consumer health solutions

What consumer health solutions does

Consumer Health Solutions (CHS) is a privately held third-party administrator headquartered in Andover, Massachusetts, that administers consumer-driven health accounts and COBRA continuation coverage on behalf of employers and their employees, primarily in the New England region. The company's product portfolio spans the full CDH suite — Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), Commuter Benefits, Cafeteria/ Section 125 plans, Lifestyle Spending Accounts, and COBRA — supplemented by add-on modules for Retiree and Leave Billing, Benefit Analytics, and standalone Plan Compliance services including WRAP documents, POP, and Discrimination Testing. The underlying platform combines a proprietary automated claims processing engine, a participant web portal, a dedicated COBRA participant portal, native iOS and Android mobile applications, and debit card payment functionality integrated with payment partner WEX. CHS holds PCI DSS, HIPAA, SOC 2 Type 2, and HITRUST CSF certifications and integrates with a deep roster of regional and national health carriers including Anthem BCBS (NH/ME), Blue Cross Blue Shield of Massachusetts, Harvard Pilgrim, Tufts, Mass General Brigham, Aetna, Cigna, and UnitedHealthcare.

CHS sells and distributes exclusively through experienced benefits brokers, with every employer client assigned a dedicated account manager, live weekday phone support, and a 24-hour service request response SLA. The company differentiates on high-touch, personalized service versus larger impersonal TPAs, and supports both employer-facing administration and participant-facing self-service through online portals and mobile apps. Revenue is generated through recurring subscription-style fees for third-party administration services; pricing is not publicly disclosed and requires a request-for-proposal. The company operates as an independent Massachusetts LLC, has no disclosed parent company, funding history, or institutional investors, and reports a headcount in the 11-50 range across two Massachusetts locations (Andover headquarters and a North Reading operations site). Marketing partnerships with FSA Store and HSA Store extend participant-facing reach, while the carrier partnerships function as embedded distribution within New England employer quoting workflows.

Name

consumer health solutions

Legal name

Consumer Health Solutions LLC

Website

https://consumerhealthsolutions.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Flexible Benefits Administration (FSA/HSA/HRA) (HLAEALAK)

akta.pro secondary industries

COBRA & Direct Billing Administration (HLAEALAC), Eligibility, Enrollment & Benefits Administration (HLAEALAH)

Keywords

• Health benefits administration
• Consumer-driven health accounts
• COBRA administration services
• Third-party benefits administrator
• FSA HSA HRA administration

Headquarters

HQ city

Andover

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Third-Party Administration Services: Fees for administering consumer-driven health accounts (FSA, HRA, HSA), COBRA administration, and related compliance services to employers and their employees

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Consumer Health Solutions is a third-party administrator that administers employer-sponsored consumer-driven health accounts—including Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), commuter benefit programs, lifestyle spending accounts, and Section 125 cafeteria plans—along with full COBRA continuation coverage administration. Services are delivered to employer clients (reached exclusively through benefits brokers) with each client assigned a dedicated account manager, and are supported by participant self-service web portals, a dedicated COBRA participant portal, and native iOS/Android mobile applications.

Product overview

Consumer Health Solutions is a third-party administrator providing a unified consumer-driven health accounts platform with COBRA administration services. The core product portfolio includes Flexible Spending Account (FSA), Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), COBRA Administration, Commuter Benefits, and Lifestyle Benefits management. These products are supported by a participant web portal, dedicated COBRA portal, native mobile applications (iOS/Android), debit card services, and automated claims processing. Additional offerings include Retiree and Leave Billing, Benefit Analytics, and Plan Compliance services (WRAP, POP, Discrimination Testing). The company works exclusively through benefits brokers, providing each employer client with a dedicated account manager.

Differentiator

Problem solved

Functional benefit

Segments3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• FSA StoreminorGTM or Marketing PartnerMarketing and referral partnership providing FSA eligibility information and savings calculators to CHS participants
• HSA StoreminorGTM or Marketing PartnerMarketing and referral partnership providing HSA eligibility information and planning tools to CHS participants
• AetnacoreChannel Partner/ Reseller/ DistributorInsurance carrier partner integrated with CHS administration platform for health account management
• Anthem Blue Cross Blue Shield (NH & ME)coreChannel Partner/ Reseller/ DistributorRegional insurance carrier partner in New Hampshire and Maine markets
• Blue Cross Blue Shield of MassachusettscoreChannel Partner/ Reseller/ DistributorMajor regional insurance carrier partner in Massachusetts
• CignacoreChannel Partner/ Reseller/ DistributorNational insurance carrier partner integrated with CHS administration platform
• Harvard Pilgrim Health CarecoreChannel Partner/ Reseller/ DistributorRegional insurance carrier partner serving New England employers
• Mass General Brigham Health PlancoreChannel Partner/ Reseller/ DistributorRegional health plan partner in Massachusetts market
• Tufts Health PlancoreChannel Partner/ Reseller/ DistributorRegional insurance carrier partner in Massachusetts market
• United HealthcarecoreChannel Partner/ Reseller/ DistributorNational insurance carrier partner integrated with CHS administration platform
• Community Health OptionsminorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner
• Health Plans Inc.minorChannel Partner/ Reseller/ DistributorRegional insurance carrier partner

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• HealthEquity: HealthEquity is a direct consumer-directed health-account and benefits-administration peer, offering HSA, FSA, HRA, COBRA, commuter, and payment capabilities to employers and participants. Its scale and account breadth make it a close comparison for CHS's core administration offering.
• TASC: TASC provides third-party administration for consumer-directed benefit accounts, including FSA, HRA, HSA, commuter, and compliance services. It serves the same employers, brokers, and participants through a similar outsourced administration model.
• Businessolver: Businessolver provides benefits-administration technology and COBRA and consumer-account services to employers. It overlaps with CHS in account administration, participant engagement, and employer-facing benefits technology, although its platform is broader.
• Further: Further provides employee benefits administration across HSA, FSA, HRA, commuter, and related compliance workflows. Its employer and participant account-management capabilities are directly comparable to CHS's digital benefits platform.
• Benefit Resource: Benefit Resource is a benefits TPA offering FSA, HRA, HSA, commuter, and related account-administration services. It shares CHS's employer/participant workflows and emphasis on compliance and account support.
• BASIC: BASIC is an established COBRA administration and compliance specialist serving employers and benefits brokers. It is directly comparable to CHS's COBRA continuation offering, although it is less broad in health-account administration.
• Navia Benefits: Navia Benefits provides consumer-directed account, COBRA, commuter, and compliance administration to employers and participants. Its outsourced benefits model and account portfolio are closely aligned with CHS.

Others

• WEX: WEX is a broad payments and benefits-technology provider whose card and payment-processing capabilities overlap CHS's debit-card and reimbursement workflows. CHS also names WEX as a technology partner, making it a relevant ecosystem and technology peer.

Broad incumbents

• ADP: ADP is a broad payroll and benefits incumbent with HSA, FSA, and other benefits-administration capabilities. It serves similar employers with account administration, but its offering is much wider and less specialized than CHS's.
• Optum: Optum is a broad health-services and benefits-administration incumbent with claims, account, and payment capabilities. It overlaps CHS's outsourced administration role, but operates across a substantially larger healthcare-services portfolio.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/consumer-health-solutions

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about consumer health solutions