Usersnap
- Company typePrivate
- Founded2013
- HeadquartersLinz, Austria
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Usersnap firmographics
Firmographics- Name
- Usersnap
- Legal name
- Usersnap
- Website
- https://usersnap.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Usersnap industry classification
Industry- Product category
- User Feedback Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Data App Builders (Forms, Portals & Internal Tools) (HDAEAKAK)
Keywords
Where Usersnap is headquartered
LocationHeadquarters
- HQ city
- Linz
- HQ country
- Austria
- HQ region
- Europe
Markets served
Usersnap business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Plans: Usersnap operates on a subscription model with monthly and annual billing cycles. Pricing is tiered based on features and team size, with flexible plans for businesses of all sizes. Enterprise plans are available for larger organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free trial tier |
| Subscription | Monthly | Subscription plans with monthly and annual billing |
| Subscription | Annual | Enterprise plan |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels9 records
Usersnap product offering
Product offeringCore offering
Usersnap is a cloud-based user feedback and product discovery platform that enables software companies to collect, analyze, and act on user feedback across the product development lifecycle. It combines visual feedback capture (screenshots, screen recordings, annotations), AI-powered feedback categorization (Airis), multi-channel data ingestion, and a feedback board with priority scoring, and integrates with over 100 development and collaboration tools including Jira, Azure DevOps, Slack, GitHub, and Zendesk.
Product overview
Usersnap is a full-cycle product feedback platform that combines feedback collection, AI-powered analysis, and customer communication tools into one integrated system. The core platform consists of multiple integrated products: the Feedback Widget for in-app visual feedback capture with screenshots and screen recordings; the Feedback Channels system for aggregating input from widgets, email surveys, mobile apps, browser extensions, and third-party tools like Zoom and ServiceNow; the Feedback Board with split-screen and Kanban views for organizing and triaging feedback; the Airis AI Sidekick for automated feedback categorization and trend analysis; the In-App Changelog for announcing product updates; and Micro Surveys for targeted feedback collection. Additional capabilities include Bug Reporting with automatic metadata capture, a Customer Portal for public feedback collection, an Opportunity Board for prioritization, Browser Extensions for Chrome and Firefox, and a Public REST API and Widget API for custom integrations. The platform also includes an Expert Templates library with pre-built forms for common scenarios like bug tracking, beta testing, and user acceptance testing. Usersnap integrates natively with major tools including Jira, Azure DevOps, Slack, GitHub, Zendesk, and over 100 other applications via Zapier.
Differentiator
Problem solved
Functional benefit
Products and services
- Usersnap Feedback Platform Full-cycle product feedback platform that orchestrates user feedback and research across four stages (Discover, Analyze, Act, Engage) for product managers, support teams, and development teams at SaaS and software companies.
- Expert Templates Pre-built feedback templates created by Usersnap experts for common use cases including bug tracking, beta testing, user acceptance testing, churn surveys, and NPS surveys.
- Usersnap Browser Extension Chrome and Firefox browser extensions for capturing and sending visual feedback on any web page, available via the Chrome Web Store and Firefox Add-ons marketplace.
- Usersnap REST API Public REST API enabling programmatic access to Usersnap functionality including feedback management, project operations, widget configuration, and webhook connectivity for custom integrations.
- Widget API JavaScript API for customizing widget behavior, opening widgets programmatically, and controlling feedback collection flows through custom code on customer properties.
- Usersnap Mobile App Mobile application distributed via the Apple App Store enabling feedback collection and management from iOS devices.
- Airis AI Sidekick AI-powered feedback analysis and categorization sidekick that automatically categorizes incoming feedback, surfaces trends, explores hypotheses, and generates solution suggestions.
Quantifiable outcome
- 99.9% satisfaction rates for customer support team
- +3 more outcomes
Companies that use Usersnap
Customer profileNamed customers9 records
Segments8 records
Ideal customer profiles3 records
Usersnap technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
AI capability9 records
Feature11 records
Usersnap partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and standard.
- JiracoreTwo-way, status-sync integration with Jira Software, Jira Service Desk, and Jira Cloud with Jira Forge. Feedback items sync bidirectionally with Jira, meaning changes in either platform reflect in the other.
- Azure DevOpscoreTwo-way integration with Azure DevOps for syncing feedback items and development workflows.
- SlackcoreSlack integration enables instant delivery of bug reports and feedback messages to team channels.
- GitHubcoreIntegration with GitHub for linking feedback to code repositories and development workflows.
- ZendeskcoreZendesk integration for customer service workflows and feedback ticket management.
- AsanastandardAsana integration for project management and task synchronization.
- TrellostandardTrello integration for Kanban-based feedback management.
- Microsoft TeamsstandardMicrosoft Teams integration for team notifications and collaboration.
- LinearstandardLinear integration for modern development team workflows.
- Monday.comstandardMonday.com integration for project tracking and feedback management.
- HubSpotstandardHubSpot CRM integration for customer feedback and sales alignment.
- IntercomstandardIntercom integration to import conversations and link customer interactions to feedback.
- SalesforcestandardSalesforce CRM integration for enterprise customer feedback management.
- GitLabstandardGitLab integration for development workflow and code repository connectivity.
- ZapierstandardZapier integration enabling connections to 5,000+ apps through automated workflows.
- Google SheetsstandardGoogle Sheets integration for syncing feedback items to spreadsheets for analysis.
- ShopifystandardShopify integration for e-commerce feedback collection.
- WebhooksstandardCustom webhook integration for enterprise solutions not natively supported.
Scale indicators6 records
Recent moves6 records
Expansion highlights3 records
Usersnap competitors and assessment
Company assessmentEmerging players
- Maze: Maze is a user-research and product-discovery platform with feedback collection and prioritization flows, competing in the Discover stage of the PDLC where Usersnap is expanding.
- Featurebase: Featurebase is a modern, AI-enabled feedback board and changelog platform targeting SaaS product teams, competing with Usersnap's Public Board Portal and Changelog with a lighter SMB-focused product.
- Sleekplan: Sleekplan offers feedback boards, surveys, and a changelog tailored to SaaS product teams, overlapping with Usersnap's Public Board Portal, micro surveys, and changelog widgets.
Broad incumbents
- Atlassian (Jira Product Discovery): Atlassian's Jira Product Discovery adds feedback and prioritization directly into the Jira ecosystem — Usersnap's deepest integration partner — making Atlassian both an integration beneficiary and a structural incumbent threat to Usersnap's discovery and roadmap modules.
- Pendo: Pendo is a broader product-experience platform combining in-app surveys, NPS, feedback, and product analytics, competing with Usersnap on surveys and feedback while extending well beyond into analytics and guidance.
- Wootric (SurveyMonkey): Wootric (now part of SurveyMonkey) provides in-app micro-surveys and NPS, overlapping with Usersnap's Micro Surveys and NPS template offerings as part of a much broader survey/insights portfolio.
Direct peers
- Productboard: Productboard is a product management platform that ingests customer feedback, prioritizes opportunities, and aligns roadmaps — directly competing with Usersnap's Discovery/Analyze/Act stages and targeting the same product-manager buyer.
- Canny: Canny is a customer feedback and feature-request management platform with public boards, changelog, and roadmap tools, overlapping almost entirely with Usersnap's Public Board Portal, Opportunity Board, and In-App Changelog offerings.
- UserVoice: UserVoice pioneered customer-feedback portals, ticket voting, and roadmap tools, sharing Usersnap's public feedback board and prioritization positioning for product teams.
- Hotjar: Hotjar offers heatmaps, session recordings, and on-site feedback widgets for product and UX teams, directly competing with Usersnap's visual feedback capture and in-app survey capabilities for SMB/mid-market websites.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Usersnap social profiles
Digital presenceUsersnap compliance and trust
Trust signalCompliance5 records
Usersnap financial estimates
Financial estimateRevenue estimate
Valuation estimate
Usersnap leadership team
Management profileNumber of profiles
Profiles5 records
Usersnap funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Usersnap M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Usersnap
What does Usersnap do?
Usersnap is a cloud-based user feedback and product discovery platform that enables software companies to collect, analyze, and act on user feedback across the product development lifecycle. It combines visual feedback capture (screenshots, screen recordings, annotations), AI-powered feedback categorization (Airis), multi-channel data ingestion, and a feedback board with priority scoring, and integrates with over 100 development and collaboration tools including Jira, Azure DevOps, Slack, GitHub, and Zendesk.
Is Usersnap a public or private company?
Usersnap is a private company. It is classified as venture growth investor backed and is currently operating.
When was Usersnap founded?
Usersnap was founded in 2013. It employs 11 to 50 people.
Where is Usersnap based?
Usersnap is headquartered in Linz, Austria, in the Europe region.
How does Usersnap make money?
One revenue line is on record: subscription Plans.
Who are Usersnap's main competitors?
Emerging players on record are Maze, Featurebase and Sleekplan. Broad incumbents are Atlassian (Jira Product Discovery), Pendo and Wootric (SurveyMonkey). Direct peers are Productboard, Canny, UserVoice and Hotjar.
Does Usersnap have an API?
Yes. Usersnap provides a public REST API that allows developers to programmatically interact with feedback data, manage projects, create widgets, and integrate with external systems. The API supports custom integrations and webhook functionality for real-time notifications and data synchronization. Documentation is available through the Developer Docs section at help.usersnap.com/docs/api-for-usersnap-project. Developer documentation is at help.usersnap.com/docs/api-for-usersnap-project.
What industry is Usersnap in?
Usersnap's product category is User Feedback Software. Its primary akta.pro industry code is HDAEAKAK, Data App Builders (Forms, Portals & Internal Tools). Its NAICS code is 513210 and its SIC code is 7372.