contact niagara
Contact Niagara is a non-profit, government-designated single point of access in the Niagara Region, Ontario, that connects children, youth, and families with developmental, autism, mental health, youth justice, and FASD services through a network of 14+ partner agencies, funded primarily by the provincial Ministry of Children, Community and Social Services.
- Company typePrivate
- Founded2000
- Headquarters—
- Headcount—
- GTM typeB2C
- OfferingServices
What contact niagara does
Contact Niagara is a non-profit community organization established in June 2000 and headquartered in St. Catharines, Ontario, operating as the government-designated single point of access for children, youth, and families in the Niagara Region seeking developmental services, autism services, mental health support, youth justice programs, and Fetal Alcohol Spectrum Disorder (FASD) support. The organization does not deliver clinical or residential services itself; instead, it functions as a centralized intake, assessment, and referral hub that connects clients to more than 14 community-based transfer payment agencies and provincial partners, including Bethesda Children's Services, multiple Community Living agencies, Niagara Children's Centre, Pathstone Mental Health, Developmental Services Ontario Hamilton-Niagara, and the Youth Wellness Hubs Ontario network. Its service portfolio includes the Youth Wellness Hub Niagara (YWHN) for youth aged 12–25, Developmental Services coordination, Autism Services information and referral, Transitional Aged Youth planning beginning at age 14, a Youth Justice / Extrajudicial Measures program run in partnership with Niagara Regional Police, an Ontario-wide FASD Program, Coordinated Service Planning for families with complex needs, and the 1-2-3 Magic positive parenting program. Intake is delivered through a self-serve online referral portal, professional and physician referral forms (including PDF and online versions), and direct telephone/TTY contact across two physical locations in St. Catharines and Welland.
The technology stack is intentionally minimal and non-proprietary: online referral forms hosted on contact-niagara.ontarionow.ca, Microsoft Forms for program registration, and standard phone, TTY, and fax channels. There is no mobile app, no published API, and no disclosed proprietary platform; the organization's intellectual property is its role as the mandated access point and its relational position in the regional service network, rather than any software asset. Operating technology is supported by a single IT Administrator on a small staff of approximately 22 named personnel including the Executive Director (Nadine Wallace), the FASD Lead, a Coordinated Service Planning System Lead, Resource Coordinators, Youth Hub staff, and administrative roles. The organization is bilingual (English and French), with a French-language site at fr.contactniagara.org, and participates in the Niagara Ontario Health Team – Équipe Santé Ontario Niagara (NOHT-ESON), a coalition of 45+ health and social service providers.
Contact Niagara's business model is that of a publicly funded transfer payment agency. Revenue is not publicly disclosed, and the organization is funded primarily by the Ontario Ministry of Children, Community and Social Services (MCCSS) as one of 14 community-based transfer payment agencies in the region delivering residential and non-residential services for children with developmental disabilities, autism spectrum disorder, and social/emotional/behavioural problems. Secondary, program-specific funding comes from the Niagara Community Foundation (NCF) for the 1-2-3 Magic program. All services are provided at no cost to clients, there is no fee-for-service revenue, and the organization has no parent company, subsidiaries, or external equity ownership. The go-to-market motion is community-led and referral-driven: the organization does not sell to customers but rather is designated by the province as the entry point that aggregates demand from families, professionals, physicians, and police, then routes that demand to partner agencies.
contact niagara firmographics
Firmographics- Name
- contact niagara
- Legal name
- Contact Niagara
- Website
- https://contactniagara.org
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Short description
- Contact Niagara is a non-profit, government-designated single point of access in the Niagara Region, Ontario, that connects children, youth, and families with developmental, autism, mental health, youth justice, and FASD services through a network of 14+ partner agencies, funded primarily by the provincial Ministry of Children, Community and Social Services.
- Ownership category
- akta.pro rank
contact niagara industry classification
Industry- Product category
- Social Services Coordination
- NAICS
- Individual and Family Services (6241), Other Individual and Family Services (624190), Child and Youth Services (624110)
- SIC
- Services-Social Services (8300), Services-Educational Services (8200)
- akta.pro primary industry
- Family & Parenting Support Services (BPAGAEAC)
- akta.pro secondary industries
- Service Coordination / Case Management (IDEA Part C) (EDACAFAK), Parent & Caregiver Training for IEP Navigation (EDAKACAJ)
Keywords
contact niagara business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Others
Revenue model
- Government Funding (MCCSS): Contact Niagara is a community-based transfer payment agency funded by the Ministry of Children, Community and Social Services (MCCSS). The ministry provides funding for residential and non-residential services for children with developmental disabilities, autism spectrum disorder, and social/emotional/behavioural problems.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Free government-funded services |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
contact niagara product offering
Product offeringCore offering
Contact Niagara operates as a single point of access and service coordination hub for children, youth, and families in the Niagara Region, connecting them with developmental, autism, mental health, youth justice, and FASD-related services through a common intake process. It runs programs such as the Youth Wellness Hub Niagara (YWHN), Developmental Services navigation, Transitional Aged Youth support, Autism Services referrals, Youth Justice/Extrajudicial Measures, the Ontario-wide FASD Program, Coordinated Service Planning, and the 1-2-3 Magic parenting program. Services are delivered in person, by phone, in community settings, and via online referral forms, and are provided at no cost to clients.
Product overview
Contact Niagara operates as a single point of access hub for children, youth, and families in the Niagara Region seeking developmental, mental health, and social services. Rather than a single product, it functions as a coordinated service network offering multiple programs including Youth Wellness Hub Niagara (YWHN), Developmental Services, Autism Services, Transitional Aged Youth support, Youth Justice/Extrajudicial Measures, the FASD Program, Coordinated Service Planning, and the 1-2-3 Magic parenting program. These services are delivered in partnership with over 14 community-based transfer payment agencies, with Contact Niagara serving as the central intake and navigation system funded by the Ministry of Children, Community and Social Services (MCCSS) since June 2000.
Differentiator
Problem solved
Functional benefit
Brands
- Youth Wellness Hub Niagara (YWHN): A hub providing free mental health counselling, primary care, substance use counselling, care coordination, employment support, and peer support for youth aged 12-25 in the Niagara Region.
Products and services
- Youth Wellness Hub Niagara (YWHN) A hub providing free mental health counselling, primary care, substance use counselling, care coordination, employment support, and peer support for youth aged 12-25 in the Niagara Region.
- Developmental Services Resource coordination services connecting individuals with developmental disabilities to service providers including Bethesda Children's Services, Community Living agencies, and Niagara Children's Centre.
- Transitional Aged Youth Support services for youth with developmental disabilities transitioning to adult services, beginning at age 14, coordinating with caregivers, schools, and service providers.
- Autism Services Information and referral services directing families to resources for children and youth under 18 who have or may have Autism Spectrum Disorder diagnosis.
- Youth Justice / Extrajudicial Measures Alternative-to-court program for youth aged 12-18 under the Youth Criminal Justice Act, offering police referrals for participants to avoid criminal charges and records.
- Fetal Alcohol Spectrum Disorder (FASD) Program Ontario-wide program providing FASD Workers to assist families of children or youth with confirmed or suspected FASD, offering support plans, service coordination, and educational resources up to age 21.
- Coordinated Service Planning Service connecting families with multiple/complex special needs to a designated Service Planning Coordinator who develops a single coordinated service plan across multiple providers.
- 1-2-3 Magic Internationally recognized positive parenting program teaching calm, non-verbal communication techniques to help parents manage children's emotions and behavior for children ages 2-12, offered free to families through Niagara Community Foundation support.
Companies that use contact niagara
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles6 records
contact niagara technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
contact niagara partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- Niagara Ontario Health Team - Équipe Santé Ontario Niagara (NOHT-ESON)coreContact Niagara is a member of the NOHT-ESON, a network of 45+ health care providers, social service agencies, educational institutions, and patient/client and family/caregiver representatives working as a coordinated team to provide integrated health and social services in Niagara.
- Bethesda Children's ServicescoreService partner for developmental services in Niagara Region, receiving referrals through Contact Niagara's intake process.
- Community Living St. CatharinescoreDevelopmental Services Partner providing residential and non-residential support to individuals with developmental disabilities.
- Community Living Fort EriecoreDevelopmental Services Partner serving the Fort Erie area of Niagara Region.
- Community Living Welland/PelhamcoreDevelopmental Services Partner serving Welland and Pelham areas.
- Niagara Children's CentrecorePartner providing children's developmental services including rehabilitation and treatment services.
- Pathstone Mental HealthcoreAs of October 31, 2023, Pathstone Mental Health is the new access point for publicly funded mental health services for those aged birth-18 years. Contact Niagara refers clients to Pathstone for mental health services.
- Niagara Regional Police ServicecorePartnership with Niagara Regional Police for Youth Justice/Extrajudicial Measures program. Police may refer youth to Contact Niagara instead of pressing charges.
- Developmental Services Ontario Hamilton-Niagara RegioncoreContact Niagara refers individuals to DSO for access to Adult Developmental Services and coordinates transitions for youth aged 14+ to adult services.
- Youth Wellness Hub Ontario (YWHO)coreContact Niagara operates the Niagara Region Youth Wellness Hub providing mental health counselling, primary care, substance use counselling, care coordination, employment support, and peer support for youth aged 12-25.
- Centre de santé communautaire Hamilton-NiagaraminorReferral partner for French language mental health services for children and youth in Niagara Region.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
contact niagara competitors and assessment
Company assessmentDirect peers
- Developmental Services Ontario Hamilton-Niagara (DSO): Provincial single point of access for adult developmental services, run in partnership with Contact Niagara for the Hamilton-Niagara region. Same intake-and-route model, opposite end of the age continuum — the natural handover partner.
- Kinark Child and Family Services: Ontario-wide child and youth mental health provider with its own intake and service planning functions. Comparable in mandate (children/youth mental health and developmental services) and operates as a multi-site non-profit transfer payment agency.
- ErinoakKids Centre for Treatment and Development: Ontario children's treatment centre providing autism, developmental, and rehabilitation services funded through MCCSS. Directly comparable in serving children with autism and developmental disabilities via government-funded programs.
- Children's Treatment Network of Simcoe York: Coordinated Service Planning network for children with multiple special needs in Simcoe/York — operates an almost identical coordinated service planning model to Contact Niagara's CSP offering.
- Pathstone Mental Health: Designated provincial access point for publicly funded children's mental health services since October 2023; a direct comparable and current referral recipient for the children/youth mental health segment Contact Niagara serves.
- Surrey Place Centre: Toronto-based developmental services provider serving children and adults with intellectual disabilities and autism — operates under the same MCCSS developmental services framework with comparable intake and case coordination functions.
- Niagara Children's Centre: Regional developmental and rehabilitation service partner in Niagara — receives referrals from Contact Niagara's intake and offers overlapping children's developmental services, making it both a partner and a same-space peer.
- Youth Wellness Hub Toronto: Another Youth Wellness Hub under the same provincial YWHO initiative, serving youth 12-25 with integrated mental health and social services — same program structure, different geography, natural peer site.
Broad incumbents
- Community Living Ontario: Provincial umbrella organization for Community Living agencies (including multiple Niagara partners that Contact Niagara coordinates). Adjacent in mandate, broader in scope, operates across both children's and adult services.
Regional players
- Lynwood Charlton Centre: Haldimand-Norfolk-Brant children's mental health provider partnered with Niagara Referral Region partners; operates a comparable referral/coordination model in an adjacent geographic region.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
contact niagara social profiles
Digital presencecontact niagara financial estimates
Financial estimateRevenue estimate
Valuation estimate
contact niagara leadership team
Management profileNumber of profiles
Profiles16 records
contact niagara funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
contact niagara M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about contact niagara
What does contact niagara do?
Contact Niagara operates as a single point of access and service coordination hub for children, youth, and families in the Niagara Region, connecting them with developmental, autism, mental health, youth justice, and FASD-related services through a common intake process. It runs programs such as the Youth Wellness Hub Niagara (YWHN), Developmental Services navigation, Transitional Aged Youth support, Autism Services referrals, Youth Justice/Extrajudicial Measures, the Ontario-wide FASD Program, Coordinated Service Planning, and the 1-2-3 Magic parenting program. Services are delivered in person, by phone, in community settings, and via online referral forms, and are provided at no cost to clients.
Is contact niagara a public or private company?
contact niagara is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was contact niagara founded?
contact niagara was founded in 2000.
How does contact niagara make money?
One revenue line is on record: government Funding (MCCSS).
Who are contact niagara's main competitors?
Direct peers on record are Developmental Services Ontario Hamilton-Niagara (DSO), Kinark Child and Family Services, ErinoakKids Centre for Treatment and Development, Children's Treatment Network of Simcoe York, Pathstone Mental Health, Surrey Place Centre, Niagara Children's Centre and Youth Wellness Hub Toronto. Community Living Ontario is listed as a broad incumbent. Lynwood Charlton Centre is listed as a regional player.
Does contact niagara have an API?
No public API is recorded for contact niagara.
What industry is contact niagara in?
contact niagara's product category is Social Services Coordination. Its primary akta.pro industry code is BPAGAEAC, Family & Parenting Support Services, with a secondary code of EDACAFAK, Service Coordination / Case Management (IDEA Part C). Its NAICS code is 6241 and its SIC code is 8300.