coaarom

What coaarom does

COAAROM (Corporación del Acueducto y Alcantarillado de La Romana) is a decentralized government utility corporation created by Dominican Republic Law 385-98 on August 18, 1998, with an exclusive statutory mandate to provide potable water supply and sewerage services to the entire province of La Romana. The corporation operates water supply and treatment infrastructure — wells, pumping stations, water treatment plants, and distribution networks — serving the municipalities of La Romana, Villa Hermosa, Guaymate, and the Caleta district. Its customer base spans residential, commercial, industrial, and government (official) property categories, with hospitals and schools receiving priority service through a dedicated tanker truck (cisterna) fleet.

The corporation's product portfolio is centered on a unified suite of water utility services comprising ten customer-facing service modules covering account management (account cancellation, contract formalization, category reevaluation), billing resolution (double billing, high consumption inspection), social support (socio-economic evaluation), emergency supply (tanker truck service), leak detection (invisible leak detection), and service requests (new connection installation, no-water service). Revenue is generated through monthly subscription tariffs that vary by service type (water, sewer, well), property category (Residential, Commercial, Industrial, Official, Mixed), and whether the user is metered or on a fixed tariff, with certain services provided free of charge. Distribution is multi-channel: three physical offices, a telephone line, a web portal, a WhatsApp call center, and a tanker truck emergency response unit.

The business model is that of a regulated, geographically-bound public utility: COAAROM generates utility fees from a captive provincial customer base under a government-granted monopoly franchise, while operating under the oversight of a Board of Directors (Consejo de Directores) that includes representatives from the Executive Power, the three municipalities, INAPA, the Chamber of Commerce of La Romana, Central Romana Corporation, and the Director General. As a government entity, its finances and procurement are subject to public transparency requirements (including NORTIC A2 web certification), and its budget is not market-funded. The institution has active strategic partnerships with INAPA (national water authority) and INDRHI (national hydraulic resources institute), and the current Executive Director, Ing. Dolores Núñez, has been in office since October 1, 2024.

Name

coaarom

Legal name

Corporación del Acueducto y Alcantarillado de la Romana

Website

https://coaarom.gob.do

Company type

Private

Founded year

1998

Operating status

Operating

Short description

COAAROM is a Dominican Republic government water and sewerage utility corporation, established by Law 385-98 in 1998, that exclusively serves the province of La Romana across residential, commercial, industrial, and official customers through provincial water and wastewater infrastructure.

Ownership category

akta.pro rank

Product category

Public Water and Sanitation Utility Services

NAICS

Water Supply and Irrigation Systems (22131), Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro industry

PRIMARYBPAIACAG

Water Supply & Wastewater Utilities Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYEUANAIAC

Customer Billing & Revenue Management (rate configuration, billing, adjustments, revenue assurance)

Energy, Utilities & Environment/Water & Wastewater Utilities/Customer Metering, Billing & Water Retail Services

SECONDARYEUANAAAB

Raw Water Conveyance & Transmission (Aqueducts, Mains, Pumping Stations)

Energy, Utilities & Environment/Water & Wastewater Utilities/Drinking Water Supply & Distribution

SECONDARYEUANAKAI

Commercial & Customer-Side Loss Management (Service Lines, Premise Leaks, Customer Programs)

Energy, Utilities & Environment/Water & Wastewater Utilities/Non-Revenue Water (NRW) Reduction & Leak Detection

Keywords

• Water utility services
• Potable water supply
• Sewerage services
• Wastewater treatment
• Public water utility

Headquarters

HQ city

La Romana

HQ country

Dominican Republic

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Water and Sanitation Service Fees: COAAROM generates revenue through service fees for water supply and sewage services. Tariffs are based on service type (water, sewer, well), property category (Residential, Commercial, Industrial, Official, Mixed), and whether the user has a meter or fixed tariff.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

COAAROM operates as the public water and sewerage utility for La Romana province in the Dominican Republic, providing potable water distribution and sewage/wastewater management services to residential, commercial, industrial, and government customers. The corporation delivers its core utility services through physical offices, telephone, web portal, and WhatsApp channels, complemented by ten specific customer-facing service modules covering account management, billing resolution, social support, emergency supply, leak detection, and new service connections.

Product overview

COAAROM is a government water and sewerage utility corporation serving the province of La Romana, Dominican Republic. Its product portfolio consists of a unified suite of water utility services centered around potable water supply, sewage management, and related customer services. The core offering includes water distribution and sanitation infrastructure services, complemented by ten distinct customer-facing service modules covering account management (Cancelación de Cuenta, Formalización de Contrato, Reevaluación de Categoría), billing resolution (Doble Facturación, Inspección por Alto Consumo), social support (Evaluación Socio Económica), emergency supply (Servicio de Camión Cisterna), leak detection (Detector de Fugas No Visibles), and service requests (Solicitud de Instalación de Acometida, No Le Llega Agua). The services operate through a commercial system managed by the Commercial Direction and include both digital and in-person delivery channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Cancelación de Cuenta (Account Cancellation) Account cancellation service involving cutting the service connection and deactivating the account in the commercial system. Offered to active COAAROM users with processing time of 3 business days, free of charge.
• Doble Facturación (Double Billing Resolution) Service addressing cases where two invoices are generated for a property that has only one type of service and only one unit. Handled by the Commercial Direction/Cadastral department.
• Evaluación Socio Económica (Socio-Economic Evaluation) Socio-economic evaluation service for users with special social conditions, economic hardship, or health issues to provide payment facilities. Processing time 24-72 hours, handled by the Community Attention department.
• Formalización de Contrato (Contract Formalization) Contract formalization service for users who have service but do not yet have a contract with the institution. Requires property title or sale contract and identity document.
• Inspección por Alto Consumo (High Consumption Inspection) High consumption inspection service applicable when a bill exceeds 40% of the user's usual consumption. A technician visits the property to determine if there are any leaks affecting the billing. Free of charge.
• No Le Llega Agua (No Water Service) Service for users who have a service connection but are not receiving water service. Requires presenting a bill or payment receipt.
• Servicio de Camión Cisterna (Tanker Truck Water Delivery) Tanker truck service supplying water to users in sectors with difficulty receiving regular service, including hospitals, schools, and buildings. Processing time 24-48 hours, free of charge.
• Detector de Fugas No Visibles (Invisible Leak Detection) Invisible leak detection service to identify hidden water leaks. Contact via email at [email protected] to request evaluation.
• Solicitud de Instalación de Acometida (Service Connection Installation Request) Service connection installation request for new connections from the distribution line to the property boundary. Processing time 8 business days.
• Reevaluación de Categoría (Category Reevaluation) Category reevaluation service for changes in use, category, service type, or when users have eliminated or increased the number of faucets.

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered minor and core.

• Multiplaza La RomanaminorGTM or Marketing Partner · 1 December 2025Multiplaza La Romana received special acknowledgment from COAAROM for their collaboration and firm commitment demonstrated with water preservation initiatives benefiting the community.
• Ferretería DetallistaminorGTM or Marketing Partner · 1 December 2025Ferretería Detallista received special acknowledgment from COAAROM for their valuable collaboration and firm commitment with water preservation initiatives in the community.
• Instituto Nacional de Recursos Hidráulicos (INDRHIRD)coreStrategic or Co-development Partner · 22 November 2025INDRHIRD partnered with COAAROM to present the National Hydrological Plan 2025-2045 in La Romana, a joint initiative for sustainable water resource management.
• Instituto Nacional de Agua Potable y Alcantarillados (INAPA)coreStrategic or Co-development PartnerINAPA is represented on the COAAROM Board of Directors. Historical relationship where INAPA previously managed water resources for La Romana through zone 6. Current interinstitutional agreement signed between INAPA and COAAROM for collaboration on water infrastructure projects.
• Central Romana CorporationcoreStrategic or Co-development PartnerCentral Romana Corporation is represented on the Board of Directors. Historical partner dating to 1940s when initial water infrastructure was developed. Contributed to construction and operation of water systems including Rio Chavón water supply system.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• SAUR Group (international water utility operator): European-headquartered water utility operator active in concessions and O&M. Provides a benchmark for private-operator efficiency in customer billing and leak detection — areas where COAAROM has launched specific services.
• Aqua America / Essential Utilities (municipal water utilities portfolio): US-listed operator of regulated water and wastewater utilities across multiple states. Comparable on regulated-tariff economics, customer-billing systems, and decentralized operational structure across service areas.
• SUEZ (now part of Veolia) Latin America water operations: International water and wastewater services group with regional presence. Useful peer on metering, billing systems, and NRW reduction technology relevant to COAAROM's stated service modules.
• Veolia Water Technologies & Solutions (Veolia Dominican Republic operations): Global water and wastewater services operator with broad Latin American and Caribbean footprint. Comparable on technology, treatment processes, and large-utility O&M practice, though operating under private/concession model versus COAAROM's public ownership.

Direct peers

• Corporación del Acueducto y Alcantarillado de la Vega (CORAAMOCA / CORAAVEGA): La Vega provincial water utility. Another Dominican autonomous water corporation operating under the same legislative template as COAAROM — directly comparable on regulatory model, tariff design, and operational scope.
• Instituto Nacional de Aguas Potables y Alcantarillados (INAPA): National Dominican Republic water and sewerage utility. INAPA previously managed La Romana water services through Zone 6 before COAAROM's 1998 creation, currently sits on COAAROM's Board, and signed an interinstitutional agreement in 2025 — making it the closest structural peer.
• Corporación del Acueducto y Alcantarillado de Santiago (CORAASAN): Dominican Republic provincial water and sewer corporation serving Santiago. Same legal-corporate structure (autonomous decentralized corporation created by law), same tariff model, and same public-sector governance pattern — a textbook peer for COAAROM.
• Corporación del Acueducto y Alcantarillado de Santo Domingo (CAASD): Santo Domingo metropolitan water and sewerage corporation. Larger scale but identical statutory and operational model, providing a relevant benchmark on tariff structure, customer base diversity, and capex planning.

Regional players

• Autoridad de Acueductos y Alcantarillados de Puerto Rico (AAA): Puerto Rico's island-wide public water and sewer authority. Operates under a similar Caribbean public-utility mandate with comparable climate, hurricane exposure, and NRW challenges — useful benchmark for infrastructure and emergency response practices.
• Oficina Nacional de Servicios de Agua Potable (ONAPRE-equivalent regional utilities): Other Caribbean/Central American public water utilities sharing the same provincial-autonomous-utility model. They operate with comparable governance and tariff structures but do not directly compete with COAAROM in La Romana.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/CoaaromRD
• YouTubeyoutube.com/@coaaromRD
• Facebookfacebook.com/CoaaromRD
• Instagraminstagram.com/coaaromrd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about coaarom