Resolve Systems

What Resolve Systems does

Resolve Systems is a private US software company that provides an agentic AI and intelligent orchestration platform for automating IT service desk, IT operations, and employee lifecycle workflows. The company's core product, the Resolve IT Automation Platform, is built on the Agentic Resolution Fabric architecture and comprises the foundational Resolve Actions platform, two product tiers (Resolve Pro and Resolve Express), and five AI agents: Knowledge Agent, Automation Agent, Agent Assist, Workflow Building Agent (Jarvis), and Employee Assistant (RITA). AgentLab extends the platform for designing and deploying domain-specific AI agents beyond IT into HR, security, and finance use cases. The platform integrates across hybrid environments (AWS, Azure, Google Cloud, on-premises) and pre-built enterprise systems via the Automation Exchange library of more than 5,000 automations.

The company sells primarily through an enterprise field sales motion targeting large global organizations across financial services, telecommunications, retail, healthcare, manufacturing, and government sectors, supported by inside sales and a GSI/MSP partner channel. Revenue is generated through quote-based platform subscriptions that scale with enterprise size, automation volume, and module selection. Resolve claims 26+ named enterprise customers including Deutsche Telekom, Virgin Media, DXC Technology, Tesco, Honda, Ericsson, Cognizant, FIS, LPL Financial, and Dexcom, with reported metrics of 97M+ automations run annually, 5.3M+ employees served, and $500M+ in aggregate customer savings.

Resolve has pursued an inorganic growth strategy with three acquisitions (Fixstream in 2019, Ayehu in 2021, Espressive in 2025) and underwent leadership transitions in late 2025 and early 2026, appointing Dave Hawkins as CEO and Len Jessen as Chief Sales Officer. The company holds SOC 2 Type 2, ISO 27001, and GDPR certifications and has been named a Visionary in the Gartner Magic Quadrant for Service Orchestration and Automation Platforms in both 2024 and 2025. Headcount is reported at 51-100 employees with no disclosed revenue, funding, or institutional ownership details.

Name

Resolve Systems

Legal name

Resolve Systems, LLC

Website

https://resolve.io

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Resolve Systems provides an agentic AI and intelligent orchestration platform that automates IT service desk, IT operations, and employee lifecycle workflows for global enterprise customers across financial services, telecommunications, retail, healthcare, and government sectors.

Ownership category

akta.pro rank

Product category

IT Automation and Orchestration Software

NAICS

Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

IT Incident, Problem & Change Management Platforms (HDAEALAI)

akta.pro secondary industries

IT Knowledge Management & Service Desk Platforms (HDAEALAH), Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF), Incident Response, On-Call & Operational Readiness (BPAEAKAL)

Keywords

• IT automation platform
• Agentic AI orchestration
• Service desk automation
• IT operations automation
• Workflow orchestration software

Headquarters

HQ city

Irvine

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Platform Subscription / SaaS Licensing: Enterprise subscription-based licensing model for access to the Resolve Agentic Resolution Fabric platform, including AI agents (RITA, Jarvis), automation capabilities, and the Automation Exchange. Pricing is quote-based and scales with enterprise size, automation volume, and module selection.

Go-to-market motion4 records

Distribution channels4 records

Marketing channels10 records

Core offering

Resolve Systems provides an agentic AI and intelligent orchestration platform for IT and business operations, enabling enterprises to automate service desk tickets, IT operations workflows, and employee lifecycle processes. The platform is powered by the Agentic Resolution Fabric, which combines AI agents (RITA, Jarvis, Knowledge Agent, Automation Agent, Agent Assist) with cross-domain workflow automation, an Automation Exchange of 5,000+ pre-built automations, and integrations across ITSM, identity, monitoring, network, and cloud systems. Customers deploy the platform to reduce ticket volume, accelerate incident resolution, and transition from reactive IT support to autonomous operations.

Product overview

Resolve Systems offers the Resolve IT Automation Platform, an agentic AI and intelligent orchestration platform for IT and business operations. The platform follows a unified platform-plus-modules architecture built around the core Resolve Actions platform, with specialized product tiers (Resolve Pro and Resolve Express), and five AI agents: Knowledge Agent, Automation Agent, Agent Assist, Workflow Building Agent (Jarvis), and Employee Assistant (RITA). The platform is powered by AgentLab for building custom AI agents and includes the Automation Exchange with 5,000+ pre-built automations. The Agentic Resolution Fabric orchestrates all capabilities to enable autonomous IT operations where tickets are resolved before they are created, supporting global enterprises across MSP, financial services, retail, and telecommunications sectors.

Differentiator

Problem solved

Functional benefit

Brands

• RITA: AI-powered virtual agent and IT service desk specialist that resolves tickets autonomously without human intervention.
• Jarvis
• AgentLab
• Agentic Resolution Fabric
• Automation Exchange

Products and services

• Resolve IT Automation Platform The core agentic automation and intelligent orchestration platform that automates and orchestrates IT operations across enterprise environments. Powers the autonomous enterprise vision where IT and business operations resolve requests and issues without human intervention. Built around the Agentic Resolution Fabric and supports the Resolve Actions platform, Resolve Pro, and Resolve Express tiers.
• Knowledge Agent AI agent that delivers instant, contextual responses across chat, portals, and collaboration tools before a ticket is ever created. Provides knowledge retrieval and synthesis across enterprise systems.
• Automation Agent AI agent that executes autonomous cross-domain workflows that remediate, configure, and orchestrate IT processes in real time across multiple enterprise systems.
• Agent Assist AI agent that provides enriched diagnostics, related incidents, and next-best actions that accelerate complex resolution for human service desk engineers.
• Workflow Building Agent (Jarvis) No-code AI co-pilot that helps teams design automations in plain language, democratizing automation development across IT operations for both technical and non-technical users.
• Employee Assistant (RITA) AI-powered service desk automation product using RITA virtual agent for autonomous ticket resolution, multilingual support, and self-service via Slack and Teams.
• AgentLab AI agent development platform that enables organizations to design, test, and deploy domain-specific AI agents for IT and other functions. Domain-agnostic, supporting IT, HR, security, and finance use cases using the same orchestration and connector framework.
• Resolve Actions (Actions Platform) The foundational automation platform for Resolve, providing core workflow orchestration capabilities with no-code usability for building and managing IT automations.
• Resolve Pro Advanced workflow management and enterprise-grade solutions for Resolve, with specialized learning paths for Essentials, Developer, and Administrator roles.
• Resolve Express Rapid incident resolution and streamlined workflows configuration for Resolve, designed for faster onboarding and simplified operations.

Quantifiable outcome

• 97M+ automations run annually across the customer base
• +10 more outcomes

Named customers29 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability8 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• AyehucoreStrategic or Co-development Partner · 13 June 2021Resolve.io acquired Israeli IT automation company Ayehu in June 2021 for an estimated tens of millions of dollars. The acquisition was aimed at enhancing Resolve's intelligent automation offerings and supporting customers' IT automation journeys.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS is listed as an Active subprocessor providing cloud computing and hosting services for Resolve's platform. Data centers are located in US, EU, and GovCloud regions. AWS integration is also featured as a popular integration on the Resolve platform, enabling automation across AWS infrastructure.
• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure is listed as an Active subprocessor. Azure OpenAI LLM is used for generative AI functions including knowledge summarization. Microsoft 365, Microsoft Exchange, Microsoft Azure, Microsoft Intune, and Microsoft Teams are featured as popular platform integrations on Resolve.
• ServiceNowcoreTechnology or IntegrationServiceNow is featured as a top popular integration on the Resolve platform. The integration connects Resolve's orchestration capabilities with ServiceNow's ITSM system, enabling cross-domain automation workflows.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Aisera: Aisera is a direct agentic AI competitor for IT, HR, and customer service automation. Resolve explicitly publishes a "vs. Aisera" comparison page, underscoring direct overlap on AI-driven service desk and autonomous workflow use cases.
• Freshworks: Freshworks (Freshservice) is an AI-enhanced ITSM and service desk competitor targeting mid-market and enterprise IT teams. Resolve compares directly against Freshworks on service desk automation, making it a close functional peer.
• Workato: Workato is an enterprise iPaaS and workflow orchestration platform comparable to Resolve's Resolve Actions platform and Agentic Resolution Fabric for cross-domain automation across IT, HR, and finance systems.
• PagerDuty: PagerDuty is an incident response and on-call management platform that overlaps with Resolve's IT Operations / NetOps use cases around incident remediation, alerting, and MTTR reduction.
• Moveworks: Moveworks is an AI-native employee service desk and autonomous IT support platform competing head-on with Resolve's RITA agent. Both target enterprise IT support deflection, multilingual service, and self-service across Slack and Teams.

Broad incumbents

• UiPath: UiPath is a broad enterprise automation and RPA incumbent now expanding into agentic AI. Resolve's orchestration and AI agent capabilities overlap with UiPath's automation platform, particularly around IT process automation and agentic use cases.
• BMC Software: BMC is an established ITSM and IT automation incumbent (Helix ITSM, Control-M, TrueSight). Resolve publishes direct comparison pages against both BMC Helix and BMC Control-M, indicating tight overlap on ITSM and workload orchestration.
• ServiceNow: ServiceNow is the dominant enterprise ITSM and workflow platform and the most frequently integrated counterpart to Resolve. Resolve directly competes on service desk and orchestration extensions layered on top of ServiceNow, and lists ServiceNow as a popular integration on its platform.
• Broadcom (CA/Broadcom Automation): Broadcom's enterprise software portfolio (including CA workload automation and operations) competes with Resolve on IT automation and orchestration. Resolve publishes a direct "vs. Broadcom" comparison page, indicating direct overlap.

Emerging players

• Torq: Torq is a security-focused hyperautomation and agentic AI platform that overlaps with Resolve on cross-domain workflow orchestration, alert remediation, and autonomous incident response, but with a security operations lens.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCAjU3_xvJteOHfiV_WU46XA
• LinkedInlinkedin.com/company/163969
• Xx.com/ResolveSystems
• Facebookfacebook.com/ResolveSoftwareSystem

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolve Systems