What Gemeente Ermelo does

Gemeente Ermelo is a Dutch municipality (gemeente) located in the province of Gelderland, Netherlands, providing statutory local government services to its residents and local businesses. Core functions include civil registry and identity documents (passports, driver's licenses, BRP extracts), construction and environmental permitting via the Omgevingsplein platform, social care and youth services, waste management with the diftar pay-as-you-throw system, public order and safety, spatial planning, and economic development support. The municipality serves three primary customer segments: residents (Inwoners) as the primary segment for civil affairs and social services, local businesses (Ondernemers) for permits and economic support, and tourists/visitors leveraging the Veluwe nature area.

The technology foundation comprises standard Dutch municipal IT infrastructure: an online services portal at ermelo.nl, DigiD national identity integration for GDPR/AVG data requests, ZIVVER encrypted messaging for confidential communications, the MijnAfspraakMaken online appointment system, a digital reporting and complaints system, and the Duurzaamheidsloket sustainability advisory portal. The municipality is GDPR/AVG compliant and adheres to the Baseline Informatiebeveiliging Overheid (BIO) information security standard. No AI/ML capabilities, public APIs, or proprietary technology platforms are documented.

The municipality's revenue model combines own-source income (local taxes including OZB property tax, sewer charges, waste collection fees via diftar, harbor/mooring fees, ground lease/erfpacht, and service fees/leges for permits and documents) with central government allocations through the gemeentefonds shared tax fund. Service fees are regulated by the local Verordening op de heffing en inning Leges. Rather than operating in isolation, Gemeente Ermelo collaborates through shared service arrangements: Meerinzicht (gemeenschappelijke regeling) with neighboring municipalities Harderwijk and Zeewolde for social domain, finance, HR, IT, facilities, and legal affairs; and Noord-Veluws Archief with eight Veluwe municipalities for regional archival services.

Name

Gemeente Ermelo

Legal name

Gemeente Ermelo

Website

https://ermelo.nl

Company type

Public

Founded year

1972

Operating status

Operating

Short description

Gemeente Ermelo is a Dutch municipality in Gelderland, Netherlands, providing statutory local government services including civil registry, permits, social care, waste management, and public safety to approximately 27,000 residents, local businesses, and visitors in the Veluwe region.

Ownership category

akta.pro rank

Headquarters

HQ city

Ermelo

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Local Taxes ( lokale belastingen ): Municipality collects various local taxes and fees including property taxes (OZB), sewer charges, waste collection fees (diftar system), and burial rights. These form the primary own-source revenue.
2. Leges (Service Fees): Fees charged for municipal services such as permits, identity documents, extracts from civil registry, and various administrative services as regulated by the Verordening op de heffing en inning Leges.
3. Harbor Fees: Fees for mooring rights at the municipal harbor (havengeld voor een ligplaats in de haven)
4. Ground Lease and Land Sales: Revenue from erfpacht (ground lease) contracts and sale of municipal land or building plots for development
5. Government Grants and Allocations: Central government funding and shared tax revenues (gemeentefonds) that form a significant portion of municipal budget

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

Gemeente Ermelo is a Dutch municipal government entity that provides statutory local government services to its residents, businesses, and visitors. Its core offerings include civil registry administration, identity document issuance, building and renovation permits, social care and welfare services, waste collection, sustainability advisory, public safety, and spatial planning. Services are delivered through a multi-channel approach including an online portal, an in-person service center (Huis van Ermelo), appointment booking, phone, WhatsApp, and community outreach programs.

Product overview

Gemeente Ermelo operates as a municipal government offering a unified digital services platform with citizen-facing online services integrated with government systems. The core offering includes the main digital services portal at www.ermelo.nl, supplemented by specialized service modules such as Omgevingsplein (environmental/construction permits), Duurzaamheidsloket (sustainability advisory), MijnAfspraakMaken (appointment booking), the Melding en Klachten Systeem (reporting system), AVG/Privacy request system, Schuldhulpverlening (debt assistance), and Afvalinzameling (waste collection services). These services collectively provide residents with access to administrative tasks, permits, social services, and environmental programs through both digital and physical channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Digitale Dienstverlening (Digital Services Portal) Online municipal services portal enabling residents to request passports, driver's licenses, report relocations, access social care, apply for subsidies, and manage administrative tasks digitally. The portal serves as the primary digital touchpoint for all resident-government interactions.
• Omgevingsplein Digital environmental services platform for construction, renovation permits, and physical environment planning matters. Enables residents and businesses to apply for and manage building-related permits through the Environment Act (Omgevingswet) framework.
• Duurzaamheidsloket Ermelo Sustainability portal providing information and subsidies for home insulation, renewable energy, and environmental improvements for residents and businesses. Part of the Regionaal Energieloket network supporting sustainability transitions.
• MijnAfspraakMaken (Appointment Booking) Online appointment scheduling system allowing residents to book timeslots for in-person municipal services at the town hall (Huis van Ermelo). Reduces waiting times and improves service accessibility for civil affairs and administrative appointments.
• Melding en Klachten Systeem (Reporting and Complaints System) Digital reporting system for residents to submit complaints, report issues such as nuisances or broken infrastructure, lost and found items, and municipal liability claims. Supports community-maintained public space through structured feedback channels.
• AVG/Privacy Verzoeksysteem (GDPR Request System) Data privacy request system enabling residents to submit requests for data access, correction, deletion, or portability via DigiD authentication. Fulfills the municipality's obligations under the AVG (GDPR) for personal data management.
• Schuldhulpverlening (Debt Assistance Service) Municipal debt assistance service providing financial counseling, early intervention, and support for residents facing financial difficulties. Includes bijstandsuitkering (welfare benefits) and regelingen (allowance schemes) for low-income households.
• Afvalinzameling (Waste Collection Service) Waste management services including household waste collection, recycling programs, and diftar (pay-as-you-throw) system implementation. Operated with waste collection partner Aconov for household waste data management.

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• MeerinzichtcoreStrategic or Co-development PartnerShared services organization (gemeenschappelijke regeling) for Ermelo, Harderwijk, and Zeewolde covering tasks in social domain (care, work, youth), taxes, finance, HR, communication, IT, facilities, legal affairs, and geo-information. Privacy matters handled via [email protected].
• Noord-Veluws Archief (NoVA)coreStrategic or Co-development PartnerCollective regional archive (gemeenschappelijke regeling) of Elburg, Epe, Ermelo, Harderwijk, Hattem, Heerde, Nunspeet, and Oldebroek. Archives and manages municipal records and private collections. Website: noordveluwsarchief.nl.
• LeisurelandsminorOthersMunicipal shareholder in Leisurelands, a recreation management organization operating leisure facilities in the region.
• Gastvrije RandmerenminorOthersMunicipal shareholder in Gastvrije Randmeren, an organization promoting tourism and hospitality in the Randmeren region.
• VVV Ermelo BuitenlevenminorGTM or Marketing PartnerTourist information point (VVV) for Ermelo providing tourism and recreation information to visitors. Website link provided on municipal tourism page.
• AconovcoreTechnology or IntegrationExternal company contracted for waste collection services. Responsible for collecting household waste data including container chip data and address information. Implements diftar (pay-as-you-throw) system.
• Veiligheidsregio Noord- en Oost-Gelderland (VNOG)coreStrategic or Co-development PartnerSafety region covering Ermelo and other municipalities for coordinated emergency response, fire services, and crisis management.
• Vereniging van Nederlandse Gemeenten (VNG)minorStrategic or Co-development PartnerNational association of Dutch municipalities representing municipal interests at national government level.
• Rekenkamer Ermelo-Harderwijk-ZeewoldecoreOthersJoint audit commission supporting municipal councils in their supervisory role by investigating policy implementation and resource allocation effectiveness.
• GGD Noord- en Oost-GelderlandcoreStrategic or Co-development PartnerMunicipal Health Service providing public health services, youth healthcare, infectious disease control, and health advice.
• Samen kan je meercoreChannel Partner/ Reseller/ DistributorJoint employer branding and vacancy platform for Ermelo, Harderwijk, Zeewolde, and Meerinzicht. Centralized job postings and employment information at www.samenkanjemeer.nl.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Putten: Neighboring Veluwe municipality of similar population size (~24,000 residents). Operates an analogous portfolio of local government services and is part of the same regional fabric on the Veluwe.
• Gemeente Hattem: Small Hanzestad municipality in Gelderland, fellow NoVA archive participant. Comparable governance mandate and service portfolio to Ermelo, operating under the same national municipal law.
• Gemeente Nunspeet: Adjacent Veluwe municipality that, like Ermelo, is a member of the Noord-Veluws Archief (NoVA) regional archive arrangement. Performs the same statutory local government functions for a comparable-sized population.
• Gemeente Harderwijk: Dutch municipality in Gelderland that shares the same Meerinzicht shared-services organization with Ermelo and is governed under identical Dutch municipal law. Operates the same portfolio of civic, social, permitting and waste services for its residents.
• Gemeente Elburg: Small Veluwe municipality and fellow NoVA archive partner with Ermelo. Comparable scale and identical Dutch gemeentelijke taken (municipal tasks) for civil affairs, permits, and social services.
• Gemeente Zeewolde: Third partner municipality in the Meerinzicht shared-services arrangement alongside Ermelo and Harderwijk. Comparable population scale and identical statutory mandate for local governance, permits, social care, and waste management.
• Gemeente Oldebroek: Eighth member of the Noord-Veluws Archief joint arrangement and a neighboring Veluwe municipality to Ermelo. Performs the same set of statutory municipal tasks under Dutch law.
• Gemeente Epe: Veluwe municipality also participating in the Noord-Veluws Archief shared archive arrangement. Delivers the same portfolio of municipal services under the Gemeentewet to a comparable resident base.
• Gemeente Heerde: Veluwe municipality within the Noord-Veluws Archief cooperative. Comparable in size and statutory function to Gemeente Ermelo, delivering civil registry, permitting, and social services.

Others

• VNG (Vereniging van Nederlandse Gemeenten): National association of Dutch municipalities of which Ermelo is a member. Comparable only at the policy/advocacy layer; not a delivery peer but a relevant ecosystem participant for benchmarking and shared lobbying.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/gemeenteermelo
• YouTubeyoutube.com/@gemeente-ermelo
• Facebookfacebook.com/GemeenteErmelo
• LinkedInlinkedin.com/company/gemeente-ermelo
• Instagraminstagram.com/gemeenteermelo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Ermelo