dolphin stairlifts south west

What dolphin stairlifts south west does

Dolphin Stairlifts South West Ltd. is an independent, family-run supplier, installer, and servicer of stairlifts and other mobility lifting products, operating in Devon and Cornwall since 1996 as part of the Dolphin Lifts Group of independent companies. The company is headquartered at 22 Marsh Road, Lords Meadow Industrial Estate, Crediton, Devon (EX17 1EU) and operates retail showrooms in Crediton and Exeter under a try-before-you-buy model.

The core product portfolio spans indoor stairlifts (straight and curved), outdoor stairlifts, platform lifts, step lifts, through-floor lifts, heavy-duty/bariatric stairlifts, reconditioned stairlifts, and pool hoists, drawn from a multi-brand distribution roster that includes Stannah (main county dealer), Access BDD (Gold Partner), Bruno, Platinum, Stiltz Homelifts, Terry Lifts, Wessex, Lehner, and Cibes. The technical workflow is built around a camera-based measurement survey using staircase reference markers to produce millimetre-accurate geometry for bespoke curved-rail manufacturing, conducted by trained engineer surveyors operating on a non-commission basis.

The business generates revenue through one-time stairlift sales (new and reconditioned, quote-based pricing including supply and fitting), a recurring rental stream starting at £40 per month with no minimum term and bundled call-outs, parts, and annual servicing, and ongoing maintenance and warranty contracts (2-year guarantee on new units, 1-year on reconditioned). Customers comprise private homeowners (primarily elderly or mobility-limited), local authorities and housing associations via Disabled Facilities Grants work (Dolphin is an approved supplier to Devon County Council, Exeter City Council, Plymouth City Council, Torridge, Torbay, South Hams, Westward, Guinness Trust, LiveWest, Cornerstone, and Pluss), and opportunistic commercial/public-venue accessibility projects such as the Exeter City Football Club installation. GTM is consultative and sales-led through free no-obligation surveys, written quotations, showrooms, and direct local-authority frameworks; certifications include BHTA, SafeContractor, Trustmark, Stannah Certificate of Excellence, and Trusted Assessors status.

Name

dolphin stairlifts south west

Legal name

Dolphin Stair Lifts South West Ltd.

Website

https://dolphindevon.co.uk

Company type

Private

Founded year

1996

Operating status

Operating

Short description

Dolphin Stairlifts South West is an independent, family-run Devon-based supplier, installer, and servicer of stairlifts and mobility lifting equipment serving individual homeowners, local authorities, housing associations, and commercial venues across Devon and Cornwall since 1996.

Ownership category

akta.pro rank

Headquarters

HQ city

Crediton

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Stairlift Sales: Sale of new and reconditioned stairlifts including straight and curved models, outdoor stairlifts, platform lifts, step lifts, and through floor lifts. Revenue generated from product supply and professional installation.
2. Stairlift Rental: Rental option for stairlifts with prices starting at £40 per month including installation, first month's rental, call-outs, parts and annual servicing. No minimum term with removal available at any time.
3. Servicing and Aftercare: Ongoing maintenance and service contracts for stairlifts. New privately purchased stairlifts come with 2-year guarantee including 2 free services. Reconditioned stairlifts come with 1-year guarantee including 1 free service.
4. Stairlift Buy Back: Buy back options for stairlifts no longer needed, with curved rail stairlifts having minimal buy back value due to custom manufacturing.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Dolphin Stairlifts South West supplies, installs, and services a range of stairlifts, platform lifts, step lifts, through-floor lifts, and pool hoists for residential and commercial customers. Founded in 1996 and headquartered in Crediton, Devon, the company also offers rental, reconditioned units, buy-back, and ongoing maintenance contracts. It operates primarily across Devon and Cornwall as part of the independent Dolphin Lifts Group.

Product overview

Dolphin Stairlifts South West is an independent supplier and installer of mobility solutions operating in Devon since 1996. The company offers a comprehensive portfolio of lifting products organized around indoor stairlifts (straight and curved models from Stannah, Access, and Bruno brands), outdoor stairlifts, platform lifts, step lifts, through-floor lifts, and heavy-duty stairlifts. They also provide rental options starting at £40/month, reconditioned pre-owned units, and pool hoists. The product lineup includes specific branded models such as Stannah Siena and Starla (straight and curved), Access HomeGlide, Flow X and Flow 2A (curved), Bruno Elite, Platinum Ultimate, and specialty lifts like the Lehner Delta incline platform lift and Terry's TSL 1000 step lift. Installation, servicing, and buyback/removal services are offered alongside the product portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Indoor Straight Stairlifts Straight-track stairlifts fitted to standard domestic staircases for homeowners and tenants with limited mobility.
• Indoor Curved Stairlifts Custom-curved rail stairlifts tailored to staircases with bends, landings, or spirals, fitted in homes across Devon and Cornwall.
• Outdoor Stairlifts Weatherproof stairlifts for external steps, garden access, and porches, supplied and installed for residential customers.
• Platform Lifts Vertical platform lifts (including Cibes A5000) installed where wheelchair access is required in homes, schools, churches, and public venues.
• Step Lifts Short-rise step lifts for low level changes (e.g. a few steps) where a full lift is not feasible.
• Through-Floor Lifts Residential through-floor lifts providing wheelchair-level access between floors when a stairlift is unsuitable.
• Heavy Duty Stairlifts Reinforced stairlifts engineered for users up to 25 stone, including the Bruno Elite heavy duty model.
• Reconditioned Stairlifts Refurbished pre-owned stairlifts sold at lower price points as a budget alternative to new installations.
• Pool Hoists Powered pool hoists supplied to hotels, leisure centres, holiday parks, and private homes to assist users into swimming pools.
• Stairlift Rental Service Monthly rental of new and reconditioned stairlifts from £40 per month with free installation, servicing, and removal included.
• Stairlift Servicing and Aftercare Annual or bi-annual servicing, repairs, and warranty support for stairlifts and lifting equipment, available to existing customers and to units installed by other suppliers.
• Stairlift Buy-Back Service Removal and purchase of used stairlifts from customers no longer needing them, typically refurbished for resale or rental.

Quantifiable outcome

• Installation of straight stairlift within 7 working days
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

15 partnerships are on record, tiered core and minor.

• StannahcoreChannel Partner/ Reseller/ DistributorMain county dealer for Stannah stairlifts. As the primary authorised dealer for Stannah in Devon, Dolphin South West installs and services Stannah's full range including the Siena, Starla, Sadler models for straight and curved staircases, and outdoor curved stairlifts.
• Access BDDcoreChannel Partner/ Reseller/ DistributorGold Partner status with Access BDD, an approved dealer for their full product range including Flow X and Flow2 curved stairlifts, and HomeGlide straight stairlifts. Dolphin South West is recognised as a quality installation and servicing provider.
• BrunocoreChannel Partner/ Reseller/ DistributorApproved agent for Bruno stairlifts, including the Elite model for straight and curved staircases with 30 stone weight capacity. Bruno is a US market leader in high-quality stairlifts.
• Platinum StairliftsminorChannel Partner/ Reseller/ DistributorApproved agent for Platinum stairlifts, offering the Platinum Ultimate model with unique first step start configuration.
• Stiltz HomeliftsminorChannel Partner/ Reseller/ DistributorApproved agent for Stiltz Homelifts, offering through-floor lift solutions as an alternative to traditional stairlifts.
• Terry LiftsminorChannel Partner/ Reseller/ DistributorApproved agent for Terry Lifts, including the TSL 1000 portable step lift used in commercial accessibility applications.
• Wessex LiftsminorChannel Partner/ Reseller/ DistributorApproved agent for Wessex Lifts, providing platform lifts and other accessibility equipment.
• LehnerminorChannel Partner/ Reseller/ DistributorApproved agent for Lehner lifts, including the Delta incline platform lift, installed for both residential and commercial applications.
• CibesminorChannel Partner/ Reseller/ DistributorApproved agent for Cibes platform lifts, offering vertical platform lift solutions.
• Devon County CouncilcoreChannel Partner/ Reseller/ DistributorApproved supplier for Devon County Council, providing stairlift and lifting solutions for council-funded accessibility adaptations.
• Exeter City CouncilminorChannel Partner/ Reseller/ DistributorApproved supplier for Exeter City Council accessibility solutions.
• Westward Housing AssociationminorChannel Partner/ Reseller/ DistributorApproved supplier for Westward Housing Association for mobility equipment in housing properties.
• Guinness TrustminorChannel Partner/ Reseller/ DistributorApproved supplier for Guinness Trust housing association.
• LiveWestminorChannel Partner/ Reseller/ DistributorApproved supplier for LiveWest housing association.
• Exeter City Football ClubminorStrategic or Co-development PartnerAccessibility partner for Exeter City Football Club, installing a Terry's TSL 1000 portable platform lift at the away end of the stadium to improve accessibility for disabled fans and align with new regulations.

Scale indicators4 records

Recent moves2 records

Expansion highlights4 records

Direct peers

• Acorn Stairlifts: UK's largest direct-to-consumer stairlift manufacturer and retailer, selling and installing straight and curved stairlifts to the same elderly and mobility-limited customer base as Dolphin. Competes head-to-head on price and lead generation in the Devon residential market.
• Companion Stairlifts: UK stairlift retailer and installer serving elderly and mobility-impaired homeowners with straight and curved stairlifts. Comparable customer base, comparable sales-led model, and active in regional UK markets including the South West.
• Brooks Stairlifts: UK stairlift supplier and installer offering new and reconditioned stairlifts to residential customers, comparable to Dolphin's product mix and rental/reconditioned offerings.
• Stiltz Homelifts: UK manufacturer of through-floor homelifts sold both direct and through approved dealers, including Dolphin. Competes on the through-floor-lift subset of Dolphin's product range for customers seeking an alternative to traditional stairlifts.
• Terry Lifts: UK-based lift manufacturer of through-floor lifts, platform lifts, and step lifts including the TSL 1000 portable lift that Dolphin installed at Exeter City FC. Sells through dealer networks and directly, overlapping with Dolphin's commercial and residential accessibility offering.
• Platinum Stairlifts: UK manufacturer of straight and curved stairlifts sold via approved dealer networks (Dolphin is one). Comparable product range and dealer-based GTM, with potential for direct sales in overlapping geographies.
• Wessex Lifts: UK-based supplier and installer of platform lifts, stairlifts, and accessibility equipment serving residential and commercial customers. Both a partner (Dolphin is an approved agent) and a regional competitor in adjacent South West geographies.

Broad incumbents

• Stannah Stairlifts: Leading UK stairlift manufacturer that is also a key partner of Dolphin (Dolphin is Stannah's main county dealer in Devon). Stannah sells direct nationwide with its own surveyor network, so it is simultaneously a supplier and a competitive incumbent in the same end market.
• Handicare (Savaria): Global accessibility and stairlift manufacturer (now part of Savaria) with significant UK presence, selling directly and through dealers. Overlaps with Dolphin's product categories and target customer, though broader global footprint and scale.

Others

• NRS Healthcare: UK mobility and daily-living aids retailer and DFG-equipment supplier operating nationally. Not a direct stairlift competitor but operates in the same Disabled Facilities Grant supply chain and competes for council and end-customer mobility spend.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dolphin-stairlifts-south-west-ltd

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about dolphin stairlifts south west