chrysalis software is now waterfield technologies
Waterfield Tech provides AI-powered contact center technology, CX modernization, and managed IT services to Fortune 500 enterprises across Financial Services, Healthcare, Government, Higher Education, and Retail globally.
- Company typePrivate
- Founded2000
- HeadquartersTulsa, United States
- Headcount—
- GTM typeB2B
- OfferingSoftware
What chrysalis software is now waterfield technologies does
Waterfield Tech is a Tulsa, Oklahoma-based provider of contact center technology and customer experience services, founded in 2000 as Chrysalis Software and rebranded under the Waterfield Enterprise corporate umbrella. The company sells primarily to Fortune 500 enterprises across Financial Services, Healthcare, Government, Higher Education, and Retail, delivering solutions in three areas: Applied AI (an AI product suite comprising faqGPT, routeGPT, taskGPT, and voiceGPT for FAQ handling, intent-based routing, task automation, and voice interactions), CX Modernization (consulting, professional services, cloud migration, contact center technology, and workforce optimization), and Innovative IT (Xcelerate support plans, managed services, digital workspaces, and network and security through a partnership with sister company DICE Communications).
Underlying technology combines AI-powered customer engagement tools (text and audio modalities leveraging natural language processing, generative AI, process automation, and speech processing) with CCaaS platform integration and cloud migration services. The Ascend product packages a customer-selected CCaaS platform together with a CX service layer in a single flat-rate subscription, replacing traditional fixed-scope cloud migration projects with recurring revenue. There is no public disclosure of proprietary foundation models, research output, or patents; the GPT-style naming across AI products suggests likely reliance on third-party large language model APIs.
Waterfield Tech generates revenue through three streams: project-based Professional Services for CX modernization and cloud migration, the Ascend subscription service for ongoing cloud contact center operations, and Managed Services for IT infrastructure and digital workspaces supporting customer experience. Go-to-market is direct enterprise field sales with a consultative "AI Outfitter" positioning. The company is a wholly-owned operating subsidiary of Waterfield Enterprises, a diversified parent group, with no external venture or private equity backing disclosed. Waterfield Tech claims thousands of deployments globally with Fortune 500 customers, though it discloses no revenue, headcount, or contract-level metrics.
chrysalis software is now waterfield technologies firmographics
Firmographics- Name
- chrysalis software is now waterfield technologies
- Legal name
- Waterfield Tech
- Website
- https://chrysalis.net
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Short description
- Waterfield Tech provides AI-powered contact center technology, CX modernization, and managed IT services to Fortune 500 enterprises across Financial Services, Healthcare, Government, Higher Education, and Retail globally.
- Ownership category
- akta.pro rank
chrysalis software is now waterfield technologies industry classification
Industry- Product category
- Contact Center Software
- NAICS
- Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Customer Experience (CX) & Digital Experience (BPAHAEAC), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
Keywords
Where chrysalis software is now waterfield technologies is headquartered
LocationHeadquarters
- HQ city
- Tulsa
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
chrysalis software is now waterfield technologies business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Professional Services: Consulting services, implementation, and professional services for CX modernization and cloud migration projects
- Subscription Services (Ascend): Flat-rate subscription service combining CCaaS platform with CX service layer for ongoing cloud contact center operations
- Managed Services: Ongoing managed services for IT infrastructure and digital workspaces supporting customer experience operations
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
chrysalis software is now waterfield technologies product offering
Product offeringCore offering
Waterfield Tech provides AI-powered contact center and customer experience (CX) technology solutions for enterprise clients. The company delivers a suite of applied AI products (faqGPT, routeGPT, taskGPT, voiceGPT), CX modernization and consulting services, cloud migration (Ascend), and managed/IT support services, positioning itself as a one-stop "AI Outfitter" for Fortune 500 customer engagement operations.
Product overview
Waterfield Tech offers a comprehensive customer experience (CX) technology portfolio organized into three main solution areas: Applied AI (featuring AI Strategy Workshop, faqGPT, routeGPT, taskGPT, and voiceGPT), CX Modernization (Consulting Services, Professional Services, Cloud Migration, Contact Center, Workforce Optimization), and Innovative IT (Xcelerate, Managed Services, Digital Workspaces, Network and Security). The company also offers Ascend, a cloud migration solution combining CCaaS platform choice with a CX service layer in a flat-rate subscription model. Waterfield Tech positions itself as an 'AI Outfitter' providing end-to-end AI solutions for customer experience, from strategy through implementation, combined with professional services, managed services, and cloud migration capabilities. The company serves Fortune 500 companies across Financial Services, Healthcare, Government, Higher Education, and Retail industries.
Differentiator
Problem solved
Functional benefit
Products and services
- faqGPT AI-powered FAQ handling product that delivers intelligent generative-AI responses to frequently asked customer questions for enterprise contact centers.
- routeGPT AI-powered intelligent routing product that directs customer inquiries to appropriate resources based on intent analysis for contact center operations.
- taskGPT AI-powered task automation product that streamlines customer service tasks and workflows within contact center environments.
- voiceGPT AI-powered voice interaction product that enables voice-enabled AI capabilities for speech-based customer service applications.
- AI Strategy Workshop Consulting service that helps organizations develop an AI strategy aligned with business objectives and customer experience goals.
- Consulting Services Professional consulting offering that helps enterprise clients improve customer experience and operational efficiencies.
- Professional Services Implementation and deployment services for customer experience and contact center solutions.
- Cloud Migration Cloud migration services that move enterprise contact center operations to CCaaS platforms.
- Ascend Flat-rate subscription combining a CCaaS platform of choice with a CX service layer for frictionless cloud migration and long-term value adoption.
- Xcelerate Flexible IT support plans that keep customer experience teams operational and productive.
- Managed Services Ongoing managed services providing IT infrastructure and digital workspace support for customer experience operations.
Companies that use chrysalis software is now waterfield technologies
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles1 record
chrysalis software is now waterfield technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature6 records
chrysalis software is now waterfield technologies partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Waterfield EnterprisecoreWaterfield Tech is a subsidiary of Waterfield Enterprise, a parent company providing strategic backing and shared corporate infrastructure. Waterfield Enterprise includes multiple technology and communications subsidiaries including DICE Communications, which Waterfield Tech partners with for digital workspace and network solutions.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
chrysalis software is now waterfield technologies competitors and assessment
Company assessmentDirect peers
- Genesys: Leading cloud CCaaS and customer experience orchestration platform with native AI, routing, and workforce engagement. Directly competes with Waterfield's Ascend and AI suite for the same Fortune 500 contact center modernization budgets.
- Five9: Cloud-native CCaaS platform serving enterprise and mid-market customers with AI-powered virtual agents and intelligent routing. Competes head-on with Waterfield's CCaaS migration and AI voice/routing offerings.
- NICE: Enterprise CCaaS, workforce engagement, and AI analytics vendor (NICE inContact, CXone). Targets the same Fortune 500 contact center transformation deals Waterfield pursues via Ascend.
- Talkdesk: Cloud CCaaS platform with AI agent, routing, and industry-specific vertical suites. Comparable as an AI-first cloud contact center competitor targeting enterprise CX modernization buyers.
- 8x8: Unified communications and cloud contact center provider combining UCaaS with CCaaS. Overlaps with Waterfield's UC/network partnership via DICE Communications and its CCaaS subscription business.
- Concentrix: Global CX BPO and technology provider with Concentrix CX and conversational AI offerings. Comparable in combining CCaaS-adjacent technology with outsourced contact center operations, including full call center outsourcing.
- TTEC: Customer experience technology and services company blending digital CX, AI, and managed contact center operations. Closely matches Waterfield's 'one trusted partner' blend of CX consulting, AI, and managed services.
Broad incumbents
- Cisco: Webex Contact Center / Webex CCaaS bundled with broader networking, collaboration, and security portfolio. Competes as a broad incumbent for enterprise customers standardizing on Cisco UC and contact center.
- Avaya: Long-standing contact center and UC vendor with hybrid and cloud offerings (Avaya Experience Platform). Competes in the same enterprise CCaaS migration pipeline as Waterfield's Ascend.
- Amazon Web Services: Amazon Connect cloud contact center and Contact Center Intelligence (CCI) AI services. Competes at the infrastructure/AI layer that underpins Waterfield's AI suite and Ascend CCaaS migration plays.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
chrysalis software is now waterfield technologies social profiles
Digital presencechrysalis software is now waterfield technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
chrysalis software is now waterfield technologies leadership team
Management profileNumber of profiles
Profiles1 record
chrysalis software is now waterfield technologies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
chrysalis software is now waterfield technologies M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about chrysalis software is now waterfield technologies
What does chrysalis software is now waterfield technologies do?
Waterfield Tech provides AI-powered contact center and customer experience (CX) technology solutions for enterprise clients. The company delivers a suite of applied AI products (faqGPT, routeGPT, taskGPT, voiceGPT), CX modernization and consulting services, cloud migration (Ascend), and managed/IT support services, positioning itself as a one-stop "AI Outfitter" for Fortune 500 customer engagement operations.
Is chrysalis software is now waterfield technologies a public or private company?
chrysalis software is now waterfield technologies is a private company. It is classified as corporate owned and is currently operating.
When was chrysalis software is now waterfield technologies founded?
chrysalis software is now waterfield technologies was founded in 2000.
Where is chrysalis software is now waterfield technologies based?
chrysalis software is now waterfield technologies is headquartered in Tulsa, United States, in the North America region.
How does chrysalis software is now waterfield technologies make money?
Three revenue lines are on record. Professional Services are the primary driver. The others are subscription Services (Ascend) and managed Services.
Who are chrysalis software is now waterfield technologies's main competitors?
Direct peers on record are Genesys, Five9, NICE, Talkdesk, 8x8, Concentrix and TTEC. Broad incumbents are Cisco, Avaya and Amazon Web Services.
Does chrysalis software is now waterfield technologies have an API?
No public API is recorded for chrysalis software is now waterfield technologies.
What industry is chrysalis software is now waterfield technologies in?
chrysalis software is now waterfield technologies's product category is Contact Center Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 56142 and its SIC code is 7385.