europ-assistance

What europ-assistance does

Europ Assistance, founded in France in 1963, is the world's pioneer of assistance services and travel insurance. The company operates as a subsidiary of EUROP ASSISTANCE HOLDING and PACIFICA within the Generali group and is in the process of transitioning to the unified global brand "Redion." It serves approximately 35 million customers annually across 200+ countries, supported by a network of 50,000 approved service providers in France and 750,000 worldwide, with 12,000+ employees and 5 operational assistance centers.

The product portfolio spans multiple verticals. Travel insurance covers short trips (from €19), annual multi-trip (€3.40/month), long-stay PVT/WHV (€104), and seasonal rentals (€13), with coverage including medical expenses up to €300,000-€1,000,000, repatriation at real cost, and civil liability up to €4,500,000. Corporate offerings include group contracts for 10+ employees and individual plans for 1-9 collaborators, with medical coverage up to €5 million and a TRIP risk intelligence portal covering 195+ countries. Senior care is delivered through the Domveil® home device, Detect+ automatic fall detector, and GÉOVEILLE® mobile GPS-enabled teleassistance device. Vehicle assistance, expatriation insurance, and 24/7 concierge services (with 100+ lifestyle advisors) round out the portfolio. Supporting technology includes digital insured cards integrated with Apple Wallet and Google Wallet, web-based medical call services, and Microsoft Azure cloud infrastructure.

Revenue is generated primarily through subscription and per-policy insurance premiums, with senior teleassistance offered as monthly subscriptions (qualifying for a 50% French tax credit). Distribution operates through a hybrid model: direct-to-consumer via the website and phone advisors, B2B2C via bank card partners and the myeurop.net distributor portal, and enterprise field sales for corporate accounts. The company is registered with ORIAS (07029463) and supervised by ACPR. CEO Antoine Parisi leads Group Redion; the rebrand unifies Europ Assistance with Generali Employee Benefits into a single worldwide Care platform.

Name

europ-assistance

Legal name

EUROP ASSISTANCE FRANCE

Website

https://europ-assistance.fr

Company type

Private

Founded year

1963

Operating status

Operating

Short description

Europ Assistance (transitioning to Redion) is a Generali-owned French assistance and travel insurance pioneer founded in 1963, serving 35 million customers annually across 200+ countries with travel, corporate, senior teleassistance, vehicle, expatriation, and concierge products.

Ownership category

akta.pro rank

Product category

Travel Insurance and Assistance Services

NAICS

Other Travel Arrangement and Reservation Services (56159), Services for the Elderly and Persons with Disabilities (624120), Health and Welfare Funds (525120)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Travel Assistance & Concierge Services (Non-Insurance) (FSAJAJAF)

akta.pro secondary industries

Travel Insurance & Assistance (Corporate) (THACANAH), Travel Insurance Coordination (HSACAKAI), International Benefits Administration & Global Benefits Brokerage (BPACAHAG), Security Services for Travelers (Executive Protection, Secure Transport) (THACAEAE)

Keywords

• Travel insurance
• Assistance services
• Senior teleassistance
• Medical repatriation
• Vehicle assistance

Headquarters

HQ city

Saint-denis

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Travel Insurance Premiums: Subscription-based insurance premiums charged for travel coverage including trip cancellation, medical expenses, repatriation, baggage loss, and personal liability. Sold as individual annual or per-trip policies.
2. Senior Teleassistance Subscriptions: Monthly subscription fees for teleassistance services including home devices (Domveil) and mobile devices (GÉOVEILLE). 50% refundable via French tax credit system.
3. Corporate Group Insurance: Group insurance contracts for businesses covering 10+ employees for professional travel and corporate assistance services.
4. Vehicle Assistance Services: Vehicle assistance coverage options for up to 2 vehicles complementing personal assistance contracts, available as additional coverage.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Europ Assistance provides travel insurance, senior teleassistance, vehicle assistance, expatriation insurance, and concierge services to individuals and businesses worldwide. The company sells insurance policies covering trip cancellation, medical expenses abroad, repatriation, civil liability, and baggage, alongside GPS-enabled senior teleassistance devices and 24/7 emergency assistance through a global network of service providers.

Product overview

Europ Assistance (now transitioning to Redion) offers a comprehensive suite of assistance and insurance products organized into multiple service lines: Travel (vacation, annual multi-trip, long-stay PVT, seasonal rental, and business travel insurance), Vehicle Assistance (auto & moto options), Health Services (expatriation insurance, teleconsultation), Senior Care (home teleassistance with Domveil® and Detect+ devices, mobile GÉOVEILLE® with GPS), Habitation (emergency home services), and Concierge services. The portfolio operates through their TRIP risk intelligence platform and a global network of 50,000+ service providers in France and 750,000 worldwide. Products are offered both directly to consumers via the website and to business partners through group contracts. The company is rebranding under Redion as a unified worldwide care platform under the Generali group.

Differentiator

Problem solved

Functional benefit

Brands

• Europ Assistance La Téléassistance: Senior teleassistance service offering geolocation and fall detection devices including Domveil, Detect+, and GÉOVEILLE products.
• TRIP (Travel Risk Intelligence Portal)

Products and services

• Assurance Voyage Vacances (Short-term Travel Insurance) Travel insurance for trips under 3 months, covering trip cancellation, medical expenses up to €300,000, repatriation at real cost, civil liability abroad up to €4,000,000, and baggage loss/theft/damage. For individual travelers on vacation or short trips.
• Assurance Voyage Annuelle (Annual Multi-Trip Insurance) Annual travel insurance covering all trips under 90 days throughout the year, including medical expenses up to €1,000,000 and repatriation at real cost. Priced at €3.40/month.
• Assurance PVT / WHV (Long-stay Travel Insurance) Insurance for extended trips including Working Holiday Visa (WHV) and PVT, covering search and rescue expenses, first-flight cancellation up to €1,500, medical expenses, and repatriation. Priced at €104.
• Assurance Villégiature (Seasonal Rental Insurance) Insurance for vacation rentals covering trip cancellation up to €10,000, civil liability up to €4,500,000, baggage coverage, and fraud protection for non-conforming rental properties. Priced at €13.
• Assurance Déplacements Professionnels (Business Travel Insurance) Business travel insurance covering medical expenses up to €5 million, repatriation, civil liability abroad, 24/7 teleconsultation, flight/train delay compensation, and baggage coverage. For corporate employers covering groups of 1-9 or 10+ employees on professional missions.
• Téléassistance Senior - Domveil Home teleassistance service with a communication device featuring microphone and speaker connected to telephone or internet, paired with a wearable call button medallion bracelet. Enables 24/7 contact with teleassistants for emergency intervention for seniors living independently.
• Téléassistance Senior - GÉOVEILLE Mobile teleassistance device with GPS geolocation and fall detector for seniors. Features 24/7 SOS alerts, GPS positioning, pedometer, battery level display, and a companion family tracking application. Waterproof (IP67). From €33.90/month (€16.95 after 50% French tax credit).
• Option Auto & Moto (Vehicle Assistance) Vehicle assistance option providing year-round coverage for up to 2 vehicles (car or motorcycle) in all daily situations without kilometer limit, valid in France and all countries on the green card. Complements existing car insurance.
• Assurance Expatriation (Expatriation Insurance) Insurance for French expatriates covering medical repatriation in case of emergency, coverage for terrorism or natural disasters in the country of expatriation, and coverage for victims of aggression including personal effects theft and document replacement.
• Conciergerie (Concierge Services) Concierge service with 100+ lifestyle advisors available 24/7 acting as personal assistants responding to customer needs, expectations, and wishes.

Quantifiable outcome

• Medical expense coverage up to €300,000 for short trips and €1,000,000 for annual multi-trip policies
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Ten partnerships are on record, tiered core, major and supporting.

• 50,000 Approved Service Providers (France) / 750,000 WorldwidecoreOthersNetwork of approved service providers including taxis, ambulances, breakdown services, plumbers, electricians, and locksmiths across France and globally. Providers must meet quality and RSE criteria.
• EUROP ASSISTANCE HoldingcoreOthersParent company of Europ Assistance France. Part of Generali group.
• PACIFICAcoreOthersParent company holding ownership stake in Europ Assistance France.
• EUROP ASSISTANCE Italia S.P.A.majorOthersItalian insurance company operating under IVASS regulation. Capital of €12,000,000. Via del Mulino, 4 - 20057 Assago (MI), Italy. Active in France through French branch at 11-17 avenue François Mitterrand, 93210 Saint-Denis.
• EUROP ASSISTANCE Société AnonymemajorOthersInsurance company with capital of €61,712,744 under French Insurance Code. Located at 2, rue Pillet-Will, 75009 Paris. RCS Paris 451 366 405.
• AccessiwaysupportingTechnology or IntegrationAccessibility solutions partner providing AccessWidget tool to improve website accessibility for users with visual, motor, and cognitive disabilities. Implements WCAG recommendations with 6 adaptive profiles.
• Microsoft AzuresupportingTechnology or IntegrationCloud hosting provider. Microsoft Ireland Operations Limited, One Microsoft Place, Carmanhall, Dublin, D18 P521, Ireland.
• Global CollectsupportingTechnology or IntegrationPayment processing services for secure credit card transactions on the website.
• Apple (Wallet Integration)supportingTechnology or IntegrationDigital insured card integrated with Apple Wallet for offline access to contract information and emergency contacts.
• Google (Wallet Integration)supportingTechnology or IntegrationDigital insured card integrated with Google Wallet for offline access to contract information and emergency contacts.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• International SOS: Worldwide medical and travel security assistance company serving corporate clients with similar duty-of-care, repatriation, and risk intelligence services to Europ Assistance's TRIP portal.
• AXA Assistance: Global travel and medical assistance provider under AXA Group, offering directly comparable travel insurance, repatriation, and corporate assistance services across similar customer segments and geographies.
• Allianz Travel: Travel insurance and assistance arm of Allianz, providing trip cancellation, medical, and 24/7 assistance products nearly identical to Europ Assistance's travel insurance portfolio across Europe and globally.
• AIG Travel: Travel insurance and assistance provider offering trip cancellation, medical coverage, and 24/7 assistance to consumers and corporate travelers, competing directly with Europ Assistance's travel product suite.
• World Nomads: Digital-first travel insurance provider targeting adventure and independent travelers with comparable trip cancellation, medical, and 24/7 assistance products, competing for the same customer segment as Europ Assistance.
• Generali Global Assistance (formerly CSA Travel): Travel insurance and assistance brand historically linked within the Generali family, providing directly comparable travel medical and assistance products to Europ Assistance in North American and global markets.
• Tunstall Healthcare: Telehealth and telecare provider offering fall detection, personal alarms, and connected care solutions for seniors, directly comparable to Europ Assistance's Domveil, GÉOVEILLE, and Detect+ product line.

Emerging players

• IMG (International Medical Group): Specialist in international travel and expatriate medical insurance, overlapping with Europ Assistance's expatriation insurance and corporate travel medical coverage offerings for globally mobile individuals.

Broad incumbents

• Chubb Travel Insurance: Travel insurance product line of global insurer Chubb, offering similar trip and medical coverage within a broader P&C and specialty insurance portfolio, competing with Europ Assistance in the travel category.

Regional players

• April International: French-headquartered international health and travel insurance provider, particularly strong in expat and student segments, directly competing with Europ Assistance's expatriation and long-stay travel products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/EA_FRA
• YouTubeyoutube.com/channel/UCjBTWptxYpMCgh6Zh6p3ZSw
• Facebookfacebook.com/EuropAssistanceFR
• LinkedInlinkedin.com/company/europ-assistance
• Instagraminstagram.com/europassistance_france/?hl=fr

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about europ-assistance