Trustpanion

What Trustpanion does

Trustpanion is a two-sided marketplace that connects verified, background-checked companions with older adults and their families for platonic companionship and everyday help. The platform serves three primary segments: older adults (65+) seeking conversation, walks, technology help, accompaniment to appointments, home-cooked meals, and active-mind activities; adult children arranging and monitoring visits remotely via session start/end codes; and institutional buyers such as UK councils, NHS discharge teams, US Area Agencies on Aging and Medicare Advantage plans, and Chilean municipalities procuring recurring companionship programmes. Companions set their own rates and hours; the company currently does not process payments, and a planned 15–20% platform commission will activate via Stripe in the UK and Payku in Chile once in-app payments launch.

The product is built on Supabase for backend infrastructure, with Persona for government-ID verification and Resend for transactional email. Its core proprietary asset is the Trust Ladder verification system: Level 1 on-device live selfie match (biometric data processed locally and not stored on Trustpanion servers), Level 2 government ID verification via Persona, and Level 3 background check mandatory for older-adult companionship. Additional safety features include client-controlled session start/end codes, moderated in-app messaging, two-way reviews, and strict platonic-only positioning that excludes personal care, money handling, transport, and shopping-on-behalf to keep the service outside regulated activity scope (notably CQC in the UK). A roadmap "Augmented Companionship" feature using avatars and robotics is announced but not yet launched.

The company is operated by JurisChain Limited, a private limited company incorporated in England and Wales (company no. 15561727), with its registered office in London. Trustpanion is at an early stage, simultaneously launching in the United Kingdom, United States, and Chile, with no disclosed external funding rounds and no management team publicly listed. Its go-to-market combines a self-serve product-led consumer marketplace with an enterprise field-sales motion targeting public-sector buyers, supported by content marketing around loneliness, educational guides, and trust-and-safety messaging.

Name

Trustpanion

Legal name

JurisChain Limited

Website

https://trustpanion.com

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

1–10 employees

Short description

Trustpanion is a two-sided marketplace connecting ID-verified, background-checked companions with older adults and their families across the UK, US, and Chile, offering platonic companionship, everyday help, and remote family-managed bookings.

Ownership category

akta.pro rank

Product category

Companionship Marketplace

NAICS

Services for the Elderly and Persons with Disabilities (624120)

akta.pro primary industry

Senior/Accessibility Concierge & Companion Errands (HSACAIAO)

akta.pro secondary industry

Local Services & Experiences Generalist Marketplaces (CRAFAAAD)

Keywords

• Companionship marketplace
• Elder companionship services
• Verified companion platform
• Senior social connection
• Older adult support

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Digital Commerce or Content

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Platform Commission (Future): When in-app payments launch, Trustpanion will deduct a 15-20% platform commission per booking. Currently no commission is charged as payments are arranged directly between clients and companions.
2. Companion Earnings (Client-Paid): Companions set their own rates for their time. Clients pay companions directly at their stated hourly/daily rates. Platform currently does not process payments or hold funds.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Trustpanion operates a two-sided online marketplace that connects older adults (and the families arranging care for them) with ID-verified, background-checked companions offering platonic, non-care services such as conversation, walks, technology help, appointment accompaniment, home cooking, shopping trips, and active-mind activities. Companions set their own rates and availability, and the platform currently does not process payments; a 15-20% commission is planned when in-app payments launch via Stripe (UK), Payku (Chile), and a US provider. The platform is operated by JurisChain Limited and is launching in the US, UK, and Chile.

Product overview

Trustpanion is a two-sided marketplace platform offering verified companionship and everyday help for older adults. The core Trustpanion Marketplace connects ID-verified, background-checked companions with clients seeking company, utilizing a three-level Trust Ladder verification system (on-device selfie match, government ID via Persona, and background checks). Key features include session start/end codes for time tracking, in-app messaging, and two-way reviews. Companionship Services span senior companionship, tech help, home cooking, appointment accompaniment, exercise, walks, events, and active mind activities—all priced by companion time. The Family Booking Interface enables relatives to arrange and monitor visits remotely. Institutional Programmes serve councils, NHS bodies, and municipalities with structured recurring companionship at scale. Augmented Companionship is a planned feature using avatars and robotics to extend remote access to real companions.

Differentiator

Problem solved

Functional benefit

Products and services

• Trustpanion Marketplace
• Companionship Services
• Institutional Programmes

Quantifiable outcome

• World Health Organization: about 1 in 4 older adults are socially isolated
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability1 record

Feature4 records

Partnerships

Five partnerships are on record, tiered core and major.

• SupabasecoreTechnology or IntegrationCloud database and authentication provider. Handles user authentication, database storage, and file storage. Operates in EU and US regions with data transfers safeguarded by UK Addendum/SCCs under data-processing agreement.
• PersonacoreTechnology or IntegrationIdentity verification provider for Level 2 government ID checks. Processes official identity documents under certified processes as Trustpanion's processor. Located in United States with transfers safeguarded by UK IDTA/Addendum and SCCs.
• ResendcoreTechnology or IntegrationTransactional email service provider for confirmation emails and safety notices. Located in United States with transfers safeguarded by UK IDTA/Addendum and SCCs.
• Stripe (Planned)majorTechnology or IntegrationPlanned payment processor for UK market when in-app payments launch. Will be added to subprocessors table before activation. Platform commission will be collected through Stripe.
• Payku (Planned)majorTechnology or IntegrationPlanned payment processor for Chile market when in-app payments launch. Will be added to subprocessors table before activation. Platform commission will be collected through Payku.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Elder: UK platform arranging live-in and visiting care for older adults, including companionship-focused offerings. Comparable because it targets the same UK elderly population and family-booking workflow, though Elder leans more into regulated care than Trustpanion.
• Papa: US-based platform connecting older adults and families with vetted 'Papa Pals' for companionship, transportation, and everyday help. Closest direct comparable to Trustpanion in target user, service mix, and two-sided marketplace model, though Papa has broader US scale and venture backing.

Broad incumbents

• Care.com: Large-scale marketplace for caregivers, companions, and household help, including an older-adult care vertical. Comparable marketplace mechanics, though Care.com is a broad incumbent spanning childcare, senior care, and pets rather than a senior-companion specialist.
• Cera Care: UK home-care provider using digital tools to dispatch carers to older adults. Comparable in serving UK elderly families with at-home support, but Cera operates as a regulated home-care agency rather than a companionship marketplace.
• Honor Technology: US home-care platform with a network of professional caregivers for older adults, including companionship. Comparable in elderly care delivery and family-facing booking, though Honor operates a more regulated care workforce than Trustpanion's verified-but-unlicensed companion model.

Emerging players

• TaskRabbit: Generalist errand and home-task marketplace with categories overlapping companionship-adjacent tasks (shopping help, tech help, errands). Comparable as a two-sided marketplace with ID verification, but TaskRabbit does not specialize in older-adult companionship and lacks background-check gating.

Others

• Nextdoor: Neighborhood-based social platform with growing use among older adults seeking local connection and trusted service providers. Comparable as an adjacency in the senior-isolation space, though Nextdoor is a community platform rather than a paid companionship marketplace.
• Age UK (Loneliness Services): UK charity offering befriending and loneliness-intervention programs for older adults. Comparable because it addresses the same social-isolation problem Trustpanion targets, and represents a potential partner or institutional buyer for the platform's UK council channel.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/61591253687346
• LinkedInlinkedin.com/company/trustpanion

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trustpanion