Kasisto
Kasisto provides a conversational and agentic AI platform purpose-built for financial institutions, serving 55+ banks and credit unions across 16 countries via its proprietary banking-specific large language model, KAI-GPT, and multi-agent KAIgentic platform.
- Company typePrivate
- Founded2013
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Kasisto does
Kasisto, founded in 2013 as a spin-off from SRI International (the creators of Siri), builds the KAI conversational and agentic AI platform purpose-built for financial institutions. The company's product portfolio centers on the KAI Platform — an omnichannel conversational AI system deployable across mobile, web, IVR, phone, email, and physical interfaces — augmented by KAI-GPT (a proprietary banking-specific large language model with approximately 7B parameters), KAI Answers (generative AI knowledge retrieval), KAIgentic (agentic AI for autonomous workflows), and KAIops (agentic operational resilience). Kasisto serves a dual customer base of global Tier 1 banks — including J.P. Morgan, Westpac, Standard Chartered, TD Bank, and Nedbank — and community banks and credit unions across 16 countries, with KAI-powered assistants engaging millions of consumers.
The company operates a SaaS subscription revenue model with enterprise-tier annual contracts, quote-based pricing tied to institution size and deployment scope. Go-to-market combines direct enterprise field sales targeting large global banks with a deep channel partner ecosystem including FIS, NCR, Q2, Backbase (which acquired Kasisto in June 2026), LinkLive, Glia, and Moxo, plus a recently added distribution path via Microsoft Agent 365. Kasisto has raised approximately $171M across eight funding rounds from 2014 through 2024, with strategic investors including NCR, FIS, and Westpac serving as both capital providers and distribution partners. The company maintains offices in New York (headquarters), Atlanta, Dallas, London, Singapore, South Africa, and Sydney, with a wholly-owned Singapore subsidiary supporting Asia-Pacific operations.
Following the Backbase acquisition in June 2026, Kasisto's agentic platform, banking-specific intelligence, and New York-based team have been integrated into Backbase's AI-native Banking OS as part of its Unified Frontline initiative, effectively distributing Kasisto's technology across Backbase's broader customer base of financial institutions globally.
Kasisto firmographics
Firmographics- Name
- Kasisto
- Legal name
- Kasisto, Inc.
- Website
- https://kasisto.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- Kasisto provides a conversational and agentic AI platform purpose-built for financial institutions, serving 55+ banks and credit unions across 16 countries via its proprietary banking-specific large language model, KAI-GPT, and multi-agent KAIgentic platform.
- Ownership category
- akta.pro rank
Kasisto industry classification
Industry- Product category
- Banking Conversational AI Platform
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
Keywords
Where Kasisto is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Kasisto business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Licensing: Kasisto generates revenue primarily through subscription-based licensing of its KAI conversational AI platform to financial institutions. Pricing is typically enterprise-tier based on deployment scope, number of users, and functionality accessed. The platform is sold as a hosted/SaaS solution with annual subscription contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise tier for large global banks |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Kasisto product offering
Product offeringCore offering
Kasisto develops and licenses the KAI conversational AI platform purpose-built for financial services, enabling banks, credit unions, and other financial institutions to deploy intelligent virtual assistants and agentic AI across customer-facing, employee-facing, and operational use cases. The platform centers on KAI-GPT (a banking-specific large language model) and extends into agentic AI orchestration (KAIgentic), knowledge retrieval (KAI Answers), and operational reliability (KAIops), sold primarily as enterprise SaaS subscriptions.
Product overview
Kasisto offers a unified platform-plus-modules architecture centered on the KAI conversational AI platform for financial services. The core KAI Platform provides foundational multi-channel, multilingual conversational AI capabilities, while specialized modules extend functionality for specific use cases: KAIgentic serves as the flagship agentic AI platform for autonomous banking operations; KAI Answers and KAI-GPT power generative AI-driven knowledge retrieval and customer service; KAI Consumer Banking delivers customer-facing AI agents; and KAIops addresses operational resilience. The portfolio also includes vertical solutions like KAI Business Banking and KAI Investment Management. All products leverage proprietary behavioral intelligence and multi-agent coordination to deliver personalized, compliant banking experiences across web, mobile, IVR, and contact center channels.
Differentiator
Problem solved
Functional benefit
Brands
- KAI Consumer Banking: AI-powered consumer banking virtual assistant that creates friction-free, personalized customer experiences
- KAI Answers
- KAI-GPT
- KAIgentic
- KAIops
- KAI Platform
- KAI Investment Management
- KAI Business Banking
Products and services
- KAI Platform Foundational conversational AI platform enabling financial institutions to create intelligent digital assistants across web, mobile, IVR, contact center, and digital voice channels. Provides multilingual, multi-tenant, omnichannel deployment with pre-built banking intents and banking-specific NLU.
- KAIgentic Agentic AI platform purpose-built for banking, with reasoning-native agents, multi-agent coordination, behavioral personalization, and trusted compliance that enable banks to deploy AI agents capable of taking intelligent action across digital channels, contact centers, and back-office operations.
- KAI-GPT The first large language model purpose-built for banking, providing accurate, transparent, trustworthy, and customizable generative AI interactions for financial services applications. Powers KAI Answers and other generative AI use cases across the KAI portfolio.
- KAI Answers Generative AI-powered Q&A application that enables bank employees and customers to instantly access information from institutional knowledge repositories through natural language questions, with predictive keywords, paraphrase generation, and source citation for transparency.
- KAIops Agentic AI-driven operational reliability platform that uses a multi-agent framework to monitor, diagnose, respond to, and prevent outages across banking systems, enabling near-zero incident operations for financial institutions.
- KAI Consumer Banking (AI Agents) Customer-facing AI agent for retail banking that creates friction-free, personalized experiences, pre-integrated with digital banking solutions and capable of seamless live agent handoff across web, mobile, email, phone, and physical channels.
- KAI Investment Management Conversational AI solution for investment management, providing intelligent virtual assistant capabilities tailored to wealth management and investment banking use cases.
- KAI Business Banking Conversational AI solution for business banking, enabling treasury and finance executives to access AI-powered banking capabilities through intelligent digital assistants.
Quantifiable outcome
- Reduced live chat volumes by 70%+
- +3 more outcomes
Companies that use Kasisto
Customer profileNamed customers15 records
Segments2 records
Ideal customer profiles2 records
Kasisto technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability10 records
Feature8 records
Kasisto partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- MicrosoftcoreKasisto's KAIgentic platform is integrated with Microsoft Agent 365, enabling financial institutions to deploy compliant AI banking agents across the Microsoft ecosystem. The integration aims to improve customer engagement, employee productivity, and operational efficiency for banks using Microsoft 365.
- LinkLivecoreLinkLive, a leading cloud-based Contact Center as a Service (CCaaS) provider, partnered with Kasisto to incorporate AI into its digital customer service platform. The partnership enables joint customers to access Kasisto's conversational AI through LinkLive's contact center platform.
- GliacoreGlia partnered with Kasisto to incorporate AI into its digital customer service platform. The partnership enables financial institutions to access Kasisto's KAI through Glia's unified customer interaction platform.
- FIScoreFIS, a leading financial technology provider, partnered with Kasisto to expand KAI into the US community banking market. FIS led the $15.5M Series C extension round and integrates KAI into its digital banking offerings.
- NCR CorporationcoreNCR Corporation partnered with Kasisto since 2020 to bring KAI to the community banking market. NCR led the $15.5M Series C funding round and integrates KAI into its platform for financial institutions.
- Q2coreQ2 is a digital banking provider that partnered with Kasisto to enable wider variety of financial conversations through KAI integration.
Scale indicators7 records
Recent moves11 records
Expansion highlights6 records
Kasisto competitors and assessment
Company assessmentDirect peers
- Personetics: Personetics provides AI-driven personalized financial guidance and engagement for banks, including conversational and predictive banking capabilities. Direct overlap with Kasisto's consumer banking AI agent and behavioral intelligence offering.
- Posh AI: Posh AI builds conversational AI assistants and knowledge automation specifically for banks and credit unions. Closely comparable vertical focus, target customers, and product surface as Kasisto's KAI Platform.
- Kore.ai: Kore.ai offers an enterprise conversational AI and agent platform used by banks such as Standard Chartered for customer service automation. Directly competes with KAI on conversational and agentic AI infrastructure, though less banking-specialized.
- Avaamo: Avaamo provides an enterprise conversational AI platform with deployments in banking and financial services. Comparable technology stack (LLM-backed, omnichannel) and overlapping enterprise bank customers.
- Yellow.ai: Yellow.ai delivers an enterprise conversational and generative AI platform used by banks and insurers for customer service automation. Comparable platform capabilities and target buyer (enterprise financial institutions) to Kasisto.
Emerging players
- Cleo: Cleo provides an AI-powered personal finance and banking assistant used by financial institutions and consumers. Comparable conversational AI capabilities and financial-services focus, but oriented more B2C/embedded than Kasisto's enterprise-first go-to-market.
- Backbase: Backbase is a digital banking platform provider that acquired Kasisto in June 2026 and now incorporates KAI into its AI-native Banking OS. Pre-acquisition, Backbase was a channel partner; post-acquisition, it is the corporate parent integrating Kasisto's AI stack into its broader offering.
- Haptik: Haptik (Jio Haptik) provides enterprise conversational AI solutions with financial-services deployments. Comparable product capabilities and large enterprise customer base, with partial geographic overlap.
Broad incumbents
- Salesforce (Einstein / Financial Services Cloud): Salesforce offers Einstein AI and Financial Services Cloud with conversational and generative AI capabilities targeting banks. A broad incumbent CRM/AI suite that overlaps with Kasisto's employee-facing and customer engagement use cases.
- Microsoft (Azure OpenAI / Microsoft Copilot for Financial Services): Microsoft provides Azure OpenAI Service, Copilot for Financial Services, and the Agent 365 platform that Kasisto now integrates with. A broad incumbent whose enterprise AI stack is both a distribution channel and a potential competitive substitute for banking AI assistants.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Kasisto social profiles
Digital presenceKasisto compliance and trust
Trust signalCompliance4 records
Kasisto financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kasisto leadership team
Management profileNumber of profiles
Profiles7 records
Kasisto subsidiaries and ownership
Company hierarchySubsidiaries1 record
Kasisto funding detail
Funding detailFunding overview
Funding rounds9 records
Investors22 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kasisto M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kasisto
What does Kasisto do?
Kasisto develops and licenses the KAI conversational AI platform purpose-built for financial services, enabling banks, credit unions, and other financial institutions to deploy intelligent virtual assistants and agentic AI across customer-facing, employee-facing, and operational use cases. The platform centers on KAI-GPT (a banking-specific large language model) and extends into agentic AI orchestration (KAIgentic), knowledge retrieval (KAI Answers), and operational reliability (KAIops), sold primarily as enterprise SaaS subscriptions.
Is Kasisto a public or private company?
Kasisto is a private company. It is classified as corporate owned and is currently acquired.
When was Kasisto founded?
Kasisto was founded in 2013. It employs 11 to 50 people.
Where is Kasisto based?
Kasisto is headquartered in New York, United States, in the North America region.
How does Kasisto make money?
One revenue line is on record: saaS Platform Licensing.
Who are Kasisto's main competitors?
Direct peers on record are Personetics, Posh AI, Kore.ai, Avaamo and Yellow.ai. Emerging players are Cleo, Backbase and Haptik. Broad incumbents are Salesforce (Einstein / Financial Services Cloud) and Microsoft (Azure OpenAI / Microsoft Copilot for Financial Services).
Does Kasisto have an API?
Yes. Kasisto's products feature live chat adapters and API integrations for omnichannel support. The KAI Platform supports live chat adapters and API connections through third-party platforms like Glia and LinkLive. The platform provides UI SDKs optimized for web and mobile customer experience, and omnichannel support via CAPI (Conversational API). Third-party account integrations may include connectivity to messaging platforms such as Facebook, SMS, and Slack, as well as financial aggregators including Plaid and Yodlee.
What industry is Kasisto in?
Kasisto's product category is Banking Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 513210 and its SIC code is 7372.