Home. Broadly comparable to AMOREM in hospice service offering but as a national for-profit incumbent rather than a community nonprofit.

Regional players

• Mountain Area Hospice & Palliative Care: Nonprofit hospice serving the Asheville/western NC mountain region. Comparable in services (hospice, palliative, grief) and patient population, but operates in a separate geographic market adjacent to AMOREM's 12-county territory.
• Hospice of the Carolina Foothills (now part of national network): Formerly independent nonprofit hospice in Rutherford/Polk counties, NC — counties that overlap with AMOREM's service area. Comparable as a community hospice that ultimately consolidated into a larger organization, illustrating both a peer model and a competitive/dilution risk.

Direct peers

• Four Seasons (Four Seasons Compassion for Life): Nonprofit hospice, palliative, and home-health provider based in Flat Rock, NC serving the western North Carolina mountain region. Highly comparable to AMOREM as a regional nonprofit hospice with multiple service lines (hospice, palliative, grief, clinical research) and overlapping geographic footprint.
• Hospice & Palliative Care of the Piedmont: Nonprofit hospice and palliative care provider based in High Point, NC serving the greater Piedmont Triad. Comparable to AMOREM in offering hospice, palliative medicine, and grief services with a community-based, donor-supported model.
• Trellis Supportive Care (formerly Hospice & Palliative CareCenter): Nonprofit hospice and palliative care provider in Winston-Salem, NC serving a multi-county Piedmont region. Direct comparable in business model (nonprofit hospice with inpatient facilities, palliative medicine, grief support) and clinical scope, although operating in a different NC region.

Others

• National Hospice and Palliative Care Organization (NHPCO): Industry membership and advocacy body for hospice providers; AMOREM is a member and We Honor Veterans partner. Not a direct competitor, but the central trade association shaping Medicare hospice policy, quality standards, and the regulatory environment in which AMOREM operates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCAFBEMA_A9G7krOD5W40fqQ
• Facebookfacebook.com/AMOREMBHPC
• LinkedInlinkedin.com/company/caldwell-county-hospice-inc
• Instagraminstagram.com/amorem_bhpc_chpc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caldwell County Hospice Inc