Moveworks
Moveworks builds an agentic AI assistant platform — anchored by its proprietary Reasoning Engine — that serves as a single AI front door for enterprise workforces across IT, HR, Finance, and other functions, deployed to 6M+ employees at 350+ enterprise customers including 10% of the Fortune 500.
- Company typePrivate
- Founded2016
- HeadquartersMountain View, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Moveworks does
Moveworks, founded in 2016 and headquartered in Mountain View, California, builds an agentic AI assistant platform that serves as a single AI front door for enterprise workforces. The platform combines a proprietary Reasoning Engine — a modular agentic architecture that orchestrates multiple LLMs (OpenAI GPT-4o and GPT-5.2, plus Anthropic Claude via ServiceNow) with proprietary in-house NLU and search models — across more than 100 enterprise systems. Core products include the AI Assistant (omnichannel delivery via Teams, Slack, Google Chat, web, intranets, mobile, voice, and kiosks in 100+ languages), Enterprise Search with agentic RAG, Agent Studio (low-code agentic IDE with Agent Architect), Knowledge Studio, Employee Experience Insights, Productivity Boost (Brief Me + Quick GPT), and an AI Agent Marketplace hosting 1,000+ pre-built agents and hundreds of plugins spanning Workday, ServiceNow, Salesforce, SAP SuccessFactors, Jira, and dozens more.
The company serves 350+ enterprise customers spanning IT, HR, Finance, Sales, Marketing, and Engineering functions across Fortune 500/50, federal/state/local government, manufacturing, financial services, and healthcare verticals, with 6M+ deployed employees at acquisition. Pricing is quote-based per-employee/seat enterprise SaaS on multi-year contracts; revenue is supplemented by professional services delivered via Moveworks' Professional Services team and a network of system integrators. Independent Forrester research cites 256% ROI and $11M savings over three years per organization, with named case-study metrics including 88% autonomous resolution (Broadcom), 50% reduction in live agent chats within 30 days (CVS Health), and 44% reduction in support calls with 16,000+ hours returned monthly (Amadeus).
On December 15, 2025, ServiceNow (NYSE: NOW) completed its $2.85 billion acquisition of Moveworks in cash and stock, making Moveworks a wholly owned subsidiary. Post-acquisition, Moveworks is offered both as a standalone product and as the conversational AI and enterprise search layer embedded inside ServiceNow EmployeeWorks, a unified AI front door serving roughly 200 million employees. The combined platform is distributed through ServiceNow's ~10,000-person GTM organization and increasingly priced via consumption-based AI credit tiers, while Moveworks retains independent FedRAMP Moderate Authorization (achieved February 24, 2026) on AWS GovCloud and a separate OPM Tech Force federal partnership.
Moveworks firmographics
Firmographics- Name
- Moveworks
- Legal name
- Moveworks, Inc.
- Website
- https://moveworks.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Acquired
- Headcount range
- 501–1,000 employees
- Short description
- Moveworks builds an agentic AI assistant platform — anchored by its proprietary Reasoning Engine — that serves as a single AI front door for enterprise workforces across IT, HR, Finance, and other functions, deployed to 6M+ employees at 350+ enterprise customers including 10% of the Fortune 500.
- Ownership category
- akta.pro rank
Moveworks industry classification
Industry- Product category
- Enterprise AI Assistant Platform
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Software Publishers (5132)
- SIC
- Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
- akta.pro secondary industries
- Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI), Model Hosting, Serving & Inference Platforms (HDAAACAB), Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), Enterprise Application Training, Change Management & Adoption Services (BPAEAGAN)
Keywords
Where Moveworks is headquartered
LocationHeadquarters
- HQ city
- Mountain View
- HQ country
- United States
- HQ region
- North America
Markets served
Moveworks business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Enterprise SaaS Subscription: Recurring subscription revenue from enterprise customers (Fortune 500/50, federal/state/local government) for the AI Assistant platform, with packaging aligned to per-employee/seat deployment across IT, HR, Finance, Sales, and other departments. Customer base of 350+ enterprises; platform deployed to 6M+ employees.
- Acquisition & Investment Monetization: Moveworks was acquired by ServiceNow for $2.85 billion in cash and stock (announced March 2025, closed December 15, 2025). Prior to acquisition, Moveworks raised approximately $200M in funding at a $2.1B valuation in 2021, with the platform subsequently integrated into ServiceNow's commercial model with usage-based AI tiers.
- Professional Services & Partner Enablement: Implementation, deployment, and integration services delivered via Moveworks' own Professional Services team and a network of integration/system integrator partners (including ServiceNow consulting partners such as Ondaro for EmployeeWorks rollouts).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Quote-based enterprise pricing — no public price list |
| Usage-based | Pay-as-you-go | Consumption-based AI credit model (post-acquisition, via ServiceNow) |
Go-to-market motion5 records
Distribution channels7 records
Marketing channels9 records
Moveworks product offering
Product offeringCore offering
Moveworks sells an enterprise AI Assistant platform that searches and executes actions across business applications to autonomously resolve IT, HR, Finance, and other workplace support requests. The platform is built on the proprietary Moveworks Reasoning Engine, an agentic AI system that orchestrates large language models with built-in tools to plan and execute multi-step enterprise workflows, and is delivered through omnichannel surfaces (Teams, Slack, web, mobile, voice) in 100+ languages. The offering is sold as multi-year SaaS subscriptions to Fortune 500/50 enterprises and federal agencies, with 350+ customers and 6M+ end users.
Differentiator
Problem solved
Functional benefit
Brands
- Moveworks AI Assistant: Enterprise AI assistant platform providing search and end-to-end task automation across business applications for the workforce.
- Moveworks Reasoning Engine
- Moveworks Enterprise Search
- Agent Studio
- AI Agent Marketplace
- Employee Experience Insights (EXI)
- Knowledge Studio
Products and services
- Moveworks AI Assistant Enterprise conversational AI assistant that searches and takes action across business applications, autonomously resolving IT, HR, Finance, and other workplace support requests via chat (Microsoft Teams, Slack, Google Chat), web, intranets, service portals, mobile, voice, and kiosks in 100+ languages.
- Moveworks Reasoning Engine Proprietary agentic AI orchestration engine that breaks complex requests into manageable steps, plans multi-step actions, executes them via plugins, and adapts on the fly, combining enterprise-ready LLMs with proprietary in-house NLU/search models.
- Moveworks Enterprise Search AI-powered, context-aware enterprise search combining indexed search with live API search, delivering AI summaries with inline citations across Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook, and 50+ other business systems.
- Agent Studio Low-code AI agent builder IDE for designing, testing, and scaling AI agents, featuring Agent Architect (natural-language agent design), Plugin Workspace, Initiative Designer, MCP support, OAuth 2.0 authentication, RBAC, and analytics.
- AI Agent Marketplace Curated library of 1,000+ ready-to-use, production-proof AI agents and hundreds of pre-built plugins and connectors, with quick connector setup, MCP support, and installable templates spanning IT, HR, Finance, Sales, Marketing, Engineering, and other business functions.
- Knowledge Studio Generative AI knowledge management product that mines support tickets and agent notes to auto-generate grounded, citation-backed knowledge articles, identify knowledge gaps, and recommend content updates for self-service.
- Employee Experience Insights (EXI) AI ticketing analytics powered by Language Core that analyzes unstructured support-ticket data to surface department-level trends, friction points, themes, TTR/FTR metrics, AI summaries, and industry benchmarks versus peers in near real time.
- Productivity Boost (Brief Me + Quick GPT) Generative productivity module bundling Brief Me (AI document summarizer for up to 5 files/URLs with citations) and Quick GPT (secure Moveworks-hosted GPT-4o instance for general-knowledge queries with confidentiality controls).
- ServiceNow EmployeeWorks (powered by Moveworks) ServiceNow-launched AI front door that combines Moveworks' conversational AI and enterprise search with ServiceNow's autonomous workflows to deliver secure, governed, and personalized enterprise AI across all employee tasks and use cases for ~200 million employees.
- Moveworks Assistant Builder No-code workspace that lets employees create tailored AI Assistants by selecting content sources, prebuilt plugins, and user allow lists, tuning prompts to shape behavior, and publishing approved Assistants to a Store.
Quantifiable outcome
- 256% ROI and $11M savings over three years per the Forrester Total Economic Impact study
- +9 more outcomes
Companies that use Moveworks
Customer profileNamed customers20 records
Segments12 records
Ideal customer profiles3 records
Moveworks technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration120 records
AI capability5 records
Feature11 records
Moveworks partnerships and signals
Strategic signalPartnerships
25 partnerships are on record, tiered flagship, core and minor.
- OpenAIflagshipServiceNow (Moveworks' parent) signed a three-year partnership with OpenAI to integrate GPT-5.2 into the ServiceNow AI Platform, with Moveworks' Reasoning Engine using OpenAI models as part of its LLM ecosystem. ServiceNow also committed a revenue share to OpenAI tied to customer adoption, and OpenAI becomes a preferred intelligence layer for enterprises running more than 80 billion workflows annually on ServiceNow. Quick GPT in Moveworks Productivity Boost also offers a secure Moveworks-provided GPT-4o instance.
- ServiceNowflagshipServiceNow acquired Moveworks for $2.85 billion in cash and stock (announced March 2025, closed December 15, 2025). Moveworks' conversational AI and enterprise search are now integrated into ServiceNow's Now Platform as the foundation of the ServiceNow EmployeeWorks AI front door, which serves nearly 200 million employees. Moveworks brings ~5.5M employee users, ~250 mutual customers (HP, Databricks, Unilever, Marriott, Toyota), and 100+ enterprise technology integrations. The combined platform targets IT, CRM, finance, and HR workflows and is a direct competitor to Salesforce's Agentforce.
- WorkdayflagshipWorkday is the largest integration partner by plugin count, with 121 plugins available in the Moveworks AI Agent Marketplace. Used to automate HR, finance, and employee lifecycle workflows (e.g., MANTECH cited Workday plugin development in Agent Studio as a game-changer).
- SalesforceflagshipSalesforce has 80 plugins available in the Moveworks AI Agent Marketplace, enabling CRM data updates, deal summaries, and account hygiene automation.
- SAP SuccessFactorscoreSAP SuccessFactors has 56 plugins in the Moveworks AI Agent Marketplace for HR-driven workflows; Orica is a documented deployment combining SuccessFactors, Dayforce, and Moveworks.
- JiracoreJira has 39 plugins in the Moveworks AI Agent Marketplace, supporting engineering and IT issue/ticket automation.
- SAP ConcurcoreSAP Concur has 26 plugins in the Moveworks AI Agent Marketplace for travel/expense automation.
- JamfcoreJamf has 25 plugins in the Moveworks AI Agent Marketplace for Apple device management automation in IT workflows.
- CoupacoreCoupa has 24 plugins in the Moveworks AI Agent Marketplace for procurement and spend management automation.
- GreenhousecoreGreenhouse has 18 plugins in the Moveworks AI Agent Marketplace for recruiting and onboarding workflows.
- ADPcoreADP has 13 plugins in the Moveworks AI Agent Marketplace for payroll and HR automation.
- UKG Pro WFMcoreUKG Pro WFM has 13 plugins in the Moveworks AI Agent Marketplace for workforce management automation.
- SAP AribacoreSAP Ariba has 12 plugins in the Moveworks AI Agent Marketplace for procurement automation.
- SlackcoreSlack is both an integration surface (12 plugins in Moveworks Marketplace) and a delivery channel — the Moveworks AI Assistant is available inside Slack as a chat surface.
- Microsoft TeamsflagshipMicrosoft Teams is a primary omnichannel surface for the Moveworks AI Assistant. ServiceNow also has expanded strategic AI partnerships with Microsoft (Anthropic, OpenAI, NVIDIA, NTT Data), which extend Moveworks' deployment reach.
- OktacoreOkta has 8 plugins in the Moveworks AI Agent Marketplace for identity and access management.
- GitHubcoreGitHub has 8 plugins in the Moveworks AI Agent Marketplace and is a customer case study (rich context across disparate data sources for engineering teams).
- SnowflakecoreSnowflake has 5 plugins in the Moveworks AI Agent Marketplace; cited in the Moveworks security page as a customer/trust logo.
- Amazon Web Services (AWS)flagshipAWS is Moveworks' cloud hosting provider; customer data remains in-region across US Commercial, EU Commercial, US GovCloud, Canada, and Australia. Moveworks GovCloud is built on AWS GovCloud (US) and supports its FedRAMP Moderate Authorization.
- U.S. Office of Personnel Management (Tech Force)flagshipMoveworks is one of nine new industry partners (with Cisco, Scale AI, Wiz, Arista Networks, Armada, Cognition AI, Cognizant, and Payward) for OPM's Tech Force federal hiring program, joining OpenAI, Google Public Sector, xAI, and Palantir. The program aims to hire ~1,000 early-career federal technology workers for two-year terms.
- OndarocoreOndaro is investing in AI-focused capabilities to support enterprise clients adopting ServiceNow's EmployeeWorks platform (powered by Moveworks), investing in talent, pre-sales capabilities, and strategy resources for early-stage evaluation and implementation.
- Schellman (third-party auditor)minorMoveworks' compliance certifications (FedRAMP, SOC 2 Type 2, ISO 27001/27017/27018/27701/42001, CSA STAR Level 2) are audited by Schellman, an independent compliance assessor.
- DeloittecoreDeloitte is a featured partner/speaker at Moveworks.global 2025, supporting enterprise agentic AI adoption, governance frameworks, and AI-driven automation.
- AnthropicflagshipMoveworks' Reasoning Engine and ServiceNow's AI Platform leverage Anthropic Claude models. ServiceNow has strategic multi-year partnerships with Anthropic and OpenAI, and Action Fabric MCP Server opens ServiceNow/Moveworks to Claude and other third-party AI agents.
- NVIDIAcoreServiceNow and NVIDIA announced a partnership for Project Arc, expanding autonomous CRM and desktop execution; ServiceNow's overall AI infrastructure relies on NVIDIA technology, which underpins portions of the Moveworks-integrated platform.
Scale indicators20 records
Recent moves7 records
Expansion highlights6 records
Moveworks competitors and assessment
Company assessmentDirect peers
- Aisera: Aisera offers an enterprise AI assistant/agent platform for IT, HR, and customer service workflows, directly competing with Moveworks' Reasoning Engine and AI Agent Marketplace in ITSM deflection and autonomous ticket resolution. Both target Fortune 500 buyers with generative-AI-driven automation.
- Espressive: Espressive provides an employee self-service AI assistant focused on IT and HR support, competing head-to-head with Moveworks in mid-market and enterprise segments with similar deflection, ticket automation, and omnichannel delivery use cases.
- Freshworks (Freddy AI): Freshworks' Freddy AI powers IT service management (Freshservice) and CRM AI assistants, directly competing with Moveworks in ITSM deflection, ticket automation, and employee self-service for mid-market and lower-end enterprise customers.
- Inbenta: Inbenta provides conversational AI and enterprise search/automation for customer support, IT, and HR, with similar NLU-driven deflection use cases to Moveworks and overlapping enterprise buyer profiles in regulated industries.
Broad incumbents
- Microsoft (Copilot Studio): Microsoft Copilot and Copilot Studio are bundled into Microsoft 365 and Teams — the same omnichannel surfaces Moveworks deploys into — creating a bundled incumbent threat to Moveworks' enterprise AI assistant positioning, particularly for organizations standardizing on the Microsoft stack.
- Salesforce (Agentforce / Einstein): Salesforce Agentforce and Einstein are positioned as direct competitors to Moveworks in employee and CRM-adjacent AI workflows, with deep native Salesforce data access. ServiceNow's acquisition announcement explicitly called out Agentforce as a competitive target.
- ServiceNow (Now Assist): ServiceNow is now Moveworks' parent company and ships Now Assist natively in the Now Platform, creating internal cannibalization risk while also amplifying distribution. Comparable in ITSM/HR AI agent capabilities, but the two product lines overlap and compete for the same agentic AI use cases.
Emerging players
- Glean: Glean is an enterprise AI search and assistant platform that overlaps with Moveworks' Enterprise Search and AI Assistant products, particularly in cross-app knowledge retrieval and content-grounded Q&A for large enterprises.
- Atlassian (Rovo): Atlassian Rovo is an enterprise AI assistant for engineering, IT, and project workflows that competes with Moveworks' Engineering and IT/HR use cases, leveraging Atlassian's large Jira and Confluence install base as a distribution wedge.
- Amelia (SoundHound for Enterprise): Amelia is an enterprise agentic AI platform focused on IT, HR, and customer service automation, with comparable multi-LLM orchestration and ITSM deflection use cases to Moveworks' Reasoning Engine, primarily in regulated and large-enterprise accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Moveworks social profiles
Digital presenceMoveworks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Moveworks leadership team
Management profileNumber of profiles
Profiles4 records
Moveworks funding detail
Funding detailFunding overview
Funding rounds4 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Moveworks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Moveworks
What does Moveworks do?
Moveworks sells an enterprise AI Assistant platform that searches and executes actions across business applications to autonomously resolve IT, HR, Finance, and other workplace support requests. The platform is built on the proprietary Moveworks Reasoning Engine, an agentic AI system that orchestrates large language models with built-in tools to plan and execute multi-step enterprise workflows, and is delivered through omnichannel surfaces (Teams, Slack, web, mobile, voice) in 100+ languages. The offering is sold as multi-year SaaS subscriptions to Fortune 500/50 enterprises and federal agencies, with 350+ customers and 6M+ end users.
Is Moveworks a public or private company?
Moveworks is a private company. It is classified as corporate owned and is currently acquired.
When was Moveworks founded?
Moveworks was founded in 2016. It employs 501 to 1,000 people.
Where is Moveworks based?
Moveworks is headquartered in Mountain View, United States, in the North America region.
How does Moveworks make money?
Three revenue lines are on record. Enterprise SaaS Subscription is the primary driver. The others are acquisition & Investment Monetization and professional Services & Partner Enablement.
Who are Moveworks's main competitors?
Direct peers on record are Aisera, Espressive, Freshworks (Freddy AI) and Inbenta. Broad incumbents are Microsoft (Copilot Studio), Salesforce (Agentforce / Einstein) and ServiceNow (Now Assist). Emerging players are Glean, Atlassian (Rovo) and Amelia (SoundHound for Enterprise).
Does Moveworks have an API?
Yes. Moveworks offers a public API and developer platform with multiple API surfaces: (1) Conversations API to embed the AI Assistant into custom apps and extend its reach beyond web/chat/intranets; (2) Content Gateway for building custom content connectors to index content from any business system; (3) Data APIs for building custom dashboards to track and monitor AI agent and AI Assistant performance; (4) Agent Studio APIs for plugin/agent authoring; (5) Model Context Protocol (MCP) support via a pre-built Marketplace template to add, remove, or update MCP tools at any time. Authentication for agent actions uses OAuth 2.0. API reference documentation and quickstart guides are available at docs.moveworks.com without API keys required. Developer documentation is at docs.moveworks.com/api-reference/overview.
What industry is Moveworks in?
Moveworks's product category is Enterprise AI Assistant Platform. Its primary akta.pro industry code is HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent), with a secondary code of HDAEAHAI, Enterprise Work Management & Collaborative Workflow Platforms. Its NAICS code is 54151 and its SIC code is 7371.