Civic Roundtable

What Civic Roundtable does

Civic Roundtable, Inc. is a Boston-based software company (founded 2022 out of Harvard Innovation Labs; 11–50 employees) that sells a unified government operations platform built on AWS GovCloud to U.S. federal, state, county, and local agencies and their nonprofit partners. The platform is an integrated suite of Workspaces (interagency collaboration), Knowledge Base (AI-powered search and information retrieval), Communications (multi-channel outreach across email, SMS, Slack, and Teams), CRM (government relationship management), Insights (analytics), and AI & Automation (RAG-grounded AI Answers, document summarization, automatic labeling, and meeting transcription/summaries). Sub-products include Video Meetings, Polls, Email Blasts, and Roundtable Documents (launched June 2026). The platform is SOC 2 Type II compliant, FedRAMP High ATO via AWS GovCloud, FIPS 140-2 compliant, and WCAG 2.2 Level AA accessible, addressing core government procurement requirements that exclude most consumer/enterprise SaaS.

The company monetizes through annual SaaS subscriptions priced via custom quotes tied to agency size and deployment scope, sold through an enterprise field-sales motion with "Book a Demo" as the primary conversion and supported by pre-approved government procurement vehicles. Go-to-market is reinforced by community-led engagement (annual Public Sector AI Summit at Harvard Kennedy School, virtual roundtables on veterans homelessness, public health, and elections) and thought leadership positioning the CEO on AI for government. Reported reach is 4,000 organizations across all 50 states, with named customers including the Arizona Governor's Office, Colorado Division of Veterans Affairs, Georgia Technology Authority (90+ agencies), U.S. Election Assistance Commission, South Carolina State Election Commission, Pima County Department of Public Health, New Jersey Department of Community Affairs, Maricopa Association of Governments, and Essex County, NJ. Funding to date totals approximately $5.1M, comprising a $100K Harvard Innovation Labs investment (February 2023) and a $5M round led by General Catalyst (December 2023). Strategic state-level partnerships (Colorado in November 2025, Georgia in December 2025) and an accelerating product release cadence across 2025–2026 indicate an early-stage company in active commercial scaling.

Name

Civic Roundtable

Legal name

Civic Roundtable, Inc.

Website

https://civicroundtable.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Civic Roundtable is a Boston-based SaaS company that sells an AI-enabled government operations platform on AWS GovCloud to U.S. federal, state, county, and local agencies, unifying workspaces, knowledge search, communications, CRM, and analytics to coordinate cross-agency and partner work.

Ownership category

akta.pro rank

Product category

Government Technology / Civic Engagement Software

NAICS

Executive, Legislative, and Other General Government Support (921)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Smart Cities & Urban Innovation Programs (Digital Planning, Civic Tech for Cities) (BPAIANAJ)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Digital Inclusion & Civic Tech (Connectivity, GovTech for Social Good) (BPAGALAK)

Keywords

• Government operations platform
• Public sector software
• Interagency collaboration tools
• Civic engagement technology
• Government workflow automation

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Government operations platform sold as a subscription service to government agencies and partner organizations. Pricing is quote-based, not publicly disclosed, suggesting enterprise-level contracts tailored to organization size and needs.

Pricing tiers

Go-to-market motion3 records

Distribution channels2 records

Marketing channels6 records

Core offering

Civic Roundtable provides an AI-powered government operations platform that enables state and local agencies to coordinate mission-critical work across internal departments, partner organizations, and the public. Its SaaS offering integrates shared workspaces, a knowledge base with AI-powered search, multi-channel communications, government CRM, analytics, and AI-driven automation on AWS GovCloud with FedRAMP High authorization. The platform is sold as a subscription to public-sector buyers such as elections offices, veterans affairs departments, housing/homelessness agencies, and public health programs.

Product overview

Civic Roundtable is a unified government operations platform built as an integrated suite of six core modules: Workspaces for interagency collaboration, Knowledge Base for AI-powered information retrieval, Communications for multi-channel outreach, CRM for managing government networks and partners, Insights for analytics, and AI & Automation for embedded AI capabilities. The platform also includes sub-products such as AI Answers, Video Meetings, Documents, Polls, and Email Blasts. The platform is purpose-built for local, state, and federal government agencies and their partner organizations, deployed on AWS GovCloud with SOC 2 Type II certification.

Differentiator

Problem solved

Functional benefit

Products and services

• Civic Roundtable Platform Integrated AI-powered government operations platform sold to U.S. state and local agencies to coordinate work across departments, external partners, and the public; combines workspaces, knowledge base, communications, CRM, insights, and AI automation.
• Workspaces Shared project and program workspaces that let agencies coordinate mission-critical work across internal teams and external partner organizations.
• Knowledge Base Centralized knowledge repository that gives every team member access to up-to-date information and reduces time spent searching for answers.
• Communications Multi-channel communications module for email, SMS, and voice outreach to stakeholders and constituents.
• CRM Government-focused constituent relationship management for tracking interactions, cases, and outreach with stakeholders and partners.
• Insights Real-time analytics and reporting dashboards that surface operational performance and program-level metrics across the agency.
• AI & Automation AI-powered workflow automation that handles routine tasks such as case routing, intake, and follow-up without manual effort.
• AI Answers RAG-based AI search product that lets agency staff query the platform's knowledge base and receive instant, sourced answers drawn from agency documents.
• Video Meetings Integrated video meetings with AI-driven transcription that converts meeting recordings into searchable records within the platform.
• Documents Document collaboration and version-control product that enables teams to co-author, review, and manage files within the platform.

Quantifiable outcome

• State government workers save 10 hours per week due to reduced information search and coordination overhead
• +4 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability7 records

Feature10 records

Partnerships

Seven partnerships are on record, tiered flagship and core.

• Georgia Technology Authority (GTA)flagshipStrategic or Co-development Partner · 12 December 2025Georgia Technology Authority partnered with Civic Roundtable to support agencies statewide in coordinating web accessibility compliance work. This represents a significant state-level deployment coordinating 90+ agencies to meet federal accessibility deadlines. The partnership enables GTA to streamline accessibility work across Georgia's state government agencies.
• Colorado Division of Veterans Affairs (CDVA)flagshipStrategic or Co-development Partner · 11 November 2025First state-wide deployment in Colorado through partnership with CDVA to improve coordination among various services for over 362,000 veterans in Colorado. The platform addresses the challenge of fragmented information and collaboration among agencies serving veterans, deployed in just 30 days.
• Arizona Department of Health ServicescoreStrategic or Co-development PartnerArizona Department of Health Services uses Civic Roundtable to protect the state from extreme heat by connecting front office to frontlines. Enables coordination from state agencies to counties and local non-profits for heat response and emergency management.
• Center for Civic DesigncoreStrategic or Co-development PartnerCenter for Civic Design uses Roundtable as a community of practice for election officials across the nation, particularly for ranked-choice voting implementation. The platform enables collaboration, resource sharing, and best practices dissemination among election officials nationwide.
• U.S. Election Assistance Commission (EAC)coreStrategic or Co-development PartnerEAC Clearinghouse Network runs on Civic Roundtable platform, providing information-sharing network for election officials to communicate, share resources, and access best practices. Supports thousands of local election officials.
• AWS GovCloudcoreTechnology or IntegrationCivic Roundtable is built on AWS GovCloud, a FedRAMP High ATO compliant cloud solution based in the United States built to serve the public sector. AWS GovCloud provides the security and compliance infrastructure required for government customers.
• OpenAIcoreTechnology or IntegrationAI-powered tools including AI Answers, document summarization, and suggestions are provided through OpenAI. Used for tasks including AI search, summarization, and suggestions with data processed through Retrieval Augmented Generation (RAG). Data is not used to train AI models.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Granicus: Granicus provides a government experience platform spanning communications, public records, and interagency workflow. It directly competes with Civic Roundtable in serving state and local government coordination and engagement needs.
• GovOS: GovOS sells operations software to local governments for permitting, licensing, and citizen services. It overlaps with Civic Roundtable's government operations platform, especially at the municipal level.
• OpenGov: OpenGov provides cloud software for state and local government budgeting, procurement, and civic operations. It is a comparable SaaS platform serving similar government buyers with workflow and analytics modules.
• Polco: Polco is a civic engagement platform used by local governments to gather community input and run surveys. It competes in the civic-engagement and community-coordination slice of Civic Roundtable's offering.
• Zencity: Zencity is an AI-driven civic analytics and engagement platform for local governments. It overlaps with Civic Roundtable's AI-powered insights and government-coordination capabilities.
• Accela: Accela provides a government technology platform for permitting, licensing, and asset management. It is a comparable SaaS vendor to state and local agencies, addressing digital transformation of government workflows.

Broad incumbents

• Salesforce Public Sector: Salesforce's Public Sector cloud sells CRM, workflow, and engagement tools to government agencies. Civic Roundtable integrates with Salesforce but Salesforce is a broad incumbent whose capabilities increasingly overlap.
• Microsoft Dynamics 365 (Public Sector): Microsoft's Dynamics 365 platform is widely deployed in government for case management, operations, and CRM. It is a broad incumbent that Civic Roundtable integrates with via Teams and SharePoint.
• ServiceNow (Public Sector): ServiceNow sells workflow, case management, and citizen-service platforms to federal, state, and local agencies. It is a broad incumbent and an integration partner of Civic Roundtable with overlapping capabilities.
• Tyler Technologies: Tyler Technologies is a large established provider of software and IT services to state and local government across justice, public safety, and operations. It is a broad incumbent in the same buyer segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/civic-roundtable
• Xx.com/CivicRoundtable

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Civic Roundtable