F.c.g. First Choice Group Ltd
F.C.G. First Choice Group Limited is a Cyprus-based business process services firm founded in 1994, operating contact centre, records and data management, and loan restructuring divisions for B2B, banking, and government clients in Cyprus and the UK.
- Company typePrivate
- Founded1994
- HeadquartersLarnaca, Cyprus
- Headcount101–250
- GTM typeB2B
- OfferingServices
What F.c.g. First Choice Group Ltd does
F.C.G. First Choice Group Limited is a privately held Cyprus-based business process services company founded in 1994, headquartered in Larnaca. It operates three service divisions: a Customer Care / Contact Centre business providing inbound and outbound telesales and customer service since 1994; a Records & Data Management division (FRDM), launched in 2014, offering secure storage and records management to over 20 customers across Cyprus; and a Loan Restructuring & Debt Collection department established in 2015, serving enterprise and government clients including Altamira, Alpha Bank, and the Municipality of Larnaka. The group also holds an equity stake in PROSHRED LTD for secure document destruction, enabling an integrated document lifecycle offering.
The company serves B2B clients primarily in Cyprus and the UK, marketing a tailored, senior-staff-driven approach to outsourced customer service, secure records handling, and debt recovery. Its go-to-market combines direct inside sales through its Larnaca-based contact centre with enterprise field engagement for larger accounts. Salesforce CRM is used to manage outbound sales pipelines and campaign activity. The firm is ISO 27001:2013 certified and maintains an Integrated Management System Policy, which underpins its positioning for security-sensitive and regulated engagements.
Revenue is generated through professional services fees for contact centre operations and loan restructuring, and managed services fees for records and data management. Pricing is not publicly disclosed; contracts are negotiated directly. The company operates as a privately held entity with no disclosed institutional investors, parent company, or external funding rounds, and ownership is inferred to remain with founders or a small group of private shareholders.
F.c.g. First Choice Group Ltd firmographics
Firmographics- Name
- F.c.g. First Choice Group Ltd
- Legal name
- F.C.G. FIRST CHOICE GROUP Limited
- Website
- https://firstchoicegroup.com.cy
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- F.C.G. First Choice Group Limited is a Cyprus-based business process services firm founded in 1994, operating contact centre, records and data management, and loan restructuring divisions for B2B, banking, and government clients in Cyprus and the UK.
- Ownership category
- akta.pro rank
F.c.g. First Choice Group Ltd industry classification
Industry- Product category
- Business Process Outsourcing Services
- NAICS
- Management Consulting Services (54161)
- akta.pro primary industry
- Claims Intake, FNOL & Adjudication Support Centers (BPAAAAAH)
Keywords
Where F.c.g. First Choice Group Ltd is headquartered
LocationHeadquarters
- HQ city
- Larnaca
- HQ country
- Cyprus
- HQ region
- Europe
Offices1 record
Markets served
F.c.g. First Choice Group Ltd business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Customer Services / Contact Centre: Providing customer service operations including inbound call handling and outbound sales/customer contact since 1994. Services are customized for each client's campaigns and projects.
- Records and Data Management: Secure data and records management and storage services provided from specialized premises across Cyprus. Services over 20 customers all over Cyprus. Own equity shares in PROSHRED LTD for secure document destruction.
- Loan Restructuring and Debt Collection: Dedicated department for loan restructuring and debt collection services since 2015. Serves demanding clients including Altamira, Alpha Bank, and Municipality of Larnaka.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
F.c.g. First Choice Group Ltd product offering
Product offeringCore offering
F.C.G. First Choice Group Limited operates three service divisions: a Contact Centre providing inbound customer service and outbound telesales campaigns since 1994; a Records & Data Management (FRDM) division offering secure storage and management of data and records from specialized premises in Cyprus since 2014; and a Loan Restructuring & Debt Collection department established in 2015 serving banks and public-sector clients. The company also holds an equity stake in PROSHRED LTD, a secure document destruction specialist.
Product overview
First Choice Group Ltd operates as a unified service company comprising three core divisions: (1) Contact Centre/Customer Care Services — outbound telesales and inbound customer service operations since 1994, accessible via firstchoiceds.com; (2) Records & Data Management (FRDM) — secure document storage and data management services since 2014, accessible via firstchoicecy.com; and (3) Loan Restructuring & Debt Collection — a dedicated department established in 2015. The company also holds an equity stake in PROSHRED Ltd for secure document destruction. The three divisions share a common mission to offload clients from complex tasks through a direct, personal, and tailored approach.
Differentiator
Problem solved
Functional benefit
Brands
- FCG Records & Data: Records and data management services for clients across Cyprus
- FCG Contact Centre
- FRDM
Products and services
- Customer Care / Contact Centre Services Outbound and inbound customer service and telesales operations, handling customer calls, feedback, queries, and sales campaigns for international clientele. Services are customized for each client's campaigns and projects.
- Records & Data Management (FRDM) Secure management and storage of data and records for clients across Cyprus, operated from specialized premises under high security standards; serves more than 20 customers in Cyprus.
- Loan Restructuring & Debt Collection Dedicated department for handling loan restructuring and debt collection services for demanding clients including Altamira, Alpha Bank, and Municipality of Larnaka.
Quantifiable outcome
- More than 20 customers served in Cyprus for records and data management
Companies that use F.c.g. First Choice Group Ltd
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
F.c.g. First Choice Group Ltd technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
F.c.g. First Choice Group Ltd partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- PROSHRED LTDcoreFirst Choice Group owns equity shares in PROSHRED LTD, which is specialized in the secure document destruction sector. This partnership supports the integrated service offering for records and data management, providing complete document lifecycle services including secure destruction.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
F.c.g. First Choice Group Ltd competitors and assessment
Company assessmentBroad incumbents
- Arvato (Bertelsmann): European BPO with strong customer service, financial services BPO and back-office capabilities — comparable to FCG's combined contact centre and back-office offerings for enterprise financial-sector clients.
- Stericycle (incl. Shred-it): Global secure information destruction and compliance services provider — directly analogous to PROSHRED LTD, in which FCG holds an equity stake, as part of its integrated records offering.
- TTEC: Global customer experience and digital BPO with strong financial-services and back-office capabilities; overlaps with FCG's contact centre and back-office support offerings.
- Iron Mountain: Global leader in records storage, information management and secure destruction — directly comparable to FCG's FRDM Records & Data Management and PROSHRED-aligned secure shredding offering.
- Teleperformance: The world's largest contact centre outsourcing provider, serving enterprise and financial-services clients globally — competes in the same outsourced voice/customer service category as FCG but at significantly larger scale.
- Foundever (formerly Sitel/Webhelp): Large global CX/BPO operator with CX, trust & safety, and back-office services; directly comparable to FCG's outsourced contact centre business as a global incumbent.
- Concentrix Corporation: A large global customer experience and BPO provider with extensive contact centre capabilities across verticals including financial services — overlaps with FCG's core customer-care division at much greater scale.
- EOS Group: Major European debt collection and receivables management group with financial-institution and public-sector clients — overlaps directly with FCG's loan restructuring and NPL recovery capabilities.
- Intrum AB: Europe's largest debt collection and credit management services provider — directly comparable to FCG's Loan Restructuring & Debt Collection department serving banks, servicers and public-sector clients.
Direct peers
- Competence Call Center: A European BPO specializing in customer service and contact centre outsourcing with multilingual, English-speaking nearshore operations — directly comparable to FCG's senior-staff-led contact centre division.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
F.c.g. First Choice Group Ltd social profiles
Digital presenceF.c.g. First Choice Group Ltd financial estimates
Financial estimateRevenue estimate
Valuation estimate
F.c.g. First Choice Group Ltd leadership team
Management profileNumber of profiles
F.c.g. First Choice Group Ltd subsidiaries and ownership
Company hierarchySubsidiaries1 record
F.c.g. First Choice Group Ltd funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
F.c.g. First Choice Group Ltd M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about F.c.g. First Choice Group Ltd
What does F.c.g. First Choice Group Ltd do?
F.C.G. First Choice Group Limited operates three service divisions: a Contact Centre providing inbound customer service and outbound telesales campaigns since 1994; a Records & Data Management (FRDM) division offering secure storage and management of data and records from specialized premises in Cyprus since 2014; and a Loan Restructuring & Debt Collection department established in 2015 serving banks and public-sector clients. The company also holds an equity stake in PROSHRED LTD, a secure document destruction specialist.
Is F.c.g. First Choice Group Ltd a public or private company?
F.c.g. First Choice Group Ltd is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was F.c.g. First Choice Group Ltd founded?
F.c.g. First Choice Group Ltd was founded in 1994. It employs 101 to 250 people.
Where is F.c.g. First Choice Group Ltd based?
F.c.g. First Choice Group Ltd is headquartered in Larnaca, Cyprus, in the Europe region.
How does F.c.g. First Choice Group Ltd make money?
Three revenue lines are on record. Customer Services / Contact Centre is the primary driver. The others are records and Data Management and loan Restructuring and Debt Collection.
Who are F.c.g. First Choice Group Ltd's main competitors?
Broad incumbents on record are Arvato (Bertelsmann), Stericycle (incl. Shred-it), TTEC, Iron Mountain, Teleperformance, Foundever (formerly Sitel/Webhelp), Concentrix Corporation, EOS Group and Intrum AB. Competence Call Center is listed as a direct peer.
Does F.c.g. First Choice Group Ltd have an API?
No public API is recorded for F.c.g. First Choice Group Ltd.
What industry is F.c.g. First Choice Group Ltd in?
F.c.g. First Choice Group Ltd's product category is Business Process Outsourcing Services. Its primary akta.pro industry code is BPAAAAAH, Claims Intake, FNOL & Adjudication Support Centers. Its NAICS code is 54161.