What Shift Technology does

Shift Technology is an AI-native software company headquartered in Paris, France, founded in 2014 (per most sources; some sources state 2013), that builds decision automation and optimization solutions for the global insurance industry. Its platform deploys AI agents across the insurance value chain — claims processing, fraud detection, subrogation, underwriting risk assessment, coverage and liability evaluation, injury assessment, and payment integrity — serving 120+ insurance carriers across more than 30 countries, including 100% of the top 5 US P&C insurers and marquee relationships with AXA (5-year renewal across 15 countries), Tokio Marine, Mapfre, and Banorte.

The company's core technology is an agentic AI platform built on a proprietary data asset of over 4 billion policies, claims, and documents spanning 350 million+ policyholders, supporting multimodal AI capabilities (text, image, structured data). The platform is delivered through specialized modules — Shift Claims, Fraud & Risk, Coverage & Liability, Subrogation, Injury, Process, Payment Integrity, and the Insurance Data Network (a cross-carrier data-sharing layer launched April 2025) — and is integrated natively with major insurance core systems including Guidewire ClaimCenter, Sapiens IDITSuite, LexisNexis Claims Clarity, Salesforce AppExchange, and Microsoft Azure Marketplace. Generative AI capabilities were rolled out across the product suite in June 2024.

Shift operates a subscription-based SaaS model with custom quote-based enterprise pricing tied to claims volume and contract length, typically structured as multi-year contracts. Go-to-market combines direct enterprise field sales with channel partnerships (Guidewire, Sapiens, LexisNexis, Mapfre), marketplace listings (Azure, Salesforce, Guidewire), and collaborations with national insurance associations such as the Insurance Council of Australia. The company has raised approximately $320M cumulatively across multiple funding rounds, including a $220M Series D led by Advent International in May 2021 and a $60M Series C led by Bessemer Venture Partners, and employs 504 people across 12 legal entities globally as of 2025.

Name

Shift Technology

Legal name

Shift Technology

Website

https://shift-technology.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Shift Technology provides agentic AI-powered decision automation for the global insurance industry, serving 120+ insurance carriers across 30+ countries with fraud detection, claims automation, underwriting, and subrogation solutions built on proprietary data spanning 4 billion+ insurance records.

Ownership category

akta.pro rank

Product category

Insurance Technology (InsurTech)

NAICS

Claims Adjusting (524291), Computer Systems Design and Related Services (54151), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Insurance Agents, Brokers & Service (6411), Services-Computer Programming Services (7371)

akta.pro primary industry

Policy Administration, Underwriting & Rating Platforms (Core Insurance SaaS) (FSAGAGAB)

akta.pro secondary industries

Model Monitoring, Drift & Behavioral Anomaly Detection (HDAAAKAF), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

Keywords

• Insurance fraud detection
• Claims automation
• AI decision automation
• Insurance software
• Subrogation detection

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: Cloud-based software-as-a-service model with annual or multi-year subscription contracts. Pricing based on volume of claims processed or policies analyzed. Implementation and onboarding services included as part of enterprise contracts.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Shift Technology provides an AI-powered decision automation platform for the global insurance industry. The platform delivers agentic AI solutions for claims triage and automation, fraud detection across claims and underwriting, subrogation opportunity detection, coverage and liability assessment, injury treatment planning, payment integrity, and cross-carrier fraud intelligence via the Insurance Data Network. It is sold as enterprise SaaS to insurance carriers and industry associations worldwide.

Product overview

Shift Technology offers an AI-powered insurance decisioning platform with agentic AI capabilities. The platform consists of a unified core architecture supporting multiple specialized solutions: Shift Claims (claims processing automation), Fraud & Risk Detection (anomaly detection for fraud across claims and underwriting), Coverage & Liability Assessment, Subrogation Detection, Injury Assessment, Process Automation, Payment Integrity, and Insurance Data Network (cross-carrier data sharing). The platform is built on intelligence from over 4 billion claim and policy records and uses generative AI capabilities across the product suite. Solutions are delivered as SaaS and are available through direct deployment, Microsoft Azure Marketplace, Guidewire Marketplace, Salesforce AppExchange, and Sapiens integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Shift Claims Agentic AI-powered claims management solution that automates, prioritizes, and guides claims handling tasks for insurance carriers, enabling faster processing, reduced losses, and improved accuracy.
• Fraud & Risk

Quantifiable outcome

• 4 billion+ policies, claims, and documents processed on the platform
• +2 more outcomes

Named customers12 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability11 records

Feature4 records

Partnerships

13 partnerships are on record, tiered flagship, core and minor.

• GuidewireflagshipTechnology or IntegrationStrategic partnership integrating Shift's fraud detection capabilities directly into Guidewire's ClaimCenter platform. The integration enables seamless fraud scoring and investigation workflows within the claims management system used by major insurers worldwide.
• AXAflagshipStrategic or Co-development PartnerLong-standing strategic partnership renewed for 5 years covering 15 countries. AXA utilizes Shift's fraud detection and claims automation solutions across its global operations, representing one of Shift's largest and most significant customer partnerships.
• CovéacoreStrategic or Co-development PartnerStrategic partnership for fraud and risk management services. Covéa, as a major French mutual insurer, leverages Shift's AI-powered decision automation for claims fraud detection and risk assessment.
• SapienscoreTechnology or IntegrationPartnership to integrate Shift's fraud detection capabilities with Sapiens' insurance software platforms, enabling joint customers to access AI-powered fraud detection within Sapiens' core insurance systems.
• LexisNexis Risk SolutionscoreTechnology or IntegrationStrategic alliance combining Shift's insurance-specific AI capabilities with LexisNexis' risk and fraud intelligence data, providing enhanced fraud detection for joint insurance customers.
• MapfrecoreStrategic or Co-development PartnerClaims automation partnership with Mapfre, one of the largest insurers in Latin America and Europe. The partnership focuses on implementing Shift's claims automation solutions within Mapfre's operations.
• Insurance Council of AustraliaflagshipStrategic or Co-development PartnerNational fraud detection platform partnership with the Insurance Council of Australia to deploy AI-powered fraud detection across the Australian insurance industry, coordinated through member carriers.
• EXLminorImplementation/ SI/ Consulting PartnerCollaboration with EXL, a leading analytics and digital operations firm, for deployment and implementation of the Australia national fraud detection platform.
• Tokio MarinecoreStrategic or Co-development PartnerFraud detection partnership with Tokio Marine, a major Japanese insurance group. The partnership implements Shift's AI-powered fraud detection across Tokio Marine's operations.
• Shelter InsurancecoreStrategic or Co-development PartnerClaims fraud detection implementation at Shelter Insurance, an American property and casualty insurer. Shift's AI platform is integrated into Shelter's claims workflow for fraud scoring.
• Elephant InsurancecoreStrategic or Co-development PartnerExpanded relationship with Elephant Insurance, a direct-to-consumer auto insurer, implementing broader fraud detection and claims automation capabilities.
• BanorteminorStrategic or Co-development PartnerFraud detection implementation at Banorte, Mexico's largest financial institution, extending Shift's capabilities into the Mexican insurance market.
• Markerstudy Insurance Services LimitedcoreStrategic or Co-development PartnerPartnership with Markerstudy Insurance Services Limited, a UK-based insurance services company, for fraud detection and claims automation solutions.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• FRISS: FRISS provides AI-driven fraud detection and risk assessment for P&C and health insurers globally. It is the closest direct competitor to Shift's fraud-detection core, serving a similar carrier buyer with comparable machine-learning scoring models.
• BAE Systems Applied Intelligence (NetReveal): NetReveal is BAE Systems' insurance fraud detection and financial-crime analytics suite, used by major insurers and banks. It directly competes with Shift on fraud, anti-money laundering, and claims analytics within large enterprise insurance customers.

Broad incumbents

• Verisk: Verisk is a leading insurance analytics and data provider with fraud detection (ClaimSearch) and claims automation offerings. It overlaps with Shift across fraud, claims analytics, and underwriting risk, but as part of a much broader portfolio serving the insurance ecosystem.
• LexisNexis Risk Solutions: LexisNexis Risk Solutions provides fraud intelligence data and Claims Clarity, and is both a Shift alliance partner and an indirect competitor. Its broader identity, fraud, and risk data assets overlap with Shift's Insurance Data Network ambitions across insurance and adjacent financial services.
• FICO: FICO offers enterprise fraud detection and decisioning platforms used across financial services including insurance. It competes with Shift on AI-driven anomaly detection and claims decision automation while also serving banking, payments, and broader fraud use cases.
• SAS Institute: SAS provides analytics and fraud detection platforms widely adopted by insurers for claims and anti-fraud workflows. It competes with Shift on advanced analytics capabilities, though SAS serves a broader cross-industry analytics market beyond insurance.
• Guidewire Software: Guidewire is a core insurance platform (PolicyCenter, ClaimCenter, BillingCenter) and is both a Shift distribution partner and an investor. Its expanding AI/analytics roadmap overlaps with Shift's products, and any in-house build by Guidewire would directly threaten Shift's channel position.
• Duck Creek Technologies: Duck Creek provides a core insurance SaaS suite used by P&C carriers and increasingly embeds analytics and AI capabilities. It competes with Shift by offering native claims and underwriting workflows that reduce the need for separate best-of-breed insurtech vendors.

Emerging players

• Cytora: Cytora applies AI to commercial insurance underwriting and risk evaluation. It is an emerging player with partial overlap to Shift's underwriting risk-detection module, focused on commercial lines rather than claims fraud.
• Planck: Planck provides AI-driven commercial insurance data and underwriting automation. It overlaps with Shift's underwriting risk detection capability but focuses on commercial underwriting workflows rather than claims fraud and automation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/shiftechnology
• Facebookfacebook.com/ShifTechnology
• LinkedInlinkedin.com/company/shift-technology

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds10 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shift Technology