Child Helpline International
Child Helpline International is a non-profit network organization supporting approximately 180 child helplines across 138+ countries. It provides capacity building, data benchmarking, and global advocacy to strengthen child protection services for children and adolescents in need.
- Company typePrivate
- Founded2003
- HeadquartersAmsterdam, Netherlands
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Child Helpline International does
Child Helpline International (CHI) is a non-profit network organization that supports and represents child helplines worldwide, with a stated membership spanning approximately 180 child helplines across more than 138 countries. Its core function is to provide capacity building, technical guidance, and collective advocacy on behalf of member helplines that receive contacts from children and adolescents in need of protection, counseling, or referral services. The organization aggregates anonymized data across its network to produce comparative reports on child welfare issues, which it uses to influence policy and inform programming.
Operationally, CHI's products and services include benchmarking and data-collection tools for member helplines, training and capacity-building curricula for counsellors and managers, and policy advocacy directed at governments and multilateral bodies. Its underlying platform architecture centers on standardized data reporting from heterogeneous national helplines, which is then synthesized into global and regional insights. Notable partnerships include collaboration with UNICEF on global child protection priorities and with the GSMA to extend mobile-based helpline reach through telecom operators in low- and middle-income markets.
CHI's business model is that of a member-supported, grant-funded international NGO. Revenue is derived primarily from institutional grants (multilateral agencies, governments, foundations) and corporate partnerships, rather than commercial fees. Its "customers" are the member child helplines themselves, which in turn serve end users — children and adolescents contacting the helplines. The organization's strategic value is concentrated in its convening role, its data benchmarking capability, and its relationships with regulators and major institutional funders.
Child Helpline International firmographics
Firmographics- Name
- Child Helpline International
- Legal name
- Child Helpline International
- Website
- https://childhelplineinternational.org
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Child Helpline International is a non-profit network organization supporting approximately 180 child helplines across 138+ countries. It provides capacity building, data benchmarking, and global advocacy to strengthen child protection services for children and adolescents in need.
- Ownership category
- akta.pro rank
Child Helpline International industry classification
Industry- Product category
- Child Protection Services
- NAICS
- Child and Youth Services (62411), Child and Youth Services (624110), Social Assistance (624)
- SIC
- Services-Social Services (8300), Communications Services, Nec (4899)
- akta.pro primary industry
- Child Protection & Child Rights (BPAGABAG)
- akta.pro secondary industries
- Child Rights & Protection (BPADAGAG), Family Resource Centers & Wraparound Support Services (EDACALAH)
Keywords
Where Child Helpline International is headquartered
LocationHeadquarters
- HQ city
- Amsterdam
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Child Helpline International business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Donations and Grants: Child Helpline International operates as a nonprofit organization funded through donations and grants. The website includes a 'Support Our Work' PayPal donation option. Financial support is received from organizations including the European Union's Citizens, Equality, Rights and Values Programme (2021-2027).
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Child Helpline International product offering
Product offeringCore offering
Child Helpline International coordinates a global network of 150+ national child helpline members operating in 130+ countries and territories. The organization delivers capacity building through an eLearning platform, provides operational guidance via its Core Quality Standards (CQS) framework, aggregates cross-country child helpline data through a Data Dashboard, and runs evidence-based advocacy programmes (including JUST-LISTEN, Voice Up Africa!, and Unheard Voices) to influence child protection policy.
Product overview
Child Helpline International operates as a collective impact organization and global network comprising over 150 child helpline members from more than 130 countries. The organization functions as a coordination hub rather than a single unified product, offering multiple interconnected programmes and services: core programmes (JUST-LISTEN, COR Sandbox, Unheard Voices, Voice Up Africa!, Voice Up Online, Voices Together Europe) that provide capacity building, online safety, and child participation support; an eLearning Platform for member training; a Data Dashboard aggregating global child helpline statistics; and Core Quality Standards (CQS) providing operational guidance. The 116 111 harmonized number provides pan-European access to child helpline services. Campaigns including Every Second Counts and Free Our Voices (2014-2017) drive advocacy and awareness. The network collects and analyzes data from members to influence policy and support evidence-based advocacy for children's rights globally.
Differentiator
Problem solved
Functional benefit
Products and services
- eLearning Platform Co-created online learning platform providing educational courses for child helpline members on topics including children in migration, mental health support, crisis response, and child protection, accessible in English, Spanish, French, and Arabic.
- Data Dashboard (Research and Child Helpline Data) Data collection and analysis platform aggregating contacts and counselling data from child helpline members worldwide to inform policy and advocacy efforts. Captures millions of contacts annually from 150+ members in 130+ countries.
- Core Quality Standards (CQS) Quality standards framework providing guidance to child helplines on improving operational quality, including funding stability requirements, counselling protocols, and accessibility standards.
- 116 111 Harmonized Number Pan-European harmonized child helpline number providing consistent, toll-free access to child support services across 23 EU member states and 7 additional European countries.
- JUST-LISTEN Programme focused on listening to children and young people and supporting their voices through child helpline services and child participation activities.
- Unheard Voices Project working with partners and governments to support the establishment of child helpline services in countries where they do not yet exist, addressing gaps in child protection systems.
- Voice Up Africa! Two-year initiative (2024-2026) funded by Safe Online, working with seven African child helpline members to prevent online child sexual exploitation and abuse in Eastern and Southern Africa.
- Voice Up Online Programme focused on amplifying children's voices in online spaces and promoting child online safety through digital participation initiatives.
- COR Sandbox Programme addressing safe online environments for children, working with partners to enhance child online protection through operational pilots and policy advocacy.
- Voices Together Europe European Commission-funded programme supporting child helpline services and child participation across Europe under the Citizens, Equality, Rights and Values Programme (2021-2027).
Quantifiable outcome
- 6,368,322 total contacts received by child helpline members in 2023
- +4 more outcomes
Companies that use Child Helpline International
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles3 records
Child Helpline International technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Child Helpline International partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, major and minor.
- 5Rights Foundationcore5Rights Foundation led a joint statement signed by 140 child rights organizations including Child Helpline International, calling on the EU to pursue safety-by-design rather than exclusion in child online protection policies.
- UNICEFcoreUNICEF collaborates with Child Helpline International on the Africa Taskforce on Child Online Protection launched at MWC Kigali 2025. UNICEF also provided funding for the 'Hearing the voices of Ukrainian children' project through its Europe and Central Asia Regional Office.
- GSMAcoreGSMA launched Africa's first Taskforce on Child Online Protection with UNICEF and Child Helpline International at MWC Kigali 2025 to enhance safety and rights of children in the digital space across Africa.
- Kids in Need of Defense (KIND)coreKIND leads the Suzir'ya project protecting children displaced by the Ukraine war, with Child Helpline International providing expertise on child helpline services. Sub-regional workshops held with child helplines from Ukraine, Poland, Slovakia, and Romania.
- Tech MattersmajorCollaborative research with Tech Matters on Online Child Sexual Exploitation and Abuse (OCSEA), surveying members about contacts received regarding OCSEA to understand victim characteristics and barriers to reporting.
- International Telecommunication Union (ITU)coreITU's Child Online Protection Programme co-leads the Protection through Online Participation (PoP) Principles initiative with Child Helpline International and the UN Special Representative on Violence Against Children.
- International Telecommunication Union (ITU) and GSMAcoreFree Our Voices campaign (2014-2017) partnered with ITU and GSMA to introduce toll-free access to child helplines in 20+ countries, establish new helplines, and promote harmonized numbers globally.
- Missing Children EuropeminorCollaboration on Ukrainian crisis response, with Missing Children Europe providing resources for missing Ukrainian children across Europe and a dedicated web page for reporting missing children.
- WeProtect Global AlliancemajorStrategic partnership addressing child sexual abuse and exploitation. Child Helpline International's position paper on CSEA contributes to the collective response alongside WeProtect's global work.
- INHOPEmajorPartnership with INHOPE (international association of hotline organizations) to address online child sexual exploitation and abuse.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Child Helpline International competitors and assessment
Company assessmentBroad incumbents
- Plan International: Global development and rights organization focused on children, particularly girls, with overlapping child participation, protection, and advocacy programmes that compete for similar donor attention.
- UNICEF: The UN children's agency, a direct strategic partner of CHI. UNICEF operates across the same child protection and rights space at vastly greater scale and competes for the same donor funding and policy influence as CHI.
- Save the Children: Major international NGO with extensive child protection programming, competing for the same institutional donor funding and government partnerships in child rights and protection.
- SOS Children's Villages: Global nonprofit supporting children and families, with comparable international footprint and overlapping child protection, family strengthening, and youth advocacy programming.
Direct peers
- INHOPE: International association of internet hotlines combating child sexual abuse material online, with an active partnership with CHI and overlapping mandate in online child protection and hotline operations.
- ECPAT International: Global network working to end the sexual exploitation of children, with a comparable membership-based network model and overlapping focus on child online safety and child helpline advocacy.
- Terre des Hommes: International children's rights network with member organizations in multiple countries providing child protection services, structurally similar to CHI as a federated network focused on children's rights.
- Family for Every Child: Global network of civil society organizations working on child care, family support, and child protection, structurally similar to CHI as a member-based international child welfare network.
- WeProtect Global Alliance: Global alliance dedicated to ending child sexual exploitation and abuse online, directly overlapping with CHI's COR Sandbox, Voice Up Online, and OCSEA research work. CHI is an active partner and competitor in the same niche.
- Missing Children Europe: European federation for missing and sexually exploited children, a direct partner of CHI on Ukrainian crisis response and on overlapping policy advocacy for child protection in Europe.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Child Helpline International social profiles
Digital presenceChild Helpline International financial estimates
Financial estimateRevenue estimate
Valuation estimate
Child Helpline International leadership team
Management profileNumber of profiles
Profiles6 records
Child Helpline International funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Child Helpline International M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Child Helpline International
What does Child Helpline International do?
Child Helpline International coordinates a global network of 150+ national child helpline members operating in 130+ countries and territories. The organization delivers capacity building through an eLearning platform, provides operational guidance via its Core Quality Standards (CQS) framework, aggregates cross-country child helpline data through a Data Dashboard, and runs evidence-based advocacy programmes (including JUST-LISTEN, Voice Up Africa!, and Unheard Voices) to influence child protection policy.
Is Child Helpline International a public or private company?
Child Helpline International is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Child Helpline International founded?
Child Helpline International was founded in 2003. It employs 11 to 50 people.
Where is Child Helpline International based?
Child Helpline International is headquartered in Amsterdam, Netherlands, in the Europe region.
How does Child Helpline International make money?
One revenue line is on record: donations and Grants.
Who are Child Helpline International's main competitors?
Broad incumbents on record are Plan International, UNICEF, Save the Children and SOS Children's Villages. Direct peers are INHOPE, ECPAT International, Terre des Hommes, Family for Every Child, WeProtect Global Alliance and Missing Children Europe.
Does Child Helpline International have an API?
No public API is recorded for Child Helpline International.
What industry is Child Helpline International in?
Child Helpline International's product category is Child Protection Services. Its primary akta.pro industry code is BPAGABAG, Child Protection & Child Rights, with a secondary code of BPADAGAG, Child Rights & Protection. Its NAICS code is 62411 and its SIC code is 8300.