ConverseNow
ConverseNow provides AI-powered voice ordering for restaurants, automating phone, drive-thru, SMS, and kiosk order-taking for QSR, fast casual, and casual dining chains via a customizable SaaS platform and major POS integrations.
- Company typePrivate
- Founded2018
- HeadquartersAustin, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ConverseNow does
ConverseNow is an Austin, Texas-based voice AI company founded in 2018 by Vinay Shukla and Rahul Aggarwal that automates restaurant order-taking across phone, drive-thru, SMS, and kiosk channels. The platform targets quick-service, fast casual, casual dining, and fine dining operators, with publicly named customers including Domino's, Denny's, Wingstop, Hardee's, Fazoli's, Blake's Lotaburger, and Jets Pizza, and claims coverage across 40+ U.S. states with more than 2 million AI conversations handled monthly.
The product is built on proprietary speech recognition, natural language processing, and generative AI capabilities, and the company states it was the first to deploy advanced LLMs in live real-time audio environments at scale when it rolled out its GenAI platform across its customer base in December 2024. Core products are Phone Order AI, Drive-Thru Automation, SMS AI Conversations, and an Order Injection API for mobile and kiosk integration, all configurable through the "AI Your Way" layer that controls brand tone, persona, upsell logic, localization, and coupons. Disclosed technical benchmarks include 95%+ phone order accuracy, 95% drive-thru non-intervention rate, 90%+ drive-thru accuracy, and sub-second response times; the platform integrates with nine-plus major restaurant POS and ordering systems including Brink, NCR Aloha, Olo, PAR, Qu, Xpient, Fiserv, Focus, and ItsaCheckmate, and has since added Adora POS (September 2024) and Deliverect (April 2026) partners.
ConverseNow generates revenue through a SaaS subscription model with monthly, quarterly, or annual billing cycles, with fees negotiated per order form rather than publicly listed. Go-to-market is enterprise field sales targeting restaurant chains and multi-location operators, supplemented by POS partner referrals and industry events; subscription terms are governed by Texas-jurisdiction Terms of Use with the restaurant designated as merchant of record. The company has raised approximately $28.25 million across disclosed rounds ($3.25M seed in 2020, $15M Series A led by Craft Ventures in 2021, $10M strategic round led by Enlightened Hospitality Investments in 2022) and acquired drive-thru voice AI competitor Valyant AI in July 2024 to consolidate drive-thru capability.
ConverseNow firmographics
Firmographics- Name
- ConverseNow
- Legal name
- ConverseNow Technologies, Inc.
- Website
- https://conversenow.ai
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ConverseNow provides AI-powered voice ordering for restaurants, automating phone, drive-thru, SMS, and kiosk order-taking for QSR, fast casual, and casual dining chains via a customizable SaaS platform and major POS integrations.
- Ownership category
- akta.pro rank
ConverseNow industry classification
Industry- Product category
- Voice AI for Restaurants
- NAICS
- Telephone Call Centers (56142), All Other Telecommunications (517810), Telecommunications (517)
- SIC
- Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Speech Translation & Multilingual Speech Tech (HDAAAFAE)
Keywords
Where ConverseNow is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ConverseNow business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- SaaS Subscription Platform: ConverseNow charges restaurants a subscription fee for access to their Voice AI platform. The platform is provided as a service (SaaS) with recurring subscription payments. The company bills on a monthly, quarterly, or annual basis. Service fees are typically set forth in order forms or invoices, with payment due within 30 days of invoice date.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Subscription-based SaaS pricing model |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
ConverseNow product offering
Product offeringCore offering
ConverseNow provides a customizable voice AI platform that automates restaurant order-taking across phone, drive-thru, SMS, and kiosk channels. The platform uses natural language processing and generative AI to handle end-to-end ordering with brand-customizable tone, persona, upsell logic, and multilingual support, integrating with major restaurant POS systems.
Product overview
ConverseNow offers a unified voice AI platform for restaurants with four core products: Phone Order AI (handles 24/7 phone ordering), Drive-Thru Automation (AI-powered drive-thru order taking), SMS AI Conversations (text-based ordering and support), and Order Injection API (for mobile app and kiosk integration). All products are customizable through the AI Your Way platform, which allows restaurants to configure brand voice, tone, upsell logic, localization, and pricing. The platform processes over 2 million conversations monthly across phone, drive-thru, text, and kiosk channels. In 2024, ConverseNow acquired Valyant AI to expand its drive-thru technology capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Phone Order AI
Quantifiable outcome
- 2,000,000+ conversations handled per month
- +7 more outcomes
Companies that use ConverseNow
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles2 records
ConverseNow technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability9 records
Feature7 records
ConverseNow partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- DeliverectcoreStrategic partnership announced April 16, 2026 to integrate AI-powered voice ordering into Deliverect's unified restaurant order management ecosystem. The integration enables phone and drive-thru voice orders to flow seamlessly alongside third-party delivery and first-party digital orders, improving operational efficiency, order accuracy, and guest experience. This partnership reflects growing industry demand for AI-powered automation that integrates with existing restaurant technology stacks.
- Adora POScorePartnership with Adora POS to streamline pizza ordering and restaurant efficiency with Voice AI technology. The integration allows ConverseNow's AI voice ordering to work seamlessly with Adora POS systems for pizza restaurants, enabling automated order taking that feeds directly into the restaurant's point-of-sale system.
- Valyant AIcoreConverseNow acquired Valyant AI, a provider of restaurant drive-thru automation technology, on July 9, 2024. The acquisition included Valyant AI's technology, team, and products such as its AI voice assistant and AI Employee Assist. The combined entity offers more robust solutions for the quick service restaurant industry, with Valyant's generative AI chatbot capable of providing instant responses during drive-thru interactions. Both companies operated separately for now while integrating resources and features like AI employee training.
- Brink POScoreIntegration partnership for point-of-sale connectivity, enabling ConverseNow's voice AI to seamlessly integrate with Brink POS systems used by restaurants.
- FiservcoreIntegration partnership for payment processing connectivity, allowing ConverseNow's voice AI to work with Fiserv payment systems.
- NCR AlohacoreIntegration partnership with NCR Aloha POS platform, enabling ConverseNow's voice AI to connect with NCR Aloha systems for restaurant operations.
- OlocoreIntegration partnership with Olo restaurant ordering platform, allowing ConverseNow's voice AI to integrate with Olo's digital ordering infrastructure.
Scale indicators10 records
Recent moves7 records
Expansion highlights6 records
ConverseNow competitors and assessment
Company assessmentBroad incumbents
- Olo: Public restaurant digital ordering platform and one of ConverseNow's integration partners; competing adjacent space with potential to expand into voice ordering through its brand relationships.
- Toast: Leading restaurant POS platform and broad incumbent in restaurant technology; while not a direct voice AI specialist, Toast's scale and embedded POS position make it a credible bundler competitor if it extends into voice ordering.
Emerging players
- Master of Code Global: Conversational AI development company with restaurant and food-service deployments including voice and chatbot ordering solutions, partially overlapping with ConverseNow's conversational AI platform capabilities.
- PolyAI: Enterprise voice AI company whose restaurant deployments overlap with ConverseNow's phone-ordering product, though it serves a broader set of customer-service verticals beyond QSR.
Direct peers
- Kea: Restaurant-focused voice AI company providing phone ordering and customer engagement for QSR and fast casual chains — overlapping customer base and product functionality with ConverseNow.
- Presto Automation: Direct competitor offering voice AI drive-thru automation to QSR chains (including legacy e la Carte products), targeting the same enterprise customers with overlapping product functionality.
- SoundHound AI: Public voice AI company whose 'SoundHound for Restaurants' product directly competes with ConverseNow across phone and drive-thru ordering for QSR chains, using similar generative AI and natural language capabilities.
- Hi Auto: Voice AI startup focused specifically on restaurant drive-thru order taking, competing head-to-head with ConverseNow's drive-thru automation product (post-Valyant AI acquisition) for the same QSR customers.
- OpenCity: Voice AI platform for restaurants handling phone orders and drive-thru interactions; competes in the same niche with similar generative AI-based restaurant ordering solutions.
Others
- Apprente (acquired by McDonald's): Voice AI startup acquired by McDonald's to power drive-thru ordering, illustrating how large QSR chains absorb voice AI vendors — a structural risk pattern ConverseNow faces with its enterprise customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ConverseNow social profiles
Digital presenceConverseNow financial estimates
Financial estimateRevenue estimate
Valuation estimate
ConverseNow leadership team
Management profileNumber of profiles
Profiles1 record
ConverseNow subsidiaries and ownership
Company hierarchySubsidiaries1 record
ConverseNow funding detail
Funding detailFunding overview
Funding rounds4 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ConverseNow M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ConverseNow
What does ConverseNow do?
ConverseNow provides a customizable voice AI platform that automates restaurant order-taking across phone, drive-thru, SMS, and kiosk channels. The platform uses natural language processing and generative AI to handle end-to-end ordering with brand-customizable tone, persona, upsell logic, and multilingual support, integrating with major restaurant POS systems.
Is ConverseNow a public or private company?
ConverseNow is a private company. It is classified as venture growth investor backed and is currently operating.
When was ConverseNow founded?
ConverseNow was founded in 2018. It employs 51 to 100 people.
Where is ConverseNow based?
ConverseNow is headquartered in Austin, United States, in the North America region.
How does ConverseNow make money?
One revenue line is on record: saaS Subscription Platform.
Who are ConverseNow's main competitors?
Broad incumbents on record are Olo and Toast. Emerging players are Master of Code Global and PolyAI. Direct peers are Kea, Presto Automation, SoundHound AI, Hi Auto and OpenCity. Apprente (acquired by McDonald's) is listed as an others.
Does ConverseNow have an API?
Yes. Order Injection API enables seamless integration of AI-powered ordering into mobile apps and kiosks. Supports real-time ordering and custom workflows.
What industry is ConverseNow in?
ConverseNow's product category is Voice AI for Restaurants. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAADAF, Conversational NLP & Dialogue Management (chatbots, agents). Its NAICS code is 56142 and its SIC code is 4899.