chantry place
Chantry Place is a Norwich city centre shopping centre operated by The Chapelfield Partnership since 2005, housing over 90 retail and F&B tenants alongside a 1,000-space ANPR car park, EV charging, and accessibility amenities, serving local shoppers, students, and regional visitors.
- Company typePrivate
- Founded2005
- HeadquartersNorwich, United Kingdom
- Headcount—
- GTM typeB2C
- OfferingServices
What chantry place does
Chantry Place is a regional shopping centre located on St Stephens Street in central Norwich, United Kingdom, operated by The Chapelfield Partnership. The asset opened in 2005 and is purpose-built with natural ventilation systems to limit energy-intensive air handling. It accommodates over 90 retail and food-and-beverage tenants across multiple levels (Lower Ground, Upper Ground, Chantry Square, Dining Terrace), supported by a 1,000-space car park equipped with ANPR (Automatic Number Plate Recognition) technology, eight EV charging points via Zest, valet services through CarWash Company, and accessibility amenities including a Changing Places facility and Shopmobility run by Equal Lives.
The centre generates revenue through three principal streams: (1) commercial rent from retail and F&B tenants, with permanent unit leasing managed by Im Real Estate and promotional/pop-up space handled by SpaceandPeople; (2) car park fees on a tiered tariff structure ranging from £1.85 for under one hour to a £25 daily cap, with a £3.60 flat rate after 3pm and early-hours rate of £12; and (3) ancillary parking-related services including EV charging at 50p/kWh, car valeting, and online pre-booking via a Skidata-powered platform. Customer-facing channels include the chantryplace.co.uk website, an email newsletter (Chantry Cheer), Instagram (@chantryplace), and segment-specific programmes such as UNiDAYS/Student Beans student discounts, Blue Light Card discounts, and Norwich Theatre Royal pre-theatre dining partnerships.
Operationally, Chantry Place has invested in sustainability infrastructure across multiple cycles — a £190,000 772-panel rooftop solar farm in 2016, a further £285,000 for 518 additional panels in 2023 (total 1,290 panels producing ~407,000 kWh annually, or 41% of energy demand), and a 2025 rainwater recovery system saving up to 600 litres of mains water per day. The centre holds BREEAM In-Use certification, Park Mark Plus, Disabled Parking Accreditation, and the Park Access Award of Excellence, and has set a target of zero Scope 1 and 2 greenhouse gas emissions by 2030. It serves local Norwich residents, regional visitors, students from the University of East Anglia, NHS/emergency services workers, theatre patrons, and sustainability-conscious shoppers.
chantry place firmographics
Firmographics- Name
- chantry place
- Legal name
- The Chapelfield Partnership
- Website
- https://chantryplace.co.uk
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Short description
- Chantry Place is a Norwich city centre shopping centre operated by The Chapelfield Partnership since 2005, housing over 90 retail and F&B tenants alongside a 1,000-space ANPR car park, EV charging, and accessibility amenities, serving local shoppers, students, and regional visitors.
- Ownership category
- akta.pro rank
chantry place industry classification
Industry- Product category
- Shopping Centre Operations
- NAICS
- Promoters of Performing Arts, Sports, and Similar Events with Facilities (71131), Parking Lots and Garages (812930)
- akta.pro primary industry
- Place-Based / Retail & Venue Media (Malls, Gyms, Cinema, Office Buildings) (BPAFALAE)
Keywords
Where chantry place is headquartered
LocationHeadquarters
- HQ city
- Norwich
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
chantry place business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Infrastructure, Personnel, Marketing or Sales, Technology or R&D
Revenue model
- Retail Tenant Leasing: Chantry Place generates revenue by leasing retail space to over 90 stores and restaurants. Commercial retail space enquiries are managed by Im Real Estate for permanent units and SpaceandPeople for promotional/pop-up space.
- Car Park Fees: The centre operates a 1,000-space car park with ANPR technology, charging tariffs from £1.85/hour up to £25/day, plus flat rates for evening parking at £3.60.
- Parking Services: Additional revenue from electric vehicle charging (50p/kWh via Zest partnership), car valet services (operated by CarWash Company), and pre-booking fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Short-stay parking from 1 hour to 4 hours |
| Transaction based/ take rate | Pay-as-you-go | Extended stay parking 4+ hours |
| Transaction based/ take rate | Pay-as-you-go | Late afternoon/evening flat rate |
| Transaction based/ take rate | Pay-as-you-go | Early hours parking |
| Usage-based | Pay-as-you-go | Electric vehicle charging |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
chantry place product offering
Product offeringCore offering
Chantry Place is a Norwich city-centre shopping centre opened in 2005, comprising over 90 retail stores and restaurants across multiple levels (Lower Ground, Upper Ground, Chantry Square, and Dining Terrace), supported by a 1,000-space car park with ANPR-based paid parking, EV charging, accessibility services, and a centre-wide loyalty programme. The centre is operated by The Chapelfield Partnership and generates revenue primarily by leasing retail units to tenant brands and charging parking tariffs to visitors.
Product overview
Chantry Place is a physical shopping centre (not a technology platform) offering a unified retail experience comprising a physical shopping destination with 90+ stores and restaurants, supplemented by operational services including parking management, customer WiFi, mobility assistance, and sustainability infrastructure. The centre opened in 2005 and is operated by The Chapelfield Partnership. Core offerings include retail shopping, dining, parking services, and loyalty programmes, supported by digital services for online parking payment and centre communications.
Differentiator
Problem solved
Functional benefit
Brands
- Chantry Cheer: Customer loyalty and rewards programme offering discounts and special offers from participating retailers.
Products and services
- Chantry Place Shopping Centre
- Chantry Place Parking
- Chantry Cheer Loyalty Programme
- Shopmobility Service
- Retail Unit Leasing
- Electric Vehicle Charging
- Car Valet Service
Quantifiable outcome
- 41% of annual energy demand met by solar generation
- +3 more outcomes
Companies that use chantry place
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles4 records
chantry place technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature2 records
chantry place partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- ZestcorePartnership with Zest for electric vehicle charging infrastructure. Eight EV charging points available on car park level -2. Customers connect via phone to Chantry Place Free WiFi, scan QR code, and use Zest app to start charging at 50p per kWh.
- SpaceandPeoplecoreSpaceandPeople PLC manages promotional and pop-up retail space within Chantry Place. Contact: [email protected] or 033 33 401 500.
- Im Real EstatecoreIm Real Estate manages all retail unit enquiries in Chantry Place. Contact: Hayley Gisborne (Retail), Charles Jacks (Retail), Freddie Cox (F&B/Leisure).
- CarWash CompanyminorCarWash Company operates from the car park offering exterior and interior cleaning packages from standard Gold valet to full Delux showroom valet with ceramic wax.
- East Anglian Air Ambulance (EAAA)minorPartnership with EAAA to offer free CPR and defibrillator sessions to customers on the Dining Terrace. Drop-in sessions hosted by EAAA Community Team.
- Norfolk Constabulary (Project Servator)minorWorking with Norfolk Constabulary who regularly patrol the Centre as part of Project Servator to tackle crime and anti-social behaviour.
- Norwich Business Improvement DistrictminorPartnership with Norwich Business Improvement District to help tackle and reduce crime and anti-social behaviour across the city.
- Alive UKminorAlive UK provides emergency support for people in crisis in Norfolk. Collection boxes at Chantry Place. Christmas appeal collected 2,653 gifts helping 962 families.
- Equal Lives (Shopmobility)coreEqual Lives runs Shopmobility at Chantry Place offering free hire of mobility scooters, wheelchairs or power chairs. Located in car park level -1. Call 01603 365100.
Scale indicators8 records
Recent moves5 records
Expansion highlights4 records
chantry place competitors and assessment
Company assessmentDirect peers
- Bluewater: Large UK out-of-town shopping centre in Kent (Global Mutual). Similar multi-tenant retail mix, dining terrace, EV charging investment, and large parking footprint — direct peer for asset-class benchmarking.
- Meadowhall: Major UK regional shopping centre in Sheffield. Comparable multi-tenant retail mix, anchor department stores, large dining terrace, and significant parking infrastructure — direct asset-class peer for a regional UK shopping centre.
- Metrocentre: One of Europe's largest shopping centres in Gateshead/Newcastle (since 2020 under new ownership). Comparable retail tenant mix, extensive parking, leisure and dining offer, and ESG retrofits — close peer for scale benchmarking.
- Cabot Circus: Mid-sized UK city centre shopping centre in Bristol (Hammerson). Comparable retail and F&B tenant mix, parking offer, and recent sustainability retrofits — direct peer for asset-class benchmarking.
- Bullring Birmingham: Major UK city centre shopping destination in Birmingham (Hammerson). Comparable premium anchor tenants (Apple), F&B mix, parking, and city centre positioning — direct peer for benchmarking.
- Oracle Reading: Mid-sized UK shopping centre in Reading city centre (Hammerson). Comparable scale, anchor retail tenants, dining offer, and parking infrastructure to Chantry Place.
- Trafford Centre: Large UK shopping centre in Manchester. Similar retail and F&B tenant mix, extensive parking offer, and entertainment-led positioning — direct peer for asset-class comparison.
- Liverpool ONE: Major UK city centre mixed-use retail and leisure destination. Similar tenant mix (fashion, F&B), significant parking offer, and event-led marketing approach — though materially larger in scale than Chantry Place.
- intu Victoria Centre: Mid-sized UK city centre shopping centre in Nottingham (formerly intu, now under new ownership). Comparable scale, city centre positioning, anchor tenants, and parking infrastructure to Chantry Place.
Broad incumbents
- Westfield London: UK's largest shopping centre (Unibail-Rodamco-Westfield). Comparable in premium anchor tenants, EV charging, and sustainability credentials, though substantially larger scale and broader brand mix than Norwich.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
chantry place social profiles
Digital presencechantry place compliance and trust
Trust signalCompliance3 records
chantry place financial estimates
Financial estimateRevenue estimate
Valuation estimate
chantry place leadership team
Management profileNumber of profiles
chantry place funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
chantry place M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about chantry place
What does chantry place do?
Chantry Place is a Norwich city-centre shopping centre opened in 2005, comprising over 90 retail stores and restaurants across multiple levels (Lower Ground, Upper Ground, Chantry Square, and Dining Terrace), supported by a 1,000-space car park with ANPR-based paid parking, EV charging, accessibility services, and a centre-wide loyalty programme. The centre is operated by The Chapelfield Partnership and generates revenue primarily by leasing retail units to tenant brands and charging parking tariffs to visitors.
Is chantry place a public or private company?
chantry place is a private company. It is classified as unknown and is currently operating.
When was chantry place founded?
chantry place was founded in 2005.
Where is chantry place based?
chantry place is headquartered in Norwich, United Kingdom, in the Europe region.
How does chantry place make money?
Three revenue lines are on record. Retail Tenant Leasing is the primary driver. The others are car Park Fees and parking Services.
Who are chantry place's main competitors?
Direct peers on record are Bluewater, Meadowhall, Metrocentre, Cabot Circus, Bullring Birmingham, Oracle Reading, Trafford Centre, Liverpool ONE and intu Victoria Centre. Westfield London is listed as a broad incumbent.
Does chantry place have an API?
No public API is recorded for chantry place.
What industry is chantry place in?
chantry place's product category is Shopping Centre Operations. Its primary akta.pro industry code is BPAFALAE, Place-Based / Retail & Venue Media (Malls, Gyms, Cinema, Office Buildings). Its NAICS code is 71131.