What Aisera does

Aisera is a US-based enterprise AI software company, founded in 2017 and headquartered in Santa Clara, California, that builds a Gen-AI native agentic platform for automating service management operations across IT, HR, Finance, Customer Service, Procurement, and other back-office functions. The platform combines 25+ domain-specific large language models, a proprietary LLM Gateway that routes between AiseraLLM and major third-party foundation models, retrieval-augmented generation over a unified Knowledge Graph, and a hierarchical system of Universal, Domain, and Task agents orchestrated through an intentless engine. Supporting capabilities include Agent Composer (no-code agent building), Aisera Unify (an open multi-agent orchestration backbone supporting A2A, MCP, and AGNTCY protocols), Hyperflows (agentic workflow automation with 1,000+ pre-built actions), GenIQ (enterprise GPT), Autobrief (document summarization with citations), an AI Voice Bot, and the TRAPS framework for AI governance, with TRAPS aligned to ISO 27001, SOC 2 Type II, HIPAA, GDPR, and CSA Star Level 1 compliance.

Aisera's customer base at the time of acquisition was concentrated in Fortune 1000 enterprises and government accounts, with named deployments at BDO Canada, LifeScan, Big 5 Sporting Goods, City & County of Denver, OmniTRAX, NJ Transit, Carta, Snowflake, 8x8, OnTrac, Dartmouth College, and a top US military branch; reported customer outcomes include 65-84% ticket auto-resolution, 24,000 user hours saved annually, and $1.9M-$5M+ in documented cost savings. The company sold primarily via direct enterprise field sales with annual or multi-year subscription contracts, supplemented by a Global Partner Program launched in 2025, AWS Marketplace listing, Microsoft Copilot/Teams integration, and channel partners Carahsoft (public sector), EMET Group (Israel), and Apexon (implementation services). Aisera raised a $90M Series D in August 2022 led by Goldman Sachs' growth equity division and Thoma Bravo at a reported $900M post-money valuation, and was acquired by Automation Anywhere on November 4, 2025, with Aisera's 100+ AI engineers joining the buyer and the combined entity targeting up to 80% enterprise work automation.

Name

Aisera

Legal name

Aisera

Website

https://aisera.com

Company type

Private

Founded year

2017

Operating status

Acquired

Headcount range

251–500 employees

Short description

Aisera provides a Gen-AI native agentic platform that automates enterprise service management across IT, HR, Finance, and Customer Service for Fortune 1000 and government customers. It was acquired by Automation Anywhere in November 2025.

Ownership category

akta.pro rank

Product category

Enterprise AI Service Management

NAICS

Software Publishers (513210), Software Publishers (5132), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Agentic AI platform
• Enterprise service automation
• IT service management
• Conversational AI
• AI workflow automation

Headquarters

HQ city

Santa Clara

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Subscription-based AI Agent Platform: Aisera generates revenue through subscription licensing of its AI agent platform, typically sold as annual or multi-year contracts to enterprise customers. The platform is deployed across ITSM, HR, Finance, Customer Service, and procurement functions with tiered pricing based on deployment scale and features.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

Aisera provides an enterprise AI Agent Platform that autonomously resolves requests, actions, and workflows across IT, HR, Finance, Customer Service, Sales, and Operations functions. The platform combines domain-specific large language models, pre-built AI agents, and a no-code Agent Composer so enterprises can deploy conversational and action-taking assistants that integrate with existing service desks and business systems.

Product overview

Aisera is an enterprise AI agent platform provider offering a unified, modular portfolio of AI-powered products designed to automate business operations across IT, HR, Finance, Customer Service, and other enterprise functions. The platform architecture centers on the AI Agent Platform as the core infrastructure, with key modules including Aisera Assistant (conversational AI interface), Agent Composer (no-code agent builder), Aisera Unify (multi-agent orchestration backbone with A2A/MCP/AGNTCY protocols), Agent Assist (agent productivity tool), and specialized AI agents for different domains. Supporting capabilities include GenIQ (enterprise GPT), Autobrief (document summarization), Hyperflows (workflow automation), Enterprise LLMs (domain-specific models), Analytics & Insights, and the TRAPS governance framework. The platform integrates with 100+ enterprise tools including ServiceNow, Salesforce, Microsoft Teams, Workday, and other business systems. Aisera was acquired by Automation Anywhere in November 2025.

Differentiator

Problem solved

Functional benefit

Brands

• AiseraGPT: Proprietary large language model and AI platform by Aisera for enterprise service automation.
• Agent Composer
• Aisera Unify
• TRAPS
• Hyperflows
• Autobrief
• GenIQ

Products and services

• Aisera AI Agent Platform End-to-end enterprise AI platform combining domain-specific LLMs, pre-built AI Agents, Aisera Assistant, and the Agent Composer no-code builder for automating service desk, employee, and customer workflows at scale.
• Aisera Assistant Conversational AI assistant embedded in enterprise applications (Slack, Microsoft Teams, web, mobile) that understands natural language, retrieves answers, and triggers backend actions across IT, HR, and other service domains.
• Aisera AI Agents Library of pre-built, domain-specialized AI agents (AIOps, IT Service Management, HR, Customer Service, Finance) that autonomously resolve tickets and execute multi-step workflows inside enterprise environments.
• AI Service Desk Unified, AI-native service desk solution that ingests tickets, automatically classifies and resolves issues, and surfaces knowledge across IT, HR, Finance, Legal, and other back-office domains.
• AI for ITOps Aisera solution purpose-built for IT Operations teams that uses domain LLMs to detect incidents, perform root-cause analysis, and remediate infrastructure issues through automated runbooks.
• AI for ITSM Aisera solution that integrates with ServiceNow, Jira Service Management, Zendesk, and other ITSM platforms to deflect tickets, auto-resolve incidents, and generate agent-assist responses for human staff.
• AI for HR Aisera solution that automates employee requests such as PTO, benefits, onboarding, payroll, and policy questions, integrating with Workday, SuccessFactors, ServiceNow HR, and other HRIS systems.
• AI Customer Service Aisera solution for customer support that delivers conversational self-service over chat, voice, and email, integrating with contact center and CRM platforms to resolve cases end-to-end.
• Aisera Unify Open multi-agent orchestration layer that coordinates Aisera AI agents, third-party agents, and RPA bots across enterprise systems using a unified control plane for routing, governance, and observability.

Quantifiable outcome

• 65-84% of support tickets auto-resolved without human intervention
• +10 more outcomes

Named customers12 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration52 records

AI capability16 records

Feature10 records

Partnerships

Seven partnerships are on record, tiered core, major and regional.

• ServiceNowcoreTechnology or Integration · 30 December 2025Aisera Agent Assist is embedded directly within ServiceNow, delivering real-time actionable suggestions and boosting agent productivity. Integration enables AI-powered case management and workflow automation within the ServiceNow ITSM platform.
• ApexonmajorImplementation/ SI/ Consulting Partner · 14 August 2025Apexon and Aisera formed a strategic partnership in August 2025 to deliver next-generation agentic AI solutions for enterprises. Apexon provides implementation expertise and consulting services to deploy Aisera's AI agents platform at enterprise scale.
• SalesforcecoreTechnology or Integration · 6 August 2025Aisera is embedded in Salesforce Service Cloud as Agent Assist, providing real-time support and recommended actions within the Salesforce ticketing interface. Integration enables seamless AI-powered case handling and knowledge retrieval directly in Salesforce.
• Amazon Web Services (AWS)coreStrategic or Co-development Partner · 9 July 2025Aisera and AWS signed a Strategic Collaboration Agreement (SCA) in July 2025 to accelerate autonomous AI adoption. Aisera's AI Assistant is available in the new AWS Marketplace for AI Agents and Tools category. The partnership enables government and enterprise customers to deploy Aisera solutions on AWS infrastructure.
• EMET GroupregionalChannel Partner/ Reseller/ Distributor · 2 July 2025Aisera announced an exclusive partnership with EMET Group in July 2025 to accelerate global expansion in Israel. EMET Group serves as the exclusive channel partner for Israeli market, providing local sales, implementation, and support services.
• CarahsoftregionalChannel Partner/ Reseller/ Distributor · 6 May 2025Aisera and Carahsoft partnered in May 2025 to bring Aisera's AI agents platform to the public sector. Carahsoft leverages its government reseller network and various government contract vehicles (GSA Schedule, NASA SEWP, etc.) to enable government agencies to access Aisera's AI-powered services.
• MicrosoftcoreTechnology or Integration · 19 March 2025Aisera collaborates with Microsoft to offer a Generative AI platform and applications for enterprises. The partnership includes extending Microsoft Copilot capabilities and integration with Azure AI. Aisera's platform supports Microsoft Teams deployment and Microsoft 365 ecosystem integration.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Moveworks: Moveworks provides an AI agent platform for IT, HR, Finance, and employee support, directly overlapping with Aisera's core enterprise service desk automation use case and Fortune 1000 customer base.
• Cognigy: Cognigy offers an enterprise conversational and agentic AI platform for customer service automation, overlapping directly with Aisera's AI Customer Service and agent orchestration product lines.
• Kore.ai: Kore.ai provides a no-code agent platform for IT, HR, and customer service automation with multi-agent orchestration, directly comparable to Aisera's Agent Composer and domain-specific agent portfolio.
• Espressive: Espressive's Barista employee self-service platform directly competes with Aisera's AI Service Desk and conversational AI offerings for IT and HR support automation.
• Amelia (SoundHound AI): Amelia provides agentic AI for IT, HR, and customer service in large enterprises, comparable to Aisera in both technology approach and target market of Fortune 1000 accounts.

Broad incumbents

• ServiceNow (Now Assist): ServiceNow is the dominant ITSM platform whose Now Assist product embeds agentic AI for ticket handling, directly competing with Aisera's AI for ITSM solution while also being one of Aisera's primary integration partners.
• Microsoft Copilot / Microsoft 365 Copilot: Microsoft extends Copilot capabilities into Teams, Azure AI, and service workflows, competing with Aisera across IT and HR while serving as a critical partner via Microsoft's collaboration and integration stack.
• UiPath: UiPath is a leader in enterprise RPA that has expanded into agentic AI and process automation, overlapping with Aisera's workflow and process automation ambitions while offering a broader automation suite.

Emerging players

• Forethought: Forethought focuses on AI for customer support with ticket deflection and AI agent capabilities, intersecting with Aisera's AI Customer Service segment though narrower in scope.
• Cresta: Cresta provides real-time AI agent assistance and conversation intelligence for customer service and sales, partially overlapping with Aisera's Agent Assist capability inside ServiceNow and Salesforce.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/aisera
• Xx.com/aisera_ai

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds5 records

Investors16 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aisera