SYNQ3 Restaurant Solutions
SYNQ3 Restaurant Solutions developed conversational voice AI for restaurant ordering automation across phone, drive-thru, kiosk, mobile, and tableside channels. Founded in 2011 and acquired by SoundHound AI in December 2023 for approximately $25 million, it now operates as part of SoundHound's restaurant voice AI portfolio.
- Company typePrivate
- Founded2011
- HeadquartersColorado Springs, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What SYNQ3 Restaurant Solutions does
SYNQ3 Restaurant Solutions, founded in 2011 and headquartered in Colorado Springs, Colorado, developed voice AI technology for restaurant ordering automation across phone, drive-thru, kiosk, mobile, and tableside channels. The company's core technology encompassed conversational voice AI capabilities for natural language ordering, including substitutions, modifications, and complex menu queries, supported by an underlying platform architecture enabling multi-channel deployment. The product suite included Smart Ordering (multi-channel voice ordering), Smart Answering (automated phone handling), Dynamic Drive-Thru (generative AI-powered drive-thru automation), and Employee Assist (hands-free knowledge retrieval for restaurant staff), all built on SoundHound's independent end-to-end conversational AI stack following the acquisition.
The business model operated on subscription-based SaaS for voice AI deployments targeting restaurant chains, with go-to-market executed through direct enterprise field sales. Notable customers included Red Robin, which selected SYNQ3/SoundHound over a competing solution in a side-by-side evaluation, and White Castle, which partnered on drive-thru voice AI webinars. In December 2023, SoundHound AI Inc. (NASDAQ: SOUN) acquired SYNQ3 for approximately $25 million to strengthen its voice-AI platform and expand into high-volume customer interaction environments. Following the acquisition, SYNQ3 was rebranded and integrated into SoundHound AI's restaurant solutions portfolio under the messaging "Synq3 is now SoundHound." Revenue figures for SYNQ3 are not separately disclosed, as it now operates as part of SoundHound AI's combined entity, which reported full-year 2025 revenue of $168.9 million across all verticals.
SYNQ3 Restaurant Solutions firmographics
Firmographics- Name
- SYNQ3 Restaurant Solutions
- Legal name
- SYNQ3, Inc.
- Website
- https://synq3.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Acquired
- Headcount range
- 501–1,000 employees
- Short description
- SYNQ3 Restaurant Solutions developed conversational voice AI for restaurant ordering automation across phone, drive-thru, kiosk, mobile, and tableside channels. Founded in 2011 and acquired by SoundHound AI in December 2023 for approximately $25 million, it now operates as part of SoundHound's restaurant voice AI portfolio.
- Ownership category
- akta.pro rank
SYNQ3 Restaurant Solutions industry classification
Industry- Product category
- Voice AI for Restaurants
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)
Keywords
Where SYNQ3 Restaurant Solutions is headquartered
LocationHeadquarters
- HQ city
- Colorado Springs
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
SYNQ3 Restaurant Solutions business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Voice AI SaaS Subscriptions: SYNQ3 generated revenue through subscription-based voice AI solutions for restaurants, providing automation for phone, drive-thru, kiosks, and mobile ordering. After acquisition by SoundHound AI, the revenue model continues as part of SoundHound's restaurant solutions portfolio.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
SYNQ3 Restaurant Solutions product offering
Product offeringCore offering
SYNQ3 Restaurant Solutions develops and sells conversational voice AI software that automates ordering across restaurant channels—phone, drive-thru, kiosks, mobile apps, and tableside—plus employee assist for hands-free operational Q&A. Following its December 2023 acquisition by SoundHound AI, the products (Smart Ordering, Smart Answering, Dynamic Drive-Thru, Employee Assist) are delivered as subscription SaaS to enterprise restaurant chains.
Product overview
SYNQ3 Restaurant Solutions, now part of SoundHound AI following its December 2023 acquisition, offers a unified platform-plus-modules architecture for restaurant voice AI. The core Voice AI Platform powers an integrated suite of products including Smart Ordering (multi-channel voice ordering), Smart Answering (automated phone handling), Dynamic Drive-Thru (AI-powered drive-thru automation), and Employee Assist (hands-free employee knowledge retrieval). These products share the Houndify-powered conversational AI engine and support cross-channel deployment across phone, drive-thru, kiosks, mobile apps, and tableside. The portfolio is designed for restaurants seeking to automate food ordering while increasing operational efficiency and reducing staff dependencies.
Differentiator
Problem solved
Functional benefit
Products and services
- Smart Ordering Voice AI software that automates restaurant food ordering across multiple channels—phone, drive-thru, kiosks, and mobile apps—designed for quick-service, fast casual, and full-service restaurant chains seeking higher throughput and ticket size.
- Smart Answering Custom AI-powered voice assistant that automates 100% of incoming restaurant phone calls, including reservation inquiries, menu questions, and order placements, for restaurant operators.
- Dynamic Drive-Thru Generative AI-powered drive-thru ecosystem that automates order taking across drive-thru lanes and drive-in stalls to increase throughput and revenue for restaurant chains.
- Employee Assist Hands-free voice AI assistant for restaurant employees that retrieves and relays operational knowledge from instruction manuals, ingredient databases, and allergen information through headsets via two-way conversation.
- Custom Voice AI Solutions Bespoke Voice AI experiences built with SoundHound AI's full-service team for restaurant operators with custom deployment, integration, or workflow requirements.
- Houndify Developer Platform Developer platform that enables third parties—including restaurant operators and developers—to build custom voice assistants and access content domains for restaurant and adjacent industry applications.
- Voice AI Platform SoundHound's independent end-to-end conversational AI stack that serves as the foundational platform powering restaurant voice AI products including Smart Ordering, Smart Answering, and Dynamic Drive-Thru.
Quantifiable outcome
- 65% of customers said they would visit a restaurant more often if self-service kiosks were offered
- +2 more outcomes
Companies that use SYNQ3 Restaurant Solutions
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
SYNQ3 Restaurant Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature5 records
SYNQ3 Restaurant Solutions partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SoundHound AIcoreIn December 2023, SoundHound AI acquired SYNQ3 Restaurant Solutions for approximately $25 million. This strategic acquisition was designed to strengthen SoundHound AI's voice-AI platform and expand into high-volume customer interaction environments, specifically the restaurant industry. SYNQ3's restaurant voice automation technology was integrated into SoundHound's broader voice AI ecosystem, combining cross-channel automation solutions for phone, drive-thru, kiosks, and more.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
SYNQ3 Restaurant Solutions competitors and assessment
Company assessmentOthers
- Toast: Toast is a leading restaurant POS and technology platform that integrates with voice ordering solutions including SYNQ3, representing an adjacent ecosystem participant rather than a direct competitor but potentially a channel partner or alternative automation platform.
- Olo: Olo provides restaurant ordering and delivery platform technology that connects restaurant chains with digital ordering channels, representing an adjacent ecosystem participant in restaurant digital ordering infrastructure.
Broad incumbents
- SoundHound AI: SoundHound AI is the parent company that acquired SYNQ3 and operates a broader voice AI platform across automotive, healthcare, financial services, retail, and restaurants with its independent conversational AI stack.
- Amazon Lex: Amazon Lex provides a general-purpose conversational AI service that can be deployed for restaurant voice ordering and customer service, competing as a broad platform incumbent in the same conversational AI category.
- Google (Dialogflow/Duplex): Google's Dialogflow and Duplex provide enterprise conversational AI platforms that restaurants and partners can use to build voice ordering solutions, representing a broad incumbent that competes with SYNQ3's conversational AI platform.
Direct peers
- Hi Auto: Hi Auto develops conversational AI specifically for restaurant drive-thru order taking, competing directly with SYNQ3's Dynamic Drive-Thru product in QSR drive-thru automation.
- OpenCity: OpenCity (formerly Torii) provides AI-powered phone ordering and reservation solutions for restaurants, directly competing with SYNQ3's Smart Answering product in restaurant phone automation.
- ConverseNow: ConverseNow offers AI-powered voice ordering for restaurants including phone and drive-thru channels, directly competing with SYNQ3's Smart Ordering and Smart Answering products targeting the same restaurant chains.
- Valyant AI: Valyant AI provides conversational AI for restaurant drive-thru and customer service ordering, competing with SYNQ3's voice-enabled restaurant automation solutions in the same QSR vertical.
- Presto Automation: Presto Automation provides voice AI and automation solutions specifically for restaurant drive-thru and order-taking, directly competing with SYNQ3's Dynamic Drive-Thru and Smart Ordering products in the same QSR customer segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
SYNQ3 Restaurant Solutions social profiles
Digital presenceSYNQ3 Restaurant Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
SYNQ3 Restaurant Solutions leadership team
Management profileNumber of profiles
Profiles1 record
SYNQ3 Restaurant Solutions funding detail
Funding detailFunding overview
Funding rounds5 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SYNQ3 Restaurant Solutions M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SYNQ3 Restaurant Solutions
What does SYNQ3 Restaurant Solutions do?
SYNQ3 Restaurant Solutions develops and sells conversational voice AI software that automates ordering across restaurant channels—phone, drive-thru, kiosks, mobile apps, and tableside—plus employee assist for hands-free operational Q&A. Following its December 2023 acquisition by SoundHound AI, the products (Smart Ordering, Smart Answering, Dynamic Drive-Thru, Employee Assist) are delivered as subscription SaaS to enterprise restaurant chains.
Is SYNQ3 Restaurant Solutions a public or private company?
SYNQ3 Restaurant Solutions is a private company. It is classified as corporate owned and is currently acquired.
When was SYNQ3 Restaurant Solutions founded?
SYNQ3 Restaurant Solutions was founded in 2011. It employs 501 to 1,000 people.
Where is SYNQ3 Restaurant Solutions based?
SYNQ3 Restaurant Solutions is headquartered in Colorado Springs, United States, in the North America region.
How does SYNQ3 Restaurant Solutions make money?
One revenue line is on record: voice AI SaaS Subscriptions.
Who are SYNQ3 Restaurant Solutions's main competitors?
Others on record are Toast and Olo. Broad incumbents are SoundHound AI, Amazon Lex and Google (Dialogflow/Duplex). Direct peers are Hi Auto, OpenCity, ConverseNow, Valyant AI and Presto Automation.
Does SYNQ3 Restaurant Solutions have an API?
No public API is recorded for SYNQ3 Restaurant Solutions.
What industry is SYNQ3 Restaurant Solutions in?
SYNQ3 Restaurant Solutions's product category is Voice AI for Restaurants. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 54151 and its SIC code is 7372.