What el paso county 911 district does

El Paso County 911 District is a Texas special purpose district created by voter approval on August 25, 1987, under Texas Health and Safety Code Chapter 772, that provides 9-1-1 emergency communication services to all citizens of El Paso County. The District owns and operates the 9-1-1 telephone system, a Computer-Aided Dispatch (CAD) platform, and the El Paso Regional Communications Center (EPRCC), which serves as the primary Public Safety Answering Point (PSAP). It currently delivers service to 7 PSAPs and supports over 40 public safety agencies within the County, including municipal, county, federal (Fort Bliss), tribal (Ysleta Del Sur Pueblo), and school district law enforcement and fire departments. The technology stack centers on the Vesta 8.0 call-taking system (Motorola Solutions), Intergraph CAD with the Mobile for Public Safety (MPS) field extension, the AT&T ESInet (Emergency Services IP network), and the Everbridge mass-notification platform for citizen alerts; supplementary services include Text to 911, GIS addressing, AED registration, 9-1-1 line testing, and a public education program.

The District's revenue model is a public utility fee structure, not commercial sales: it collects monthly wireline subscriber fees set by its Board of Managers ($1.38 per residential line, $4.46 per business line/trunk), receives a population-share distribution of State-set wireless 9-1-1 fees ($0.50 per line or 2% of pre-paid sales), and supplements this with property tax revenue. Wireless fees are administered by the Texas Comptroller and allocated to 9-1-1 entities by population percentage. The District does not sell services in a competitive market; instead, its 7 PSAP clients and 40+ agency counterparties are bound to it by statute and operational integration. Distribution occurs through the EPRCC, partner PSAPs, and the Everbridge alert portal, with no traditional sales motion. The District also functions as the Region 4 telecommunicator training hub, hosting Vesta, NENA, AHA CPR, MPS, and dispatcher-customer-interaction courses.

The organization operates with a lean administrative complement of approximately 17 staff covering executive leadership, network and application administration, GIS, facilities, and customer support, reflecting an efficient-scale utility model rather than a commercial services firm. Its leadership comprises an Executive Director (former fire chief and emergency management coordinator with 35+ years of public safety experience), an Administrative Director with HR/finance background from the El Paso Police Department, and an Operations Director with ENP/PMP credentials and a Master's in Public Administration focused on Emergency Management. The District has held Great Place to Work certification annually since 2021 and is ADA-compliant on its public-facing web properties.

Name

el paso county 911 district

Legal name

El Paso County 911 District

Website

https://elpasocounty911.org

Company type

Private

Founded year

1987

Operating status

Operating

Short description

The El Paso County 911 District is a Texas special purpose district that owns and operates the 9-1-1 phone system, Computer-Aided Dispatch, and El Paso Regional Communications Center, serving 7 PSAPs and 40+ public safety agencies across El Paso County.

Ownership category

akta.pro rank

Headquarters

HQ city

El Paso

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. 9-1-1 Wireline Fees: Monthly fees from local wireline phones: $1.38 per residential line and $4.46 per business line and business trunk. Fees set annually by the District's Board of Managers as part of the budget process.
2. 9-1-1 Wireless Fees: Wireless fees set by the State of Texas: $.50 per phone line or 2% of any sale of pre-paid equipment or service. Collected by the State Comptroller and distributed to 9-1-1 entities based on percentage of state population.
3. Property Tax Revenue: Property tax revenue as part of district funding. Referenced in financial transparency documents.

Pricing tiers

Distribution channels3 records

Marketing channels5 records

Core offering

El Paso County 911 District is a Texas special purpose government district that owns and operates the 9-1-1 telephone system, Computer-Aided Dispatch (CAD), and the El Paso Regional Communications Center (EPRCC). It delivers emergency call-taking, dispatch, Text-to-911, mass notification, GIS addressing, and AED registration services to 7 Public Safety Answering Points and over 40 public safety agencies serving the citizens of El Paso County.

Product overview

El Paso County 911 District operates as a special purpose district providing 9-1-1 emergency communications services. The organization offers a unified emergency response system centered on the Vesta 9-1-1 phone system (version 8.0) and Intergraph Computer-Aided Dispatch platform with Mobile for Public Safety (MPS) extension. Supporting services include Text to 911 capability, the Everbridge-powered Emergency Alert System for mass notifications, GIS addressing services, AED registration, 9-1-1 testing, and a public education program. The district owns and operates the El Paso Regional Communications Center (EPRCC) as its primary PSAP, serving 7 Public Safety Answering Points and supporting over 40 public safety agencies within El Paso County. Founded in 1987, the district operates under Texas Health and Safety Code, Chapter 772.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Phone System Core 9-1-1 telephone system owned and operated by the District to receive and route emergency calls from all citizens of El Paso County. Currently implemented on the Vesta 8.0 call-taking platform across the Primary PSAP at EPRCC and partner agencies (EPSO, Ft. Bliss, Horizon, Socorro, Ysleta Del Sur Pueblo).
• Computer-Aided Dispatch (CAD) Intergraph-based Computer-Aided Dispatch system managing emergency call routing, incident management, and dispatch operations for partner PSAPs and public safety agencies across El Paso County. Includes the Mobile for Public Safety (MPS) extension providing field-based law enforcement personnel with incident, mapping, and location data.
• Text to 911

Quantifiable outcome

• Provides 9-1-1 services to all citizens of El Paso County across 7 PSAPs

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core, strategic and minor.

• AT&TcoreTechnology or IntegrationAT&T serves as the 9-1-1 Service Provider for the El Paso County 911 District. Monica Ballesteros from AT&T serves as a non-voting Board Member. AT&T provides ESInet (Emergency Services IP network) infrastructure for 9-1-1 services.
• EverbridgecoreTechnology or IntegrationEverbridge provides the El Paso, Texas Emergency Alert System for mass notifications to citizens. The District facilitates registration and unsubscription for the Everbridge alert system.
• Vesta (Motorola Solutions)coreTechnology or IntegrationVesta provides the 9-1-1 call-taking system used at the Primary PSAP at EPRCC and partner agencies including EPSO, Ft. Bliss, Horizon, Socorro, and Ysleta Del Sur Pueblo.
• Intergraph/Hexagon Safety, Infrastructure & Geospatial (Motorola Solutions)coreTechnology or IntegrationIntergraph Computer-Aided Dispatch (I/CAD) system with Mobile for Public Safety (MPS) extension providing law enforcement with incident, mapping, and location data in the field.
• National Emergency Number Association (NENA)strategicStrategic or Co-development PartnerNENA provides training resources for telecommunicators. The District offers NENA's Reset, Refuel, Restore Your Purpose in 9-1-1 training course and free training resources from NENA.
• American Heart Association (AHA)strategicStrategic or Co-development PartnerThe District hosts AHA CPR certification and recertification courses for Region 4 telecommunicators.
• The Public Safety GroupminorStrategic or Co-development PartnerProvides dispatcher training courses including 'Dealing with Difficult Callers' hosted at the El Paso Regional Communications Center.
• Mobile for Public Safety (MPS)coreTechnology or IntegrationMPS is an extension to Intergraph's Computer-Aided Dispatch that makes incident, mapping, and location data available in the field for law enforcement personnel.

Scale indicators4 records

Recent moves8 records

Expansion highlights4 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about el paso county 911 district