North Yorkshire Citizens Advice and Law Centre

What North Yorkshire Citizens Advice and Law Centre does

North Yorkshire Citizens Advice and Law Centre (NYCALC) is an independent UK charity (Charity Registration No. 1146084; Company Number 07890996; FCA FRN617621) that delivers free, confidential, and impartial information, advice, and legal casework to residents across the county of North Yorkshire. The organisation operates as part of the national Citizens Advice and Law Centre networks across England and Wales and offers advice across ten service areas: housing, debt, benefits, energy (delivered via the Warm & Well programme), immigration and asylum, employment, discrimination, family and relationships, consumer rights, and military matters. Specialist projects include the Swift project (advice for Eastern European migrants in Scarborough and Malton), dedicated Military Services for serving personnel, veterans, and families (anchored at Catterick Garrison), and a Rural Reach Programme delivered via a mobile Advice Bus and Van.

Service delivery is multi-channel: a freephone Adviceline (0808 278 7900, weekdays 9am–4:30pm), eight physical offices (Northallerton HQ, Harrogate, Malton, Richmond, Scarborough, Selby, Skipton, Whitby) offering scheduled drop-in sessions, online self-help resources, and mobile outreach. Referrals are also accepted from partner organisations including Trussell Trust Foodbank, Catterick Connection, The Place in Settle, and the Community Hub at Skipton's Fisher Medical Centre.

NYCALC is a grant-funded non-profit; all services are provided free of charge to the public and there is no fee-based revenue stream. Income is sourced from institutional grants, statutory funding (notably North Yorkshire Council), lottery and trust funders (National Lottery Community Fund, Access to Justice Foundation, Money and Pensions Service, Masonic Charitable Foundation), and project-specific grants (British Gas Energy Trust, Armed Forces Covenant Trust, Energy Redress Scheme, Nationwide Foundation, Veterans Foundation, Yorkshire Building Society). The organisation has no disclosed proprietary technology platform and operates without disclosed revenue, headcount, or audited financials in the provided materials.

Name

North Yorkshire Citizens Advice and Law Centre

Legal name

North Yorkshire Citizens Advice and Law Centre

Website

https://cany.org.uk

Company type

Private

Operating status

Operating

Short description

North Yorkshire Citizens Advice and Law Centre is an independent UK charity providing free, confidential advice and legal casework on housing, debt, benefits, energy, immigration, employment, family, consumer, and military issues across North Yorkshire via an Adviceline, eight offices, and mobile outreach.

Ownership category

akta.pro rank

Product category

Citizens Advice and Legal Aid Services

NAICS

Offices of Lawyers (54111), Legal Services (5411), Individual and Family Services (6241), Social Assistance (624)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Legal Aid & Client Advocacy Services (BPAGAEAM)

akta.pro secondary industries

Migrant & Refugee Legal Aid and Documentation Services (BPADAHAE), Public Defense & Legal Aid Services (BPAIAFAC)

Keywords

• Free legal advice
• Social welfare advice
• Debt counselling services
• Housing advice charity
• Benefits guidance services

Headquarters

HQ city

Richmond

HQ country

United Kingdom

HQ region

Europe

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Grant Funding and Donations: Registered charity funded by multiple grant-making bodies, statutory funders, and donations. Services are provided free of charge to the public. Revenue comes from institutional grants, trust funding, and public donations rather than client fees.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

North Yorkshire Citizens Advice and Law Centre provides free, confidential and impartial advice and casework on social welfare and consumer issues including money, benefits, housing, employment, debt, immigration, discrimination, family, energy and consumer matters. Its integrated Law Centre delivers more in-depth specialist legal casework under FCA regulation. Services are delivered at no cost to clients via a freephone Adviceline, eight county offices, online self-help and a mobile rural outreach programme.

Product overview

North Yorkshire Citizens Advice and Law Centre is a charitable organisation providing free, confidential, and impartial advice services across North Yorkshire. The organisation offers a unified advice service encompassing multiple specialist areas including Housing, Debt, Benefits, Energy (through its Warm & Well programme), Immigration, Employment, Discrimination, Family & Relationships, and Consumer advice. The Law Centre component provides more in-depth legal casework. Specialist programmes include the Swift Project serving Eastern European migrants, Military Services for veterans and their families, and the Rural Reach Programme using mobile advice vehicles. Services are accessible via phone (Adviceline), online self-help resources, and face-to-face drop-in sessions across multiple offices throughout North Yorkshire.

Differentiator

Problem solved

Functional benefit

Brands

• Warm & Well: Energy advice and support service for North Yorkshire residents

Named customers4 records

Segments3 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core partnership, partner and outreach partner.

• Citizens Advice (national)core partnershipStrategic or Co-development PartnerPart of the national Citizens Advice network across England and Wales. Provides brand standards, training, and support. Also provides some funding.
• Trussell TrustpartnerStrategic or Co-development PartnerFoodbank network. Weekly visits to Trussell Trust Foodbank in Selby for advice sessions for foodbank clients.
• The Place in Settleoutreach partnerStrategic or Co-development PartnerCommunity venue in Settle providing space for advice outreach sessions. Hosts monthly planned visits with face-to-face appointments.
• Community Hub, Skipton (SSIA)outreach partnerStrategic or Co-development PartnerCommunity organisation behind Fisher Medical Centre. Hosts face-to-face advice appointments monthly.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Citizens Advice (national): The national umbrella network of which NYCALC is a member local organisation. Provides brand standards, training, digital self-help content, and some funding. Directly comparable as the parent body governing the delivery model NYCALC uses.
• Citizens Advice Bradford and District: A neighbouring regional Citizens Advice charity operating in West Yorkshire with the same model of free advice across debt, benefits, housing, employment, immigration and family law. Directly comparable as a sibling local Citizens Advice office.
• Citizens Advice York: A local Citizens Advice charity operating in York/North Yorkshire area delivering the same free multi-issue advice model. Directly comparable as another regional Citizens Advice member with overlapping catchment.
• StepChange Debt Charity: National UK charity providing free debt advice and debt remedy plans. Comparable as a specialist advice charity funded by grants/donations, focused on a key vertical (debt) that NYCALC also covers.
• Law Centres Network: National umbrella body for not-for-profit law centres providing specialist legal advice and casework. NYCALC's Law Centre component is a member of this network, making it directly comparable in the legal-aid delivery model.
• Money Advice Trust: UK charity supporting free, independent money and debt advice services. Comparable as a peer advice-sector body and funder/incubator of debt-advice capacity that NYCALC's debt services align with.
• Christians Against Poverty: UK charity offering free debt advice, money coaching, and community support across multiple regions. Comparable as a grant/donation-funded charity delivering free client-facing advice services including debt casework.

Broad incumbents

• Shelter: National UK housing charity providing free housing advice, advocacy, and legal services. Comparable as a larger, national specialist advice charity with overlapping housing-advice capability, although Shelter focuses exclusively on housing whereas NYCALC is multi-issue.
• Age UK: National charity for older people providing free information and advice on benefits, care, and money issues. Comparable as a UK advice charity with overlapping welfare-rights capability, although with a different primary beneficiary.

Others

• Trussell Trust: UK foodbank network and NYCALC's direct referral partner (Selby foodbank). Comparable as a UK anti-poverty charity operating in the same advice/referral ecosystem and frequently co-locating with NYCALC services for vulnerable clients.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/WarmandWellNorthYorks
• LinkedInlinkedin.com/company/citizens-advice-north-yorkshire

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Yorkshire Citizens Advice and Law Centre