City Care Services

What City Care Services does

City Care Services Ltd. is a privately-held, family-run domiciliary care agency headquartered in Cambridge, United Kingdom, operating since 1997 under company registration 3971063. The company delivers personal care, live-in care, respite care, overnight care, domestic help, and sitting/companionship services to elderly and vulnerable clients who wish to remain in their own homes rather than enter residential care. Its primary geography is Cambridge and surrounding Cambridgeshire villages (Cherry Hinton, Histon, Cottenham, Trumpington, and others), with a recently opened Chelmsford branch serving Brentwood, Harlow, and surrounding Essex communities. All services are delivered by directly-employed, DBS-checked local carers (over 50 staff) supported by an office and coordination team, with services available seven days a week from 6:30am to 10:30pm.

The company's core products are hourly Home Care (visiting personal care, medication prompting, meal preparation, errands, companionship) and Live-in Care (a dedicated 24/7 in-home carer as an alternative to nursing homes), supported by add-on modules including Respite Care, Overnight Care, Domestic Help, and a Sitting Service. There is no proprietary technology platform; service delivery, scheduling, and care planning are described as human-managed, with bespoke person-centered care plans and personality-matched carer pairing positioned as the primary differentiators. The company is fully registered with the Care Quality Commission (CQC), achieved 100% satisfaction in the July 2023 CQC independent review, and reports a 100% client recommendation rate in its 2016 questionnaire.

Revenue is generated on a private-pay, recurring-engagement basis, with funding also available via Direct Payments from local authorities for clients with substantial or critical needs. Go-to-market is community-led: the company grows primarily through word-of-mouth referrals from existing clients, their families, GPs, and hospital discharge channels, supplemented by a website (citycareservices.co.uk), phone-based enquiries, and a limited Facebook presence. No external investment, M&A activity, partnerships, or paid marketing channels are disclosed, consistent with the description of the business as a wholly private, family-run operation.

Name

City Care Services

Legal name

City Care Services Ltd.

Website

https://citycareservices.co.uk

Company type

Private

Founded year

1997

Operating status

Operating

Short description

City Care Services is a privately-held Cambridge-based home care agency providing personal care, live-in care, respite, overnight, and domestic help to elderly and vulnerable clients across Cambridgeshire and Essex. The family-run firm employs over 50 DBS-checked carers and has operated continuously since 1997.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Private Duty Personal Care Agencies (Non-Medical Home Care Providers) (HLADAGAL)

akta.pro secondary industries

In-Home Respite Care (Hourly/Short-Shift) (HSABAGAA), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Dementia Personal Care (ADLs) Support (HSABAEAB)

Keywords

• Home care services
• Live-in care
• Domiciliary care
• Respite care
• Personal care support

Headquarters

HQ city

Cambridge

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Home Care Services: City Care Services generates revenue through private pay home care services provided to clients in their own homes. The company accepts direct payments from local authorities as an alternative funding mechanism for clients assessed as having substantial or critical support needs.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

City Care Services is a Cambridge-based home care agency that delivers personal care, household help, medication support, meal preparation, errands, companionship, sitting, overnight care, respite care, and round-the-clock live-in care to elderly and vulnerable clients in their own homes across Cambridgeshire and Essex. Services are provided by employed, DBS-checked local carers under bespoke care plans, with availability 7 days a week from 6.30am to 10.30pm, and serve as an alternative to nursing or care home placement.

Product overview

City Care Services is a local family-run home care company offering a portfolio of interconnected care services. The core offerings include Home Care Cambridge (flexible hourly visits) and Live-in Care Cambridge (24/7 dedicated carer), which are supported by add-on modules including Respite Care, Domestic Help, Sitting Service/Companionship, and Overnight Care. The company has recently expanded its footprint with a Chelmsford branch serving Brentwood and Harlow. All services are delivered by employed, DBS-checked carers through a managed care model with bespoke care plans.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Care Cambridge Flexible hourly visiting home care service providing assistance with personal care (getting up, dressing, bathing, continence), medication support, meal preparation, household tasks, errands, and companionship for elderly and vulnerable clients in their own homes across Cambridge and surrounding Cambridgeshire villages. Available 7 days a week from 6.30am to 10.30pm.
• Live-in Care Cambridge A dedicated live-in carer providing round-the-clock care in the client's own home seven days a week, offering an alternative to nursing or care homes. The service matches carers to client personalities and delivers bespoke, regularly updated person-centered care plans with continuity of carer relationships.
• Home Care Chelmsford Expanded home care service covering Chelmsford, Brentwood, and Harlow areas, providing visiting home care, live-in care, and personalised support with daily activities, companionship, and household tasks for clients in Essex communities.
• Respite Care Temporary care service allowing family carers to take a break while trained professionals provide ongoing support to clients in their own homes. Includes sitting service and overnight care options.
• Domestic Help Household assistance including weekly or fortnightly cleaning, laundry, washing, ironing, and general housekeeping tasks to help clients maintain a safe and comfortable living environment in their own homes.
• Sitting Service and Companionship Non-medical social support providing conversation, reading, companionship, and supervised social outings to reduce isolation and promote wellbeing for elderly and vulnerable clients.
• Overnight Care Night-time care service providing support during evening and overnight hours for clients who require assistance or supervision during sleep hours, supporting family caregivers and clients with complex needs.

Quantifiable outcome

• 100% client recommendation rate
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators5 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Home Instead Senior Care UK: Largest UK home care franchise network providing personal care, companionship, and live-in services to elderly clients nationwide. Comparable as a direct competitor in the same product category, but operates at significantly greater scale via franchise model across hundreds of territories.
• Prestige Nursing & Care: Nationally operating UK home care provider offering visiting care, live-in care, and complex clinical care via regional branches. Comparable as a multi-branch competitor with broader clinical capability and greater scale than City Care's local model.

Direct peers

• Bluebird Care: UK-wide home care franchise providing personal care, live-in care, respite, and companionship services to elderly and vulnerable adults in their own homes. Directly comparable in service mix, target customer, and local-agency delivery model, with overlapping coverage in Cambridgeshire and Essex.
• Right at Home UK: UK franchise network providing personal care, dementia care, and live-in care to elderly clients in their own homes. Directly comparable in service offering and target customer, operating through a similar local-office franchise model across multiple regions.
• Helping Hands Home Care: Established UK home care provider (founded 1989) offering visiting care, live-in care, and complex care across England and Wales. Comparable in service portfolio and elderly-in-home positioning, with a stronger live-in care national footprint and CQC-regulated operating model.
• Apex Prime Care: UK domiciliary care provider with multiple branches across the South East and East of England offering personal care, live-in care, and supported living. Comparable as a mid-sized regional home care operator with overlapping geography in the East of England.
• Caremark: UK home care franchise providing personal care, respite, dementia care, and live-in services via local offices. Comparable in franchised local-agency structure and full elderly home care portfolio, with overlapping coverage in the East of England.
• Christies Care: Suffolk-based UK home care provider specializing in managed live-in care for elderly and disabled clients nationwide. Comparable as a managed (not introduction-based) live-in care operator, though with national rather than regional reach.

Emerging players

• Elder: UK live-in care marketplace/platform matching families with self-employed carers. Comparable in live-in care focus area but distinct in operating an introductory/digital model rather than the employed-carer managed model used by City Care.

Regional players

• SweetTree Home Care Services: London-based home care specialist offering visiting, live-in, and dementia care. Comparable as a CQC-regulated, well-established local home care agency of similar size and ethos, though geographically focused on Greater London rather than the East of England.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/city-care-services-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City Care Services