What Gemeente Harderwijk does

Gemeente Harderwijk is the Dutch municipal government for Harderwijk and Hierden in Gelderland. It serves residents, local businesses, entrepreneurs, event organizers, and other organizations by administering civil registration, passports and identity cards, driver's licenses, tax collection, permits, waste services, public-space management, social support, youth care, employment assistance, environmental management, urban planning, and community programs. It is a public government body rather than a listed company or conventional commercial enterprise.

Its service delivery combines a public website and digital self-service with a physical Stadswinkel. The disclosed technology stack includes TYPO3 CMS, ZIVVER secure communication, the Digitaal Stelsel Omgevingswet (DSO) Omgevingsloket, DigiD authentication, ReadSpeaker text-to-speech, Online Stadsgesprek participation software, a budget application, and integrations for payments and public procurement. The material describes these as external or open-source components and service integrations rather than a proprietary municipal software platform. Security and privacy controls include ZIVVER encryption, GDPR-aligned processing, and the Government Information Security Baseline; the accessibility declaration is rated B, or partially compliant, while the municipality aims to meet DigiToegankelijk.nl Level AA.

The municipality's operating model is based on public administration, multi-year budgets, annual accounts, taxes, and statutory or administrative charges. Services are distributed through the Stadswinkel, the e-Inwoner portal, online appointment booking, official announcements, social media, and direct resident communication. Examples of disclosed charges include a EUR 40.55 terrace-permit application, a EUR 40.60 announcement-board processing fee plus EUR 30.29 per board, and a EUR 79.30 shop-opening-hours exemption application. Subsidies are also provided for programs such as neighborhood barbecues, sustainability measures, monuments, and sports facilities, but no specific annual revenue or income figure is disclosed.

Name

Gemeente Harderwijk

Legal name

Gemeente Harderwijk

Website

https://harderwijk.nl

Company type

Public

Operating status

Operating

Short description

Gemeente Harderwijk is the Dutch municipal government for Harderwijk and Hierden, administering permits, public records, social services, environmental management, infrastructure, community programs, and digital citizen services for residents, businesses, and event organizers.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (9211), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Environmental Quality Programs (9241), Administration of Housing Programs (925110)

SIC

Services-Social Services (8300), Refuse Systems (4953), Transportation Services (4700)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Solid Waste & Recycling Services Administration (BPAIACAH), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Local Transportation, Parking & Mobility Administration (BPAIACAM), Economic Development & Business Licensing (Local) (BPAIACAN), Parks, Recreation & Cultural Services (BPAIACAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Civil registry services
• Permit and licensing services
• Social support services
• Public administration

Headquarters

HQ city

Harderwijk

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Gemeente Harderwijk administers local government services for residents and businesses of Harderwijk and Hierden, including civil registry (BRP), passport and driver's license issuance, municipal taxation, building and environmental permits under the Omgevingswet, waste collection, parking permits, and social support programs (Wmo, youth care, debt assistance). The municipality also manages harbors, public space, urban planning, and provides subsidies for community initiatives, sports, sustainability, and cultural events.

Product overview

Gemeente Harderwijk offers a comprehensive digital service portfolio for municipal administration, combining a unified website portal with modular services organized by life events and administrative functions. Core services include identity documents (passport, ID card, driver's license), address registration, municipal taxes, environmental permits, waste collection, and parking. The municipality provides extensive social services through the Social Support Act (Wmo), youth assistance, and debt assistance programs. Digital service channels include an online appointment booking system, the Online Stadsgesprek citizen participation platform, and various online application forms. The municipality operates harbors for approximately 125 visitor vessels and manages subsidies for events, sports, culture, and sustainability initiatives.

Differentiator

Problem solved

Functional benefit

Products and services

• Paspoort en identiteitskaart (Passport and Identity Card) Municipal service for applying for new passports and identity cards, including renewals. Issued to residents of Harderwijk and Hierden.
• Rijbewijs (Driver's License) Municipal service for applying, renewing, or exchanging driver's licenses for residents.
• Verhuizing doorgeven (Address Change Notification) Online service for residents to report residential moves to the municipal registry.
• Gemeentelijke belastingen (Municipal Taxes) Services for municipal tax payments including automatic collection, objections handling, and exemptions for residents.
• Omgevingsvergunning (Environmental Permit) Permits for construction, renovation, demolition, tree felling, and driveway construction under the Environmental Law (Omgevingswet).
• Uittreksels en verklaringen (Certificates and Declarations) Civil registry extracts, certificates of conduct (VOG), proof of life, and other official documents issued by the municipality.
• Meldingen en klachten (Reports and Complaints) Quick repair reporting system for municipal maintenance issues including broken streetlights, noise complaints, and damaged infrastructure.
• Evenementenvergunning (Event Permit) Permit services for organizing small, medium, and large events including festivals, processions, and street parties.
• Parkeervergunningen (Parking Permits) Services for applying for parking permits, exemptions, and waiting lists for residential parking in the municipality.
• Afvalinzameling (Waste Collection) Municipal waste collection services including underground containers, container requests, and waste passes for residents.
• Wet maatschappelijke ondersteuning (Wmo) - Social Support Act Municipal support services under the Social Support Act including home care assistance and aids for residents in need.
• Jeugdhulp (Youth Assistance) Youth assistance and student affairs services for children and families in the municipality.
• Schuldhulpverlening (Debt Assistance) Debt assistance services for residents including early detection of problematic debts and prevention of eviction or utility disconnection.
• Online Stadsgesprek (Online City Conversation) Digital platform enabling citizen participation in municipal projects and decision-making processes for residents.
• Online Afspraken Maken (Online Appointment Booking) Digital service for booking appointments at the municipal office (Stadswinkel).
• Havens en ligplaatsen (Harbors and Berths) Municipal harbor services including moorings for approximately 125 visitors, sanitary facilities, and utilities.
• Officiële bekendmakingen (Official Announcements) Official municipal announcements and publications as required by Dutch law.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature2 records

Partnerships

Five partnerships are on record, tiered core.

• BPD OntwikkelingcoreStrategic or Co-development Partner · 31 July 2026Development partner for the Nieuw Weiburg residential project, collaborating on approximately 1100 new homes near Harderwijk station, with two-thirds in affordable housing segment.
• Van Rhijn WonencoreStrategic or Co-development Partner · 31 July 2026Housing corporation partner for the Nieuw Weiburg residential project, contributing to affordable housing development as part of the approximately 1100-home project.
• MeerinzichtcoreStrategic or Co-development PartnerJoint service organization (gemeenschappelijke regeling) of municipalities Harderwijk, Ermelo, and Zeewolde for shared services in social care (Wmo), youth care, employment, taxes, HRM, communications, IT, facilities, buildings, legal affairs, and geo-information. Shared contact email: [email protected].
• Inkoopsamenwerking Noord-Veluwe (ISNV)coreStrategic or Co-development PartnerJoint procurement collaboration of municipalities in the Noord-Veluwe region, including Harderwijk, for shared procurement policies and conditions. More information at isnv.nl.
• Heerlijk HarderwijkcoreStrategic or Co-development PartnerTourism and events organization promoting Harderwijk for visitors. Manages tourism website heerlijkharderwijk.nl and UITagenda for event promotion.

Recent moves3 records

Expansion highlights4 records

Direct peers

• Gemeente Putten: Neighbouring Gelderland municipality on the Veluwe with a similar small-town profile and comparable mandate. Operates the same Dutch municipal functions for its residents and faces similar heritage, tourism, and Omgevingswet pressures.
• Gemeente Ermelo: Neighbouring Veluwe municipality of similar size that shares the Meerinzicht joint services organisation with Harderwijk. Operates the same Dutch municipal mandate (BRP, Omgevingswet, Wmo, jeugdhulp) for residents of Ermelo, making it the most directly comparable peer.
• Gemeente Elburg: Historic small municipality immediately adjacent to Harderwijk in the Noord-Veluwe region, participating in ISNV joint procurement. Directly comparable in scale, historic-town characteristics, and service-mandate scope.
• Gemeente Zeewolde: Third partner in the Meerinzicht shared-services arrangement and adjacent Flevoland/Veluwe-border municipality. Comparable in scale, service portfolio (passports, permits, social care, waste), and reliance on joint procurement via ISNV.
• Gemeente Nunspeet: Veluwe neighbour of comparable size and demographic profile. Delivers the same suite of municipal services (BRP, vergunningen, Wmo, jeugdhulp, afvalinzameling) and participates in similar regional cooperation structures.

Regional players

• Gemeente Lelystad: Capital of Flevoland and a mid-sized Dutch municipality serving as regional centre. Operates the same municipal mandate (BRP, omgevingsvergunningen, Wmo, jeugdzorg) but at a larger scale and with its own shared-services exposure to the province.
• Gemeente Dronten: Flevoland neighbour of Lelystad with a comparable small-to-medium municipal profile. Delivers identical Dutch municipal services to its residents and is a logical benchmark for Omgevingswet implementation and digital service delivery.

Broad incumbents

• Gemeente Apeldoorn: Large Gelderland municipality in the same Veluwe region as Harderwijk. Delivers the same municipal mandate but at substantially greater scale, with a more developed economic-development and housing agenda, providing a useful reference for Nieuw Weiburg-type projects.
• Gemeente Almere: Large Flevoland municipality and one of the Netherlands' biggest cities. Provides the same statutory services at much greater scale and serves as a useful reference for digital service delivery, Omgevingswet execution, and shared-services models relevant to Harderwijk's evolution.
• Gemeente Amersfoort: Major Utrecht-province municipality comparable in heritage and growth orientation. Operates the same Dutch municipal service portfolio with sophisticated digital channels and active housing-development partnerships, making it a relevant benchmark for Harderwijk's modernisation trajectory.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/gemharderwijk
• YouTubeyoutube.com/user/GemeenteHarderwijk
• Facebookfacebook.com/gemeenteharderwijk
• LinkedInlinkedin.com/company/gemeente-harderwijk
• Instagraminstagram.com/gemharderwijk

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Harderwijk