kea

What kea does

Kea AI (legal entity: Kea Cloud, Inc.) is a Mountain View-based voice and conversational AI platform purpose-built for the restaurant industry. The company's core product is an AI phone-ordering system that answers inbound restaurant calls 24/7, takes orders with claimed 99.3% accuracy, handles complex modifier chains and customizations, processes payments (credit card, Apple Pay, Google Pay), and routes orders directly into a restaurant's point-of-sale and kitchen display systems. Underlying technology consists of proprietary ASR, NLU, and TTS models trained on restaurant-specific menu, pronunciation, and order-flow data, deployed as a multi-agent architecture (The Judge for order validation, The Food Critic for 86 detection and substitution, The Data Guru for analytics). The platform integrates directly with 11+ POS systems (Toast, Square, Clover, Olo, NCR Aloha, Oracle MICROS, CBS Northstar) and reservation platforms (OpenTable, Resy), and was expanded in November 2025 to include a Text AI module for SMS-based ordering.

Kea AI monetizes via a flat monthly subscription: $450/month ($15/day) for the standard single-location plan with unlimited concurrent calls and all-inclusive features, with custom pricing available for chains with 20-50+ locations. The go-to-market is hybrid product-led growth and direct enterprise sales — operators can self-serve sign up and go live in under 30 minutes, while multi-location chains are supported through dedicated demo booking and brand-wide bulk configuration tooling. Customers are U.S.-based quick-service and fast-casual restaurants, with named logos including Via 313 (23+ locations), & Pizza, Curry Up Now, Hopdoddy, Houston Hot Chicken, and Pincho. As of the available data, the company serves 30+ restaurant brands and 1M+ guests, having handled 846,000+ AI phone calls and generated over $2M in tracked phone-order revenue for clients since January 2025. Kea has raised approximately $30M+ in venture funding across multiple rounds (2017-2025) from investors including Marbruck, Streamlined, Alumni Ventures, Deepcore, Heartland Ventures, Pareto Holdings, Xfund, and others, and operates with 11-50 employees.

Name

kea

Legal name

Kea Cloud, Inc.

Website

https://kea.ai

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Kea AI is a Mountain View-based voice and text AI platform purpose-built for U.S. restaurants, providing 24/7 phone ordering, POS-integrated order flow, and conversational SMS ordering for quick-service and fast-casual operators at a flat $450/month subscription.

Ownership category

akta.pro rank

Product category

Restaurant Voice AI / Restaurant Technology Software

NAICS

Telephone Call Centers (56142)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)

Keywords

• Voice AI for restaurants
• AI phone ordering
• Restaurant POS integration
• Conversational AI ordering
• Restaurant automation software

Headquarters

HQ city

Palo Alto

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription - Voice AI Platform: Kea AI charges a flat monthly subscription fee for its Voice AI platform for restaurants. The pricing is all-inclusive at $450/month (~$15/day), covering unlimited concurrent calls, dedicated Kea number, all POS integrations, AI reporting, 86 detection, payment processing, delivery handling, reservation/waitlist, dynamic FAQs, spam call handling, and customer support. No per-order costs or hidden fees. No additional charges for call volume.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Kea AI provides a Voice AI and Text AI platform that automates restaurant phone ordering, 24/7 call answering, reservation and waitlist handling, payment processing, and customer FAQ management. The platform connects directly to restaurant POS systems (Toast, Square, Clover, Olo, and others) and pushes orders to kitchen display systems without human intervention. Sold as a flat-fee monthly subscription ($450/month per location) with unlimited concurrent calls and no per-order charges.

Product overview

Kea AI is a unified voice and text AI platform for restaurants, consisting of the core Voice AI Ordering system (marketed as a 'Cashier in the Cloud') plus multiple integrated modules and AI agents. The platform includes Voice AI for phone ordering (powered by ASR, NLU, and TTS technologies), Text AI for SMS ordering, an AI Menu Analyzer, 24/7 Call Answering, Dynamic FAQs, AI Call Reporting with The Data Guru agent, Delivery & Payments integration, and three autonomous AI agents (The Judge, The Food Critic, The Data Guru) that work together to handle restaurant calls without human intervention. The offering is managed through the Kea AI Portal for configuration and monitoring. The platform integrates directly with 11+ POS systems (Toast, Square, Clover, Olo, NCR Aloha, Oracle MICROS, CBS Northstar) and reservation platforms (OpenTable, Resy) for seamless order flow.

Differentiator

Problem solved

Functional benefit

Products and services

• Kea AI Voice Ordering AI-powered voice assistant that answers restaurant phone calls 24/7, takes orders with 99.3% accuracy, handles modifiers and customizations, processes payments, and sends orders directly to POS and kitchen display systems. Functions as a 'Cashier in the Cloud' for restaurants of all sizes, with unlimited concurrent calls.
• Text AI SMS/text-based ordering channel that allows customers to place orders, ask questions, and pay via text message, complementing the voice AI phone ordering system for restaurants.
• 60+ Premium Voices Premium AI voice library offering restaurants 60+ voice options to customize the Voice AI assistant's personality and tone to match their brand identity.

Quantifiable outcome

• 99.3% order accuracy — exceeding typical human accuracy during peak hours (estimated at 80-85%)
• +10 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability7 records

Feature10 records

Partnerships

Three partnerships are on record, tiered strategic and core.

• StreamstrategicTechnology or Integration · 4 December 2024Stream, an order and menu management solution provider for restaurants, announced a strategic partnership with Kea AI to integrate AI-powered voice ordering capabilities into Stream's platform. The partnership enables Stream to offer AI voice agents for drive-thru ordering, phone-based customer service, and real-time call answering to its restaurant clients. Stream positions itself as a bridge between POS brands and AI ordering solutions.
• OlocoreTechnology or IntegrationKea AI is partnered with Olo, described as a 'leader in the restaurant technology space.' Olo provides restaurant ordering and payment infrastructure, and the partnership enables Kea AI to integrate with Olo's platform for seamless order flow and POS connectivity for restaurant clients.
• CBS NorthstarcoreTechnology or IntegrationKea AI is partnered with CBS Northstar, described as a leader in the restaurant technology space, for POS integration and order management capabilities.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ConverseNow: Conversational AI for restaurant phone and drive-thru ordering. Competes head-to-head in QSR/pizza with similar ASR/NLU-based ordering accuracy claims and POS integration depth.
• Presto (Presto Voice): Automated voice AI for drive-thru and phone ordering at major QSR chains. Overlaps directly with Kea's voice-ordering product for fast-food and fast-casual customers.
• OpenCity: AI phone ordering agent for restaurants with direct POS integrations. Competes for the same mid-market and chain restaurant phone-ordering workload.
• Synq3 Restaurant Solutions: AI-driven restaurant phone and drive-thru ordering with POS integrations to Toast, Olo, and others. Direct competitor in the restaurant vertical voice AI space.
• PolyAI: Enterprise conversational voice AI deployed across restaurants, hotels, and retail. Comparable in technology stack and enterprise phone-handling use cases, though broader than restaurants.
• Hi Auto: Voice AI focused on QSR drive-thru ordering. Direct competitor for the same voice-ordering workload with similar POS integration requirements.
• SoundHound for Restaurants: Voice AI platform purpose-built for restaurant phone ordering and drive-thru, with POS integrations. Closest direct competitor given vertical focus, voice-first ordering, and similar enterprise restaurant customer base.

Broad incumbents

• Toast: Dominant restaurant POS platform and existing Kea integration partner. A broad incumbent whose move into native voice AI would directly threaten Kea's distribution and pricing.
• Square for Restaurants (Block): POS platform for restaurants and one of Kea's listed integrations. Broad incumbent with the data and reach to launch a competing voice-ordering product.

Others

• Olo: Restaurant ordering and payments platform and current Kea partner. Adjacent ecosystem participant that could choose to bundle or compete with Kea's voice layer over time.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/keacloud

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds5 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about kea