Vapi

What Vapi does

Vapi is a developer-first voice AI platform founded in 2023 and headquartered in San Francisco. The company provides infrastructure for building, testing, and deploying production voice agents that handle inbound and outbound customer calls in real time. Its platform orchestrates speech-to-text (STT), large language model (LLM), and text-to-speech (TTS) providers into a unified runtime with claimed sub-500ms latency and more than 200 model integrations, and the company has reported processing over 1 billion calls. Founded by Jordan Dearsley (CEO) and Nik Gupta (CTO), Vapi serves a base of 750,000 to 1 million developers alongside enterprise customers including Amazon Ring, Intuit, ServiceTitan, New York Life, Kavak, GoHealth, and Instawork.

The platform exposes two commercial tiers: a self-serve Build plan with usage-based metering starting at $0.05 per minute of hosting plus pass-through model costs, and an enterprise Scale plan sold on annual contracts with custom pricing. Distribution combines an active developer community (including the Vapi for Creators program), channel partnerships with Microsoft (M12), Intuit, and New York Life, and direct enterprise sales for Fortune 500 deployments. Total funding is $72M across a $20M Series A led by Bessemer Venture Partners (December 2024) and a $50M Series B led by Peak XV at a reported $500M post-money valuation (May 2026), with reported ARR in the eight-figure band and 10x enterprise ARR growth since the Series A.

Product surface area has expanded from a single voice-agent runtime to a broader production-AI stack: Squads (multi-agent orchestration, November 2025), Vapi Evals (testing framework, December 2025), Vapi Monitoring (observability with predictive analytics, April 2026), Vapi Voices (proprietary TTS), Composer (visual agent builder for non-developers), and MCP Server integration. Compliance posture includes HIPAA, and the company has signaled entry into healthcare, insurance, and financial services verticals alongside its established customer-support use cases.

Name

Vapi

Legal name

Vapi Inc.

Website

https://vapi.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

101–250 employees

Short description

Vapi is a developer-first voice AI platform founded in 2023 that orchestrates real-time STT, LLM, and TTS providers into production voice agents for enterprise customer support, with 200+ model integrations and Fortune 100 customers including Amazon Ring and Intuit.

Ownership category

akta.pro rank

Product category

Voice AI Platform

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Voice Assistants & Voice UI (VUI) (HDAAAFAD)

akta.pro secondary industries

Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Voice AI platform
• Conversational AI agents
• Speech-to-text integration
• Telephony orchestration API
• Customer support automation

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Vapi Hosting (Platform/Orchestration Fee): Per-minute orchestration/hosting fee of $0.05/min on the Build plan (60+ minutes included), volume-based per-minute on the Scale enterprise plan. SMS/Chat billed at $0.005 per message. Excludes underlying model provider costs.
2. Enterprise Scale Contracts: Annual contract pricing on the Scale tier with fixed platform fee plus committed call-minute volume; includes SOC 2/HIPAA/PCI, SSO/RBAC, data residency, priority model/provider access, dedicated account team, named support engineer, and contractual uptime SLA.
3. Model Provider Pass-Through (STT/LLM/TTS): Model provider costs (STT, LLM, TTS) are passed through to the customer at cost; $0 if the customer brings their own API keys. Drives land-and-expand as customers add provider capability.
4. Compliance Add-Ons: Recurring monthly add-ons: HIPAA mode at $2,000/month and Zero Data Retention (ZDR) at $1,000/month, available on both Build and Scale tiers.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels10 records

Core offering

Vapi is a voice AI platform that lets developers build, test, and deploy voice agents for phone calls and customer support. The platform orchestrates configurable STT, LLM, and TTS providers with telephony (SIP), live tool/MCP calling, real-time monitoring, and multi-agent Squads orchestration to deliver sub-500ms conversational experiences at enterprise scale. It exposes a unified REST API, TypeScript/Python SDKs, a CLI, and a visual Composer builder, and supports 100+ languages with compliance modes for SOC 2, HIPAA, and PCI.

Product overview

Vapi is a single, API-first voice AI platform that combines orchestration, real-time monitoring, and enterprise-grade configurability for deploying production voice agents at scale. The core Vapi Platform exposes a unified REST API and TypeScript SDK and ships with a set of tightly integrated first-party modules: Vapi Dashboard for management; Composer for visual agent authoring; Squads for multi-agent orchestration; Vapi Workflows for branching flows; Vapi CLI for developer ergonomics; the Vapi MCP Server for invoking agents from MCP-compatible tools; Vapi Voices (Beta) for proprietary low-latency TTS; Structured Outputs for typed data extraction; Vapi Monitoring for observability; Vapi Evals and Simulations for testing; the Vapi Chat Widget for web/SMS channels; Outbound Call Campaigns; and Enhanced Security Mode. Two commercial packages wrap the platform — Vapi Build (usage-based, developer tier) and Vapi Scale (annual enterprise contract) — with optional HIPAA Mode and Zero Data Retention (ZDR) add-ons.

Differentiator

Problem solved

Functional benefit

Brands

• Vapi Voices: Lower-cost, lower-latency voice synthesis offering within the Vapi platform, announced in beta in December 2025.
• Vapi CLI
• Vapi Monitoring
• Vapi Composer

Products and services

• Vapi Platform Developer-first voice AI platform that orchestrates real-time speech-to-text, large language models, and text-to-speech into configurable voice agents. Provides sub-500ms latency, telephony control (SIP, warm transfers, DTMF, voicemail detection), 200+ model integrations, 100+ language support, and enterprise-grade compliance (SOC 2, HIPAA, PCI).
• Composer Visual, no-code agent builder that lets users design, configure, and iterate on Vapi voice agents and Workflows without writing code.
• Vapi Monitoring Production-grade observability and analytics for deployed voice agents, with dashboards and exports to track performance, usage, and conversation quality.
• Squads (Teams of Assistants) Multi-agent orchestration feature that chains multiple Vapi assistants into coordinated teams with intelligent handoffs and routing for complex, multi-step voice workflows.
• Vapi Evals JSON-based testing framework for voice agents that lets developers write conversation tests with judge plans to verify assistant behavior, integrate into CI/CD, and create regression tests from production call logs.
• Vapi CLI Command-line interface for building, configuring, testing, and managing Vapi voice agents directly from the terminal.
• Vapi MCP Server Model Context Protocol server that exposes Vapi voice agents so they can be invoked from within MCP-compatible workflows, AI tools, and coding assistants such as Claude.
• Vapi Voices (Beta) Vapi's own proprietary text-to-speech voice models launched in beta to deliver lower cost and lower latency for high-volume enterprise voice AI deployments.
• Vapi Chat Widget Embeddable web chat widget that lets Vapi agents operate across chat in addition to voice, supporting SMS/Chat alongside calls.
• Outbound Call Campaigns Feature for running batched outbound call campaigns directly from Vapi, with concurrency management and per-call analytics.
• Vapi Workflows Workflow builder for orchestrating agent logic and tool calls into reusable, branching flows with deterministic paths.
• Structured Outputs Per-assistant analysisPlan feature that extracts validated, typed JSON records (e.g., name, company, use case, follow_up_intent_score) from voice calls for downstream tooling.
• Enhanced Security Mode Enterprise-grade audio-security mode for protecting voice call data, with controls for audio stream handling and storage.
• Vapi Dashboard Web-based dashboard (dashboard.vapi.ai) for managing assistants, phone numbers, calls, monitoring, and configurations. Includes role-based access control (RBAC), version history, and version preview.
• HIPAA Mode (Add-on) Optional HIPAA-compliant data handling add-on ($2,000/month on both Build and Scale tiers) that processes and stores audio, transcripts, and metadata in a HIPAA-compliant manner after the call.
• Zero Data Retention (ZDR) Add-on Optional Zero Data Retention add-on ($1,000/month on both Build and Scale tiers) that prevents Vapi from storing any call data—transcripts, audio streams, or logs—beyond the scope of the live interaction.

Quantifiable outcome

• 1 billion+ calls handled on the platform
• +6 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability14 records

Feature9 records

Partnerships

Eleven partnerships are on record, tiered flagship — named enterprise customer and ai partner, flagship — reference enterprise customer and design partner, core — model provider, core — stt and tts provider, core — tts provider, core — model and cloud provider, core — telephony and sms provider, core — payments processor and core — ci/cd and code hosting.

• Intuitflagship — named enterprise customer and ai partnerStrategic or Co-development Partner · 13 May 2026Intuit deployed Vapi's voice AI in QuickBooks Workforce to extend AI capabilities from text chat into phone and voice interactions for payroll and benefits queries. Intuit named as a key enterprise customer as part of the $50M Series B announcement.
• Amazon Ringflagship — reference enterprise customer and design partnerStrategic or Co-development PartnerRing runs 100% of its inbound customer support calls on Vapi after winning Vapi over 40 rival AI voice vendors; quote from Jason Mitura (VP of Software Development) featured on Vapi homepage; Vapi won the deployment after a competitive evaluation.
• OpenAIcore — model providerTechnology or IntegrationOpenAI models (including GPT-4.1, GPT-5, GPT Realtime, GPT-4o, etc.) available as part of Vapi's 200+ model integrations for LLM and TTS; used to power Vapi agents including the homepage fleet.
• Anthropiccore — model providerTechnology or IntegrationAnthropic models available through Vapi's model catalog; Claude Skills for AI-coding-assistant integration also supported.
• Deepgramcore — stt and tts providerTechnology or IntegrationDeepgram Aura-2 (TTS) and Flux / Nova-3 (STT) are integrated into Vapi's model catalog; 'Vapi x Deepgram Aura-2 — The Most Natural TTS for Enterprise Voice AI' is a featured collaboration.
• ElevenLabscore — tts providerTechnology or IntegrationElevenLabs voices (eleven_turbo_v2, eleven_multilingual_v2) available in Vapi's model catalog; competitor in the broader voice AI platform market but also a key provider.
• Cartesiacore — tts providerTechnology or IntegrationCartesia Sonic 2.0 / Sonic 3 TTS integrated into Vapi's model catalog; featured collaboration ('Vapi x Cartesia: Ultra-Realistic Voice AI with Sonic 2.0'). Free Cartesia Sonic 3 TTS week promotion on Vapi.
• Google (Gemini)core — model and cloud providerTechnology or IntegrationGoogle Gemini models available in Vapi's model catalog (text and image generation); Vapi featured among startups showcasing at Google Cloud Next 2026 with broader Google Cloud integration.
• Twiliocore — telephony and sms providerTechnology or IntegrationTwilio powers SMS/Chat channels on Vapi (priced at $0.005/msg); free telephony integration with Vapi for inbound/outbound calling.
• Stripecore — payments processorTechnology or IntegrationStripe processes payments for Vapi's paid products and services per the Privacy Policy service providers list.
• GitHubcore — ci/cd and code hostingTechnology or IntegrationGitHub is used as a CI/CD tool and hosts Vapi's open-source Server SDK and homepage-voice-agents repos.

Scale indicators13 records

Recent moves6 records

Expansion highlights8 records

Broad incumbents

• ElevenLabs: ElevenLabs is a leading AI voice synthesis platform that is both a key TTS provider integrated into Vapi's 200+ models AND a competing voice AI agent platform (ElevenLabs Agents), making it a strategic partner-competitor.
• Deepgram: Deepgram provides STT and TTS models (Nova-3, Aura-2) integrated into Vapi's platform as a core provider, while also offering its own voice agent API, making it a strategic partner-competitor in the voice AI stack.
• Twilio: Twilio is a broad cloud communications platform that powers telephony/SMS for Vapi while also offering its own ConversationRelay voice AI product, making it both a key infrastructure partner and a strategic incumbent competitor.

Direct peers

• Voiceflow: Voiceflow provides a collaborative platform for designing, prototyping, and deploying conversational AI agents including voice, overlapping with Vapi's Composer and Workflows for agent authoring and orchestration.
• Bland AI: Bland AI is an enterprise voice agent platform offering customizable conversational AI agents for phone calls, with comparable enterprise features (telephony, compliance, custom integrations) targeting similar Fortune 1000 customers.
• Retell AI: Retell AI builds a developer API for creating, testing, and deploying production voice agents with low latency, directly competing with Vapi's Build and Scale tiers on similar use cases (customer support, outbound, lead qualification).
• PolyAI: PolyAI is an enterprise voice assistant platform for customer service automation, serving large enterprises in hospitality, healthcare, and financial services with comparable SLA-backed deployments.
• Air AI: Air AI offers an AI voice agent platform for autonomous sales and customer support calls, directly competing in the outbound sales and long-form conversational agent use cases Vapi targets.
• Synthflow AI: Synthflow AI offers a no-code voice AI agent platform for businesses, directly overlapping with Vapi's Composer and Build tier in SMB and mid-market deployments for customer support and outbound calling.

Emerging players

• Hume AI: Hume AI builds an emotionally intelligent voice AI platform (Empathic Voice Interface) with proprietary foundation models, competing in the same voice agent market with a differentiated emotionally-aware positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Vapi_AI
• GitHubgithub.com/VapiAI
• YouTubeyoutube.com/watch?v=818wTRa1e48
• LinkedInlinkedin.com/company/vapi-ai

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds4 records

Investors14 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vapi