city of coeur d'alene

What city of coeur d'alene does

The City of Coeur d'Alene is a municipal government entity and political subdivision of the State of Idaho, incorporated in 1887 and serving as the county seat of Kootenai County. It delivers a full suite of municipal services to residents, businesses, and visitors within its jurisdictional boundaries, organized across fourteen operating departments including Administration, Building Services, Finance, Fire, Human Resources, Legal, Library, Municipal Services, Parks and Recreation, Planning, Police, Streets and Engineering, Wastewater, and Water. Core functional capabilities span public safety (police and fire), water and wastewater treatment, sanitation and drainage utilities, parks and trail maintenance, land-use planning and zoning, building permitting and inspections, parking management, and community arts programs. Governance is provided by an elected Mayor (Dan Gookin) and a six-member City Council, with operations funded through property taxes, utility fees, business license and permit fees, parking revenues, and intergovernmental transfers.

The city's technology footprint centers on a unified municipal services portal (cdaid.org) that integrates an online GIS mapping portal, a digital permitting and inspection system, a utility billing and payment platform covering water/sewer/sanitation/drainage, a public-records request system (JustFOIA), a digital police report filing system (Coplogic), and a city-run CDA TV programming channel. Distribution combines in-person service at the City Hall headquarters (710 E. Mullan Avenue) with online self-service portals and field service delivery for utilities and emergency response. The revenue model is fundamentally tax- and fee-based: recurring property-tax assessments, monthly utility subscriptions (water, sewer, sanitation, drainage) billed by consumption or flat rate, transaction-based business license and building permit fees scaled by valuation, and pay-as-you-go parking fines and permits. Customer segments comprise city residents (primary), local businesses requiring licensing, permitting, and utilities (primary), and visitors/tourists consuming public amenities and parking (secondary). Recent strategic activity includes the April 2026 appointment of Greg Yeager as Chief of Police, the June 2026 launch of a new municipal website, and the ongoing administration of the C-PACE commercial clean-energy financing program.

Name

city of coeur d'alene

Legal name

City of Coeur d'Alene

Website

https://cdaid.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of Coeur d'Alene is a municipal government in Idaho, founded in 1887, that provides utilities, public safety, permitting, parks, and community services to residents, businesses, and visitors within its jurisdictional boundaries, funded by property taxes, utility fees, and permit revenue.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Urban Planning and Community and Rural Development (92512), Justice, Public Order, and Safety Activities (922)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Public utilities administration
• Building permit services
• Public safety services
• Community development programs

Headquarters

HQ city

Coeur D'alene

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Tax Revenue: Property taxes collected from residential and commercial properties within the city limits
2. Utility Services: Water, sewer, sanitation, and drainage utility fees charged to residents and businesses
3. Business Licenses and Permits: Fees for business licenses, building permits, and various municipal permits
4. Parking Fees: Revenue from parking meters, tickets, and residential parking permits

Pricing tiers

Distribution channels3 records

Marketing channels7 records

Core offering

The City of Coeur d'Alene provides municipal government services to residents, businesses, and visitors within city limits, including water, sewer, sanitation, and drainage utilities; police and fire protection; building permits, inspections, and zoning administration; parking enforcement and permits; parks, recreation, and library services; community arts and urban forestry programs; and the C-PACE clean energy financing program. Service access is delivered through in-person City Hall operations, an integrated online portal, and direct field services.

Product overview

The City of Coeur d'Alene website functions as a unified municipal services portal rather than a commercial software product. It provides a comprehensive digital platform connecting residents, businesses, and visitors with city government services. The core offerings include the website portal itself, utility billing management, building and permit services, parking management, public records access through JustFOIA, police online services via Coplogic, GIS mapping tools, and various community programs including arts and recreation services. These services operate as interconnected modules within the city's digital government infrastructure rather than as distinct commercial products.

Differentiator

Problem solved

Functional benefit

Brands

• CDA TV: The city's television committee and programming channel.
• C-PACE Program
• Art Spotlight CDA

Products and services

• Utility Billing Services Online and in-person utility account management and payment system for water, sewer, sanitation, drainage, and street light services provided to residents and businesses within city limits.
• Building Services and Permits Permit applications, plan review, inspections, and encroachment and irrigation services for commercial and residential construction projects within the city.
• Business Licenses and Permits Issuance of business licenses and various municipal permits for commercial enterprises operating within the city jurisdiction.
• Parking Management Public parking services including ticket appeals, residential parking passes, and downtown parking information for residents, businesses, and visitors.
• Public Records Request Portal Online JustFOIA-based system enabling the public to submit and track public records requests to the city government.
• Police Online Services Coplogic-based digital police reporting system for non-emergency reports, officer feedback, and trespass program enrollment for residents and businesses.
• GIS Online Mapping Interactive Geographic Information System portal providing mapping tools, parcel data, and spatial information for residents, businesses, and city departments.
• CDA TV City-run television programming with program schedules and content covering municipal affairs, meetings, and community engagement distributed via the CDA TV YouTube channel.
• Arts Commission Programs Public art and cultural programs including the Art Spotlight CDA visual arts grant program, Coeur d'Alene Arts Awards, and the Poet Laureate program administered by the Arts Commission.
• C-PACE Program Property Assessed Clean Energy financing program enabling commercial and multi-family property owners to fund energy efficiency, renewable energy, and resiliency improvements through the city-administered C-PACE program.
• Tort Claim Filing Formal process for filing claims for alleged damage or injury against the city, accessible by email, fax, or in-person submission.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Sister City ProgramminorStrategic or Co-development PartnerOfficial sister city relationship for cultural exchange and international friendship. Managed through the Administration department with dedicated page on city website.
• Coeur d'Alene Chamber of CommercecoreStrategic or Co-development PartnerPrimary community partner for business development and economic growth initiatives. Listed on city's community partners page.
• Downtown AssociationcoreStrategic or Co-development PartnerPartnership for downtown development, events, and business support. Listed as visitor resource and community partner.
• Kootenai CountycoreStrategic or Co-development PartnerCounty government partnership for transit services (CityLink) and shared services.
• Ironman TriathlonminorGTM or Marketing PartnerCity hosts the Ironman 70.3 Coeur d'Alene event, driving tourism and regional recognition.
• North Idaho Centennial TrailminorStrategic or Co-development PartnerJoint trail system connecting the region for recreation and active transportation.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Granicus: Established gov-tech vendor providing communications, permitting, records, and civic engagement platforms to local governments. Comparable as a technology layer used by cities similar to Coeur d'Alene.
• CivicPlus: Provider of municipal website, agenda management, citizen request, and civic engagement software to hundreds of small and mid-sized U.S. cities. Comparable as the digital infrastructure layer that competes with or complements Coeur d'Alene's newly relaunched website.
• Tyler Technologies: Large incumbent vendor of government technology (ERP, utility billing, permitting, public records, courts) used by many U.S. municipalities including cities of Coeur d'Alene's size. Indirectly comparable as the platform layer behind city operations.

Direct peers

• City of Spokane: Mid-sized Pacific Northwest municipal government operating water, wastewater, police, fire, streets, and parks with online utility billing and permitting. Comparable population tier and service portfolio to Coeur d'Alene.
• City of Boise: Idaho's largest municipal government. Operates the same full suite of municipal services (water, sewer, police, fire, planning, parks, permitting) under an elected mayor/council structure and is the closest direct peer for benchmarking service scope and revenue model.
• City of Post Falls: Neighboring Kootenai County city providing the same core municipal services (water, sewer, police, fire, planning, parks). Direct regional peer for service-mix and population-tier benchmarking.
• City of Idaho Falls: Another Idaho municipal government of similar scale operating full municipal services including water, wastewater, police, fire, parks, and online permitting — directly comparable governance and revenue structure.
• City of Moscow (Idaho): Idaho municipal government of similar population tier, operating water, wastewater, police, fire, streets, parks, and permitting under a council-manager structure — useful direct comparison.
• City of Spokane Valley: Pacific Northwest municipal government providing comparable general administration, planning, permitting, building, police, and public works services under an elected council.
• City of Sandpoint: North Idaho municipal government with similar lake/tourism-driven economic profile and full municipal service offering, including water, sewer, police, fire, and parks operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CDAgov
• YouTubeyoutube.com/channel/UCfk4WcQlUnp9njk_lfg01eA/playlists
• Facebookfacebook.com/CDAgov
• LinkedInlinkedin.com/company/city-of-coeur-d'alene-government

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about city of coeur d'alene