UsableNet
UsableNet is a digital accessibility company that provides managed services and testing platforms to help Fortune 1000 enterprises comply with ADA, WCAG, and EAA regulations. It serves clients across retail, travel, healthcare, financial services, and education.
- Company typePrivate
- Founded2000
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What UsableNet does
UsableNet is a digital accessibility company founded in 2000 and headquartered in New York City. The company provides products and services that help enterprises make their digital properties accessible to people with disabilities, addressing compliance with regulations such as the ADA, WCAG, Section 508, and the European Accessibility Act. It serves Fortune 1000 enterprise clients across retail, travel, healthcare, financial services, and education, with a named customer base that includes Sony, Dell, American Eagle, Whirlpool, and Chipotle.
UsableNet operates two primary product lines: UsableNet Assistive, a managed accessibility service that handles remediation and ongoing compliance, and UsableNet AQA, a testing platform that evaluates websites against accessibility standards. The company reports it has tested more than 19 million web pages and resolved over 1 billion accessibility issues. The AQA platform incorporates AI-assisted testing capabilities that identify code patterns and components and generate code selectors across five WCAG success criteria. UsableNet holds 25 or more US patents related to accessibility technology and publishes an ADA Lawsuit Tracker tool that monitors web accessibility litigation trends.
The company generates revenue through managed services, subscription licenses for its AQA platform, and professional services. Pricing is quote-based and structured around multi-year enterprise contracts. UsableNet is privately held and bootstrapped, with no disclosed external funding rounds. Its go-to-market combines direct enterprise sales with a channel partner network that includes Qualitest, Merkle, NBN, and Digital Haus, as well as TTC Australia for international reach. The company has 101 to 250 employees.
UsableNet firmographics
Firmographics- Name
- UsableNet
- Legal name
- UsableNet, Inc.
- Website
- https://usablenet.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- UsableNet is a digital accessibility company that provides managed services and testing platforms to help Fortune 1000 enterprises comply with ADA, WCAG, and EAA regulations. It serves clients across retail, travel, healthcare, financial services, and education.
- Ownership category
- akta.pro rank
UsableNet industry classification
Industry- Product category
- Digital Accessibility Software and Services
- NAICS
- Testing Laboratories and Services (54138), Testing Laboratories and Services (541380)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Digital Accessibility & Web/App Compliance (WCAG) (EDALAGAG)
- akta.pro secondary industries
- Accessibility & Inclusive Design Tooling for Authoring (WCAG/508) (EDAFAHAL), Accessibility, Accommodations & Assistive Services (EDALAFAN), API Observability, Testing & Monitoring (BPAMAOAG)
Keywords
Where UsableNet is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
UsableNet business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Others
Revenue model
- Assistive Managed Service: Fully managed service with implementation fee plus ongoing monthly retainer. Includes audits, compliance testing, developer-led fixing, and ongoing maintenance. Includes legal support and indemnity.
- AQA Platform Subscription: Annual subscription for self-managed accessibility testing platform. Includes automated test capabilities, guided manual review, and integrations. Lower upfront cost but higher potential legal costs without managed remediation.
- Accessibility as a Service: Package of audits, testing, guidance, support, tools, and training delivered as annual subscription. Teams implement recommended changes internally with UsableNet guidance.
- Additional Offerings: Additional paid services including VPAT, Mobile App Audits, Live Training, Developer Workshops, Accessibility Strategy Consulting, UX reviews, User Testing, and Accessibility QA.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Multi-year contract | Assistive Managed Service - Fully managed accessibility remediation with legal indemnity |
| Subscription | Annual | Accessibility as a Service - Expert guidance for teams implementing internally |
| Subscription | Annual | AQA Platform - Self-managed accessibility testing and monitoring |
| Unit Pricing | Multi-year contract | Additional Services - VPAT, Mobile Audits, Training, Consulting |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
UsableNet product offering
Product offeringCore offering
UsableNet sells a managed digital accessibility remediation service (UsableNet Assistive) and a SaaS accessibility testing and monitoring platform (UsableNet AQA) that help enterprises bring their websites and mobile apps into conformance with WCAG 2.0/2.1/2.2, the ADA, and the European Accessibility Act. The company combines AI-assisted automated testing with developer-led code-level fixes, screen-reader user verification, and legal support with indemnity, and complements these with professional services including accessibility audits, mobile app audits, user testing with the disability community, training, and ongoing accessibility monitoring.
Product overview
UsableNet offers a platform-plus-services model consisting of two core products: UsableNet Assistive (a fully managed remediation service where developers fix and maintain website accessibility) and UsableNet AQA (an accessibility testing and monitoring platform). These are complemented by supporting services including Accessibility as a Service (audit, guidance, training package), Mobile Accessibility Audits, User Testing with the Disability Community, Digital Accessibility Training, and Accessibility Monitoring. The company also provides a free Automated Digital Accessibility Testing Tool and an ADA Website Compliance Lawsuit Tracker. The product architecture allows clients to choose between fully managed remediation (Assistive), self-managed testing (AQA), or a hybrid approach with expert guidance (Accessibility as a Service).
Differentiator
Problem solved
Functional benefit
Brands
- UsableNet Assistive: A fully managed web accessibility service where UsableNet developers remediate and maintain accessibility issues, bringing websites into WCAG 2.2, ADA, and EAA compliance.
- UsableNet AQA
Products and services
- UsableNet Assistive A fully managed accessibility remediation and maintenance service in which UsableNet developers identify and implement direct code fixes to bring websites into WCAG 2.2, ADA, and EAA compliance. It includes AI-assisted testing, ongoing maintenance, screen reader user verification, and legal support with indemnity. Sold to enterprise customers on a multi-year implementation-fee-plus-monthly-retainer model.
- UsableNet AQA SaaS accessibility management and testing software for designers, developers, and testers. Provides automated and manual testing, full user-journey coverage including login and checkout flows, dashboards, compliance reporting, continuous monitoring, AI-assisted testing of 5 success criteria, 35 W3C ACT rules, and developer integrations with Jira, Azure DevOps, Jenkins, Selenium, and Playwright. Sold as an annual subscription.
- Accessibility as a Service Annual subscription package that gives in-house teams the audits, testing, guidance, support, tools, and training needed to meet ADA and WCAG requirements. Includes annual audits, remediation plans, user testing, expert support, and team training, with the client's own team implementing the recommended changes.
- Accessibility Audits & Support Services Expert guidance and training offering covering website and mobile accessibility audits, user testing with the disability community, digital accessibility training for design and development teams, and accessibility monitoring with dashboards, compliance reporting, and a UsableNet seal of compliance.
- Mobile Accessibility Audits Mobile app accessibility audits for iOS and Android that combine accessibility testers, people with disabilities, and UX designers to deliver comprehensive guidance for making apps accessible.
- User Testing with Disability Community Service that involves people from the disability community to confirm sites and apps are usable and accessible, using technology to deliver high-impact user testing reports with diverse disabilities and preferred assistive technology representation.
- Digital Accessibility Training
- Accessibility Monitoring Ongoing monitoring of accessibility efforts with enhanced dashboards, regular testing by people with disabilities, and a UsableNet seal of compliance for website promotion.
- Automated Digital Accessibility Testing Tool Free web accessibility testing tool that allows users to enter a URL, select desktop or mobile, and receive a detailed accessibility report via email highlighting issues, code errors, and recommended fixes.
- ADA Website Compliance Lawsuit Tracker Tool for tracking ADA web accessibility lawsuits filed across federal and state courts, providing insights into trends and legal risks.
Quantifiable outcome
- 19 million+ web pages tested
- +2 more outcomes
Companies that use UsableNet
Customer profileNamed customers37 records
Segments6 records
Ideal customer profiles6 records
UsableNet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability3 records
Feature5 records
UsableNet partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- QualitestcoreQuality assurance partner integrating accessibility testing into broader digital quality services for clients.
- MerklecoreDigital marketing agency partner integrating accessibility services into customer experience offerings.
- NBNcoreTechnology partner providing accessibility services to clients across network operations.
- Digital HauscoreDigital agency partner integrating accessibility into digital transformation services.
- TTC AustraliacoreStrategic partnership with Australian accessibility firm to deliver accessibility services with inclusion as priority for global organizations.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
UsableNet competitors and assessment
Company assessmentDirect peers
- Deque Systems: Long-standing enterprise accessibility vendor offering axe-core testing tools, training, and consulting. Competes directly with UsableNet's AQA platform and Accessibility-as-a-Service offering for large enterprise and government buyers.
- UserWay: AI-powered accessibility widget and audit provider offering overlay remediation plus compliance monitoring. Competes with UsableNet primarily in the SMB and self-serve tier of the market.
- AudioEye: Public competitor offering accessibility-as-a-service combining automated scanning, remediation, and an audio-based interface layer. Competes with UsableNet across enterprise and SMB, with overlap in similar vertical customer bases (retail, financial services).
- eSSENTIAL Accessibility: Accessibility-as-a-service platform offering audits, remediation, and assistive technology. Overlaps UsableNet's mid-market and enterprise offerings with a similar managed-services-plus-platform proposition.
- Level Access: Enterprise-focused accessibility services and platform provider combining consulting, managed services, and testing software. Closest direct competitor to UsableNet's managed-service plus platform model serving Fortune 500 buyers.
- AccessiBe: Overlay-based accessibility widget provider competing primarily on price and ease of deployment. Represents the lower-cost alternative to UsableNet's developer-led remediation in the same buyer conversation.
- TPGi (The Paciello Group): Accessibility consulting, auditing, and tool vendor offering comparable WCAG/ADA services and the Arc Toolkit browser extension. Overlaps UsableNet on audits, consulting, and developer-facing accessibility tooling.
- Equalweb: Overlay-based and AI-assisted accessibility remediation provider serving both SMB and enterprise. Direct competitor at the lower-priced end of UsableNet's addressable market.
Broad incumbents
- Crownpeak (Digital Accessibility): Digital experience platform vendor with an accessibility offering acquired through the DQM Group and continued investment. Competes with UsableNet primarily as part of a broader content/compliance stack.
- Siteimprove: Broader digital quality and SEO platform with an accessibility module included in its suite. Competes indirectly by bundling accessibility into a wider content-quality purchase, often at enterprise accounts UsableNet targets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
UsableNet social profiles
Digital presenceUsableNet compliance and trust
Trust signalCompliance3 records
UsableNet financial estimates
Financial estimateRevenue estimate
Valuation estimate
UsableNet leadership team
Management profileNumber of profiles
Profiles2 records
UsableNet funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
UsableNet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about UsableNet
What does UsableNet do?
UsableNet sells a managed digital accessibility remediation service (UsableNet Assistive) and a SaaS accessibility testing and monitoring platform (UsableNet AQA) that help enterprises bring their websites and mobile apps into conformance with WCAG 2.0/2.1/2.2, the ADA, and the European Accessibility Act. The company combines AI-assisted automated testing with developer-led code-level fixes, screen-reader user verification, and legal support with indemnity, and complements these with professional services including accessibility audits, mobile app audits, user testing with the disability community, training, and ongoing accessibility monitoring.
Is UsableNet a public or private company?
UsableNet is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was UsableNet founded?
UsableNet was founded in 2000. It employs 101 to 250 people.
Where is UsableNet based?
UsableNet is headquartered in New York, United States, in the North America region.
How does UsableNet make money?
Four revenue lines are on record. Assistive Managed Service is the primary driver. The others are AQA Platform Subscription, accessibility as a Service and additional Offerings.
Who are UsableNet's main competitors?
Direct peers on record are Deque Systems, UserWay, AudioEye, eSSENTIAL Accessibility, Level Access, AccessiBe, TPGi (The Paciello Group) and Equalweb. Broad incumbents are Crownpeak (Digital Accessibility) and Siteimprove.
Does UsableNet have an API?
Yes. UsableNet AQA provides a robust API that enables integration with developer and QA workflows. The platform integrates with tools like Jira and Azure DevOps, and supports automation with Jenkins, Selenium, and Playwright. Teams can create work items directly from AQA issues and keep status in sync, instead of copying details between systems. AQA also includes a Chrome extension for accessibility testing. Developer documentation is at info.usablenet.com/usablenet-aqa-one-pager.
What industry is UsableNet in?
UsableNet's product category is Digital Accessibility Software and Services. Its primary akta.pro industry code is EDALAGAG, Digital Accessibility & Web/App Compliance (WCAG), with a secondary code of EDAFAHAL, Accessibility & Inclusive Design Tooling for Authoring (WCAG/508). Its NAICS code is 54138 and its SIC code is 7372.