childline thailand foundation

What childline thailand foundation does

Childline Thailand Foundation (also known as Sai Dek 1387 / มูลนิธิสายเด็ก 1387) is a Bangkok-based nonprofit foundation registered with the Thai Ministry of the Interior (KT 1773/2551) and recognized as Public Benefit Organization #813. The organization operates a dual-service model: the Saidek 1387 Contact Centre, a free 24/7 helpline (dial 1387) that handles calls and online messages from any child in Thailand under 18 seeking counseling, crisis support, or referral to emergency services; and The Hub Saidek, a drop-in center in Bangkok's Hua Lamphong district that provides meals, shelter, hygiene facilities, medical checks, education, and case management for homeless and street-connected youth. The foundation also runs advocacy campaigns such as the Speak Up campaign against child sexual abuse and the International Day for Street Children (IDSC), and aligns its child-safety protocols with Save the Children (UK) and UNICEF guidelines.

The foundation is funded entirely through donations and receives no government support. Donation channels include credit card, PayPal, Thai bank transfer, Thai QR codes, cryptocurrency (Bitcoin via BitKub), and the GlobalGiving platform for US and UK donors, with tax-deductible receipts issued. Beneficiaries are segmented into children under 18 across Thailand (primary helpline users) and street-connected/homeless youth in Bangkok (primary Hub users); a secondary donor and volunteer segment funds operations. Notable scale signals include approximately 600 helpline contacts per month pre-COVID, a record 2,235 contacts in April 2020, 10,529 Hub assistances in 2020, and 41,493 children seeking mental health support via the helpline in 2020.

Operational reach is Thailand-domestic for services, with international visibility through GlobalGiving, a German Embassy partnership (including a 2024 visit by Germany's First Lady), the German community via Volkswagen-funded support, and participation in global Childline and CRC Asia coalitions. Leadership consists of Director Ilya Smirnoff; governance includes a Board Committee. The foundation maintains active social channels (Facebook, TikTok, Instagram, LINE, YouTube, LinkedIn, Twitter) for outreach and donor engagement, and runs annual fundraising events such as the Hands of Hope gala.

Name

childline thailand foundation

Legal name

Childline Thailand Foundation

Website

https://childlinethailand.org

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Childline Thailand Foundation operates a free 24/7 child helpline (1387) and The Hub drop-in center in Bangkok, providing crisis counseling, shelter, and case management to children under 18 and homeless youth across Thailand. The nonprofit is funded entirely by donations from corporate, individual, and international donors.

Ownership category

akta.pro rank

Product category

Child Welfare and Protection Services

NAICS

Child and Youth Services (62411), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Safeguarding, Child Protection & Reporting Services (EDAJAIAD)

akta.pro secondary industry

Wraparound Student Support & Case Management Services (At-Risk K–12) (EDAJAEAJ)

Keywords

• Child helpline services
• Child protection support
• Crisis counselling
• Homeless youth shelter
• Child welfare advocacy

Headquarters

HQ city

Bangkok

HQ country

Thailand

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Donations and Fundraising: Childline Thailand Foundation depends entirely on donations to maintain key support services including the Call Center and The Hub. Multiple donation channels are supported including credit card, PayPal, Thai bank transfer, Thai QR codes, and cryptocurrency. Tax receipts are issued for all donations.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels11 records

Core offering

Childline Thailand Foundation operates the Saidek 1387 Contact Centre, a free 24/7 child helpline providing crisis counselling via phone, email, and social messaging channels, and manages The Hub Saidek, a drop-in centre in Bangkok delivering shelter, meals, hygiene, medical checks, vaccinations, education, counselling, and case management to homeless and street-connected children under 18 in Thailand.

Product overview

Childline Thailand Foundation operates a dual-service model comprising the Saidek 1387 Contact Centre (24/7 helpline) and The Hub Saidek (drop-in center in Bangkok). The helpline handles calls, messages, and online counselling 24/7 for children under 18, while The Hub provides essential services including meals, shelter, education, medical support, and counselling for homeless and street-connected youth. The organization also runs advocacy campaigns including the Speak Up campaign against sexual abuse and the International Day for Street Children. Services are funded through donations via multiple channels including credit card, PayPal, Thai bank transfers, QR codes, cryptocurrency, and GlobalGiving.

Differentiator

Problem solved

Functional benefit

Products and services

• Saidek 1387 Contact Centre (Helpline) 24/7 toll-free child helpline (dial 1387) providing free, confidential counselling, advice, and direct connection to emergency and support services for any child in Thailand under 18, reachable by phone, email, and social messaging.
• The Hub Saidek (Drop-in Centre) Drop-in centre in Bangkok's Hua Lamphong district providing shelter, meals, hygiene facilities, medical checks, vaccinations, education, counselling, and case management for homeless and street-connected children and youth under 18.

Quantifiable outcome

• 10,529 assistance instances provided by The Hub in 2020
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Save the Children (UK)coreStrategic or Co-development PartnerChildline Thailand Foundation adheres to Save the Children's (UK) guidelines for child protection. The organization maintains strict child-safety policies and procedures within The Hub, conducting background checks before employment of all staff and volunteers based on these guidelines.
• UNICEFcoreStrategic or Co-development PartnerChildline Thailand Foundation adheres to UNICEF's guidelines for child protection. The organization maintains strict child-safety policies and procedures based on these international standards.
• GlobalGivingcoreChannel Partner/ Reseller/ DistributorGlobalGiving is used as a platform for international donations to Childline Thailand. US or UK based donors can make safe and easy tax deductible donations via GlobalGiving. The organization has launched campaigns on GlobalGiving for direct support to homeless youths in Bangkok.
• German Embassy in ThailandminorStrategic or Co-development PartnerThe German Embassy selected Childline Thailand to host German First Lady Ms. Elka Budenbender's visit to The Hub Saidek. German communities have supported the organization through various channels including a program from Volkswagen.
• Consortium for Street ChildrencoreStrategic or Co-development PartnerThe Consortium for Street Children organizes the annual International Day for Street Children (IDSC), a global effort to improve the lives of children in street situations. Childline Thailand participates in this advocacy effort.
• CRC AsiacoreStrategic or Co-development PartnerChildline Thailand Foundation is a member organization of CRC Asia (Child Rights Coalition Asia). Through this coalition, the organization participates in advocacy for children's rights and collaborated on translating the UN 'Hidden Scars' publication into Thai language.
• Thailand Internet Crimes Against Children Task ForcecoreStrategic or Co-development PartnerChildline Thailand works with the Thailand Internet Crimes Against Children Task Force to address online child sexual exploitation. The task force conducted a nationwide cyber sting that rescued 100 children and seized 150,000 abusive files in just two months.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• UNICEF Thailand: UN agency working on child rights and welfare in Thailand; Childline Thailand adheres to UNICEF child protection guidelines. Overlapping mission around the UN CRC, but operates at systemic/policy scale versus Childline Thailand's direct service delivery.
• Childline UK (NSPCC): Operates the original Childline helpline in the United Kingdom and is part of the global Childline network. Comparable as a national child helpline serving children in crisis, but operates within a much larger child welfare organization (NSPCC) with broader mandates and substantially greater resources than Childline Thailand.

Direct peers

• Friends International: Specializes in education, social reintegration, and shelter services for street children and marginalized youth across Southeast Asia, including Thailand. Directly comparable target population (street-connected youth) and overlapping service lines (shelter, counseling, education); operates at a regional rather than single-country scale.
• Childline Kenya: Kenya's national child helpline under the global Childline network, providing 24/7 counseling and referral services for children. Same operating model, brand affiliation, and donor-dependent funding structure as Childline Thailand.
• CHILDLINE India Foundation: Operates the 1098 child helpline across India, providing 24/7 crisis intervention, counseling, and shelter linkage for children in distress. Closest functional peer to Childline Thailand: same global Childline model, similar helpline + drop-in service mix, comparable target population of vulnerable children.
• Childline South Africa: South Africa's Childline operates a 24/7 helpline and counseling services for children in distress, also affiliated with the global Childline network. Directly comparable service model (helpline + counseling) and target population, with parallel reliance on donations and volunteers.
• Save the Children Thailand: Implements child protection, education, and health programs across Thailand, with whom Childline Thailand already aligns on child-safety guidelines. Comparable focus on Thai vulnerable children and overlapping advocacy themes; differs as a larger INGO with broader programmatic scope.
• Plan International Thailand: INGO operating child rights, protection, and gender equality programs in Thailand with overlapping target population of vulnerable children. Comparable child welfare mission and Thai footprint, with broader programmatic and geographic scope.
• SOS Children's Villages Thailand: Provides family-strengthening and alternative care services for children without parental care in Thailand. Comparable child welfare mission and Thai footprint, with deeper residential care capacity; differs from Childline Thailand's helpline-first model.

Others

• Consortium for Street Children: Global coalition that organizes the International Day for Street Children, in which Childline Thailand participates. Comparable focus on street children's rights, but operates as an advocacy/network body rather than a direct service provider; functions as an enabling ecosystem partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/saidek1387
• YouTubeyoutube.com/@childlinethailand
• Facebookfacebook.com/childlinethailand
• LinkedInlinkedin.com/company/childline-thailand
• Instagraminstagram.com/saidek1387
• TikToktiktok.com/@saidek1387

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about childline thailand foundation