What Community Fibre does

Community Fibre is a London-focused alternative network provider (altnet) that delivers 100% Fibre-to-the-Home (FTTH) broadband to residential and business customers, operating its own dedicated full-fibre infrastructure rather than reselling Openreach. Founded in 2013 and headquartered in London, the company offers symmetric gigabit speeds from 35 Mbps up to 5 Gbps — the fastest wired broadband available in London — alongside bundled add-ons including Premium WiFi (Linksys WiFi 7 mesh), Community Fibre TV (Netgem-powered IPTV with 240+ channels), VoIP calls (Netsapiens platform), Norton 360 security, and most recently an unlimited UK 5G eSIM mobile service launched in partnership with Gamma Communications and Zappter. A wholesale MVNO deal with VodafoneThree announced in 2026 positions the company to extend into quad-play offerings.

The company's technology stack combines its owned FTTH physical layer (sustainable fibre, 70% less energy than copper, 99.9% uptime since March 2022) with WiFi 6/7 Linksys CPE, a Netgem-powered TV platform, Netsapiens VoIP, and third-party infrastructure for eSIM provisioning (Dynalinks, Syniverse) and payments (GoCardless, Checkout.com, 1Global). Amazon Connect underpins customer service voice operations and Zinier supports field service scheduling for engineer installations.

Community Fibre generates revenue primarily through recurring monthly subscriptions across its broadband tiers (£12.50–£63/month), 12- and 24-month contracts with fixed pricing until 2027, and incremental add-on revenue from TV (£12–17/month), calls (£12/month), Norton security (£7/month), and eSIM mobile (£15/month for broadband customers). As of FY2025, the company reported £113 million in revenue (48% YoY growth), £50 million adjusted EBITDA (530% YoY growth), and approximately 450,000 customers. The company is privately held, majority-owned by Warburg Pincus alongside DTCP, and as of mid-2026 is reportedly being explored for sale or merger with KKR-owned Hyperoptic amid broader UK altnet consolidation pressure.

Name

Community Fibre

Legal name

Community Fibre Ltd

Website

https://communityfibre.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Community Fibre is a London-focused full-fibre (FTTH) broadband altnet serving ~450,000 residential and business customers with symmetric gigabit speeds up to 5 Gbps, bundled TV, VoIP, security, and a newly launched eSIM mobile service, generating £113M revenue in FY2025.

Ownership category

akta.pro rank

Product category

Residential Broadband Internet Services

NAICS

Wired Telecommunications Carriers (517111), Fiber Optic Cable Manufacturing (335921)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)

akta.pro secondary industry

Fiber-to-the-Home (FTTH) Operators (HDAIACAB)

Keywords

• Full fibre broadband
• Fibre to the home
• Residential broadband service
• Gigabit internet provider
• VoIP phone service

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Residential Broadband Services: Monthly subscription fees from residential broadband packages ranging from 35 Mbps to 5 Gbps speeds. Revenue from 12-month and 24-month contract terms with fixed pricing during contract periods. Additional revenue from broadband price increases after contract ends.
2. TV Services: Additional revenue from TV bundle add-ons powered by Netgem, including 240+ live channels, streaming apps, and on-demand content starting from £12/month.
3. Calls/Phone Service: Optional VoIP calls service at £12/month offering unlimited calls to UK landlines and mobiles, with additional features like voicemail and call forwarding.
4. Norton Security Add-on: Security software bundle at £7/month providing antivirus protection for up to 10 devices, dark web monitoring, and VPN encryption.
5. eSIM Mobile Services: Unlimited UK mobile eSIM service launching at £15/month for broadband customers and £17/month for non-broadband customers, in partnership with Gamma Communications and Zappter.
6. Business Broadband: Business-specific broadband packages including 100Mbps 'Business Ready' service targeting business customers in London.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Community Fibre sells full fibre-to-the-home (FTTH) broadband subscriptions to London households and businesses, with symmetric speeds ranging from 35 Mbps to 5 Gbps delivered over its own 100% fibre network (no copper). Its core offering is the broadband subscription, sold primarily on 12- or 24-month fixed-price contracts and bundled with optional add-ons: Premium WiFi (mesh), Community Fibre TV (Netgem-powered IPTV), VoIP Calls (Netsapiens-based), Norton 360 Premium security, and a recently launched 5G eSIM mobile service via Gamma/3UK.

Product overview

Community Fibre is a London-focused full fibre broadband provider offering a unified service portfolio centered on 100% Fibre-to-the-Home (FTTH) broadband connectivity. The core product is Full Fibre Broadband with speeds ranging from 35 Mbps to 5 Gbps, available in multiple tiers with 12 or 24-month contract options. This core is augmented by modular add-ons: Premium WiFi (mesh-based whole-home coverage with WiFi 7), Community Fibre TV (Netgem-powered IPTV with 240+ channels), Calls VoIP service (unlimited UK landline/mobile calls), and Norton 360 Premium security. The company has expanded into mobile services via eSIM (5G MVNO through 3UK/Gamma/Zappter partnership) and serves both residential and business segments with dedicated Business Broadband packages. The portfolio also includes a social tariff (Essential 35 Mbps) for accessibility. All services are delivered over Community Fibre's owned and operated fibre network with 99.9% uptime guarantees.

Differentiator

Problem solved

Functional benefit

Brands

• Community Fibre TV: TV and streaming service powered by Netgem, offering 240+ live channels, 30+ apps, and over 250,000 hours of content.
• Premium WiFi

Products and services

• Full Fibre Broadband 100% fibre-to-the-home (FTTH) broadband with symmetric download/upload speeds from 35 Mbps up to 5 Gbps, 99.9% uptime, unlimited data, no copper, no line rental, and free installation. Targeted at London households across multiple speed tiers and contract lengths.
• Premium WiFi Enhanced WiFi coverage add-on using Linksys mesh routers, guaranteeing whole-home coverage across up to 12 rooms over 3 floors, with bespoke engineer installation, priority support, network fault detection and a 50 Mbps minimum speed guarantee or 3 months free broadband.
• Community Fibre TV IPTV and streaming service powered by Netgem with 240+ live channels, 30+ free apps including BBC iPlayer and YouTube, 250,000+ hours of on-demand content, 45+ free games, 4K Ultra HD and Dolby Atmos, with optional paid apps such as Netflix and Prime Video.
• Calls (VoIP Phone Service) VoIP home phone service powered by Netsapiens offering unlimited calls to UK landlines and mobiles for £12/month, with voicemail (with email notifications), call waiting, call forwarding, call barring and a dedicated mobile app for WiFi calls from anywhere.
• Norton 360 Premium Security add-on powered by Norton protecting up to 10 devices against viruses, ransomware, spyware and malware. Includes Secure VPN with bank-grade encryption, 75GB cloud backup, SafeCam for PC, dark web monitoring and Norton Parental Controls, offered at £7/month.
• UK Mobile eSIM Service Unlimited UK 5G mobile eSIM service offering unlimited UK calls, texts and data via MVNO partnership with Gamma Communications, Zappter and 3UK, priced at £15/month for broadband customers and £17/month for non-broadband customers, managed through a dedicated mobile app.
• Business Broadband Dedicated business broadband sub-brand for London SMBs, including the 'Business Ready' 100Mbps service, with business-specific support terms and contracts distinct from residential packages.

Quantifiable outcome

• 48% revenue growth in 2025 to £113 million
• +4 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• VodafoneThreecoreTechnology or Integration · 1 June 2026Wholesale mobile partnership enabling Community Fibre to launch mobile services as an MVNO. Provides 5G network infrastructure for the unlimited UK mobile eSIM at £15/month for broadband customers.
• Gamma Communications plccoreTechnology or Integration · 21 May 2026Partner for eSIM mobile services, providing the underlying mobile network infrastructure and connectivity management for Community Fibre's unlimited UK eSIM offering.
• NetgemcoreTechnology or IntegrationTV streaming technology partner powering Community Fibre TV service. Provides the 4K Ultra HD TV box, streaming platform with 240+ live channels, and integration with major streaming services.
• LinksyscoreTechnology or IntegrationRouter hardware partner providing WiFi 6 and WiFi 7 mesh routers for customer premises equipment. Supplies both standard and premium mesh routers for whole-home coverage.
• Amazon Web ServicescoreTechnology or IntegrationCloud infrastructure provider for customer data hosting and business systems as listed in sub-processor documentation.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• TalkTalk: UK budget ISP using Openreach infrastructure with its own consumer broadband brand. Direct competitor for price-sensitive customers and a relevant comparable on consumer broadband ARPU dynamics in the UK market.
• Virgin Media O2: Major UK cable/fiber broadband and mobile provider (Liberty Global / Telefónica JV). Competes with Community Fibre across London via its HFC network plus Project Gigafast FTTP upgrade. National scale and bundled quad-play offering make it the dominant competitor on price/positioning benchmarks.
• Vodafone UK: UK telecom operator providing broadband and mobile services. Recently merged with Three UK (VodafoneThree), which is now Community Fibre's wholesale mobile partner — making it both a strategic supplier and a quad-play competitive comparable.
• Plusnet: BT-owned UK ISP targeting value-conscious broadband customers. Competes on price in segments adjacent to Community Fibre's social-tariff and 75 Mbps tiers, and is a relevant comparable for promotional pricing strategies.
• Sky Broadband: Major UK ISP providing broadband bundled with Sky TV content. Competes with Community Fibre in London for households seeking entertainment bundles, and represents a content-bundling comparable relevant to Community Fibre's Netgem TV offering.
• BT (Openreach): UK incumbent telecommunications provider; Openreach is the wholesale FTTP network arm being aggressively rolled out across London. Community Fibre consistently benchmarks pricing against BT, and BT's national scale and brand are the primary competitive reference point.

Direct peers

• G.Network: London-focused altnet building full fibre broadband. Was the subject of a declined Community Fibre acquisition due to duct damage. Direct competitor in the same London FTTH market, providing a relevant scale and operational benchmark.
• Hyperoptic: UK altnet providing full fibre broadband, particularly in London MDUs. Currently owned by KKR and reportedly being considered for merger with Community Fibre — combined would serve ~850,000 customers. Closest direct competitor on product, customer, and geography.
• CityFibre: UK wholesale full fibre operator (backed by Goldman Sachs, Antin, Mubadala). Competes in the altnet space building FTTP across multiple UK cities. Less direct overlap with Community Fibre's consumer London focus but a major comparable in the altnet consolidation narrative.

Emerging players

• YouFibre: UK altnet (part of the Liberty Networks/Netomnia group) rolling out full fibre in regional UK cities. Smaller scale than Community Fibre but a comparable altnet playbook (FTTP, social tariff, bundled pricing) with potential consolidation relevance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/communityfibre
• YouTubeyoutube.com/c/communityfibre
• Facebookfacebook.com/communityfibre
• LinkedInlinkedin.com/company/community-fibre-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds4 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Fibre