bpo services

What bpo services does

SIA BPO (operating as BPO Services) is a Latvian private limited company that has provided outsourced contact center and telemarketing services since its founding in 2012. The company operates from its headquarters at Kr. Barona iela 20 in Riga and a second branch in Liepaja, supported by a "cloud team" enabling remote work across Latvia, and employs more than 100 specialists covering 5+ languages on a 24/7 basis.

The company's service portfolio is organized into three groups: outbound (B2B/B2C telemarketing, lead generation, appointment setting, export sales), inbound (incoming call support, web-chat, email handling, call overflow management), and ancillary (CATI surveys, database updates, invitation service, NPS surveys, sales training). Underpinning these services is a proprietary technology stack that includes a Call Centre System with predictive/power/click-to-dial modes and API integration, a CRM with project, billing and time-management modules, a Quality Control System capable of evaluating calls at agent, project and company levels, and an AI System that applies computer vision, biometrics and deep learning to analyze the emotional experience of sales calls — reportedly evaluating 100% of conversations with ~5% deviation from manual evaluation. Around 100,000+ voice calls and 10,000+ emails are handled monthly, with a stated 90%+ incoming-call servicing rate. The BPO Academy offers six certified courses covering attitude, speech, effective thinking, leadership, emotional intelligence and team coaching.

Commercially, BPO Services operates a B2B direct-sales model with custom-priced project and recurring service contracts, targeting enterprise and mid-market clients across the Baltics and — increasingly — Scandinavia. Demand generation relies on content marketing, LinkedIn and Facebook presence, and participation in LTRK business-community events. The LIAA International Competitiveness Promotion Programme provides 50–60% co-financing to SMEs that engage BPO for export-sales services, functioning as both a referral channel and a partial subsidy to demand. Named customers include Latvijas Pasts (postal services) and Viada (fuel/retail), with additional enterprise logos shown on the site; the customer mix spans postal, fuel/retail and other Baltic enterprise verticals. No public revenue disclosure is available.

Name

bpo services

Legal name

SIA BPO

Website

https://bposervices.lv

Company type

Private

Founded year

2012

Operating status

Operating

Short description

SIA BPO is a Latvian contact center and BPO provider founded in 2012 that delivers outbound telemarketing, inbound customer support, lead generation, and survey services in five languages from offices in Riga and Liepaja to enterprise and mid-market clients across the Baltics and Scandinavia.

Ownership category

akta.pro rank

Product category

Outsourced Call Center Services

NAICS

Business Service Centers (56143)

SIC

Services-Facilities Support Management Services (8744)

akta.pro industry

PRIMARYBPAAABAB

Sales Support & Customer Retention (Upsell, Win-back, Loyalty)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)

SECONDARYBPAAABAA

General Customer Service (Order/Account/Inquiries)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)

SECONDARYBPAAABAN

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)

Keywords

• Outbound telemarketing
• Inbound call center
• Lead generation services
• Customer support outsourcing
• Business process outsourcing

Headquarters

HQ city

Riga

HQ country

Latvia

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Telemarketing Services: B2B and B2C telemarketing services with outbound calling campaigns, lead generation, appointment setting, and sales support. Revenue generated through service fees for call handling and sales performance.
2. Incoming Call Services: 24/7 customer support services including call handling, web-chat, email servicing, and call overflow management. Revenue based on service contracts and usage.
3. Survey and Research Services: CATI surveys, NPS surveys, client surveys and database update services. Revenue generated through per-project or recurring service fees.
4. Export Sales Services: Services helping Latvian companies expand into Scandinavian markets with telemarketing, lead generation and sales support in local languages. Co-financing available through LIAA program.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

SIA BPO is a Latvian business process outsourcing company that provides outsourced telemarketing and call center services to business clients. It operates outbound sales campaigns, inbound customer support, lead generation, appointment setting, market research surveys, and back-office support across multiple languages including Latvian, Russian, English, Swedish, German, Norwegian, and Danish. The company sells its services primarily to organizations seeking to outsource customer-facing voice and contact center operations.

Product overview

BPO Services offers a unified BPO platform combining outbound and inbound call centre services with supporting technology infrastructure. The core offering consists of B2B/B2C Telemarketing, Lead Generation, Appointment Setting, and Export Sales (outgoing), alongside Call Support, Web-Chat, E-mail Service, and Call Overflow Management (incoming). Additional services include CATI Surveys, Database Update, Invitation Service, NPS Surveys, and Sales Training. The technology stack includes a Call Centre System, CRM System, Quality Control System, and AI System for speech/audio analysis. The BPO Academy provides internal training across 6 courses. Services operate 24/7 in 5+ languages from Riga and Liepaja offices with 100+ specialists handling 100,000+ voice calls monthly.

Differentiator

Problem solved

Functional benefit

Products and services

• Outbound Telemarketing with Sales Outbound phone-based sales campaigns conducted on behalf of business clients, targeting their end customers to drive direct sales, cross-selling, and upselling.
• Inbound Call Center Service Customer support service handling incoming calls from end customers of business clients, including order taking, product/service inquiries, and complaint handling.
• Lead Generation and Appointment Setting Outbound calling service that identifies and qualifies sales leads for clients and books appointments on behalf of the client's sales team.
• Customer Support Services Multilingual customer support delivered via phone and other channels, with 24/7 availability for client end customers.
• Market Research Surveys Phone-based and operator-conducted surveys that gather market research data from respondents on behalf of client organizations.
• Mystery Shopping Anonymous evaluation service where operators pose as customers to assess service quality, compliance, and customer experience at client retail or service locations.
• Back Office Support Administrative and back-office processing services provided to business clients as a complement to front-office call center work.
• Web Development Web design and development services offered to business clients as an additional outsourcing capability.
• Multilingual BPO Operations (Scandinavian Languages) Call center and telemarketing services delivered in Swedish, Norwegian, and Danish, supporting Scandinavian-market clients from Riga, Jūrmala, and Jönköping, Sweden.

Quantifiable outcome

• 100,000+ voice calls serviced monthly
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

Three partnerships are on record, tiered moderate, core and minor.

• Latvijas Tirdzniecības un rūpniecības kamera (LTRK)moderateGTM or Marketing Partner · 1 June 2025SIA BPO became a member of the Latvian Chamber of Commerce and Industry (LTRK) in June 2025. LTRK is the largest business association in Latvia representing companies across various sectors at national and international levels. Membership provides access to a broad business community, networking opportunities, and knowledge sharing among entrepreneurs.
• LIAA (Latvijas Investīciju un attīstības aģentūra)coreGTM or Marketing PartnerPartnership with LIAA International Competitiveness Promotion Programme enables small and medium enterprises to receive 50-60% co-financing of telemarketing service fees for export sales. BPO has also received support from LIAA for digital transformation projects including AI-powered data management solutions.
• BNI (Business Network International)minorChannel Partner/ Reseller/ DistributorBNI logo appears in the partners section of the website, indicating a referral/partnership relationship for business networking and lead generation referrals.

Scale indicators10 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Atento: Global CX/BPO provider offering customer service, sales, and collection support across multiple channels. Comparable to BPO Services in the core BPO/CRM service offering, though its primary geographic emphasis is Latin America.
• Foundever: Global CX/BPO company (formerly Sitel) specializing in customer experience, sales, and technical help across voice, chat, email, and social channels. Comparable to BPO Services in its focus on omnichannel customer service and sales-support outsourcing.
• TELUS International: Digital CX and BPO provider delivering customer support, sales, and content moderation across multiple languages. Comparable in AI-augmented quality assurance and multilingual contact-center delivery.
• Concentrix: Global CX/BPO operator offering inbound customer support, outbound sales, and AI-enabled quality analytics across dozens of languages. Directly comparable as a multi-channel contact-center competitor pursuing enterprise outsourcing contracts.
• Webhelp: European-origin CX/BPO specialist offering multilingual customer experience, sales, and digital services. Now part of Concentrix, but historically a direct peer in mid-market omnichannel BPO comparable to BPO Services.
• Competence Call Center: European BPO group (Germany/Austria) offering multilingual customer support, telemarketing, and back-office services. Closely comparable mid-sized peer with similar multi-country, multi-language contact-center model.
• Transcom: European-headquartered CX/BPO provider with strong presence in the Nordics and Baltics offering customer support, sales, and tech services. Closely comparable in regional orientation and language coverage to BPO Services' Scandinavian expansion strategy.
• Teleperformance: World's largest omnichannel CX/BPO provider with multilingual24/7 call center operations. Comparable across telemarketing, customer support, lead generation, and digital CX offerings that BPO Services also sells.
• Majorel: CX/BPO company (now part of Teleperformance) providing customer service, sales support, and digital content solutions across 30+ countries. Comparable multilingual, multi-channel BPO peer with overlapping enterprise client base.

Broad incumbents

• Arvato: Bertelsmann-owned BPO/managed services arm offering customer service, sales support, and back-office solutions at global scale. Comparable service portfolio to BPO Services but operates at far broader scope as part of a larger corporate parent.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/BPOservicesLatvia
• LinkedInlinkedin.com/company/bposervicess

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about bpo services