childline trinidad and tobago

Name

childline trinidad and tobago

Legal name

ChildLine Trinidad and Tobago

Website

https://childlinett.org

Company type

Private

Founded year

2001

Operating status

Operating

Ownership category

akta.pro rank

Product category

Child Protection Helpline Services

NAICS

Child and Youth Services (62411), Child and Youth Services (624110), Other Individual and Family Services (624190), Educational Support Services (611710)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Child Protection & Child Rights (BPAGABAG)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Child Rights & Protection (BPADAGAG), Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK)

Keywords

• Child helpline services
• Child protection counselling
• Youth mental health support
• Psychosocial crisis intervention
• Child rights education

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Course Fees: Childline Learning platform generates revenue through course contribution fees of TT$300 per course. Courses are self-paced online programs in child protection and wellbeing.
2. Donations: Organization accepts donations through its website to support operations and services.
3. Grants and Partnerships: As a non-profit NGO, Childline likely receives grants and corporate contributions to sustain operations and safe spaces for children.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels6 records

Core offering

Childline Trinidad and Tobago is a non-profit NGO that provides a free, confidential 24/7 child helpline accessible via telephone (800-4321 or 131), live webchat (8 AM–8 PM), WhatsApp, and the My ChildLine mobile app, alongside free in-person and virtual psychosocial counselling for children and youth up to age 25. The organization also operates the Childline Learning e-learning platform offering self-paced paid courses on child abuse, mental health, child rights legislation, and regional child protection systems. Additional community-facing programmes include the School Ambassador Programme, parenting workshops, and outreach to schools and youth groups across Trinidad and Tobago.

Product overview

Childline Trinidad & Tobago is a non-profit NGO providing a comprehensive suite of child protection and wellbeing services for children and youth up to age 25. The core offerings include the 24/7 free helpline service (accessible via phone, WhatsApp, and live webchat), the My ChildLine mobile app (available on Android and iOS), and the Childline Learning e-learning platform. The mobile app serves as a digital hub for all services including mood tracking, live chat, counselling access, and emergency contacts. The e-learning platform offers five structured short courses in child protection and wellbeing topics. Additional programmes include tele counselling, in-person/virtual counselling, and the School Ambassador Programme for peer support development.

Differentiator

Problem solved

Functional benefit

Brands

• Childline Learning: An e-learning platform offering child protection and wellbeing short courses for professionals, parents, and concerned members of the public.
• My ChildLine App

Products and services

• My ChildLine App Free mobile application available on Android and iOS that serves as a digital hub for child protection services, providing access to live web chat, WhatsApp, toll-free helpline, mood tracking, games, diary, child rights information, and emergency contact numbers for children and youth up to age 25 in Trinidad and Tobago.
• Childline Learning E-Learning Platform Online learning management system offering self-paced short courses in child protection and wellbeing with interactive materials, quizzes, certificates of completion, and culturally relevant content for Trinidad and Tobago and the broader Caribbean. Courses priced at TT$300 each. Open to anyone aged 16 years or over.
• Childline Helpline Service Free, confidential 24/7 telephone helpline providing active listening, emotional support, crisis intervention, and referrals to child protection services for children and youth up to age 25 in Trinidad and Tobago. Accessible by calling 800-4321 or 131 from any telephone device.
• Live Webchat Free web-based text chat service accessible through the ChildLine website, available from 8 AM to 8 PM daily, providing private 1-on-1 text-based support for those unable or preferring not to speak on the phone.
• WhatsApp Helpline 24/7 WhatsApp helpline offering free text-based support, enabling users to chat with trained listeners anytime via WhatsApp messaging.
• Tele-Counselling Service Free telephone-based counselling service specifically designed for at-risk and vulnerable children up to age 25, reaching those in remote and difficult-to-access locations across Trinidad and Tobago.
• In-Person and Virtual Counselling Free psychosocial one-on-one and group counselling sessions for at-risk and vulnerable children and young people up to age 25, available in-person or virtually. Counsellors provide cognitive behavioural therapy, solution-focused therapy, educative psychology, and art therapy.
• School Ambassador Programme A school-based peer support programme fostering peer support skills among school children by establishing ChildLine Ambassadors at primary and secondary schools throughout Trinidad and Tobago. Students from Forms 3–4 (secondary) and Standards 3–4 (primary) are selected as ambassadors to enhance detection and response to children needing support.
• Child Abuse and Neglect Course Short online self-paced course covering the cyclic nature of child abuse, its impact on child development, and holistic prevention approaches. Available on the Childline Learning platform at TT$300, targeting professionals, parents, and concerned members of the public aged 16 and over.
• Mental Health and Psychosocial Wellbeing in Children and Adolescents (Fully-Online) Course Fully online self-paced course providing comprehensive understanding of mental health concerns, risk factors, and evidence-based interventions for children and adolescents in Trinidad and Tobago. 25 lessons with certificates of completion. Available on the Childline Learning platform at TT$300.
• Laws & Legislation Governing Child Rights and Protection Course Online self-paced course covering child rights, protection laws, policies, and agencies in Trinidad and Tobago. 23 lessons with certificates of completion. Available on the Childline Learning platform at TT$300.
• Regional Child Protection Systems Course Online self-paced course examining child protection systems across Caribbean countries including Trinidad and Tobago, Guyana, Saint Lucia, and Jamaica. 20 lessons with a 26-week duration and certificates of completion. Available on the Childline Learning platform at TT$300.
• Supporting the Mental Health and Psychosocial Well-being of Children and Adolescents (Hybrid) Course Five-week hybrid course combining self-paced online learning with weekly live sessions to equip participants with practical strategies to support child mental health and psychosocial well-being. Includes live instruction facilitated by trained facilitators. 50 enrolled students. Available on the Childline Learning platform.

Quantifiable outcome

• 11,000+ children served 2020-2025
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered flagship, core and minor.

• Child Helpline InternationalflagshipStrategic or Co-development PartnerChildline Trinidad and Tobago is a founding member of Child Helpline International, a global network spanning 142 countries and territories. This partnership provides access to global best practices, peer support, and international standards for child helpline services. The network was established in 2003 and International Child Helpline Day celebrates the vital work of child helplines globally.
• Children's Authority of Trinidad and TobagocoreStrategic or Co-development PartnerChildline works with the Children's Authority for referrals to child protection services. The Children's Authority receives reports of child abuse (averaging 361 per month) and works with Childline to ensure children receive appropriate support and intervention.
• Ministry of Social Development and Family ServicescoreStrategic or Co-development PartnerGovernment ministry providing family services support. Referrals and coordination for families needing social services support. Listed as a resource for parents seeking support (Hotline: 800-1MSD).
• Labour Inspectorate UnitminorOthersGovernment unit handling child labour issues. Contact number 625-8478 provided for reporting cases of child labour alongside Childline contact information.
• National Family Services DivisioncoreStrategic or Co-development PartnerDivision of the Ministry providing family services. Contact numbers 794-7483 or 784-5538 provided as referral resources for families needing support with child welfare issues.
• Families in ActionminorStrategic or Co-development PartnerOrganization supporting families in Trinidad and Tobago. Contact number 628-6333 provided as a resource for parents and guardians seeking mental health support for children.
• TTPS Cybercrime UnitminorStrategic or Co-development PartnerTrinidad and Tobago Police Service unit handling cybercrime. Adults can contact this unit for serious online threats or fraud as recommended by Childline's online safety resources.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Childline UK (NSPCC): Childline UK is the original child helpline service operating the same brand identity and service model. Both organizations provide free, confidential 24/7 helpline support to children and young people via phone and online chat, with school outreach and professional training programmes. Trinidad and Tobago's Childline is directly affiliated through the Child Helpline International network that Childline UK helped establish.
• Kids Help Phone: Canada's leading 24/7 e-mental health service for young people, offering phone, text, and live chat support along with educational resources. Kids Help Phone operates an almost identical service model to Childline Trinidad and Tobago, including multi-channel crisis support, professional development courses, and app-based tools for mental health tracking.
• Crisis Text Line: US-based 24/7 crisis intervention service providing text-based support via trained volunteers, with strong overlap to Childline's WhatsApp and webchat channels. Both organizations leverage volunteer-driven models and serve at-risk youth through confidential digital channels.
• Childhelp: US-based national child abuse hotline and treatment organization operating crisis hotlines, prevention education, and trauma-informed care. Childhelp's hotline model and educational programming directly parallels Childline Trinidad and Tobago's helpline and Childline Learning offerings.

Broad incumbents

• Samaritans: UK-based charity providing 24/7 emotional support to anyone in distress via phone, email, and letter. Samaritans is comparable as a long-established volunteer-driven helpline serving vulnerable populations with similar operational and volunteer-dependent delivery model.
• Save the Children: Global NGO focused on child rights, protection, and wellbeing operating across 120+ countries with extensive child protection programming and policy advocacy. Save the Children shares Childline's child protection mission but operates at much larger scale across broader programmatic areas.
• UNICEF Caribbean Office: UN agency focused on child rights and wellbeing across Caribbean nations. UNICEF works on child protection policy, programs, and partnerships in the same region Childline operates, and Child Helpline International has formal partnerships with UNICEF on child helpline standards globally.

Emerging players

• Brave (online therapy for teens): Online therapy platform specifically designed for adolescents, offering chat and video sessions with licensed therapists. Brave overlaps with Childline's counseling and virtual service offerings for at-risk youth but operates as a paid commercial platform rather than a free helpline.

Regional players

• Lifeline Australia: Australia's national 24/7 crisis support and suicide prevention helpline operating a volunteer-staffed phone and text service. Lifeline shares Childline's helpline service model and volunteer-driven operational structure but is regionally focused on Australia.
• Bermuda Youth Counselling: Caribbean-based youth counseling service providing mental health support to young people in Bermuda. Comparable as a regional Caribbean peer offering counseling and crisis support to youth with similar operational scale to Childline Trinidad and Tobago.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/childline-trinidad-and-tobago
• Instagraminstagram.com/childlearntt

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about childline trinidad and tobago