What industrial commission of arizona-lga 9 does

The Industrial Commission of Arizona (ICA) is a state executive-branch agency created in 1925 to administer Arizona's workers' compensation system and enforce workforce-protection laws. It serves employees and injured workers, employers, insurers and self-insured employers, attorneys, third-party administrators, and medical providers. Its statutory responsibilities include claims processing and dispute resolution, occupational safety and health inspections, wage and paid-sick-time enforcement, youth-employment compliance, boiler and elevator safety, medical fee schedules and preauthorization, benefits for uninsured or insolvent employers, and legal and fraud-related work.

ICA operates through Claims, Labor, ADOSH, Boiler Safety, Elevator Safety, the Medical Resource Office, Special Fund, Administrative Law Judge, Legal, and administration functions. Its principal digital service is a government enterprise web portal centered on the Salesforce-based ICA Community platform, where claimants, attorneys, employers, carriers, and third-party administrators can access claims, submit documents, and review hearing schedules; no public API, SDK, or mobile app is disclosed.

ICA is a non-general-fund agency financed through an annual assessment on workers' compensation premiums capped at 3%, and most services, including claim processing, are provided without charge. It reaches users through Phoenix and Tucson offices, phone support, its official website, and self-service portals, operates with approximately 215 employees, and had an FY23 operational budget of approximately $20 million.

Name

industrial commission of arizona-lga 9

Legal name

Industrial Commission of Arizona

Website

https://azica.gov

Company type

Private

Founded year

1925

Operating status

Operating

Headcount range

101–250 employees

Short description

Industrial Commission of Arizona is a state agency that administers workers' compensation claims, labor-law enforcement, workplace-safety inspections, equipment-safety programs, and dispute resolution for Arizona employees, employers, insurers, and medical providers.

Ownership category

akta.pro rank

Product category

Workers' Compensation and Labor Regulation

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (926150), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

State/Provincial Labor, Employment Standards & Workforce Development Administration (BPAIABAN)

akta.pro secondary industry

Work Injury & Workers’ Compensation / Occupational Injury Benefits (BPAIAKAJ)

Keywords

• Workers compensation administration
• Occupational safety regulation
• Labor law enforcement
• State regulatory agency
• Workplace safety compliance

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Workers' Compensation Premium Assessment: As a non-general fund agency, ICA is funded by an annual assessment on workers' compensation premiums that cannot exceed 3%. The assessment rate is set by the Commission in the fall of each year.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

The Industrial Commission of Arizona is a state government agency that administers Arizona's workers' compensation system and enforces labor, occupational safety, wage, and equipment safety laws. It processes workplace injury claims, conducts occupational safety and health inspections, investigates wage and labor law violations, inspects boilers and elevators, and resolves disputes through administrative law judge hearings. Services are provided at no cost to injured workers and are funded by an annual assessment on workers' compensation premiums.

Product overview

The Industrial Commission of Arizona operates as a multi-divisional government agency administering state laws for worker protection. The organization consists of nine core divisions: the Claims Division handling workers' compensation claims processing; the Labor Department investigating wage, minimum wage, and employment law violations; ADOSH (Arizona Division of Occupational Safety and Health) conducting workplace safety inspections; the Boiler and Elevator Safety Sections inspecting equipment for compliance; the Medical Resource Office managing treatment guidelines and fee schedules; the Special Fund Division covering uninsured and insolvent claims; the Administrative Law Judge Division resolving disputes; and the Legal Division providing compliance and fraud investigation services. These divisions are supported by the ICA Community Portal—a Salesforce-based online platform enabling electronic claims filing, document submission, and hearing scheduling. The agency also provides a separate Payment Portal and MRO Portal for specific transactions.

Differentiator

Problem solved

Functional benefit

Brands

• ADOSH: Arizona Division of Occupational Safety and Health - a division of ICA responsible for workplace safety and health compliance, consultation, training, and research & statistics
• Labor Department
• Claims Division
• Medical Resource Office (MRO)
• Boiler Safety Section
• Elevator Safety Section

Products and services

• Arizona Division of Occupational Safety and Health (ADOSH) State OSHA program that conducts workplace safety inspections, investigates complaints, handles whistleblower cases, and provides consultation and training services to Arizona employers.
• Claims Division Processes workers' compensation claims, manages claim records, handles disputes, and provides resources for injured workers, employers, and insurance carriers.
• Labor Department Investigates wage violations, minimum wage complaints, earned paid sick time claims, youth labor violations, and equal pay disputes under Arizona labor laws.
• Boiler Safety Section
• Elevator Safety Section
• Medical Resource Office (MRO)
• Special Fund Division
• Administrative Law Judge (ALJ) Division
• Legal Division
• ICA Community Portal Online self-service portal built on Salesforce for claimants, attorneys, employers, carriers, and third-party administrators to manage claims, upload documents, and access hearing calendars.
• Streamlined Employer's Report of Injury Form Simplified electronic form for employers to report workplace injuries, replacing the previous Adobe E-Sign requirement.

Segments4 records

Ideal customer profiles4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Three partnerships are on record, tiered core.

• U.S. Bureau of Labor Statistics (BLS)coreStrategic or Co-development PartnerICA's Research & Statistics Division conducts the Survey of Occupational Injuries and Illnesses and collects data for Census of Fatal Occupational Injuries (CFOI) in partnership with BLS. Data is compiled and forwarded annually to BLS for national database inclusion to ensure cross-state comparability.
• Federal OSHAcoreStrategic or Co-development PartnerADOSH operates as Arizona's state OSHA program, established under federal OSHA guidelines. Arizona's VPP (Voluntary Protection Program) was reviewed and approved by federal OSHA in 1993 and follows federal VPP standards. ADOSH refers to OSHA standards for workplace compliance.
• State of ArizonacoreOthersICA is a state agency under the executive branch. The five-member Commission is appointed by the Governor and confirmed by the Senate. ICA works with state entities including the Governor's Office and follows state procurement and HR policies.

Scale indicators3 records

Recent moves7 records

Expansion highlights3 records

Direct peers

• Washington State Department of Labor & Industries (L&I): Washington's combined workers' compensation insurer, labor-standards enforcer, and workplace-safety regulator. Closest functional analog to ICA — operates a state-run workers' comp system alongside wage, safety, and apprenticeship enforcement under a single cabinet-level agency, mirroring ICA's multi-divisional structure.
• Oregon Workers' Compensation Division: Oregon state agency administering the workers' compensation claims process, employer compliance, and dispute resolution. Directly comparable to ICA's Claims Division, Special Fund, and ALJ functions.
• California Division of Workers' Compensation (DWC): California's state agency administering workers' compensation claims, medical provider networks, and dispute adjudication under the Department of Industrial Relations. Operates at much larger scale but mirrors ICA's regulatory and adjudicative functions.
• Cal/OSHA (California Division of Occupational Safety and Health): California's federally-approved state OSHA program. Direct functional analog to ICA's ADOSH division — workplace inspections, complaint investigations, citations, and consultation/training services.
• Texas Division of Workers' Compensation: Texas's state regulator administering the workers' compensation system including claim dispute resolution and network oversight. Comparable in regulatory scope to ICA's Claims Division and ALJ processes.
• Ohio Bureau of Workers' Compensation (BWC): Ohio's state-run workers' compensation insurer and administrator — operates as both claims administrator and regulator, similar to how ICA handles claims processing, special fund, and rate assessment. Operates at larger scale than ICA.
• New York Workers' Compensation Board: New York's statewide workers' compensation regulator handling claims adjudication, hearings, and employer compliance — direct parallel to ICA's Claims Division, ALJ Division, and Special Fund functions.
• State Compensation Fund of Arizona: Formerly a division of ICA before the 1969 restructuring, this state-chartered workers' compensation insurer remains closely intertwined with ICA's regulatory and claims-record functions in Arizona — the most natural local counterpart.

Others

• National Council on Compensation Insurance (NCCI): Industry organization that ratemakes, classifies, and provides data analytics for state workers' compensation systems including Arizona. Adjacent rather than competitive — supports the same ecosystem ICA regulates.

Broad incumbents

• Sedgwick Claims Management Services: Largest U.S. third-party administrator of workers' compensation and disability claims, operating in Arizona. Provides commercial alternative to public-sector claims administration that ICA regulates — illustrates the private-sector scale ICA's functions address.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/industrial-commission-of-arizona

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about industrial commission of arizona-lga 9