alcoholics anonymous victoria

What alcoholics anonymous victoria does

Alcoholics Anonymous Victoria is a self-supporting, volunteer-run nonprofit (ABN 75 084 860 519) that coordinates the delivery of Alcoholics Anonymous's 12-step fellowship across the Australian state of Victoria. Its core function is operational rather than clinical: it runs the Central Service Office in Richmond, a 24/7 telephone information line, and a hybrid meeting network combining 350-400+ weekly in-person gatherings at community venues with Zoom-based online meetings. It serves individuals seeking recovery from alcohol addiction, family members and friends of alcoholics, and acts as a referral partner for healthcare professionals, hospitals, treatment centres, and prisons. The "only requirement for membership is a desire to stop drinking," and meetings are free with no fees, dues, or formal intake.

The organisation's technology stack is intentionally lean and third-party: a GPS-enabled mobile application (AA Meetings Finder on iOS and Android) for meeting discovery, a web-based meeting directory refreshed every two hours, Zoom for virtual meetings, and a Stripe-integrated donation portal. Distribution is hybrid across physical venues, a mobile app, a website, a phone helpline, and outreach to institutional referrers. There is no proprietary AI or data platform; service quality rests on the density of the in-person network and the volunteer-staffed 24/7 information line.

AA Victoria is funded entirely by voluntary contributions rather than fees, government grants, or institutional contracts. Revenue comes from member donations (one-time presets of AUD $5/$10/$25/$50/$100 or custom amounts, tax-deductible above $2), the Members Contribution Club (a recurring monthly contribution programme), and literature and merchandise sales (the Big Book, Daily Reflections, Twelve Steps and Twelve Traditions, Living Sober, medallions, chips). Payments are processed via Stripe (incurring a 1.7% + $0.30 transaction fee) with bank transfer and PayID encouraged to minimise leakage. Governance is exercised through AA's "Third Legacy of Service" — quarterly delegate meetings where group representatives cast votes on group conscience decisions — and the organisation operates under AA's 12 Traditions, including the principles of self-support, anonymity, and absence of professional staff.

Name

alcoholics anonymous victoria

Legal name

Alcoholics Anonymous Victoria

Website

https://aavictoria.org.au

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Alcoholics Anonymous Victoria is a volunteer-run, self-supporting nonprofit that coordinates AA's 12-step fellowship across Victoria, Australia — delivering free meetings (in-person and via Zoom), a 24/7 information line, mobile-app meeting discovery, and healthcare referrals, funded entirely by member donations and literature sales.

Ownership category

akta.pro rank

Product category

Addiction Recovery Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Social Services (8300)

akta.pro primary industry

Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

akta.pro secondary industries

Substance Use Disorder Prevention & Recovery Services (BPAGACAE), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)

Keywords

• Peer support meetings
• Alcohol recovery services
• 12-step fellowship
• Addiction support groups
• Recovery literature distribution

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Member Contributions and Donations: AA Victoria is self-supporting through its own contributions. Donations are accepted from members and the public. Donations over $2 are tax deductible. The organization also operates a Members Contribution Club for regular recurring contributions. Funds support meeting maintenance, literature distribution, website operations, and community outreach.
2. Literature and Merchandise Sales: Sale of AA literature including the Big Book, Daily Reflections, Twelve Steps and Twelve Traditions, Living Sober, medallions, chips, and other recovery materials. Proceeds support Central Service Office operations.
3. Donation Processing Fee (Stripe): Online donations processed through Stripe with 1.7% + $0.30 per transaction fee. Bank transfers and PayID are encouraged for full contribution to reach AA services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Alcoholics Anonymous Victoria coordinates and delivers free peer-support recovery meetings, recovery literature, and a 24-hour information line for individuals affected by alcohol addiction across Victoria, Australia. Operating through its Central Service Office in Richmond, the organization runs an integrated network of 350+ weekly in-person and online meetings supported by a mobile meeting-finder app, web directory, literature shop, donation portal, and volunteer service programs.

Product overview

Alcoholics Anonymous Victoria operates a unified platform combining a native mobile app (AA Meetings Finder for iOS and Android), a web-based meeting directory, and an extensive in-person meeting network of over 350 weekly gatherings. The organization is anchored by its Central Service Office (CSO) in Richmond, which serves as the administrative and coordination hub providing a 24-hour information line, literature distribution, group support, and delegate meetings. Supporting services include a literature shop (Big Book, Daily Reflections, medallions), the Members Contribution Club (recurring donation program), volunteer opportunities, an online donation portal (Stripe), group registration, and events. The product portfolio functions as an integrated recovery ecosystem — the app and web directory serve as the primary access points for finding meetings, while the CSO coordinates the underlying support infrastructure including the hotline, literature fulfillment, delegate governance, and volunteer service roles.

Differentiator

Problem solved

Functional benefit

Products and services

• AA Meetings Finder App
• Meeting Directory (Online) Web-based meeting search tool allowing users to locate in-person and online AA meetings across Victoria by location, day, time, or format. Provides real-time updated directory of all meetings held in the state.
• In-Person Meeting Network Over 350 weekly face-to-face AA meetings held in community centers, church halls, and other venues across Melbourne and regional Victoria, facilitated by volunteer chairpersons with both open and closed formats.
• Central Service Office (CSO) The administrative, communication, and coordination hub for Alcoholics Anonymous in Victoria, based in Richmond. Provides 24-hour information line, meeting lists, public information contacts, literature coordination, group support, and state-wide connection services, open Monday-Friday 9AM-5PM.
• 24-Hour AA Information Line A round-the-clock telephone helpline (+61 3 9429 1833) staffed by experienced AA members providing immediate support, meeting information, and crisis assistance to those seeking help. Available 24 hours a day, 7 days a week.
• Literature Shop Online shop offering AA recovery materials including the Big Book (Alcoholics Anonymous), Daily Reflections, Twelve Steps and Twelve Traditions, Living Sober, medallions, chips, and other recovery resources for purchase, with proceeds supporting Central Service Office operations.
• Members Contribution Club A voluntary recurring contribution program allowing AA members to support the work of carrying the AA message across Victoria through small, regular donations, with no minimum amount and no obligation.
• Volunteer Program Volunteer opportunities including 24-hour information line support, Central Service Office assistance, 12th Step calls, speaking at treatment centers and prisons, and other service roles supporting the AA community.
• Online Donation Portal Secure online donation system accepting one-time and recurring contributions via Stripe with preset amounts ($5, $10, $25, $50, $100 or custom), with tax-deductible receipts for donations over AUD $2. Bank transfers and PayID are also available.
• Events & Community Gatherings Community events, workshops, and special gatherings across Melbourne and regional Victoria, including group anniversaries, dances, and weekend events designed to build fellowship among AA members.
• Group Registration Online registration system for AA groups to join the official AA Victoria network, gain recognition, and be listed in the meeting directory, supporting the group's inclusion in state-wide AA governance.
• Delegate Meeting Program Quarterly delegate meetings where Central Service Delegates represent their AA groups, cast votes on group conscience decisions, and participate in AA's Third Legacy of Service across Victoria.

Quantifiable outcome

• 350+ weekly meetings available across Victoria
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Narcotics Anonymous Australia: Fellow 12-step fellowship operating across Australia using an identical peer-support model, but focused on drug addiction rather than alcohol. Directly comparable in structure, volunteer governance, meeting network, and literature-driven self-supporting nonprofit model.
• Alcoholics Anonymous Australia: National coordinating body for AA across Australia. Operates the same 12-step fellowship model and provides overarching service structure for state-level entities like AA Victoria; the most direct umbrella peer.
• SMART Recovery Australia: Evidence-based addiction recovery program operating mutual-support meetings across Australia. Directly competes for the same members seeking non-12-step recovery support, with secular methodology and growing institutional backing.
• Alcoholics Anonymous NSW: Sister state-level AA service office for New South Wales. Same brand, same 12-step model, same volunteer governance — directly comparable operating unit serving a different Australian state.

Broad incumbents

• Lifeline Australia: National 24-hour crisis support and suicide prevention hotline. Overlaps with AA Victoria on crisis-line service model and volunteer staffing but addresses a much broader range of mental health crises rather than alcohol-specific recovery.
• Beyond Blue: Major Australian mental health organization offering peer-support forums, helplines, and clinical referrals. Operates adjacent to AA Victoria with broader mental health scope and substantially larger institutional funding.
• Alcohol and Drug Foundation (ADF): Australian nonprofit focused on prevention, early intervention, and community education on alcohol and other drugs. Adjacent in mission — addressing alcohol harm — but via prevention campaigns and policy advocacy rather than recovery meetings.
• Turning Point (Eastern Health): Leading Australian clinical addiction treatment, research, and education provider. Competes for the same patient population via clinical outpatient services but with a professionalized, evidence-based, and funded model rather than peer-led meetings.

Emerging players

• Family Drug Support Australia: Australian nonprofit supporting families of people with addiction. Partial overlap with AA Victoria's secondary family-member segment via helpline and peer support, but focused on the family unit rather than the person with alcohol use disorder.
• Hello Sunday Morning: Australian digital behavior-change platform targeting alcohol moderation via app-based programs and online community. Emerging competitor for the same demographic, especially among younger Australians reluctant to identify as "alcoholics."

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/alcoholics-anonymous-victoria

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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