Billerica Police Department

What Billerica Police Department does

The Billerica Police Department is a municipal public-safety agency serving residents and visitors in Billerica, Massachusetts. It operates 24/7 patrol, criminal investigation, emergency medical services, communications and dispatch, K-9, traffic, juvenile, school-resource, and animal-control functions. It also runs behavioral-health assistance, substance-abuse coordination, school programs, and other community-facing services; its primary operating geography is Billerica, with regional collaboration involving Tewksbury, Chelmsford, Dracut, and Tyngsborough.

Technology supporting these services includes Enhanced 911, Computer-Aided Dispatch, ARMS records and incident mapping, LiveScan fingerprinting, Priority Dispatch Emergency Medical Dispatch Guidecards and software, and the Regroup notification platform. The body-worn-camera program, integrated with CAD, was implemented on August 11, 2025, and the department received its first Massachusetts Police Accreditation Commission Silver certification in February 2026. As a public agency, it is primarily funded through municipal property taxes, with ancillary receipts from firearms and animal licenses, body-worn-camera footage requests, and vendor-administered ambulance billing. Most services are free, and the department has no conventional sales-led customer or churn model; access is direct through 911, its station, schools, online forms, and community programs.

Name

Billerica Police Department

Legal name

Billerica Police Department

Website

https://billericapolice.org

Company type

Public

Operating status

Operating

Headcount range

51–100 employees

Short description

Billerica Police Department is a municipal public safety agency serving Billerica, Massachusetts, through 24/7 law enforcement, EMS, emergency communications, school resource, and community safety services supported by integrated dispatch, records, and notification systems.

Ownership category

akta.pro rank

Product category

Municipal Law Enforcement and Public Safety

NAICS

Police Protection (922120)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

Keywords

• Municipal law enforcement
• Emergency medical services
• Public safety services
• Police patrol services
• Community policing programs

Headquarters

HQ city

Billerica

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Property Tax Funding: Primary funding source through municipal taxes supporting all police, fire, and EMS operations
2. EMS Ambulance Billing: Ambulance service billing provided by private vendor New England Medical Billing
3. Firearms Licensing Fees: LTC (new applicant and renewals unless 70+): $100; LTC renewal over 70+ years of age: $0; FID (new applicant and renewals): $100; FID (15-17 Yrs old): $25; Retired Law Enforcement: $25
4. Animal Licensing: Dog licensing fees: $6 for neutered/spayed dogs, $10 for intact dogs, $10 late fee after March 10th

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

The Billerica Police Department is a municipal public safety agency providing 24/7 law enforcement, emergency medical services (paramedic ambulance coverage), and emergency communications dispatch to the Town of Billerica, Massachusetts. Its divisions include Patrol, Criminal Investigation, K-9, Traffic, School Resource Officers, Communications, Records, and Animal Control. It also offers community-facing services such as fingerprinting, firearms licensing, child car seat installation, behavioral health assistance, and the Personal Alert Program for residents with disabilities.

Product overview

Billerica Police Department is a full-service public safety organization providing law enforcement, emergency medical services, and community support to the Town of Billerica, Massachusetts. The department operates through multiple specialized divisions including Patrol, Criminal Investigation, K-9 Unit, Traffic Division, Communications/Dispatch, and School Resource Officers. Community-facing services include fingerprinting, firearms licensing, child car seat installation, behavioral health assistance, and the Personal Alert Program. The department utilizes integrated technology systems including ARMS for incident mapping, Regroup for emergency notifications, Priority Dispatch for medical dispatch, and body-worn cameras with CAD integration. The department is accredited by the Massachusetts Police Accreditation Commission and serves as a modern, multi-faceted public safety agency.

Differentiator

Problem solved

Functional benefit

Products and services

• Police Patrol Services 24/7 patrol division providing primary law enforcement services, initial response to 911 calls, and regular calls for police service. Operates a Ford Utility Interceptor fleet.
• Criminal Investigation Services Investigates major crimes including narcotics, sexual assault, computer crime, robberies, felony larceny, juvenile cases, surveillance, and corporate crimes. Handles firearms licensing and juvenile services.
• Emergency Medical Services (EMS) Advanced Life Support paramedic ambulance coverage 24/7 with 16 paramedics and EMS Director. Operates four ambulances with two staffed 24 hours daily.
• K-9 Unit Police K-9 unit providing drug detection, vehicle and building searches, tracking, criminal apprehension, evidence recovery, and community relations. Current K-9s include Cassius and Skye.
• Traffic Division Services Dedicated traffic management patrols, traffic enforcement, accident investigations, child seat installation, and community safety programs.
• School Resource Officer Program Four officers assigned to schools including Billerica Memorial High School, Shawsheen Valley Tech, and Valley Collaborative to provide school-based law enforcement and crisis response.
• Communications/Dispatch Services 24/7 public safety telecommunications dispatching 911 and emergency calls, maintaining radio communications with all police and EMS units, and operating computer equipment with law enforcement access.
• Firearms Licensing Licensing services for License to Carry (LTC) and Firearms Identification Permit (FID) for Billerica residents, ages 18+ for FID and 21+ for LTC. Fees: $100 LTC, $100 FID, $25 FID (ages 15-17), $25 Retired Law Enforcement.
• Fingerprinting Services Fingerprinting services for Billerica residents for employment purposes. Requires blank fingerprint card and valid state ID, US Passport, or US Military ID.
• Child Car Seat Installation Child passenger safety seat installations by appointment through Traffic Safety Unit. Four officers trained as Child Passenger Safety Technicians.
• Behavioral Health Assistance Multi-town collaboration providing teletherapy, phone follow-up, individual and group recovery services, case management, crisis care access, and general support.
• Personal Alert Program Free voluntary program providing first responders with critical information to assist individuals with disabilities, autism, dementia, or special needs.
• Incident Map Public-facing map showing all recorded incidents in Billerica, powered by ARMS (Automated Records Management System).
• Enhanced 911 System Enhanced 911 system displaying caller's address and telephone number at the dispatch center for rapid response.
• Body-Worn Camera Program Body-worn cameras integrated with Computer-Aided Dispatch (CAD) system. Program implemented August 11, 2025 to improve transparency, workflow, and officer safety. Funded by $174,675 state grant.
• Regroup Emergency Notification System Town-wide emergency notification system delivering urgent updates through phone calls, text messages, and emails with geographic targeting capability at up to 60,000 calls per hour. Replaced CodeRED following a nationwide cyberattack.
• Body-Worn Camera Footage Requests Public records request service for body-worn camera footage. No fee for requests requiring less than 2 hours of staff time; $25 per hour for time in excess of 2 hours.
• Animal Control Services Full-time and part-time animal control services including pet licensing, animal safety enforcement, and wildlife management for the Town of Billerica. Dog licensing fees: $6 neutered/spayed, $10 intact, $10 late fee after March 10.

Quantifiable outcome

• Police officers arrive first at medical emergencies 80% of the time nationally
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Regroup Emergency Notification SystemcoreTechnology or Integration · 1 July 2025New town-wide messaging system launched July 2025 to deliver urgent updates through phone calls, text messages, and emails. Replaced CodeRED following a nationwide cyberattack. Capable of delivering 60,000 calls per hour with geographic targeting.
• Behavioral Health Collaboration (Five-Town)coreStrategic or Co-development Partner · 1 January 2016Regional collaboration since 2016 with Tewksbury, Chelmsford, Dracut, and Tyngsborough providing co-responding mental health clinicians, teletherapy, crisis response, and substance use services regardless of insurance status.
• Make-A-Wish Massachusetts and Rhode IslandminorStrategic or Co-development PartnerDepartment participates in Heroes For Hope program and Wish Upon a Wave fundraising events. Officers plunge into water at Nahant Short Beach annually, raising over $7,800. Department helped facilitate wish for 5-year-old Billerica resident Parker Wolfe.
• IDEMIAminorOthersTechnology company providing ongoing support services for department's LiveScan fingerprinting systems through annual donations.
• Lahey Clinic HospitalcoreStrategic or Co-development PartnerAffiliation with Lahey Clinic Hospital in Burlington for Emergency Medical Dispatch resource and hospital coordination. EMD resource provided through Priority Dispatch.
• Massachusetts State PolicecoreStrategic or Co-development PartnerClose partnership with Massachusetts State Police and surrounding agencies for criminal investigations, accident reconstruction, and mutual aid. State Police Accident Reconstruction Unit responds to serious crashes.
• Merrimack Valley Police DepartmentscoreStrategic or Co-development PartnerJoint efforts with Carlisle, Chelmsford, Dracut, Tewksbury, Tyngsborough, and Westford Police Departments for regional operations including off-road vehicle enforcement and behavioral health collaboration.
• In Control Crash Prevention TrainingminorStrategic or Co-development PartnerNon-profit organization providing state-certified crash prevention training adapted from law enforcement training. Has trained over 30,000 students with 70% crash reduction for graduates.
• New England Medical BillingminorOthersPrivate vendor providing ambulance service billing for EMS Division.

Scale indicators10 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Chelmsford Police Department: Municipal police department serving the adjacent Town of Chelmsford, Massachusetts. Active regional partner in the five-town behavioral health collaboration and shared off-road vehicle enforcement efforts — directly comparable in size, services, and community profile.
• Tewksbury Police Department: Municipal police department for the adjacent Town of Tewksbury, MA. Regional partner in the five-town behavioral health collaboration and routine mutual-aid partner — closely matched in population, sworn strength, and operational scope.
• Dracut Police Department: Municipal police department for the Town of Dracut, MA. Regional partner in the five-town behavioral health collaboration and shared community policing initiatives — directly comparable as a neighboring Middlesex County agency of similar scale.
• Tyngsborough Police Department: Municipal police department for the Town of Tyngsborough, MA. Fifth member of the five-town behavioral health collaboration and a regular mutual-aid partner — comparable in operational scope and community-safety focus.
• Burlington Police Department: Municipal police department serving Burlington, MA — the same Lahey Clinic affiliation and adjacent geography make it a close operational peer for EMS/dispatch coordination and school resource programming.
• Westford Police Department: Municipal police department serving the adjacent Town of Westford, MA. Listed as a partner in joint Merrimack Valley regional operations — similar mid-sized municipal profile with comparable service offerings.
• Carlisle Police Department: Municipal police department serving the small Town of Carlisle, MA. Lists Carlisle among Merrimack Valley regional collaboration partners for off-road vehicle and behavioral health efforts — comparable small-town municipal police model.

Broad incumbents

• Lowell Police Department: Larger municipal police department serving the City of Lowell, MA — operates in the same Middlesex County region with broader resources and special units, serving as a regional back-up for major investigations and specialized support.
• Andover Police Department: Municipal police department serving the Town of Andover, MA. Comparable mid-sized Essex/Middlesex County municipal agency operating patrol, dispatch, EMS coordination, and community programs at a similar scale.
• Massachusetts State Police: State-level law enforcement agency that provides mutual aid, accident reconstruction, and major-crime support to Billerica. Serves as the strategic-tier partner referenced in the department's operational model and a logical comparison for inter-agency coordination patterns.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BillericaPD
• Facebookfacebook.com/police.billericaps
• LinkedInlinkedin.com/company/billerica-police-department

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Billerica Police Department