Jam

Bug Reporting and Developer Debugging Softwarejam.dev

Company typePrivate
Founded2022
HeadquartersSan Francisco, United States
Headcount11–50
GTM typeB2B
OfferingSoftware

Jam firmographics

Firmographics

Name: Jam
Legal name: We Are Jam, Inc.
Website: https://jam.dev
Company type: Private
Founded year: 2022
Operating status: Operating
Headcount range: 11–50 employees
Ownership category
akta.pro rank

Jam industry classification

Industry

Product category: Bug Reporting and Developer Debugging Software
NAICS: Software Publishers (51321), Software Publishers (5132), Software Publishers (513210)
SIC: Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
akta.pro primary industry: DevSecOps & Supply Chain Security (DevOps toolchain security) (BPAEAKAI)

Keywords

Bug reporting software
Developer debugging tools
QA testing platform
Browser error capture
Engineering collaboration tools

Where Jam is headquartered

Location

Headquarters

HQ city: San Francisco
HQ country: United States
HQ region: North America

Offices1 record

Markets served

Jam business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

Subscription SaaS (Freemium + Tiered Plans): Jam operates a freemium SaaS model with three tiers. The Free plan (30 Jams/month, 5 Recording Links) serves as a self-serve acquisition funnel. The Team plan ($14/creator/month, billed annually) unlocks unlimited Jams, 150 Recording Links, 15-minute recordings, 200 AI summaries/month, access controls, and 50 creator seats. The Enterprise plan (custom annual pricing) adds unlimited Recording Links, SAML/SSO, audit logs, unlimited AI summaries, and dedicated support. Upsell/land-and-expand occurs as teams grow their creator seat count or migrate from Free to Team to Enterprise. Open-source projects receive free Team plan access.
Open Source / Community (Acquisition Funnel): Jam provides free open-source developer utilities (CSV to JSON, Base64 tools, JSON formatters, HAR viewers, etc.) and a free browser extension tier to build developer community and drive organic adoption. This feeds the top of the freemium funnel toward paid plan upgrades.

Pricing tiers

Model	Billing	Price
Freemium	Monthly	Free plan: 30 Jams/month, 5 Recording Links, 5-min recordings, basic integrations
Per seat	Annual	Team plan: $14/creator/month, unlimited Jams, 150 Recording Links, 15-min recordings
Subscription	Annual	Enterprise plan: custom pricing with unlimited Recording Links, SSO, audit logs, priority support

Go-to-market motion2 records

Distribution channels6 records

Marketing channels9 records

Jam product offering

Product offering

Core offering

Jam (jam.dev) is a browser extension and software platform that lets users capture bugs, console logs, network requests, repro steps, and visual annotations in seconds and share them as a single link. It targets software, QA, and customer support teams who need a faster way to file, triage, and resolve software defects across web and mobile applications.

Product overview

Jam is a unified debugging telemetry platform centered around its core bug reporting product, with multiple integrated modules. The core Jam platform (Chrome extension and web app) captures one-click bug reports with video, logs, and technical context. It is augmented by Jam AI (AI-powered report generation), Jam MCP (AI agent integration layer), Recording Links (customer-facing bug collection), Instant Replay (continuous browser capture), Jam for iOS (mobile capture), Jam for Customer Support (support ticket integration), Backend Logging (Sentry integration), Jam CLI (terminal access), Jam SDK (custom metadata), and Dev Utilities (free developer tools). The platform is designed for software teams to capture, share, and debug issues with full technical context across development, QA, product, and support workflows.

Differentiator

Problem solved

Functional benefit

Products and services

Jam Core (browser extension)
Jam for iOS
Jam CLI
Jam SDK
Jam for Customer Support

Quantifiable outcome

84% reduction in troubleshooting calls for customer support teams
+7 more outcomes

Companies that use Jam

Customer profile

Named customers6 records

Segments5 records

Ideal customer profiles1 record

Jam technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration29 records

AI capability11 records

Feature10 records

Jam partnerships and signals

Strategic signal

Partnerships

Four partnerships are on record, tiered core.

Google (Gemini AI)coreTechnology or IntegrationJam's AI features (auto-titles, repro step generation, ticket creation) are powered by Google Gemini AI models. Jam explicitly opts out of Gemini training on customer data. The AI Debugger feature uses the OpenAI API (also opted out of training).
OpenAI (API)coreTechnology or IntegrationJam's AI Debugger feature uses the OpenAI API. OpenAI does not train on data sent through the API. This powers the AI-assisted debugging analysis within Jam.
Anthropic (Claude)coreTechnology or IntegrationJam MCP is natively integrated with Claude Desktop and Claude Code. Claude can consume Jam bug context (video, logs, network requests, user events) directly through the MCP protocol for AI-assisted debugging and code fixes.
CursorcoreTechnology or IntegrationJam MCP is natively integrated with Cursor IDE. Developers using Cursor can feed Jam bug recordings directly into the AI coding agent for automated debugging and code fixes.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Jam competitors and assessment

Company assessment

Direct peers

Marker.io: Visual bug reporting tool that captures screenshots, screen recordings, and technical metadata directly into project management tools (Jira, Linear, GitHub). Most directly comparable to Jam on product surface, customer base (QA, PMs, developers), and visual capture workflow.
Usersnap: Bug tracking and feedback tool with browser extensions for capturing screenshots, screen recordings, and metadata, integrated with Jira, Azure DevOps, and other PM tools. Directly competes with Jam's visual bug reporting and customer feedback capture use cases.
LogRocket: Frontend session replay and product analytics platform that captures user sessions, console logs, and network activity to help developers reproduce and debug issues. Overlaps with Jam on bug reproduction context and developer audience, but emphasizes replay over one-click reporting.
FullStory: Digital experience analytics and session replay platform used by enterprises to capture user interactions for debugging and product analysis. Jam integrates with FullStory, indicating shared customer base; FullStory is a broader incumbent in the session-replay category.
Bugsnag (SmartBear): Error monitoring and stability scoring platform that captures application errors with diagnostic context for engineering teams. Closest comparable in the error-tracking-and-debugging category, with stronger enterprise presence and broader observability stack integrations.
Instabug: Mobile-first bug reporting and crash reporting SDK with in-app screen recording and AI-powered bug summaries. Closely parallels Jam's iOS product and mobile debugging use case, with stronger mobile-native penetration and enterprise mobile customers.

Emerging players

Highlight.io: Open-source session replay and error monitoring platform for frontend developers, with similar technical context capture (console, network, errors). Comparable to Jam on technical depth and developer audience, but more developer-infrastructure focused than bug-reporting focused.

Broad incumbents

Sentry: Application monitoring and error tracking platform with deep engineering adoption and rich debugging context. Already integrated with Jam (Backend Logging), but operates as a broader observability incumbent whose scope extends well beyond bug reporting into performance and release health.
Atlassian (Jira): Enterprise issue tracking and software development platform that is a primary destination for Jam-integrated bug tickets. While not a direct competitor to Jam's capture layer, Atlassian's roadmap and developer productivity investments position it as a potential adjacent entrant or bundling threat.

Others

Linear: Modern issue tracking tool favored by high-velocity engineering teams and a primary integration partner for Jam. Linear is an ecosystem participant rather than direct competitor, but its pace of feature expansion and adjacent AI-powered productivity launches make it a strategic channel to monitor.

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Jam compliance and trust

Trust signal

Compliance5 records

Jam financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Jam leadership team

Management profile

Number of profiles

Profiles2 records

Jam funding detail

Funding detail

Funding overview

Funding rounds2 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Jam M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jam

What does Jam do?

Is Jam a public or private company?

Jam is a private company. It is classified as venture growth investor backed and is currently operating.

When was Jam founded?

Jam was founded in 2022. It employs 11 to 50 people.

Where is Jam based?

Jam is headquartered in San Francisco, United States, in the North America region.

How does Jam make money?

Two revenue lines are on record. Subscription SaaS (Freemium + Tiered Plans) is the primary driver. The others are open Source / Community (Acquisition Funnel).

Who are Jam's main competitors?

Direct peers on record are Marker.io, Usersnap, LogRocket, FullStory, Bugsnag (SmartBear) and Instabug. Highlight.io is listed as an emerging player. Broad incumbents are Sentry and Atlassian (Jira). Linear is listed as an others.

Does Jam have an API?

Yes. Jam MCP (Model Context Protocol) lets AI coding tools open a Jam recording and automatically load its full context (video, user events, console logs, errors, and network requests). Available MCP tools include: getDetails, getConsoleLogs, getNetworkRequests, getScreenshot, getUserEvents, getMetadata, getVideoTranscript, analyzeVideo, listJams, listMembers, listFolders, createComment, updateJam. The MCP endpoint is https://mcp.jam.dev/mcp with HTTP/SSE transport. Also offers webhooks for integration workflows and CLI for terminal-based operations. The Recording Links API is not yet public but early access is available by contacting [email protected]. Developer documentation is at jam.dev/docs/jam-mcp.

What industry is Jam in?

Jam's product category is Bug Reporting and Developer Debugging Software. Its primary akta.pro industry code is BPAEAKAI, DevSecOps & Supply Chain Security (DevOps toolchain security). Its NAICS code is 51321 and its SIC code is 7372.