cmha waterloo wellington

What cmha waterloo wellington does

CMHA Waterloo Wellington is a registered Canadian charity (Charitable Registration Number 11883 4183 RR0001) and one of the largest local branches of the Canadian Mental Health Association, providing mental health, substance use, and developmental services across the Waterloo Wellington region of Ontario. It operates a "full care system" for children, youth, adults, and seniors through approximately 350 staff across nine access points and six physical offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest, serving roughly 18,000 individuals annually. The service portfolio spans 24/7 crisis lines (Here 24/7, 9-8-8 national suicide helpline, Here4Kids for ages 0-6), clinical programs (1st Step first-episode psychosis, DBT, FACTT, eating disorders, IMPACT police-crisis co-response, Skills for Safer Living), children and youth services (walk-in clinic, Strong Beginnings, Family Support Options, The Grove Youth Wellness Hubs), seniors services (Intensive Geriatric, Seniors Mental Health, transitional supportive housing at Stevenson), and peer support and workplace training (Well at Work, My Path online learning, ASIST/safeTALK/MHFA certificate programs).

The organization runs on a service-delivery platform stack rather than a proprietary technology product. Operational systems include Ocean eReferral for inbound referrals, TitanFile for secure personal health information exchange, OTN/Teams/Zoom for virtual care, DonorPerfect for donation processing, and Constant Contact for donor and stakeholder communications. In March 2025, CMHA WW consolidated children and youth services into a new 48,000 sq ft, three-floor building at 737 Woolwich St in Guelph that co-locates 30+ service providers including The Grove Youth Wellness Hub. The organization holds Accreditation Canada Exemplary Standing (June 2024, previously 2019) and is a partner in three Ontario Health Teams (Guelph Wellington, Cambridge North Dumfries, KW4).

Revenue is structurally not market-driven: core services are publicly funded through contracts with Ontario Health and the Ministry of Children, Community and Social Services and are delivered at no cost to clients. Supplementary income is generated through charitable donations, legacy gifts via the Will Power program, community fundraising events (Run for Women, The Push-Up Challenge), modest fees from employer-paid workplace wellness training through Well at Work, and limited corporate partnerships (e.g., a co-marketing arrangement with Exodus Watch Co. and the Canadian Hockey League raising $1,550 against the Talk Today program). CMHA WW operates the Here 24/7 consortium as the front door to the regional addictions, mental health, and crisis sector in coordination with 11 partner agencies. Revenue and headcount trajectories indicate modest, sustained expansion rather than venture-style growth.

Name

cmha waterloo wellington

Legal name

Canadian Mental Health Association Waterloo Wellington

Website

https://cmhaww.ca

Company type

Private

Operating status

Operating

Short description

CMHA Waterloo Wellington is a registered charity operating as a large regional Canadian Mental Health Association branch, delivering publicly funded mental health, substance use, and developmental services to roughly 18,000 children, youth, adults, and seniors annually across nine access points in the Ontario Waterloo Wellington region.

Ownership category

akta.pro rank

Product category

Community Mental Health and Substance Use Services

NAICS

Individual and Family Services (6241), Child and Youth Services (624110), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH), Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Community mental health services
• Substance use treatment
• Developmental disability services
• Crisis intervention support
• Peer support programs

Headquarters

HQ city

Guelph

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Government Healthcare Funding: Funded by Ontario Health and Ministry of Children, Community and Social Services for mental health, substance use, and developmental services
2. Donations and Fundraising: Charitable donations from individuals, corporations, and community fundraising events including The Push-Up Challenge and Shoppers Run for Women
3. Legacy Gifts: Planned giving and bequests through Will Power program

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

CMHA Waterloo Wellington is a non-profit charitable organization delivering a comprehensive, full-care system for mental health, substance use health, and developmental services across the Waterloo Wellington region of Ontario. The organization serves approximately 18,000 individuals annually through 9 access points spanning children, youth, adults, and seniors. Core offerings include 24/7 crisis lines (Here 24/7, 988), clinical programs (1st Step psychosis, DBT, FACTT, Eating Disorders), children's services, seniors services, peer support, and workplace wellness training, all delivered at no cost to clients through government funding and charitable donations.

Product overview

CMHA Waterloo Wellington is a non-profit organization providing a comprehensive, full-care system for mental health, substance use health, and developmental services. The organization serves approximately 18,000 individuals annually across Waterloo Wellington region through multiple access points and programs. Core services include crisis lines (Here 24/7, 988, Here4Kids for children 0-6), clinical programs (1st Step for first episode psychosis, DBT, FACTT, Eating Disorders Program), children and youth services (walk-in clinic, crisis services, family support, developmental services), seniors services (geriatric mental health, intensive geriatric services), and peer support programs. The organization also operates digital platforms including My Path online learning, certificate training programs (ASIST, safeTALK, Mental Health First Aid), and corporate wellness services (Well at Work). In 2025, they opened a new 48,000 sq ft Children & Youth Services Building at 737 Woolwich St in Guelph serving as a hub for over 30 service providers.

Differentiator

Problem solved

Functional benefit

Brands

• Here 24/7: Access point for mental health, substance use, and crisis services in Waterloo Wellington region, available 24/7 by phone or website.
• Here4Kids
• My Path
• Well at Work
• The Grove Youth Wellness Hubs
• 1st Step

Products and services

• Here 24/7 Crisis and access line providing 24/7 support for mental health, substance use, and crisis services. Serves as the front door to the entire addictions, mental health and crisis sector in the Waterloo Wellington region. Contact: 1-844-437-3247.
• Here4Kids Access point for children up to age 6 in Guelph Wellington for mental health and developmental services. Connects caregivers to appropriate services through service coordinators. Contact: 1-844-454-3711.
• 988 Suicide Crisis Line National helpline for anyone across Canada thinking about suicide, or worried about someone they know. Available 24/7 in English and French via call or text 9-8-8.
• Youth Wellness Hubs Ontario Wellington-Guelph (The Grove) A 5-hub network of safe welcoming places where youth ages 12-26 can drop in to hang out, relax and access support. Provides recreation, education, career support, counselling and peer-to-peer programs.
• 1st Step (First Episode of Psychosis) Assessment and treatment program for people experiencing a first episode of psychosis, providing comprehensive care including medication management, counseling, peer support, and vocational support.
• Dialectical Behaviour Therapy (DBT) Cognitive-behavioral treatment for individuals with emotional dysregulation, teaching skills for mindfulness, distress tolerance, emotion regulation, and interpersonal effectiveness.
• Flexible Assertive Community Treatment Team (FACTT) Multidisciplinary team-based approach supporting individuals living in the community with significant mental health issues through coordinated care.
• Skills for Safer Living Suicide-intervention support group combining a twenty-week skills-based group with peer support for individuals with recurring thoughts and behaviours of self-harm.
• Integrated Mobile Police And Crisis Team (IMPACT) Crisis intervention team partnering with police to provide mental health support and de-escalation services in the community.
• Eating Disorders Program Comprehensive eating disorders services including assessment and treatment for adults (18+) in Waterloo Region, Guelph and Wellington County, and children/adolescents (6-18) in Guelph-Wellington and Cambridge. Provides team-based care with nurse practitioner, dietitian, and therapist.
• Children's Walk-In Service Walk-in service for children and youth (5-17) to meet with a Mental Health Clinician for assessment, available every Tuesday at 737 Woolwich Street in Guelph.
• Strong Beginnings Clinic Services for children 0-4 years old focusing on early developmental support and mental health consultation.
• Children's Crisis Services Crisis support services for children and youth (6-17) experiencing mental health emergencies.
• Infant and Child Development Developmental support services from birth to school entry, focusing on early intervention and family support.
• Family Support Options Funding and support coordination for families caring for children with developmental or physical disabilities, including Special Services At Home (SSAH) and Medically Fragile Technology Dependent (MFTD) programs.
• Intensive Geriatric Services Regional service supporting seniors with complex medical and/or mental health needs through home-based follow-up after comprehensive geriatric assessment.
• Seniors Mental Health Mental health services for seniors with complex cognitive, mental health, concurrent and/or behavioural issues, provided in partnership with Geriatric Specialists in Cambridge and Guelph Wellington.
• Self Help and Peer Support Peer support services provided by people with lived experience of mental health and/or addiction challenges, offering group and individual peer support, the Entrepreneur Program, Spark of Brilliance, and the Recovery Uncovered podcast.
• French Mental Health Services Mental health services in French including access to psychiatry, psychological support/counseling, mental health promotion workshops, and system navigation for children, adults and seniors.
• My Path Online learning platform offering free, self-paced courses on mental health topics including Building Better Boundaries, Self-Care, Self-Compassion, Stress Management, Challenge Negative Thinking, Mindfulness, and Understanding Mental Health.
• Certificate Programs In-depth training programs including ASIST (Applied Suicide Intervention Skills Training), safeTALK (Suicide Alertness For Everyone), and Mental Health First Aid Standard, developed with Living Works, CMHA National, and Mental Health Commission of Canada.
• Well at Work – Workplace Well-being Services Customized workplace wellness training and services including psychological health and safety consulting, wellness program audits, half-day training workshops (De-escalation Skills, Trauma-Informed Skills, Empathic Strain), and employee engagement activities.
• Seniors on Stevenson Transitional supportive housing program for adults aged 55+ experiencing homelessness, offering four private bedrooms with shared common spaces, mental health support, and housing stability planning in partnership with Stepping Stone.
• 1st Step Recovery Recovery-focused component of the First Episode of Psychosis program, providing ongoing support and resources for individuals in recovery.

Quantifiable outcome

• ~18,000 individuals served annually through comprehensive mental health, substance use, and developmental services
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

14 partnerships are on record, tiered minor and core.

• Exodus Watch Co.minorGTM or Marketing Partner · 26 June 2026$10 from each watch sold supports mental health initiatives locally. CHL contributed $10 per watch to CMHA WW totaling $1,550 for local mental health programs.
• Canadian Hockey League (CHL)minorGTM or Marketing Partner · 26 June 2026CHL partnered with Exodus Watch Co. supporting CMHA Waterloo Wellington. CHL matched donation ($1,550) to CMHA's Talk Today program nationally for player mental health training.
• Stepping StonecoreStrategic or Co-development Partner · 1 April 2026Partnership with Stepping Stone to operate Seniors on Stevenson transitional housing program for adults 55+ experiencing homelessness with mental health needs. Stepping Stone provides housing stability planning and management.
• Seniors on StevensoncoreStrategic or Co-development Partner · 1 April 2026Transitional supportive housing program at Stevenson Street residence (previously Discovery House and Stonehenge Safe Beds Program) for vulnerable seniors 55+ with mental health supports.
• Here 24/7 Partner Agencies (11 agencies)coreStrategic or Co-development PartnerHere 24/7 serves as the front door to the entire addictions, mental health and crisis sector in Waterloo Wellington region. CMHA WW coordinates with 11 partner agencies for integrated service delivery.
• Guelph Wellington Ontario Health TeamcoreStrategic or Co-development PartnerCMHA WW is a partner in the Guelph Wellington OHT working to transform provincial healthcare through integrated care delivery systems.
• Cambridge North Dumfries Ontario Health TeamcoreStrategic or Co-development PartnerCMHA WW participates in Cambridge North Dumfries OHT for coordinated healthcare delivery.
• KW4 Ontario Health TeamcoreStrategic or Co-development PartnerCMHA WW is a partner in KW4 OHT serving Kitchener-Waterloo area.
• The Grove Youth Wellness HubscoreStrategic or Co-development PartnerYWHO Wellington-Guelph is a 5-hub network of safe welcoming places for youth ages 12-26. Located at 737 Woolwich St, The Grove provides recreation, education, career support, counselling and peer-to-peer programs.
• Youth Wellness Hubs Ontario (YWHO)coreStrategic or Co-development PartnerCMHA WW hosts The Grove Youth Wellness Hubs - Youth Wellness Hubs of Ontario initiative providing youth mental health and wellness support.
• 9-8-8 Suicide Crisis HelplinecoreStrategic or Co-development PartnerCMHA WW is a proud partner in 9-8-8 Suicide Crisis Helpline - national helpline for anyone across Canada thinking about suicide or worried about someone they know.
• Stonehenge Therapeutic CommunityminorStrategic or Co-development PartnerCollaborative partnership for Supportive Housing services combining support with housing to promote successful tenancies.
• Thresholds Homes and SupportsminorStrategic or Co-development PartnerCollaborative partnership for Supportive Housing services.
• Dunara Homes for AdultsminorStrategic or Co-development PartnerCollaborative partnership for Supportive Housing services.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Canadian Mental Health Association Toronto (CMHA Toronto): Another Ontario branch of the same national CMHA federation delivering community-based mental health and addictions services with comparable programs (crisis lines, case management, peer support, housing). Directly comparable in mission, funding model (Ontario Health + donations), and service breadth, though operating at a larger urban scale.
• Canadian Mental Health Association Peel Dufferin (CMHA Peel Dufferin): Ontario CMHA branch serving the Peel and Dufferin regions with a similar mix of crisis, clinical, peer support, and housing services. Directly comparable governance structure (federated CMHA branch), funding model, and program taxonomy.
• Canadian Mental Health Association Ottawa (CMHA Ottawa): Ontario CMHA branch providing mental health and substance use services across the Ottawa region with comparable crisis lines, walk-in services, and integrated programs. Closely aligned mission and operating model as a CMHA federation branch.

Broad incumbents

• Canadian Centre for Addiction and Mental Health (CAMH): Canada's largest mental health and addiction teaching hospital and research centre, affiliated with the University of Toronto. Overlaps with CMHA WW on addictions and mental health services but operates at a much larger academic and specialty scale rather than community-based delivery.
• Ontario Shores Centre for Mental Health Sciences: Ontario specialty mental health hospital providing inpatient and outpatient services across the province. Overlaps on clinical mental health programming but operates as a hospital rather than a community-based CMHA branch.
• Homewood Health: One of Canada's largest private providers of mental health, addiction, and employee assistance services, operating both facilities and digital platforms. Comparable in mental health service breadth but uses a private-pay/EAP funding model rather than public charity funding.

Emerging players

• Kids Help Phone: National Canadian e-mental health service for youth providing 24/7 crisis support, counselling, and information. Directly comparable youth mental health mission and 24/7 access model; complements rather than competes with CMHA WW's Here4Kids and youth services in the region.
• ConnexOntario: Provincial helpline and information service providing referrals to mental health, addiction, and problem gambling services across Ontario. Operates the same kind of access-and-navigation role that CMHA WW's Here 24/7 plays regionally, but at a province-wide scope.
• 211 Ontario: Province-wide information and referral service for community, social, health, and government services. Partial overlap with CMHA WW's front-door role in Waterloo Wellington; both serve as navigators into local social and mental health services.

Others

• Canadian Mental Health Association National (CMHA National): Federation umbrella organization that CMHA Waterloo Wellington is a branch of. Not a peer in the competitive sense but is the direct parent governance body, sets national program standards (e.g., Mental Health First Aid, ASIST, safeTALK training that CMHA WW delivers), and provides brand and advocacy leverage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cmhaww

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about cmha waterloo wellington