Hello Patient
Hello Patient builds Mia, an AI conversational agent that automates healthcare patient communications across voice, text, and chat. Headquartered in Austin, TX, it serves multi-location practices across eight specialties with HIPAA-compliant, EHR-integrated front-office, back-office, and recall workflows.
- Company typePrivate
- Founded2025
- HeadquartersAustin, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Hello Patient does
Hello Patient (legal entity Patient Engagement Technologies, Inc.) is an Austin, Texas-based healthcare AI company that builds and sells a conversational AI assistant called Mia to automate patient communications across voice, text, and chat for multi-location healthcare practices. The platform is purpose-trained on healthcare-specific knowledge bases and triage rules, supports English and Spanish, and handles appointment scheduling, insurance verification, patient intake, recall campaigns, referral conversion, after-hours coverage, and clinical-triage escalation (including routing to 911/988) while logging every interaction for compliance. It integrates with 14+ EHR, practice management, and CRM systems via FHIR and HL7 standards, with CSV-based fallback for systems lacking API access, and is HIPAA-compliant and SOC 2 Type 1 certified with BAAs signed for every practice.
The product is organized into three modules — front-office automation (inbound calls/texts/chat, scheduling, intake, insurance verification), back-office automation (RCM/billing, no-show reconnection), and practice growth (recall campaigns, lapsed patient reactivation, referral conversion) — and is sold across eight verticals: Dentistry, Dermatology, ENT, Mental Health, Optometry, Orthopedics, Urgent Care, and Veterinary Care. Customers range from SMB dental practices (Wally, Winter Dentistry) to large enterprise operators, including Carbon Health (81+ urgent care and primary care clinics), a 96-location urgent care practice, Octave Therapy, Pulse MD Urgent Care, Hopscotch Primary Care, Harbor Health, Halo Health, and Parachute (plasma donation). Reported outcomes include 100% call answer rates versus a ~75% industry average, 18% more appointments booked per location per day, 95% reduction in patient wait times, a 40% SMS booking conversion at Carbon Health, and a 20% conversion lift in outbound donor reactivation at Parachute.
The company sells primarily through a sales-led motion targeting PE-backed provider groups, multi-location practices, and large digital-health platforms, supplemented by inside sales for mid-market accounts and a self-serve live demo on its website. Pricing is a flat monthly subscription tailored to practice size, call volume, and number of locations, offered with a 3-month risk-free pilot and a no-questions exit clause. As of September 2025, Hello Patient had raised approximately $30 million in total funding across a $6.3M seed round (8VC, January 2025) and a $22.5M Series A (Scale Venture Partners, September 2025), and had powered over 1.3 million conversations (327K calls and 993K messages) across its customer base.
Hello Patient firmographics
Firmographics- Name
- Hello Patient
- Legal name
- Patient Engagement Technologies, Inc.
- Website
- https://hellopatient.com
- Company type
- Private
- Founded year
- 2025
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hello Patient builds Mia, an AI conversational agent that automates healthcare patient communications across voice, text, and chat. Headquartered in Austin, TX, it serves multi-location practices across eight specialties with HIPAA-compliant, EHR-integrated front-office, back-office, and recall workflows.
- Ownership category
- akta.pro rank
Hello Patient industry classification
Industry- Product category
- Healthcare Conversational AI / Patient Communication Software
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Offices of Physicians (62111)
- SIC
- Services-Health Services (8000), Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)
- akta.pro secondary industries
- Patient Communications (Reminders/Confirmations/Recalls) (HLACADAH), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)
Keywords
Where Hello Patient is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Hello Patient business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (AI Patient Communication Platform): Flat monthly subscription fee for AI receptionist/communication platform. Pricing is customized to practice needs and scales with call volume and number of locations. Includes onboarding, dedicated team setup, and ongoing support and tuning.
- Usage/Volume-Based Scaling: Pricing scales with practice volume — number of locations, monthly call volume, and breadth of workflows handled (front office, back office, growth/outreach). Higher-volume multi-location practices pay more; scales down for smaller practices.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | 3-Month Risk-Free Pilot |
| Subscription | Monthly | Tailored Flat Monthly Plan |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Hello Patient product offering
Product offeringCore offering
Hello Patient provides an AI-powered conversational platform named Mia that autonomously handles patient communications for healthcare practices across voice (phone), text (SMS), and chat channels. Mia performs 24/7 appointment scheduling, insurance verification, patient intake, call triage, outbound recall campaigns, and referral conversion. The platform integrates with major EHR and practice management systems (Athenahealth, eClinicalWorks, ModMed, AdvancedMD, NextGen, Veradigm, etc.) via FHIR/HL7 standards, and is HIPAA-compliant with signed BAAs. It is sold as a SaaS subscription scaled by call volume and number of practice locations.
Product overview
Hello Patient is an AI-powered healthcare communication platform providing a unified conversational AI assistant named Mia that operates across voice, text, and chat channels. The platform is built as a modular system comprising a core AI agent (Mia) that handles front office automation (call/text answering, scheduling, insurance verification, intake), back office automation (billing/RCM, no-show reconnection), and practice growth tools (recall campaigns, referral conversion, patient reactivation). Hello Patient's product portfolio spans specialized solutions for Dentistry, Dermatology, ENT, Mental Health, Optometry, Orthopedics, Urgent Care, and Veterinary Care specialties. The platform integrates with major EHR systems (Athena Health, eClinicalWorks, ModMed, NextGen, AdvancedMD, Veradigm, etc.) and CRMs (Customer.io, HubSpot, Salesforce) via FHIR/HL7 standards or CSV exports.
Differentiator
Problem solved
Functional benefit
Products and services
- Mia AI Assistant AI-powered conversational receptionist platform that autonomously handles patient communications across voice (phone), text (SMS), and chat for healthcare practices. Performs 24/7 appointment scheduling, insurance verification, new patient intake, call triage, outbound recall campaigns, and referral conversion with deep EHR/PM integration (FHIR/HL7). HIPAA-compliant by design, SOC 2 Type 2 certified, and signs BAAs with every practice. Sold as a SaaS subscription scaled by call volume and number of locations, with a 3-month risk-free pilot.
Quantifiable outcome
- 100% call answer rate — 25% more than most front desks today
- +9 more outcomes
Companies that use Hello Patient
Customer profileNamed customers9 records
Segments10 records
Ideal customer profiles4 records
Hello Patient technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability7 records
Feature7 records
Hello Patient partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Athena Health (athenaOne)coreIntegration partner. Hello Patient integrates with Athena Health / athenaOne for scheduling, patient lookup, and appointment management. One of 14+ EHR integrations enabling Hello Patient to read schedules, book appointments, and log conversation context directly in the EHR. Athena Health is prominently featured as a key integration partner across all specialty pages.
- eClinicalWorkscoreIntegration partner. Hello Patient integrates with eClinicalWorks EHR platform for scheduling, patient account creation, and clinical note logging. Prominently featured as a key integration across all specialty pages and FAQ sections.
- ModMed (Modernizing Medicine)coreIntegration partner. Hello Patient integrates with ModMed's EMA EHR platform. Prominently featured alongside Athena Health, eClinicalWorks, and AdvancedMD as a key integration partner across all specialty pages. Case study references ModMed for urgent care workflows.
- AdvancedMDcoreIntegration partner. Hello Patient integrates with AdvancedMD for scheduling, patient management, and workflow automation. Listed as a key integration across all specialty pages and frequently referenced in case study FAQs about urgent care multi-location deployments.
- NextGen HealthcarecoreIntegration partner. Hello Patient integrates with NextGen Healthcare's EHR and practice management solutions. Listed as a key integration partner across specialty pages.
- VeradigmcoreIntegration partner. Hello Patient integrates with Veradigm (formerly Allscripts) for scheduling and patient data management. Featured as a key integration partner on all specialty pages.
Scale indicators16 records
Recent moves4 records
Expansion highlights5 records
Hello Patient competitors and assessment
Company assessmentDirect peers
- Syllable AI: Syllable provides an AI phone agent for healthcare practices that handles patient calls end-to-end, including scheduling and triage. A near-direct competitor in the AI healthcare receptionist category.
- Assort Health: Assort Health provides AI-driven patient scheduling and call handling for medical practices. Closely aligned with Hello Patient's Mia in product category (AI call/text handling) and target customer (multi-location provider groups).
- Hyro: Hyro offers conversational AI for healthcare call centers, automating patient scheduling, prescription refills, and inquiries across voice and chat. Comparable in both product modality and healthcare vertical focus.
- Notable Health: Notable Health builds AI-powered patient intake, scheduling, and communication tools for healthcare practices. Directly comparable to Hello Patient's front-office automation suite, serving similar multi-specialty provider customers.
Emerging players
- Suki AI: Suki AI offers an AI assistant for clinicians (ambient documentation, commands). Adjacent rather than directly competitive — focused on clinician workflows rather than patient-facing communications — but operates in the healthcare AI category.
- Kyruus: Kyruus provides a patient access platform including provider search, scheduling, and digital intake for health systems. Overlaps with Hello Patient in patient-facing scheduling and intake but is more established in large health system deployments.
- Decagon: Decagon builds AI agents for enterprise customer support across voice, chat, and email, including healthcare clients. Competes with Hello Patient in the conversational AI agent category but is industry-horizontal rather than healthcare-specialized.
- Drips: Drips provides AI-driven outbound SMS and conversational messaging for healthcare, focused on patient reactivation and appointment reminders. Adjacent — overlaps with Hello Patient's outbound recall and SMS modules.
Broad incumbents
- Amazon Connect: Amazon Connect is AWS's cloud contact center platform used across industries including healthcare. While not purpose-built for healthcare, it competes as the broad platform alternative that large health systems may adopt with their own customization.
- Nuance (Microsoft): Nuance, now part of Microsoft, offers Dragon/DAX ambient clinical documentation and patient engagement solutions integrated with Microsoft Cloud for Healthcare. A broad incumbent whose healthcare communications stack overlaps with Hello Patient as part of a much larger portfolio.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Hello Patient social profiles
Digital presenceHello Patient compliance and trust
Trust signalCompliance2 records
Hello Patient financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hello Patient leadership team
Management profileNumber of profiles
Profiles7 records
Hello Patient funding detail
Funding detailFunding overview
Funding rounds2 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hello Patient M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hello Patient
What does Hello Patient do?
Hello Patient provides an AI-powered conversational platform named Mia that autonomously handles patient communications for healthcare practices across voice (phone), text (SMS), and chat channels. Mia performs 24/7 appointment scheduling, insurance verification, patient intake, call triage, outbound recall campaigns, and referral conversion. The platform integrates with major EHR and practice management systems (Athenahealth, eClinicalWorks, ModMed, AdvancedMD, NextGen, Veradigm, etc.) via FHIR/HL7 standards, and is HIPAA-compliant with signed BAAs. It is sold as a SaaS subscription scaled by call volume and number of practice locations.
Is Hello Patient a public or private company?
Hello Patient is a private company. It is classified as venture growth investor backed and is currently operating.
When was Hello Patient founded?
Hello Patient was founded in 2025. It employs 11 to 50 people.
Where is Hello Patient based?
Hello Patient is headquartered in Austin, United States, in the North America region.
How does Hello Patient make money?
Two revenue lines are on record. SaaS Subscription (AI Patient Communication Platform) is the primary driver. The others are usage/Volume-Based Scaling.
Who are Hello Patient's main competitors?
Direct peers on record are Syllable AI, Assort Health, Hyro and Notable Health. Emerging players are Suki AI, Kyruus, Decagon and Drips. Broad incumbents are Amazon Connect and Nuance (Microsoft).
Does Hello Patient have an API?
No public API is recorded for Hello Patient.
What industry is Hello Patient in?
Hello Patient's product category is Healthcare Conversational AI / Patient Communication Software. Its primary akta.pro industry code is HLACAEAC, Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat), with a secondary code of HLACADAH, Patient Communications (Reminders/Confirmations/Recalls). Its NAICS code is 56142 and its SIC code is 8000.