queenstown bank
Queenstown Bank is a Maryland community bank founded in 1899, operating nine branches across the Eastern Shore with over $700 million in assets. It provides personal and commercial banking, lending, and digital services to consumers, small businesses, and non-profits.
- Company typePrivate
- Founded1899
- HeadquartersQueenstown, United States
- Headcount—
- GTM typeB2B and B2C
- OfferingServices
What queenstown bank does
Queenstown Bank is a community bank founded in 1899 and headquartered in Queenstown, Maryland, serving Maryland's Eastern Shore across nine locations spanning Queen Anne's, Talbot, Caroline, and Dorchester counties. The bank provides a full suite of personal and commercial banking products — including checking, savings, money market, CDs, IRAs, mortgages, home equity, consumer loans, commercial real estate loans, business term loans, lines of credit, and specialized agricultural and marine financing — to individual consumers, small and mid-sized businesses, sole proprietors, non-profits, and commercial entities. Assets have grown from $5,000 at founding to over $700 million, and the bank was named one of only two Maryland institutions on Newsweek's 'America's Best Regional Banks' list.
The bank's technology stack is built primarily on third-party vendor platforms rather than proprietary systems: Fiserv powers the core banking platform and the Mobiliti mobile banking application (iOS and Android, with mobile deposits, Zelle, and card controls), CheckFree handles online bill pay, Mercantile Processing Inc. provides merchant POS and payment processing, and IntraFi enables CDARS/ICS multi-million-dollar FDIC insurance coverage. Digital banking capabilities include 128-bit encrypted online and mobile banking, multi-factor authentication, real-time fraud text alerts, Positive Pay check/ACH fraud protection, and digital wallet integration (Apple Pay, Google Pay, Samsung Pay). Branch operations are complemented by a 24-hour ATM network, MoneyPass free withdrawals, telephone banking, and night depository services.
The revenue model is dominated by interest earned on a diversified loan portfolio, supplemented by fee income from deposit account service charges ($3 Regular Checking, $5 Business Checking), out-of-network ATM fees ($1.00 withdrawals, $0.50 balance inquiries), merchant processing fees through the MPI partnership, safe deposit box rentals, wire transfer fees, and CDARS/ICS placement fees. Customer acquisition is relationship-led through local branches with in-person relationship managers and lenders, supported by a content-driven website, financial calculators, and community financial literacy outreach. The bank maintains an Employee Stock Ownership-style private structure (a private buyer/seller list is maintained for stock transactions) and is not publicly traded.
queenstown bank firmographics
Firmographics- Name
- queenstown bank
- Legal name
- Queenstown Bank
- Website
- https://queenstown-bank.com
- Company type
- Private
- Founded year
- 1899
- Operating status
- Operating
- Short description
- Queenstown Bank is a Maryland community bank founded in 1899, operating nine branches across the Eastern Shore with over $700 million in assets. It provides personal and commercial banking, lending, and digital services to consumers, small businesses, and non-profits.
- Ownership category
- akta.pro rank
queenstown bank industry classification
Industry- Product category
- Community Banking
- NAICS
- Depository Credit Intermediation (5221)
- SIC
- State Commercial Banks (6022)
- akta.pro primary industry
- Branch & In-Person Banking (Teller/ATM Networks) (FSABAAAE)
Keywords
Where queenstown bank is headquartered
LocationHeadquarters
- HQ city
- Queenstown
- HQ country
- United States
- HQ region
- North America
Offices10 records
Markets served
queenstown bank business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Interest Income from Lending: Primary revenue from interest earned on mortgage loans, commercial real estate loans, business loans, personal loans, home equity loans, and lines of credit. Both fixed-rate and adjustable-rate products offered.
- Deposit Account Fees and Service Charges: Monthly maintenance fees on certain accounts (e.g., $3 Regular Checking, $5 Business Checking with waivers for minimum balances), excessive withdrawal fees, and wire transfer fees.
- ATM and Debit Card Fees: Out-of-network ATM withdrawal fees ($1.00), balance inquiry fees ($0.50), and lost/stolen card replacement fees ($6.00).
- Bill Pay Services: Online bill pay through CheckFree, with revenue from transaction fees and per-transaction charges.
- Merchant Card Services: Revenue from merchant payment processing services through partnership with Mercantile Processing, Inc. (MPI), including POS systems and payment processing.
- CDARS/ICS Placement Fees: Fees for placing deposits through the IntraFi network, with potential income from receiving deposits from other institutions.
- Safe Deposit Box Rental: Annual rental fees for safe deposit boxes available at all nine branch locations in various sizes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Monthly | QRewards Plus Checking - High-yield checking with ATM fee refunds |
| Hybrid | Monthly | QRewards Cash Back Checking - Debit card cash back rewards |
| Hybrid | Monthly | QRewards Savings - Tiered savings linked to QRewards accounts |
| Hybrid | Monthly | Direct Advantage Checking - Electronic deposit required |
| Subscription | Monthly | Regular Checking - Basic checking account |
| Subscription | Annual | Certificates of Deposit - Fixed rate CDs |
| Subscription | Monthly | Business Checking - Basic business checking |
| Subscription | Monthly | BusinessNOW Account - Interest-bearing business checking |
| Usage-based | Pay-as-you-go | HELOC - Home Equity Line of Credit |
| Transaction based/ take rate | Pay-as-you-go | ATM and Card Fees |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
queenstown bank product offering
Product offeringCore offering
Queenstown Bank provides personal and business banking services to individuals, small and mid-sized businesses, sole proprietors, non-profits, and specialized industries (agriculture, marine, school transportation) across Maryland's Eastern Shore. Core offerings span deposit products (checking, savings, money market, CDs, IRAs), consumer loans (conventional and construction mortgages, home equity, personal and auto), commercial lending (commercial real estate, business term loans, lines of credit, letters of credit, equipment financing), and digital banking services (mobile and online banking, bill pay, Zelle, fraud alerts, treasury management, merchant services). All lending decisions are made locally at the branch level.
Product overview
Queenstown Bank is a community bank headquartered in Queenstown, Maryland serving Maryland's Eastern Shore since 1899. The bank's product portfolio consists of a unified set of retail and commercial banking products organized into three main categories: Deposit Products (personal and business checking, savings, money market accounts, and CDs/IRAs with reward features like QRewards Plus, QRewards Cash Back, and QRewards Savings), Lending Products (consumer mortgages including conventional and construction-permanent loans, home equity loans and HELOCs, personal and auto loans, and commercial loans for real estate, equipment, lines of credit, and specialized sectors), and Digital Banking Services (Mobiliti mobile and online banking, merchant services via MPI, bill pay, Zelle, fraud alerts, and treasury management tools including Positive Pay and ACH services). The core differentiator is the QRewards family of checking accounts with interest/cash back rewards linked to savings accounts, combined with local decision-making for commercial lending.
Differentiator
Problem solved
Functional benefit
Brands
- QRewards Plus: Interest-bearing checking account with ATM fee refunds nationwide, earning up to 4.50% APY on balances up to $20,000
- QRewards Cash Back
- QRewards Savings
- Mobiliti
Products and services
- QRewards Plus Checking Interest-bearing personal checking account paying up to 4.50% APY on balances up to $20,000 (4.50% to 1.17% on balances over $20,000) with nationwide ATM fee refunds up to $25 monthly when monthly qualifications (direct deposit/ACH, 12 debit card purchases, eStatements) are met. For personal banking customers on Maryland's Eastern Shore.
- QRewards Cash Back Checking Personal checking account that pays 4% cash back on debit card purchases up to $8 total per monthly qualification cycle when qualifications (direct deposit/ACH, 12 debit card purchases, eStatements) are met. No minimum balance requirement. For consumers seeking debit card rewards.
- Direct Advantage Checking Personal checking account with no minimum balance requirement and no monthly service fee, requiring an electronic deposit each statement cycle. For individuals with regular direct deposit.
- Regular Checking Basic personal checking account with a $3 monthly service fee, waived with a $300 minimum daily balance. For everyday banking customers.
- Senior Advantage Checking Personal checking account for account holders 55 years of age or older, with a complimentary annual check order. For seniors on Maryland's Eastern Shore.
- NOW Account Interest-bearing personal checking account for individuals and sole proprietorships with a $1,000 minimum balance requirement.
- Super NOW Account Interest-bearing personal checking account with a $2,500 minimum balance requirement for individuals and sole proprietorships.
- Regular Savings Basic personal savings account with quarterly interest crediting and a ten-transaction-per-month limit.
- Savings Club Account
Quantifiable outcome
- Earn 4.50% APY on QRewards Plus checking balances up to $20,000 with ATM fee refunds up to $25 monthly
- +5 more outcomes
Companies that use queenstown bank
Customer profileSegments4 records
Ideal customer profiles2 records
queenstown bank technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature7 records
queenstown bank partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Mercantile Processing, Inc. (MPI)corePartnership with MPI for merchant card services. MPI provides an all-in-one point-of-sale system with payment processing and business management solutions customized for merchants. Supports EMV chip cards, Apple Pay, Google Pay, Samsung Pay, mobile loyalty and rewards programs, inventory management, employee scheduling, and payroll.
- FiservcoreProvides core banking technology and mobile banking platform (Mobiliti). Fiserv solutions power online and mobile banking with 128-bit encryption for all transactions.
- CheckFreecoreBill pay service provider for online bill payment services, enabling customers to pay any bill in the United States electronically or via check.
- IntraFi NetworkcoreMember of IntraFi network for CDARS (Certificate of Deposit Account Registry Service) and ICS (Insured Cash Sweep) services, enabling multi-million-dollar FDIC insurance coverage through a single relationship.
- MoneyPasscoreATM network partnership allowing all Queenstown Bank customers to withdraw money free of charge at all MoneyPass ATMs nationwide.
- ADP (Automatic Data Processing)coreADP Careers Website provides real-time career opportunities for Queenstown Bank job applicants. Prospective employees are directed to ADP portal to view and apply for positions online.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
queenstown bank competitors and assessment
Company assessmentDirect peers
- Shore United Bank: Direct Eastern Shore of Maryland community bank competitor headquartered in Easton, Talbot County — overlapping branch geography with Queenstown Bank and offering similar consumer/commercial deposit and lending products. Most direct peer by market overlap.
- ACNB Corporation: Pennsylvania-based community bank holding company with Maryland (Frederick County) presence, comparable $2-3B asset scale and similar community banking model with consumer/commercial lending, deposit gathering, and digital banking — directly comparable mid-Atlantic community bank franchise.
- First United Corporation: Maryland-headquartered community bank holding company (First United Bank & Trust) operating in western Maryland and adjacent West Virginia panhandle, with similar size, community bank model, branch-led GTM, and mix of consumer/commercial lending including CRE.
- Orrstown Financial Services: Pennsylvania-based community bank with comparable ~$2B asset size, similar product breadth (consumer/commercial deposit and lending), and community-bank relationship-led GTM directly comparable to Queenstown Bank's operating model.
- CNB Bank (Maryland): Maryland community bank with similar asset size and operating model — full deposit product set, mortgage and commercial lending, and digital banking — closely comparable small community bank peer within Maryland.
- F&M Trust: Pennsylvania-based community bank (Franklin Financial Network) of comparable size serving south-central Pennsylvania and adjacent Maryland markets with similar consumer/commercial product mix and branch-led community banking model.
- Cecil Bank: Maryland-headquartered community bank in Cecil County with similar asset scale, branch network, and community-bank value proposition — overlapping regional banking market in the upper Eastern Shore/Maryland border region.
- Mid Penn Bancorp: Pennsylvania-based community bank holding company with similar ~$2B asset scale, full consumer/commercial deposit and lending suite, and branch-led relationship banking directly relevant as a mid-Atlantic community bank comp.
Broad incumbents
- Atlantic Union Bank: Large Virginia-based regional bank (formerly Union Bankshares / Sandy Spring Bank) with significant Maryland branch presence including Eastern Shore; serves the same consumer and small-business segments but operates at significantly larger scale and broader product portfolio.
- Truist Financial Corporation: Major Mid-Atlantic regional bank (formed from BB&T and SunTrust merger) with substantial Maryland branch footprint, including Eastern Shore, competing for the same consumer and small-business deposits and lending relationships as Queenstown Bank but at national-bank scale.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
queenstown bank social profiles
Digital presencequeenstown bank compliance and trust
Trust signalCompliance4 records
queenstown bank financial estimates
Financial estimateRevenue estimate
Valuation estimate
queenstown bank leadership team
Management profileNumber of profiles
Profiles16 records
queenstown bank funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
queenstown bank M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about queenstown bank
What does queenstown bank do?
Queenstown Bank provides personal and business banking services to individuals, small and mid-sized businesses, sole proprietors, non-profits, and specialized industries (agriculture, marine, school transportation) across Maryland's Eastern Shore. Core offerings span deposit products (checking, savings, money market, CDs, IRAs), consumer loans (conventional and construction mortgages, home equity, personal and auto), commercial lending (commercial real estate, business term loans, lines of credit, letters of credit, equipment financing), and digital banking services (mobile and online banking, bill pay, Zelle, fraud alerts, treasury management, merchant services). All lending decisions are made locally at the branch level.
Is queenstown bank a public or private company?
queenstown bank is a private company. It is classified as unknown and is currently operating.
When was queenstown bank founded?
queenstown bank was founded in 1899.
Where is queenstown bank based?
queenstown bank is headquartered in Queenstown, United States, in the North America region.
How does queenstown bank make money?
Seven revenue lines are on record. Interest Income from Lending is the primary driver. The others are deposit Account Fees and Service Charges, ATM and Debit Card Fees, bill Pay Services, merchant Card Services, CDARS/ICS Placement Fees and safe Deposit Box Rental.
Who are queenstown bank's main competitors?
Direct peers on record are Shore United Bank, ACNB Corporation, First United Corporation, Orrstown Financial Services, CNB Bank (Maryland), F&M Trust, Cecil Bank and Mid Penn Bancorp. Broad incumbents are Atlantic Union Bank and Truist Financial Corporation.
Does queenstown bank have an API?
No public API is recorded for queenstown bank.
What industry is queenstown bank in?
queenstown bank's product category is Community Banking. Its primary akta.pro industry code is FSABAAAE, Branch & In-Person Banking (Teller/ATM Networks). Its NAICS code is 5221 and its SIC code is 6022.