Resy

What Resy does

Resy is a restaurant reservation and hospitality management platform that operates as a two-sided marketplace connecting diners to restaurants via a consumer-facing booking app (iOS, Android, web) and supplying restaurant operators with an end-to-end management suite branded as Resy OS. Founded in 2014 and headquartered in New York with a secondary office in Chicago, Resy became a wholly-owned subsidiary of American Express in 2019 following a $200-$250 million acquisition, and has since served as the cornerstone of Amex's Global Dining Network strategy. The platform supports 60 million registered users and, following the 2026 merger with Tock (acquired by Amex for $400 million in 2024), will operate approximately 25,000 restaurant, winery, and hospitality venues under a unified Resy brand. Core products include reservation and table management, waitlists, guest profiles with visit history, POS integration (Toast, Square), ticketing and prepayment, in-restaurant payments via Resy Pay (QR-based), and an analytics dashboard. Pricing tiers range from $249/month (Platform) to $399/month (Platform 360, Essential, Premium) with 2-3% transaction fees on prepayments, supplemented by no per-cover fees for operators.

Revenue is generated through two primary streams: subscription SaaS fees from restaurant partners and transaction fees on prepaid reservations and ticketed experiences, with American Express absorbing statement credit costs under the Resy Credit program ($100-$400 annually depending on card tier) as a cardmember acquisition and retention tool. The go-to-market leverages enterprise field sales to recruit restaurant operators, channel partnerships with Toast and Amex for distribution, and direct-to-consumer marketing through editorial content (Resy Blog, The Hit List), culinary event sponsorships (James Beard Foundation, Food & Wine Classic, Chef's Table), and exclusive card benefits (Global Dining Access, Resy Credit) that drive diner-side demand. AI capabilities are embedded across the product — including no-show prediction, anomaly detection against reservation bots, and Notify-driven cancellation automation — though AI is positioned as a feature layer rather than the platform's foundational differentiator. Resy pursues an active ecosystem expansion strategy, integrating with Square, DoorDash, Uber Eats, CRM platforms (Loyalist, Fishbowl), and Google AI Mode, while pursuing the proposed acquisition of TheFork to extend into 11 European countries.

Name

Resy

Legal name

Resy Network, Inc.

Website

https://resy.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Resy is a restaurant reservation and hospitality management platform serving 25,000+ venues and 60M+ diners via consumer apps and B2B software, operating as a wholly-owned American Express subsidiary with deep card-linked benefit integration.

Ownership category

akta.pro rank

Product category

Restaurant Reservation & Hospitality Software

akta.pro primary industry

Restaurant Reservations & Dining Booking Platforms (BPAMAIAK)

akta.pro secondary industry

Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)

Keywords

• Restaurant reservation software
• Hospitality management platform
• Dining booking platform
• Guest management software
• Restaurant POS integration

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription SaaS: Monthly subscription fees from restaurant partners for access to Resy OS platform features including reservations, guest management, analytics, and integrations. Plans range from $249-$399/month depending on feature tier. No per-cover fees, providing predictability for operators.
2. Prepayment Transaction Fees: Platform takes percentage fees on prepaid reservations and experiences. Essential plan charges 3% on prepayments, Premium plan charges 2%, enabling revenue from events, ticketed dinners, and advance payments.
3. Card Linked Benefits: Statement credits offered to Amex cardholders on eligible Resy purchases drive platform adoption and transaction volume, with Amex absorbing the credit cost as a customer acquisition and retention tool.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

Resy operates a two-sided dining platform connecting consumers to restaurants for hospitality services. On the B2B side, Resy OS provides restaurant operators with an end-to-end operating system including reservations, guest management, table management, waitlists, analytics, and POS integration. On the consumer side, Resy offers iOS/Android apps and Resy.com for diners to discover and book tables at 20,000+ restaurants worldwide, with exclusive access through Global Dining Access for American Express cardholders and statement credits via Resy Credit.

Product overview

Resy operates as a unified hospitality platform combining consumer-facing restaurant reservations with B2B restaurant management software. The core product portfolio includes Resy OS (table management, waitlists, guest feedback, analytics, and ticketing), paired with consumer apps for discovery and booking. The Resy Credit (up to $400 annual statement credit on select Amex cards) and Global Dining Access (exclusive reservations for Amex cardholders) drive consumer adoption, while Platform, Platform 360, Essential, and Premium pricing tiers serve restaurant operators. Resy Pay enables in-restaurant QR payments. Following the 2024 acquisition of Tock, the company merged both platforms under the Resy brand, consolidating over 25,000 venues across restaurants, wineries, hotels, and hospitality groups.

Differentiator

Problem solved

Functional benefit

Brands

• Tock: Restaurant reservation and hospitality platform acquired by American Express in 2024, serving fine dining with prepayment and event ticketing. Tock brand is being sunset and merged into Resy by summer 2026.

Products and services

• Resy Platform (Consumer Booking App) Consumer-facing restaurant discovery and booking application available on iOS, Android, and Resy.com. Allows diners to search restaurants, book reservations, access Global Dining Access exclusives, manage upcoming reservations, and earn statement credits via Resy Credit at U.S. Resy restaurants.
• Resy OS B2B restaurant management platform providing table management, waitlist functionality, customized SMS confirmations, guest feedback tools, reports and analytics, ticketing capabilities, Notify alerts, credit card holds, deposits, and POS integration for hospitality operators managing reservations pre, during, and post-service.
• Resy Credit Embedded card benefit for eligible American Express Cards enabling enrolled Card Members to earn statement credits (up to $100-$400 annually depending on card) for eligible purchases at U.S. Resy restaurants. Drives demand generation for restaurant partners by incentivizing high-spending Amex cardholders to book and dine at Resy venues.
• Global Dining Access American Express-powered program providing eligible card members with exclusive reservations, Priority Notify alerts, VIP diner badges, and early access to special dining experiences at partnered premium restaurants. Look for the purple bricks on Resy to identify exclusively held tables for Global Dining Access members.
• Resy Pay In-restaurant QR code-based payment option allowing guests to pay by scanning a code provided on the check or table card at participating Resy restaurant partners, leveraging Rooam payment middleware technology.
• Resy Booking API Booking API that allows third parties to embed reservation capabilities directly into their own apps or websites with real-time reservation access and management. Available as part of the Platform 360 tier for restaurant and hospitality partners.
• Tock (Merged into Resy) Restaurant reservation platform serving fine dining and events with prepayment and ticketing capabilities, originally acquired by American Express in 2024. The Tock brand is being sunset and its 7,000+ venues including wineries, tattoo parlors, and unique experiences are being migrated to the Resy platform.

Quantifiable outcome

• Amex Card Members make 3.8x more reservations on Resy vs non-card members
• +4 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability6 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered flagship, supporting, core and strategic.

• James Beard FoundationflagshipGTM or Marketing Partner · 1 May 2026Multi-year partnership making American Express and Resy the official credit card and reservations platform as presenting sponsor of the 2026 James Beard Awards ceremonies (June 13-15 in Chicago) and year-round programming including Taste America events and Platform by JBF in New York City.
• Food & WineflagshipGTM or Marketing Partner · 29 April 2026Expanded partnership with Food & Wine making American Express and Resy presenting sponsors of the Food & Wine Classic in Aspen (June 18-21), Food & Wine Classic in Charleston (November 13-15), and Food & Wine Best New Chefs program through 2028. Includes exclusive dining experiences and VIP access for Amex Card Members.
• GooglesupportingTechnology or Integration · 11 April 2026Google integrated Resy into its AI Mode feature for restaurant booking, enabling AI-powered discovery, availability checking, and reservation confirmation directly through Google Search.
• Chef's TableflagshipStrategic or Co-development Partner · 2 April 2026Multi-year partnership transforming the Netflix documentary series into real-world dining experiences, including a three-city dinner series (NY, LA, SF) in June, Chef's Table Festival in Park City, Utah (August 13-16), and awards ceremony at Wynn Las Vegas in the fall.
• ToastcoreTechnology or Integration · 5 December 2025American Express and point-of-sale provider Toast announced a multi-year partnership integrating Resy, Tock, and Toast technologies across thousands of U.S. restaurants. The integration combines reservation data with POS systems, enabling restaurants to personalize service, streamline deduplication, and leverage AI for predicting no-shows and optimizing pricing.
• LoyalistsupportingTechnology or Integration · 29 October 2025Resy announced new integration with CRM platform Loyalist, enabling automatic data flow between Resy and Loyalist for enhanced guest information management and targeted marketing campaigns.
• FishbowlsupportingTechnology or Integration · 29 October 2025Resy announced new integration with CRM platform Fishbowl, allowing restaurants to run targeted marketing campaigns with automatic data synchronization between platforms.
• SquaresupportingTechnology or Integration · 13 May 2025Expanded partnership with Square enabling deeper integrations between Resy and Square's restaurant point-of-sale platform, including streamlined booking management.
• TockcoreStrategic or Co-development Partner · 1 January 2024Tock, acquired by American Express for $400 million in 2024, is being merged with Resy under the Resy brand in summer 2026. The combination will bring approximately 25,000 venues under one platform, adding 8,000 bookable venues including wineries, tattoo parlors, and unique experiences.
• TheForkstrategicStrategic or Co-development Partner · 1 January 2024American Express is pursuing the proposed acquisition of TheFork, which together with Resy and Tock would expand the dining network to nearly 75,000 bookable venues across 11 European countries.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• OpenTable: OpenTable is the global incumbent in online restaurant reservations, serving tens of thousands of restaurants worldwide and competing head-to-head with Resy for both diner mindshare and restaurant software spend. It is the most direct competitor in product, business model, and target customer.
• SevenRooms: SevenRooms is a restaurant guest experience and CRM platform offering reservations, waitlist management, marketing automation, and guest data for hospitality operators. It overlaps Resy's guest-management and direct-marketing functionality for premium independent restaurants and hospitality groups.
• Tock: Tock, acquired by American Express in 2024 and being merged into Resy in 2026, is a reservation and event-ticketing platform with strong positioning in fine dining and prepaid experiences. It is a direct competitor now and a sister brand through the merger completion.
• TheFork: TheFork is a leading European restaurant reservation platform owned by Tripadvisor and currently subject to a proposed American Express acquisition. It directly overlaps Resy's core reservation marketplace across 11 European countries and would become a sister property under Amex.

Regional players

• Quandoo: Quandoo is a Berlin-based restaurant reservation marketplace operating primarily across Europe and parts of Asia. It is a regional competitor in the same core product category but does not directly compete with Resy in the U.S. premium segment.
• Chope: Chope is an Asia-Pacific restaurant reservation and diner-engagement platform operating primarily across Singapore, Hong Kong, Indonesia, Thailand, and mainland China. It is a comparable reservation marketplace that does not compete with Resy in the Americas or Europe.
• Meituan: Meituan is a dominant Chinese super-app for local services including restaurant discovery, reservations, and dining deals. While primarily a regional player in China, its scale demonstrates the global ceiling for restaurant platform aggregation that Resy aspires to in Western markets.

Broad incumbents

• Yelp: Yelp is a broad local-business discovery and review platform that has offered restaurant reservations through integrations and a Yelp Reservations product. While it does not specialize in restaurant OS, its diner-traffic scale makes it a partial competitor for restaurant discovery and booking intent.
• Toast: Toast is the leading U.S. restaurant POS and software platform and a strategic integration partner of Resy. While not a direct reservation competitor today, Toast's expansion into front-of-house and guest-facing software positions it as an adjacent incumbent that could enter reservations at scale.

Emerging players

• EatWith: EatWith (formerly VizEat) is a marketplace for hosted dining experiences and home-hosted events. It overlaps Resy's experience/ticketing functionality, especially for unique chef-driven events, though at smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/resy
• Facebookfacebook.com/Resy
• LinkedInlinkedin.com/company/resy-american-express-global-dining-network

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors10 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resy