What Facilio does

Facilio Inc. is an enterprise SaaS company founded in 2017 that provides an AI-powered connected CMMS (Computerized Maintenance Management System) platform for property operations. The platform unifies traditionally siloed functions — maintenance, energy management, sustainability, compliance, vendor management, and tenant experience — into a single real-time interface across multi-site building portfolios. Underlying technology combines IoT integration (BACnet/IP, Modbus, OPC UA, Niagara protocols), REST APIs, and machine learning to connect building management systems, field teams, and enterprise software stacks. The product architecture is platform-plus-modules: Connected CMMS is the core platform, supplemented by Connected Buildings (energy/sustainability with FDD) and Connected Refrigeration (multi-store retail compliance) as add-on modules. An AI layer sits atop this foundation, including Facilio Atom (autonomous agentic AI suite launched February 2026), Mira (voice AI helpdesk), FM Copilot (operational assistant), OpsVision (analytics), and Luca (invoice validation).

The company serves 150+ enterprise clients managing 10,000+ buildings and 350 million+ square feet across 12 countries, with offices in New York (HQ), Sydney, Singapore, Dubai, Kent UK, Chennai, and Bengaluru. Customer segments include commercial real estate owners/operators (Charter Hall, ICD Brookfield, Investa, Dubai World Trade Centre, Kingsmede, CBRE Pacific, British Land), FM service providers (CIT, Q3 FM, Berkeley Services, Skeens), retail chains with refrigeration infrastructure (HelloFresh, Lunds & Byerlys, Tuten Labs), and education institutions (Breck School, Purdue Fort Wayne, Acorn Early Years). The 2025 Verdantix Green Quadrant recognition as a Leader for Commercial Buildings CMMS and SOC 2 Type II compliance support enterprise procurement requirements.

Facilio generates revenue through tiered SaaS subscriptions (Standard, Essential, Enterprise) priced on portfolio scale rather than per-user, augmented by credit-based consumption pricing for AI agents, and professional services for implementation. The go-to-market is primarily direct enterprise field sales with consultative, portfolio-focused engagements, supplemented by self-service free trials for AI agents at atom.facilio.ai and inside-sales conversion through demo and quote request forms. Total disclosed venture funding is approximately $45.5 million, led by Dragoneer Investment Group's $35 million Series B in February 2022 with Brookfield Growth participation, alongside Accel and Tiger Global. The Indian entity reported FY23-24 revenue of ₹53.5 crore (~$6.4 million).

Name

Facilio

Legal name

Facilio Inc.

Website

https://facilio.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

251–500 employees

Short description

Facilio is an enterprise SaaS company providing an AI-powered connected CMMS platform that unifies maintenance, energy, compliance, and tenant operations across multi-site building portfolios for commercial real estate owners, FM service providers, retail chains, and educational institutions globally.

Ownership category

akta.pro rank

Product category

Facility Management Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Asset & Maintenance Management (EAM/CMMS) Platforms (HDAEAEAM)

Keywords

• Facility management software
• CMMS platform
• Building operations software
• IoT building automation
• Property maintenance software

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: Facilio operates on a SaaS subscription model with tiered pricing plans (Standard, Essential, Enterprise) based on portfolio scale, modules, and deployment scope. Pricing is portfolio-size-driven rather than purely per-user, with custom quotes for enterprise deployments. The platform generates recurring SaaS-style revenue from enterprise clients managing multi-site property portfolios, evidenced by Charter Hall engagement and recurring revenue positioning in recent announcements.
2. AI Agent Credit-Based Consumption: AI agents within the Atom suite use credit-based consumption pricing, where credits are consumed based on actual usage of autonomous agents (Mira, FM Copilot, OpsVision, Luca). No per-user licenses are required. This creates a usage-based revenue stream that complements the base subscription with upsell and expansion potential as AI adoption grows.
3. Professional Services & Implementation: Enterprise onboarding, data migration from legacy CMMS/CAFM systems, BMS integration, custom workflow configuration, and training are delivered as professional services during deployment. Implementation timelines of 4-6 weeks for enterprise multi-site rollouts generate upfront revenue alongside the recurring platform subscription.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels9 records

Core offering

Facilio provides an AI-powered connected CMMS (Computerized Maintenance Management System) platform that unifies maintenance, energy management, sustainability, compliance, and tenant experience for multi-site commercial property portfolios into a single real-time interface. The platform connects building systems via IoT protocols (BACnet/IP, Modbus, OPC UA, Niagara), integrates with ERP/CRM via REST APIs, and layers an Agentic AI Suite (Atom) with domain-specialized autonomous agents such as Mira voice helpdesk AI, FM Copilot, OpsVision analytics, and Luca invoice verification to automate repetitive back-office workflows without replacing existing systems.

Product overview

Facilio is an AI-powered connected facilities management platform built on a unified platform-plus-modules architecture. The core offering comprises Connected CMMS as the central platform, supplemented by Connected Buildings (energy/sustainability) and Connected Refrigeration (retail compliance) as add-on modules. The AI layer includes Facilio Atom (agentic AI suite) and Mira (helpdesk voice AI). Individual modules cover work orders, preventive maintenance, asset management, field service, vendor management, service requests, and analytics. Pricing is tiered across Standard, Essential, and Enterprise plans. The platform integrates via REST API, BACnet/IP, Modbus, and supports ServiceNow bi-directional sync.

Differentiator

Problem solved

Functional benefit

Brands

• Facilio Atom: Agentic AI suite of autonomous agents for facility operations, automating service requests, invoice verification, reporting, and FM decision-making. Includes agents for frontline service, compliance, vendor governance, back office, and portfolio-level intelligence.
• Mira

Products and services

• Connected CMMS AI-powered computerized maintenance management system that unifies assets, teams, vendors, and workflows across multi-site property portfolios with real-time visibility, no-code configuration, preventive maintenance, work order management, asset lifecycle tracking, vendor management, compliance, and field service management. Built for enterprise property owners, FM service providers, and multi-site commercial portfolio operators.
• Connected Buildings Portfolio energy efficiency solution with real-time monitoring, fault detection and diagnostics (FDD), energy benchmarking, baseline comparison, ML-driven sustainability management, and integration with smart meters, weather stations, and sub-meter analysis. Designed for multi-site commercial property portfolios seeking to optimize HVAC and energy performance at scale.
• Connected Refrigeration IoT-enabled refrigeration operations platform for multi-store retail operations featuring refrigerant compliance (EPA 608, AIM Act), automatic leak detection, remote multi-site monitoring, and refrigeration energy optimization via cloud-based controls. Targets grocery chains, food service operators, and meal-kit providers with distributed cold storage infrastructure.
• Facilio Atom (Agentic AI Suite) Suite of autonomous AI agents purpose-built for facilities management workflows including Frontline Service, Compliance, Vendor Governance, Back Office, and Portfolio Intelligence agents. Includes Mira (omnichannel voice and chat helpdesk AI), FM Copilot (operations assistant), OpsVision (prompt-based analytics), and Luca (invoice verification). Operates atop existing CMMS and ERP stacks without requiring rip-and-replace, delivered through credit-based usage pricing.

Quantifiable outcome

• Up to 40% reduction in manual FM effort through autonomous AI agents (service intake, approvals, invoice validation, reporting)
• +17 more outcomes

Named customers19 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability9 records

Feature12 records

Partnerships

Five partnerships are on record, tiered flagship, core and notable.

• Charter Hall OfficeflagshipStrategic or Co-development PartnerFacilio was selected by Charter Hall to support operations across more than 100 office assets in Australia. The engagement consolidates vendor performance, procurement, and compliance processes onto Facilio's connected facilities-management platform, featuring real-time dashboards with SLA tracking, digitized procurement workflows, and mobile-enabled audits. This is a flagship enterprise customer partnership demonstrating Facilio's ability to manage large-scale commercial real estate portfolios.
• SFG20coreTechnology or IntegrationFacilio's Connected CaFM platform was enhanced with SFG20 integration, enabling regulatory adherence with integrated SFG20 maintenance standards. SFG20 is a UK-based building services maintenance standard framework. The integration enables automated compliance scheduling aligned with SFG20 maintenance standards, reducing manual compliance effort for UK and European customers.
• ServiceNowcoreTechnology or IntegrationFacilio offers bi-directional ServiceNow integration that synchronizes incidents and work orders in real time. This enables unified facility and IT workflows, eliminating data silos between maintenance operations and IT service management. Facilio positions this as enabling cross-platform updates without manual entry, reducing duplicate records and miscommunication.
• Skeens Warehouse ServicesnotableStrategic or Co-development PartnerSkeens Warehouse Services simplified multi-client facility operations with Facilio, achieving 100% digital compliance enforcement and 24/7 real-time status visibility. Skeens is a top facility maintenance provider managing contractor networks across US, Canada, and UK for over 35 years.
• CBRE PacificflagshipStrategic or Co-development PartnerCBRE Pacific is listed as a key Facilio customer in the company's portfolio. CBRE is one of the world's largest commercial real estate services firms.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• MaintainX: MaintainX is a mobile-first CMMS platform for maintenance, work orders, inspections, and asset management, directly competing with Facilio's Connected CMMS. Both target facility and maintenance teams with mobile-first workflows, although MaintainX skews mid-market while Facilio focuses on enterprise portfolios.
• UpKeep: UpKeep is a CMMS and asset operations management platform serving maintenance and facilities teams with mobile work order, preventive maintenance, and asset tracking capabilities. It is a direct competitor to Facilio's core Connected CMMS offering, particularly in the mid-market and multi-site operator segment.
• ServiceChannel: ServiceChannel is a facilities management automation platform focused on multi-location retail, restaurant, and FM service provider operations. It directly competes with Facilio in the FM service provider and multi-site retail segments, offering work order, vendor compliance, and invoicing automation.
• Planon: Planon (acquired by Salesforce) is a CAFM/IWMS platform for real estate and facility management, offering integrated solutions for property operations, maintenance, and workplace management. It is a direct competitor to Facilio in the enterprise commercial real estate and corporate facilities segments.

Broad incumbents

• IBM Maximo: IBM Maximo is an enterprise asset management (EAM) platform serving industries with complex asset-intensive operations including facilities, utilities, and manufacturing. It overlaps with Facilio's enterprise asset management module as a broader incumbent with deeper on-prem and asset-heavy industry footprints.
• Accruent: Accruent (Fortive-owned) is a workplace and facility management software suite serving CRE, healthcare, and higher education. It directly competes with Facilio's enterprise FM platform with a broader portfolio across multiple verticals.
• ServiceNow: ServiceNow is the dominant enterprise workflow and ITSM platform that has expanded into facilities and field service management. Facilio already integrates bi-directionally with ServiceNow, making it both a partner and a competitive incumbent as ServiceNow deepens native FM capabilities.
• Salesforce Field Service: Salesforce Field Service (now including Planon) is the CRM giant's field service and workforce automation suite. It overlaps with Facilio's Field Service Management and service desk modules, particularly for enterprise customers standardizing on the Salesforce platform.
• Honeywell Forge: Honeywell Forge is a building management and analytics platform from Honeywell that competes with Facilio's Connected Buildings module. It targets large commercial portfolios with energy management, fault detection, and sustainability reporting capabilities.
• Schneider Electric EcoStruxure: Schneider Electric's EcoStruxure building operations platform competes with Facilio's Connected Buildings and energy modules in the multi-site commercial real estate segment. It brings deep OT/IoT heritage in HVAC and electrical infrastructure alongside digital FM capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/facilioinc
• YouTubeyoutube.com/channel/UCScGzOBp_yCz-2lapFxqjsw
• Facebookfacebook.com/facilioinc
• LinkedInlinkedin.com/company/facio-inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds4 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Facilio