Drips.com
Drips provides AI-powered Conversations as a Service (CaaS), enabling enterprises in healthcare, insurance, financial services, and higher education to run compliant two-way SMS, voicemail, and call outreach at scale using proprietary NLP technology and a managed services overlay.
- Company typePrivate
- Founded2016
- HeadquartersAkron, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Drips.com does
Drips Holdings, LLC, operating as Drips.com, is an AI-powered conversational outreach provider headquartered in Akron, Ohio (with an operational sales presence indicated by an Austin, Texas phone number). The company offers Conversations as a Service (CaaS), a managed service that combines human-like two-way SMS texting, scheduled calling, and AI-driven voicemail to drive consumer engagement at scale. Its core technology is a proprietary natural language processing model trained on more than 1.5 billion conversations and 3.5 billion touchpoints, holding over 8 million concurrent conversations at approximately 99% autonomy and recognizing over 250,000 unique opt-out expressions at a 98.5% confidence threshold. Compliance and orchestration are handled by the Drips Rules Engine (DRE), which codifies TCPA, state mini-TCPA, 10DLC, and HIPAA-related rules, and is reinforced by ISO 27001 and HITRUST Essentials e1 certifications.
The platform is delivered as a managed service that pairs the technology with a dedicated team of account managers, customer success managers, client insights managers, and campaign coordinators, alongside an open API and pre-built integrations with Salesforce, HubSpot, Genesys, Five9, Cisco, Avaya, Marketo, and Zapier. Drips targets Fortune 500 and large enterprise buyers in five verticals: healthcare payers (including Medicare Advantage and Medicaid), healthcare providers, insurance carriers, financial services and banking, and higher education. GTM is primarily direct enterprise field sales supported by a formal Partner Program with consulting and advisory firms and self-serve interactive demos; pricing is quote-based and annual. The company has been backed by Accel-KKR (lead investor in the 2021 strategic growth round), the Blue Venture Fund, Wells Fargo Capital Finance, and CIBC Innovation Banking, and has earned Deloitte Technology Fast 500 recognition for three consecutive years (through 2021), CIOReview's 2024 Conversations as a Service Company of the Year, and a 2022 Northeast Ohio Top Workplaces honor.
Drips.com firmographics
Firmographics- Name
- Drips.com
- Legal name
- Drips Holdings, LLC
- Website
- https://drips.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Drips provides AI-powered Conversations as a Service (CaaS), enabling enterprises in healthcare, insurance, financial services, and higher education to run compliant two-way SMS, voicemail, and call outreach at scale using proprietary NLP technology and a managed services overlay.
- Ownership category
- akta.pro rank
Drips.com industry classification
Industry- Product category
- Conversational AI Customer Engagement
- NAICS
- Software Publishers (513210), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Prepackaged Software (7372), Telegraph & Other Message Communications (4822)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Marketing Automation & Lifecycle/Drip Campaign Management (MPAAAIAC), Social Customer Service & Conversational Sales Platforms (CRAFANAL), Patient Community, Peer Support & Social Engagement (HLACAEAK)
Keywords
Where Drips.com is headquartered
LocationHeadquarters
- HQ city
- Akron
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Drips.com business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Conversations as a Service (Managed Service): Drips operates as a managed service provider delivering Conversations as a Service. The company provides an AI-powered outreach platform along with a full team of outreach professionals including account managers, customer success managers, client insights managers, and campaign coordination teams. The managed services model means Drips handles setup, campaign management, and ongoing performance improvement.
- SaaS Platform Licensing: Drips provides an AI-powered platform with open API for CRM, marketing automation, dialer, and call center integration. This implies a platform/software licensing component alongside the managed service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise managed service — quote-based pricing for large organizations |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Drips.com product offering
Product offeringCore offering
Drips sells Conversations as a Service (CaaS), an AI-powered conversational outreach platform that enterprises use to run human-like two-way SMS, scheduled calling, and voicemail conversations with consumers at scale. The offering is delivered as a managed service, pairing the proprietary NLP-driven platform with account management, customer success, and campaign coordination teams for healthcare payers, healthcare providers, insurance carriers, financial services, and higher education clients.
Product overview
Drips offers Conversations as a Service (CaaS), a unified AI-powered conversational outreach platform that combines human-like two-way texting, scheduled calling, and voicemail messaging. The core CaaS platform is supplemented by specialized modules including Drive to Site (driving web conversions), Visual Voicemail (transcribed voicemail), Welcome + (onboarding), Retain (churn prevention), and Disqualified (compliance-focused opt-out management). All capabilities are powered by a proprietary NLP model with over 1.5 billion conversations handled, integrating via open API with CRM, marketing automation, and contact center platforms.
Differentiator
Problem solved
Functional benefit
Brands
- Conversations as a Service (CaaS): Drips' core service platform enabling AI-powered two-way conversational outreach including SMS, scheduled calling, and voicemail messages at scale.
Products and services
- Conversations as a Service (CaaS) Drips' flagship offering, an AI-powered conversational outreach platform delivered as a managed service that uses proprietary natural language processing to drive human-like two-way SMS, scheduled calling, and voicemail conversations with consumers at scale. Sold to enterprise clients in healthcare, insurance, financial services, and higher education, with bundled account management, customer success, client insights, and campaign coordination teams.
Quantifiable outcome
- 142% increase in Medicare conversion rate (Spring Venture Group vs. outbound dialing alone)
- +9 more outcomes
Companies that use Drips.com
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles5 records
Drips.com technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability6 records
Feature7 records
Drips.com partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Consulting and Advisory Organizations (Partner Program)coreDrips partners with leading consulting and advisory organizations through its formal Partner Program. These partners refer client organizations to Drips and earn commissions. The program includes referral and sales advisor tracks, with joint success strategies and shared commissions for closed deals.
- SalesforcecoreSalesforce is listed as a common technology integration for Drips clients. The Drips platform offers an open API and pre-built connectors for CRM systems including Salesforce.
- HubSpotcoreHubSpot is listed as a common CRM integration for Drips clients. The platform integrates with HubSpot for marketing automation and contact management.
- GenesyscoreGenesys is listed as a common integration for Drips, connecting with Genesys cloud contact center and customer experience platforms.
- Five9coreFive9 is listed as a common integration for Drips, connecting with Five9 cloud contact center solutions.
- McDermott Will & Emery LLPcoreDrips works with leading legal firms including McDermott Will & Emery LLP to stay on top of fast-changing outreach regulations. Matthew Knowles of McDermott Will & Emery is quoted in Drips' compliance content, and the firm contributes to Drips' compliance educational materials and product development.
- CompliancePointminorDrips was a proud sponsor of CompliancePoint Exchange '24 event in Orlando, Florida on October 8-9, 2024, sharing its compliance-focused conversational strategy at the event.
- HITRUSTcoreDrips earned HITRUST Essentials, 1-year (e1) certification demonstrating foundational cybersecurity. HITRUST provides the certification framework that validates Drips' security controls for healthcare data.
- The Campaign Registry (TCR)coreDrips is registered as a Campaign Service Provider (CSP) with The Campaign Registry (TCR) for 10DLC messaging. TCR vets campaigns and ensures the authenticity and dependability of campaign texts to wireless carriers, providing trust scores and carrier tier throughput.
Scale indicators18 records
Recent moves6 records
Expansion highlights6 records
Drips.com competitors and assessment
Company assessmentDirect peers
- Quiq: Quiq is a conversational AI and asynchronous messaging platform for enterprise customer engagement across SMS, web chat, and messaging apps. It competes most directly with Drips in AI-led two-way SMS outreach for enterprise CX and sales use cases.
- Podium: Podium is an AI-first messaging and customer interaction platform focused on SMS-based engagement, lead conversion, and review generation for local businesses and enterprises. Its AI-driven text-based outreach and conversion focus overlap directly with Drips' CaaS positioning.
- LivePerson: LivePerson is an enterprise conversational AI platform providing messaging, voice, and AI-driven customer engagement for large brands. It is one of the most direct competitors in AI-powered two-way conversational outreach at enterprise scale.
- Intercom: Intercom offers an AI-powered customer service and engagement platform built around messaging, chatbots, and proactive outreach (e.g., Fin AI Agent). It competes with Drips for enterprise conversational engagement, particularly in customer success and lifecycle messaging.
- Kustomer: Kustomer (now part of Salesforce) provides an AI-powered CRM and customer service platform with messaging, automation, and proactive outreach capabilities. It overlaps with Drips in AI-led two-way customer conversations and CRM-integrated engagement.
- Drift (Salesloft): Drift, now part of Salesloft, pioneered conversational AI for B2B sales and marketing via website chat and messaging. It competes with Drips in AI-led conversational outreach for lead conversion and customer engagement.
Broad incumbents
- Zendesk: Zendesk is a broad customer experience and customer service platform with messaging, AI bots, and proactive outreach capabilities. While broader than Drips, it competes for conversational AI and SMS outreach budget in customer support and engagement.
- Genesys: Genesys is a global contact center and customer experience platform with AI-driven messaging, voice, and journey orchestration. It is both an integration partner and a broad incumbent competitor for enterprise conversational engagement.
- Five9: Five9 is a cloud contact center provider that has been expanding into AI-driven digital and conversational engagement. It is both a Drips integration partner and a broad incumbent competing for enterprise outreach/engagement budgets.
- Twilio: Twilio is a communications platform providing messaging, voice, and APIs that power SMS outreach and conversational AI workflows. While more of an infrastructure layer, it competes at the platform level for conversational AI use cases and is a key SMS carrier partner for the ecosystem.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Drips.com social profiles
Digital presenceDrips.com compliance and trust
Trust signalCompliance3 records
Drips.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
Drips.com leadership team
Management profileNumber of profiles
Profiles14 records
Drips.com funding detail
Funding detailFunding overview
Funding rounds4 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Drips.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Drips.com
What does Drips.com do?
Drips sells Conversations as a Service (CaaS), an AI-powered conversational outreach platform that enterprises use to run human-like two-way SMS, scheduled calling, and voicemail conversations with consumers at scale. The offering is delivered as a managed service, pairing the proprietary NLP-driven platform with account management, customer success, and campaign coordination teams for healthcare payers, healthcare providers, insurance carriers, financial services, and higher education clients.
Is Drips.com a public or private company?
Drips.com is a private company. It is classified as venture growth investor backed and is currently operating.
When was Drips.com founded?
Drips.com was founded in 2016. It employs 51 to 100 people.
Where is Drips.com based?
Drips.com is headquartered in Akron, United States, in the North America region.
How does Drips.com make money?
Two revenue lines are on record. Conversations as a Service (Managed Service) is the primary driver. The others are saaS Platform Licensing.
Who are Drips.com's main competitors?
Direct peers on record are Quiq, Podium, LivePerson, Intercom, Kustomer and Drift (Salesloft). Broad incumbents are Zendesk, Genesys, Five9 and Twilio.
Does Drips.com have an API?
Yes. Drips offers an open API that allows clients to integrate with any CRM, marketing automation system, dialer, or call center platform. The API enables customization of integrations for CRM, marketing automation, dialer, analytics tools, and call center platforms.
What industry is Drips.com in?
Drips.com's product category is Conversational AI Customer Engagement. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of MPAAAIAC, Marketing Automation & Lifecycle/Drip Campaign Management. Its NAICS code is 513210 and its SIC code is 7372.