ELDOWAS

What ELDOWAS does

ELDOWAS (Eldoret Water and Sanitation Company Ltd) is a government-owned, regulated water and sewerage utility licensed by the Water Services Regulatory Board (WASREB) to provide water supply, wastewater collection and treatment, and sanitation services across Eldoret municipality and its environs in Uasin Gishu County, Kenya. The company was established under Cap. 486 of the laws of Kenya, with the County Government of Uasin Gishu as principal shareholder. It operates five water treatment plants (Chebara, Kesses, Sosiani, Naiberi, Kapsoya) plus the Kipkenyo sewerage treatment works, and serves six customer segments — domestic/residential (primary), commercial and industrial, government institutions, schools and educational institutions, water kiosks, and bulk/MDU customers — through three regional service area offices and a 24-hour call centre.

Revenue is generated primarily through tariff-based monthly billing for water and sewerage services across WASREB-approved tiered pricing (KSh 21–111 per cubic metre of water; KSh 32–106 per cubic metre of sewerage for 2023/2024), supplemented by laboratory testing services at its ISO/IEC 17025 accredited lab and water bowser services for emergency and underserved areas. The technology stack combines conventional water treatment, HDPE piping, ultrasonic smart meters and DMA monitoring for non-revenue water management (NRW reduced from 42% to 36% with a 25% target), ISO 9001:2015 quality systems, and digital self-service channels including a customer web portal, e-bill payment platform, bill calculator, and a mobile application under development.

ELDOWAS also operates the Eldoret-Iten Water Fund (EIWF) sub-brand in partnership with The Nature Conservancy, IFAD, GEF, Kenya Forest Service, and indigenous and community organisations, providing nature-based watershed protection, tree planting, wetland restoration, and alternative livelihoods that secure long-term raw water supply. Current executive leadership is led by Managing Director CPA Dr. Lawrence Tanui, PhD, with Andrew Chelogoi as Board Chairperson; Mr. Peter Kibet Biwott, a former CEO of the Kenya Export Promotion and Branding Agency, was appointed MD in November 2021 and has since been succeeded.

Name

ELDOWAS

Legal name

Eldoret Water and Sanitation Company Ltd

Website

https://eldowas.or.ke

Company type

Private

Operating status

Operating

Short description

ELDOWAS is a government-owned, WASREB-licensed water and sewerage utility serving Eldoret municipality and environs in Kenya, operating five water treatment plants and serving domestic, commercial, industrial, government, and institutional customers through tariff-based billing.

Ownership category

akta.pro rank

Product category

Water and Sanitation Utilities

NAICS

Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Industrial Wastewater & Effluent Treatment Services (BPALAHAD), Water & Wastewater Compliance (NPDES/Stormwater, Pretreatment, Drinking Water/SDWA) (EUAHABAB)

Keywords

• Water supply services
• Sewerage treatment
• Wastewater management
• Water distribution
• Water utility operations

Headquarters

HQ city

Eldoret

HQ country

Kenya

HQ region

Africa

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Supply Chain, Technology or R&D

Revenue model

1. Water and Sewerage Services: Revenue from providing water supply and sewerage/sanitation services to domestic, commercial, industrial, government, and institutional customers. Tariffs are consumption-based with tiered pricing for different customer categories.
2. Laboratory Testing Services: Laboratory testing services for water quality analysis, including testing for potable water and effluent compliance with national and international standards.
3. Water Bowser Services: Supply of clean water through two water bowsers operating for supplying clean water to areas with water supply interruptions or underserved areas.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels8 records

Core offering

ELDOWAS (Eldoret Water and Sanitation Company Ltd) treats and distributes potable water through multiple treatment plants (Chebara, Kesses, Sosiani, Naiberi, Kapsoya) and provides sewerage collection, treatment, and disposal services to residential, commercial, industrial, governmental, and institutional customers in Eldoret municipality and its environs. The company also operates water bowser emergency supply, an ISO/IEC 17025 accredited water quality laboratory, smart metering and Non Revenue Water management, customer digital portals for billing and applications, and the Eldoret-Iten Water Fund (EIWF) for watershed conservation.

Product overview

ELDOWAS is a water and sanitation utility company providing integrated water and sewerage services in Eldoret and its environs. The core offering consists of water supply through multiple treatment plants (Chebara, Kesses, Sosiani, Naiberi, Kapsoya) and sewerage services with wastewater treatment at Kipkenyo. The service portfolio includes customer-facing digital platforms (E-Bill payment portal, Online Water Application portal, My Account portal, Bill Calculator), Smart Water Meters for DMA management, Water Bowser emergency services, ISO/IEC 17025 certified Laboratory Testing, and Non Revenue Water management using HDPE pipes and smart metering technology. Additionally, the Eldoret-Iten Water Fund (EIWF) operates as a nature-based conservation sub-brand focused on watershed restoration and alternative livelihoods.

Differentiator

Problem solved

Functional benefit

Brands

• Eldoret Iten Water Fund (EIWF): A nature-based water fund initiative focused on watershed restoration, forest conservation, and sustainable agriculture in the Eldoret-Iten region. Partners with The Nature Conservancy (TNC) and operates programs including tree planting, wetland restoration, and alternative livelihoods for small-holder farmers.

Products and services

• Water Supply Services Treatment and distribution of potable water to residential, commercial, industrial, governmental, and institutional customers across Eldoret and surrounding areas through five treatment plants (Chebara, Kesses, Sosiani, Naiberi, Kapsoya), with monthly consumption-based tiered tariffs conforming to National standards for drinking water quality.
• Sewerage Services Collection, treatment, and disposal of wastewater and sewage through the Kipkenyo Sewerage Treatment Plant, with treated effluent meeting required national and international environmental standards to prevent adverse downstream impacts.
• Water & Sewerage Connection Services
• Water Bowser Services
• Laboratory Testing Services
• Eldoret-Iten Water Fund (EIWF)

Quantifiable outcome

• Non Revenue Water reduced from 42% to 36%, target 25%
• +4 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core.

• The Nature Conservancy (TNC)coreStrategic or Co-development PartnerStrategic partnership for Eldoret-Iten Water Fund (EIWF), a nature-based solution initiative for watershed restoration and water security. TNC provides technical expertise, funding support, and access to global conservation networks. Joint initiatives include tree planting, wetland restoration, and community conservation programmes.
• Water Resources Authority (WRA)coreTechnology or IntegrationCollaboration on river flow monitoring using Acoustic Doppler Velocimeters (ADV) and Acoustic Doppler Current Profilers (ADCP). WRA works with EIWF and ELDOWAS on data-driven watershed restoration and water resource management.
• XylemcoreTechnology or IntegrationTechnology partnership providing state-of-the-art Acoustic Doppler Velocimeters (ADV) and Acoustic Doppler Current Profilers (ADCP) for river flow monitoring. Xylem led joint training for EIWF, WRA, and ELDOWAS technical teams on calibration, deployment, and data interpretation.
• North Rift Valley Water Works Development Agency (NRVWWDA)coreStrategic or Co-development PartnerCollaboration on Kapsoen wetland restoration project, providing funding for fencing to protect the fragile ecosystem. Joint effort with EIWF, Kenya Forest Service, Community Forest Association, and Water Resource Users Association.
• Kenya Forest Service (KFS)coreStrategic or Co-development PartnerPartnership for forest conservation and community-led tree nurseries. KFS collaborates with EIWF on PELIS (Plantation Establishment for Livelihood Improvement Scheme) and provides training for community forest associations.
• Uasin Gishu County GovernmentcoreStrategic or Co-development PartnerPrincipal shareholder of ELDOWAS. Government partner for water and sanitation service provision, environmental conservation initiatives, and solid waste management responsibilities. Governor H.E. Wesley Rotich and Deputy Governor H.E. Evans Kapkea have reaffirmed commitment to EIWF project support.
• Water Services Regulatory Board (WASREB)coreStrategic or Co-development PartnerRegulatory body that licenses ELDOWAS to provide water and sanitation services. Conducts public consultations on tariff reviews and service provision applications. Gazette Notice No. 9727 of 2023 approved ELDOWAS tariff adjustment.
• Water Resource Users Association (WRUA)coreStrategic or Co-development PartnerCommunity-based organizations working on water resource management, river protection, and riparian conservation. WRUAs collaborate with EIWF on wetland restoration and watershed protection initiatives.
• Ogiek CommunitycoreStrategic or Co-development PartnerIndigenous community partnership under Ogiek Indigenous Peoples Action Plan (IPAP) for beekeeping programmes, forest conservation, and alternative livelihoods. 43 Ogiek youth graduated from modern beehive making training. County Government supplied honey processing equipment to the community.
• Sengwer CommunitycoreStrategic or Co-development PartnerIndigenous community partnership for tree nursery establishment in Embobut Forest. EIWF-KFS partnership supports Sengwer tree nursery with equipment and training. Community prepared 43,000 tree seedlings in first year.
• Community Forest Association (CFA)coreStrategic or Co-development PartnerPartnership with local community forest associations for forest protection, seedling planting, and sustainable forest management. CFAs supported by EIWF and KFS lead implementation and monitoring of forest restoration.

Scale indicators10 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• Nairobi City Water and Sewerage Company: Nairobi's licensed water and sewerage utility operating under the same WASREB regulatory framework as ELDOWAS, providing potable water supply, sewerage, and customer services to a large Kenyan urban population using a similar asset-heavy, tariff-regulated utility model.
• Nakuru Water and Sanitation Services Company: A mid-sized Kenyan municipal water and sanitation utility serving Nakuru, licensed by WASREB and structured as a county government-owned corporate entity, directly comparable in scale and mandate to ELDOWAS.
• Nyeri Water and Sewerage Company: A WASREB-licensed water and sewerage utility serving Nyeri municipality with a comparable treatment-and-distribution operating model, customer tariff structure, and county government shareholding as ELDOWAS.
• Murang'a Water and Sanitation Company: Murang'a County's licensed water and sanitation utility, providing water supply, sewerage, and customer services under the same Kenyan regulatory regime and operating structure as ELDOWAS, serving a comparable mid-sized urban population.
• Coast Water Services Company: A coastal Kenyan water and sanitation utility providing water supply and sewerage services under WASREB oversight, operating a similar multi-treatment-plant and customer-tariff model as ELDOWAS in a different Kenyan geography.

Broad incumbents

• Suez Water Technologies & Solutions: A global water and waste services operator with municipal water utility operations and treatment technology offerings worldwide, providing a broader scale benchmark for ELDOWAS's water and wastewater treatment services portfolio.
• Veolia Water Technologies: A global environmental services group operating municipal water supply, wastewater treatment, and laboratory/quality services across multiple continents, representing a much larger incumbent with overlapping capabilities to ELDOWAS.

Others

• Xylem: A global water technology company that supplies acoustic Doppler flow monitoring equipment and smart metering solutions to ELDOWAS's EIWF program, and a broader ecosystem peer for water quality and network monitoring technology.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/eldowasco
• LinkedInlinkedin.com/company/eldoret-water-and-sanitation-company

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ELDOWAS