Level Access

What Level Access does

Level Access is a US-headquartered digital accessibility company that provides a unified platform combining automated scanning, manual evaluation by accessibility experts (including people with disabilities), AI-powered remediation, and governance reporting to help organizations comply with global accessibility standards such as ADA, WCAG, EAA, Section 508, EN 301 549, AODA, and Mandate 376. Founded in 1999 and headquartered in Stafford, Virginia (with additional offices in Toronto and Bristol, UK), the company serves over 1,000 organizations including Fortune 500 enterprises such as Wells Fargo, Walmart, CarMax, Sony Pictures, Marriott, Samsung, Visa, and United Airlines.

The platform is organized around three pillars — Audit & Test (scanning, monitoring, manual evaluations, VPAT reports), Build & Fix (automated remediation, designer and developer tools, Level CI for CI/CD pipelines, SDKs), and Governance & Reporting (compliance dashboards, maturity assessments, analytics). Add-on modules extend the core platform, including Level Access Academy (role-specific training and certification), Mobile Testing Suite (native iOS and Android), LevelDocs (AI-powered document accessibility within Microsoft Word), and a 2025 suite of AI Accessibility Agents that automate issue grouping, natural-language filtering, monitoring summaries, and executive reporting. The platform integrates with developer toolchains (GitHub, GitLab, Bitbucket, Selenium, Cypress, Playwright, WebdriverIO) and ITSM tools (Jira, Azure DevOps, Asana). Level Access holds SOC 2 Type II and ISO 27001 certifications.

The business model is enterprise SaaS with annual recurring subscriptions priced on a quote basis (typical enterprise deals reported in the $15,000 to $300,000+ band) plus professional services for manual audits, VPAT/ACR documentation, and custom training. Revenue reached $100M+ in ARR by December 2024, supported by 501-1,000 employees and a hybrid go-to-market combining direct enterprise field sales, inside sales for mid-market, an expanded Partner Program (IBM, Slalom, Fable, Merkle, Americaneagle.com), and implementation partners. The company is privately held and backed by KKR and JMI Equity following its 2022 merger with eSSENTIAL Accessibility and the 2024 acquisition of UserWay for $98.7 million.

Name

Level Access

Legal name

Level Access, Inc.

Website

https://levelaccess.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Level Access provides a unified digital accessibility platform combining automated scanning, manual expert evaluation, AI-powered remediation, and governance reporting to help 1,000+ enterprises comply with ADA, WCAG, EAA, and Section 508 standards across web, mobile, and documents.

Ownership category

akta.pro rank

Product category

Digital Accessibility Compliance Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Information (51)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Accessibility & Web/App Compliance (WCAG) (EDALAGAG)

akta.pro secondary industry

Assistive Technology (AT) & Accessible Learning Tools (EDALAGAB)

Keywords

• Digital accessibility platform
• WCAG compliance software
• Accessibility testing tools
• ADA compliance solutions
• Accessibility governance

Headquarters

HQ city

Stafford

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Annual recurring subscription model with unlimited seat access and support. Customers gain access to the full platform including automated scanning, manual testing, AI tools, training, and expert consultations. Pricing scales with organization size and digital asset portfolio complexity.
2. Professional Services: Expert services including manual accessibility evaluations, VPAT reports, design evaluations, and custom training engagements. Complements the self-service platform with white-glove support for complex compliance needs.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Level Access provides a unified digital accessibility platform that combines automated scanning, expert manual testing (including by people with disabilities), AI-powered remediation, and governance reporting to help enterprises achieve and maintain compliance with ADA, WCAG, EAA, Section 508, EN 301 549, and AODA. The platform spans web, native mobile (iOS/Android), and document accessibility, with add-on modules for training (Level Access Academy), CI/CD integration (Level CI), mobile testing, document remediation (LevelDocs), and AI Accessibility Agents. Professional services including VPAT/ACR documentation and live consultations complement the subscription software.

Product overview

Level Access offers a platform-plus-modules architecture centered on the Level Access Platform, a unified digital accessibility solution that integrates automated scanning, manual evaluation, ongoing monitoring, and robust analytics. The core platform is organized around three pillars: Audit & Test (scanning, monitoring, VPATs, manual evaluations), Build & Fix (automated remediation, designer tools, developer tools, Level CI), and Governance & Reporting (compliance reporting, analytics, maturity assessments). Add-on modules extend the platform including Level Access Academy (training), Mobile Testing Suite (iOS/Android), LevelDocs (document accessibility), and AI-Powered Accessibility Agents (intelligent automation). The company has grown through acquisitions including UserWay (2024), Tenon (2021), and a merger with eSSENTIAL Accessibility (2022), expanding its technological capabilities and market reach.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Organizations with highly effective training are 2.6 times more likely to approach accessibility proactively and 3.8 times more likely to report that digital accessibility contributes to revenue
• +4 more outcomes

Named customers17 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability9 records

Feature10 records

Partnerships

Eight partnerships are on record, tiered core, minor and flagship.

• UserWaycoreOthersUserWay, an accessibility AI technology company, was acquired by Level Access in a $98.7 million all-cash deal expected to close in early 2024. The acquisition combined UserWay's technological innovations with Level Access's expertise to enhance digital accessibility solutions.
• TenonminorOthersLevel Access announced the acquisition of Tenon in November 2021, focusing on digital accessibility solutions. The acquisition expanded Level Access's technological capabilities and market reach.
• IBMflagshipImplementation/ SI/ Consulting PartnerIBM joined the Level Access Partner Program as a selected partner, gaining access to the Level Access Platform and structured training across three accreditation levels. IBM helps clients create inclusive digital experiences and comply with accessibility regulations.
• SlalomflagshipImplementation/ SI/ Consulting PartnerSlalom joined the Level Access Partner Program as a selected partner, helping clients embed accessibility early in the development cycle and reduce costly late-stage fixes. Slalom provides consulting services for digital transformation and accessibility implementation.
• FableflagshipImplementation/ SI/ Consulting PartnerFable joined the Level Access Partner Program, providing accessibility consulting and inclusive design expertise. Fable helps organizations build accessible digital experiences through user testing with people with disabilities.
• MerklecoreImplementation/ SI/ Consulting PartnerMerkle, a leading CXM agency, joined the Level Access Partner Program to help clients create inclusive digital experiences and comply with accessibility regulations including ADA and EAA.
• Americaneagle.comcoreChannel Partner/ Reseller/ DistributorAmericaneagle.com joined the Level Access Partner Program as a digital agency partner helping clients deliver accessible digital experiences using the Level Access Platform.
• Terrific DigitalcoreGTM or Marketing PartnerTerrific Digital, a Tel Aviv-based performance marketing agency, managed paid search campaigns for UserWay (pre-acquisition) at up to $1 million per month in Google Ads spend. Following the acquisition, Terrific Digital retained the account and took on broader campaign management for Level Access, reporting that pipeline volume doubled within months.

Scale indicators3 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Siteimprove: Siteimprove is the closest direct competitor, offering a SaaS platform for digital content quality, accessibility, SEO, and analytics. The two compete head-to-head on enterprise digital accessibility governance with comparable recurring revenue scale (~$103M in 2023).
• AudioEye: AudioEye is a publicly traded direct competitor in digital accessibility, offering automated remediation and monitoring plus expert audits. Targets the same enterprise compliance buyer, with $35.2M FY2024 revenue highlighting Level Access's relative scale advantage.
• Deque Systems: Deque is a direct peer providing enterprise accessibility testing tools (Axe), expert services, and training. Its open-source Axe engine powers many competitors' tools and represents both a partnership channel and a competitive threat.
• accessiBe: accessiBe is a direct competitor offering AI-powered accessibility overlays and audits for websites. Operates in a similar mid-market and SMB segment and competes for accessibility-as-a-service budgets, though with a fundamentally different overlay-based technology approach.
• TPGi (The Paciello Group): TPGi is a direct competitor providing accessibility consulting, manual audits, and testing tools. Competes with Level Access's expert services and manual evaluation offerings for enterprise accessibility programs.
• UsableNet: UsableNet is a direct competitor offering accessibility testing, remediation, and monitoring solutions for enterprise websites and mobile apps. Targets similar regulated-industry buyers and competes for accessibility program budgets.
• AbleDocs: AbleDocs is a direct competitor specializing in document accessibility (PDF/UA, WCAG-compliant documents), directly competing with LevelDocs. Offers enterprise document remediation services and tooling for the same compliance buyer.

Emerging players

• Evinced: Evinced is an emerging AI-native accessibility testing company focused on automated detection of complex accessibility issues. Represents the next-generation threat to traditional scanning tools and an early indicator of where enterprise accessibility testing is heading.
• WebAIM: WebAIM provides the widely used WAVE accessibility evaluation tool and serves the accessibility practitioner community. Acts as a lower-cost alternative for smaller organizations and an educational/reference resource for the broader market.

Broad incumbents

• Microsoft (Accessibility Insights & Office Accessibility): Microsoft offers free Accessibility Insights testing tools and built-in accessibility features across Office, Edge, and Azure, representing a broad incumbent threat. As a free bundled alternative, it anchors pricing pressure on basic automated testing capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/LevelAccessA11y
• YouTubeyoutube.com/@LevelAccessA11y
• LinkedInlinkedin.com/company/11173457
• Facebookfacebook.com/LevelAccessA11y

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Level Access