What Posh AI does

Posh AI (legal name: Posh Technologies Inc.) is a Boston-based, privately held software company founded in 2018 by MIT AI Lab graduates Karan Kashyap (CEO) and Matt McEachern (CTO). It develops an agentic AI platform purpose-built for U.S. banks and credit unions, serving more than 100 financial institutions across customer-experience automation, employee productivity, and proactive engagement use cases. Posh's primary customer base consists of community banks and credit unions, with strategic emphasis on credit unions through partnerships with Corelation and the Cooperative Credit Union Association (CCUA).

Posh's platform architecture is organized around a shared, governed knowledge layer and the proprietary Operating Procedures framework, which combines LLM flexibility with code-level guardrails. Underpinning the platform is REALM™, an LLM-native reasoning engine introduced in October 2024. The product suite includes Voice Assistant (24/7 conversational phone banking), Digital Assistant (web/mobile/SMS/email), Posh Answers (AI help center), Posh Outreach (proactive multi-channel campaigns), Knowledge Assistant (employee knowledge retrieval), Posh Simulator (AI role-play training), and Posh CoachQA (100% contact-center QA). The Knowledge Management Studio and no-code Posh Portal serve as the configuration and governance surface for institutions, with deep integrations into Genesys (telephony) and Symitar Episys (core banking). Posh operates under SOC2 Type II and CSA STAR Level 1 compliance and uses OpenAI among other named sub-processors.

Posh operates a sales-led enterprise SaaS motion with quote-based pricing and multi-year contracts, supplemented by a "Partnership for Life" services layer for deployment and ongoing optimization. Distribution combines direct enterprise sales with strategic referral channels (Corelation, CCUA) and event-led demand generation. The company has raised approximately $72.5M in disclosed venture funding across a 2022 round ($27.5M, led by Canapi Ventures) and a 2024 round ($45M, led by Curql), with prior investors including CMFG Ventures, Human Capital, JAM FINTOP, and TruStage Ventures. Notable recognition includes the ICBA ThinkTECH Banker's Choice Award and the 2023 AI Breakthrough "Best Conversational Interface" award.

Name

Posh AI

Legal name

Posh Technologies Inc.

Website

https://posh.ai

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

51–100 employees

Short description

Posh AI is a Boston-based software company that builds an agentic AI platform purpose-built for U.S. banks and credit unions. Its suite of voice, digital, knowledge, outreach, and quality-assurance products serves 100+ financial institutions, replacing legacy IVRs and employee workflows with policy-aligned AI agents.

Ownership category

akta.pro rank

Product category

Conversational AI Platform for Banking

NAICS

Software Publishers (513210), Software Publishers (5132), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industries

Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), Voice Assistants & Voice UI (VUI) (HDAAAFAD), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Conversational AI platform
• Banking AI solutions
• Contact center automation
• AI voice assistants
• Financial institution AI

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS subscription (AI platform): Software-as-a-Service platform providing AI conversational agents (Voice, Digital, Knowledge Assistant, Answers, Outreach, CoachQA) delivered B2B to financial institutions; core commercial offering under ongoing service agreements.
2. Partnership for Life services (professional services): Recurring/embedded services tied to each client engagement including discovery, content design, development/UAT, launch planning, and ongoing data-driven optimization — a proactive consultative layer included with the platform subscription.
3. Managed / configuration services via Posh Portal: Customers manage AI assistants through the Posh Portal; revenue tied to provisioning, configuration, and operation of the multi-product agentic AI workforce (Voice + Digital + Knowledge + Outreach + CoachQA) across the institution.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels9 records

Core offering

Posh develops a unified agentic AI platform purpose-built for financial institutions (community/regional banks and credit unions), providing voice, digital, and employee-facing AI assistants (Voice Assistant, Digital Assistant, Knowledge Assistant, Posh Answers, Posh Outreach, Posh Simulator, and Posh CoachQA) on a single governed knowledge layer with Operating Procedures that enforce institutional policy. The platform is delivered as B2B SaaS to financial institutions in the United States and combines customer-facing conversational agents with internal AI productivity and quality assurance tools.

Product overview

Posh AI operates a platform-plus-modules architecture: the Posh Platform is the unified, governed agentic AI layer purpose-built for financial institutions, and is powered underneath by the REALM™ LLM-Native Reasoning Engine. On top of that core platform, Posh offers a portfolio of integrated products that share governed knowledge and Operating Procedures. Customer-facing modules include Voice Assistant (phone banking), Digital Assistant (web/mobile/SMS/email), Posh Answers (AI help center / site search), and Posh Outreach (proactive multi-channel campaigns). Employee-facing modules include Knowledge Assistant (internal knowledge retrieval), Posh Simulator (AI role-play training), and Posh CoachQA (100% call quality assurance). The Posh Portal is the no-code management surface, and the Knowledge Management Studio is where institutional knowledge is created and governed. Together these modules run on shared knowledge, policy-aligned Operating Procedures, and a unified agentic AI workforce that operates across voice, digital, and internal workflows.

Differentiator

Problem solved

Functional benefit

Brands

• Voice Assistant: 24/7 talking AI assistant for banking customers that answers FAQs, routes calls and automates banking transactions.
• Digital Assistant
• Posh Answers
• Posh Outreach
• Knowledge Assistant
• Posh Simulator
• Posh CoachQA
• Posh Portal
• Knowledge Management Studio
• REALM

Products and services

• Voice Assistant 24/7 talking AI assistant for phone banking that handles natural back-and-forth conversations, adapts mid-call, routes calls, and automates banking transactions through Operating Procedures and modular mini-agents; designed for community banks and credit unions.
• Digital Assistant 24/7 digital customer service assistant that delivers instant, on-policy answers across a financial institution's website, mobile app, SMS, and email channels; serves consumer banking customers directly.
• Posh Answers AI-powered help center / website search for banking websites that turns every page into a search-driven growth tool, converting questions into qualified leads, deposits, and loan applications for the financial institution.
• Posh Outreach Proactive AI agents that initiate multi-step humanlike conversations across voice, SMS, email, push, and personalized microsites for loan, deposit, onboarding, retention, and lifecycle campaigns targeting financial institution customers.
• Knowledge Assistant Employee-facing AI workspace that lets financial institution staff query a single governed knowledge source and get accurate, policy-safe answers to complete tasks quickly; designed for frontline and back-office banking employees.
• Posh Simulator AI-driven role-play training tool that delivers realistic voice and chat simulations tailored to specific employee roles (e.g., contact center agents) to compress time-to-proficiency for frontline banking staff.
• Posh CoachQA AI-powered quality assurance platform that evaluates 100% of contact center conversations against the institution's customized standards via Retrieval-Augmented Evaluation, surfacing compliance gaps, missed disclosures, and coaching opportunities.

Quantifiable outcome

• Freedom First Voice Assistant handles 25,000+ calls/month and contains >50% of calls
• +8 more outcomes

Named customers19 records

Segments10 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability12 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered flagship (credit-union ecosystem) and core.

• Corelationflagship (credit-union ecosystem)Strategic or Co-development PartnerStrategic referral partnership announced to empower credit unions with intelligent, integrated AI agents. Corelation is a core-banking provider widely used by credit unions; the partnership is positioned as embedding Posh AI into the Corelation ecosystem so credit unions can adopt agentic AI alongside their core platform.
• Cooperative Credit Union Association (CCUA)flagship (credit-union ecosystem)GTM or Marketing PartnerCCUA and Posh teamed up to democratize AI solutions so they are accessible and affordable for small and mid-sized credit unions, enhancing member experiences, boosting employee efficiency, and driving innovation across the credit-union movement.
• Genesys (Pureconnect)coreTechnology or IntegrationTelephony system integration used to deploy Posh's Voice Assistant as a full phone-menu replacement (Freedom First case study). Genesys Pureconnect was the contact-center telephony layer that Posh integrated with for IVR replacement and call routing.
• Symitar EpisyscoreTechnology or IntegrationCore-banking integration partner; Freedom First's Posh Voice Assistant was implemented with a core-banking integration to Symitar Episys to authenticate members and complete banking transactions.
• Google (sub-processor)coreTechnology or IntegrationAuthorized sub-processor used in the course of providing Posh's SaaS AI services to financial institutions; engaged to host, manage, maintain, and develop Posh's SaaS AI applications and IT systems.
• Salesforce (sub-processor)coreTechnology or IntegrationAuthorized sub-processor used in the course of providing Posh's SaaS AI services; supports Posh's customer-success and operational tooling.
• Twilio (sub-processor)coreTechnology or IntegrationAuthorized sub-processor used in the course of providing Posh's SaaS AI services; underpins SMS messaging and telephony features used by Voice and Outreach products.
• OpenAI (sub-processor)coreTechnology or IntegrationAuthorized sub-processor providing large language model capabilities that underpin Posh's generative and agentic AI features across Voice, Digital, Knowledge Assistant, Answers, and CoachQA.

Scale indicators16 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Kasisto: Kasisto offers KAI, a conversational AI platform purpose-built for financial services, serving banks and credit unions with voice and digital assistants. It is the closest direct competitor to Posh's Voice Assistant and Digital Assistant, targeting the same regulated buyer base with similar policy-aligned AI capabilities.
• Glia: Glia provides a unified interaction platform for financial institutions combining AI-driven self-service, live chat, co-browsing, and voice. Like Posh, Glia is a vertical AI/contact-center play focused on banks and credit unions, with similar multi-channel customer-service workflows and channel-partner strategy.
• Clinc: Clinc builds conversational AI for banks, credit unions, and fintechs (e.g., its virtual assistant for customer service and live-agent augmentation). It is a direct vertical peer to Posh in conversational AI for financial institutions, with comparable Voice/Digital product surface.

Emerging players

• Cognigy: Cognigy is an enterprise conversational/agentic AI platform with deep financial-services deployments (including banks) and strong EMEA presence. It overlaps with Posh's Voice/Digital/employee-assistant suite but is more horizontal, making it an emerging cross-vertical competitor entering Posh's territory.
• Yellow.ai: Yellow.ai offers an enterprise agentic-AI platform for voice and chat automation with growing financial-services use cases. It competes with Posh on multi-channel banking assistants but is horizontal across verticals rather than purpose-built for FIs.
• Amelia (SoundHound for Service): Amelia is an enterprise agentic-AI platform with banking and financial-services deployments, focused on voice and digital employee/customer automation. It overlaps with Posh's agentic AI workforce concept but operates as a broader enterprise AI platform rather than a FI-specialist.

Broad incumbents

• Microsoft Dynamics 365 Customer Service / Copilot: Microsoft bundles Azure OpenAI, Copilot, and Dynamics 365 Customer Service into an enterprise stack many banks and credit unions already license. As a broad incumbent with deep distribution and a financial-services cloud, it represents both a partner (sub-processor) and a competitive threat to Posh's standalone agentic-AI platform.
• Salesforce Financial Services Cloud + Einstein: Salesforce Financial Services Cloud with Einstein/Agentforce delivers CRM-embedded agentic AI for banks and credit unions. As an existing sub-processor of Posh's services and a broad CRM incumbent, it overlaps with Posh's Knowledge Assistant, Answers, and digital assistant capabilities within many FIs' existing technology estates.
• Genesys Cloud CX: Genesys is a leading contact-center platform with growing AI/agent capabilities and is also Posh's telephony integration partner (Genesys Pureconnect at Freedom First). As a broad incumbent bundling AI into its core contact-center stack, Genesys is a partner today and a competitor if it deepens native agentic-AI banking features.

Others

• Persistent Systems / Mphasis Banking AI practitioners: Large IT services firms like Persistent, Mphasis, and TCS build custom banking AI assistants and conversational platforms for FIs. They represent an adjacent alternative buyers may consider instead of a dedicated agentic-AI vendor like Posh, particularly for large banks seeking bespoke builds.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/poshai

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds10 records

Investors13 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Posh AI