What Cerillion does

Cerillion is a UK-headquartered, publicly listed (LSE AIM: CER) software company founded in 1999 via management buyout of Logica's Customer Care and Billing division. It provides a pre-integrated BSS/OSS (Business Support Systems/Operations Support Systems) Suite for communications service providers, structured as a platform-plus-modules architecture. The five flagship products — Convergent Charging System (3GPP-compliant), Enterprise Product Catalogue (AI-powered), CRM Plus, Revenue Manager, and Service Catalogue — are complemented by eleven additional modules including Self Service, Mobile App, Service Manager, Business Insights, Output Streamer, Dealer Portal, Interconnect Manager, Network Inventory, Mediator Plus, and Integration Layer. The company serves approximately 70 customer installations across ~45 countries, with named enterprise customers including Three (UK 5G launch), Virgin Media Ireland, Omantel (£42.5M contract), Sure by Beyon, Norlys, Telesur, C&W Communications, MVNX, and Ucom.

The technology foundation is an API-first architecture built natively on TM Forum Open APIs and Open Digital Architecture (ODA), with Diamond-level Open API conformance (50+ certifications, 32 Real World — the highest among BSS/OSS vendors). Recent product releases have layered in AI capabilities: GenAI image recognition and natural language interfaces for product catalogue (v23.2 / v24.1), an MCP Server plus five AI Agents — Billing, Sales, Workflow, Catalogue, Promotions (v25.2, October 2025) — and a proprietary Agent2Agent (A2A) protocol enabling multi-agent coordination across systems (v26.1, April 2026). The platform supports public cloud, private cloud, and on-premises deployment, with deployment options including sovereign hosting at partner data centres such as Oman Data Park.

Cerillion operates a subscription/SaaS revenue model with multi-year enterprise contracts complemented by managed services, implementation, and support. Pricing is quote-based and not publicly disclosed, with the product-based model (all customers on the same core platform with configuration rather than customisation) intended to lower total cost of ownership. The company employs 376 staff globally — concentrated in the UK (115), India (222 at the Pune Global Solutions Centre), and Bulgaria (34 at the Sofia centre of excellence) — with additional presence in the US, Singapore, Oman, Portugal, Belgium, and Malta. Distribution is direct enterprise field sales with no apparent channel partner model.

Name

Cerillion

Legal name

Cerillion Technologies Limited

Website

https://cerillion.com

Company type

Public

Founded year

1999

Operating status

Operating

Headcount range

251–500 employees

Short description

Cerillion is a UK-based, AIM-listed SaaS provider of pre-integrated BSS/OSS software for communications service providers. Its AI-enhanced suite spans convergent charging, billing, CRM, and product catalogue, serving ~70 telecom operators across ~45 countries via multi-year subscriptions and managed services.

Ownership category

akta.pro rank

Product category

Telecom BSS/OSS Software

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

akta.pro secondary industries

CRM Implementation & Customization Services (BPAEAGAC), CRM Managed Services & Support (BPAEAGAD)

Keywords

• Telecom BSS software
• OSS suite
• Convergent charging
• Billing and CRM
• Digital BSS transformation

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Subscriptions: Five-year subscription agreement with Omantel worth £42.5 million for BSS/OSS software, support, maintenance, hosting and managed services. SaaS delivery model with all customers on same core software platform.
2. SaaS Platform Revenue: Software-as-a-Service delivery model providing cloud-based BSS/OSS solutions with regular access to new features through Evergreen model. 4% revenue increase for year ending September 2025.
3. Managed Services and Hosting: Full range of managed service options including hosting at Oman Data Park (for Omantel), implementation services, support and maintenance.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Cerillion provides a pre-integrated BSS/OSS (Business Support Systems/Operations Support Systems) Suite for communications service providers, covering convergent charging, billing, CRM, product catalogue, service fulfilment, and analytics. The suite is delivered as pre-packaged SaaS solutions (Unify, Enterprise, Engage, Skyline, Metro) and is built on TM Forum Open APIs and Open Digital Architecture, with deployment options in public cloud, private cloud, or on-premises.

Product overview

Cerillion offers a pre-integrated BSS/OSS (Business Support Systems/Operations Support Systems) Suite as a platform-plus-modules architecture. The core platform consists of five flagship products: Convergent Charging System (3GPP-compliant charging), Enterprise Product Catalogue (AI-powered with GenAI and natural language/image capabilities), CRM Plus (omni-channel CRM), Revenue Manager (convergent billing), and Service Catalogue (order management). These are supplemented by eleven additional product modules including Self Service, Mobile App, Service Manager, Business Insights, Output Streamer, Dealer Portal, Interconnect Manager, Network Inventory, Mediator Plus, and Integration Layer. Cerillion also provides five pre-packaged SaaS solutions (Cerillion Unify for quad-play, Enterprise for B2B, Engage for digital brands, Skyline for subscriptions, Metro for smart cities) and four service offerings (Evergreen software model, Managed Services, Implementation, and Support & Maintenance). The suite supports flexible deployment in public cloud, private cloud and on-premises environments, with TM Forum Open APIs and Open Digital Architecture standards embedded natively throughout.

Differentiator

Problem solved

Functional benefit

Products and services

• Cerillion Unify Pre-packaged SaaS solution for quad-play CSPs who need to manage the full range of service types, payment methods and business models in a single convergent system.
• Cerillion Enterprise Pre-packaged SaaS solution for B2B telcos needing to automate their quote-to-cash process and improve their customer experience.
• Cerillion Engage Pre-packaged SaaS solution for digital brands wanting to deliver a digital-first customer experience.
• Cerillion Skyline Pre-packaged SaaS solution for subscription businesses which takes away the complexity and overhead of operations by automating all billing, payments and renewals processes.
• Cerillion Metro Powerful BSS/OSS solution for smart cities which automates smart city operations and enables the monetisation of connectivity, utilities and ICT services.
• Convergent Charging System 3GPP compliant convergent charging and policy management system for online and offline services.
• Enterprise Product Catalogue AI-powered platform for rapidly building, launching and managing all products, services, tariffs and packages. Supports natural language processing and image recognition for product creation.
• CRM Plus Omni-channel CRM solution that integrates all aspects of the customer relationship lifecycle for telecoms services.
• Revenue Manager Convergent billing and revenue management for mobile, fixed, cable and multi-play communication service providers.
• Service Catalogue Complete order management and service fulfilment solution for fixed, mobile, cable and convergent services.
• Evergreen Software model providing regular access to new product features and improvements, ensuring customers are always up to date with the latest release.
• Managed Services Full range of managed service options to help improve time to market, maintain low and predictable operational costs, and maximise billing ROI.
• Implementation Services Expert implementation and integration services to take risk out of BSS/OSS transformation and help achieve smooth go-live.
• Support & Maintenance Comprehensive support and maintenance services to ensure smooth and successful business operations.

Quantifiable outcome

• Product development lifecycle reduced by up to 95% using GenAI image recognition
• +3 more outcomes

Named customers16 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• TM ForumcoreStrategic or Co-development Partner · 16 June 2026Cerillion participates as Gold Sponsor at DTW Ignite 2026 and contributes to Moonshot Catalyst projects including agentic AI marketplace for mega-event connectivity and AI-enabled supply chain visibility across terrestrial and non-terrestrial networks. Collaborates with 15 other companies including EY, Wavelo, Colt, Omantel, stc, TELUS, Airbus, Elisa, Skylo, CGI, Mavenir, Rakuten Symphony, SunTec, and TCS.
• OmantelflagshipTechnology or Integration · 22 April 2026£42.5 million five-year subscription agreement for BSS/OSS transformation. Cerillion deploying pre-integrated Suite via Cerillion Cloud hosted at Oman Data Park. Supports Omantel's evolution from Telco to Techco and Oman Vision 2040 digital infrastructure goals.
• EY (Ernst & Young)coreStrategic or Co-development Partner · 29 October 2025Co-creator in TM Forum Moonshot Catalyst project demonstrating agentic AI marketplace for autonomous orchestration of mega-event connectivity using 5G network slicing, private networks, Wi-Fi and edge computing.
• WavelocoreStrategic or Co-development Partner · 29 October 2025Co-creator in TM Forum Moonshot Catalyst project for agentic AI marketplace demonstrating connectivity orchestration capabilities.
• UcomcoreTechnology or Integration · 21 January 2025Major digital BSS/OSS transformation contract for Armenia's leading telecom provider to power quad-play services portfolio. First Cerillion customer in Caucasus region.
• Virgin Media IrelandcoreTechnology or Integration · 3 June 2024Major transformation deal implementing pre-integrated BSS/OSS suite to simplify and automate operations for broadband and mobile customers. First 'headless' BSS project using TM Forum Open APIs and Open Digital Architecture.

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Amdocs: The largest independent provider of BSS/OSS software to communications and media companies globally. Competes head-to-head with Cerillion for telecom transformation deals; significantly larger but more fragmented suite offering.
• Netcracker Technology (NEC): Provides end-to-end BSS/OSS digital transformation solutions to Tier-1 CSPs, with a similar pre-integrated Suite pitch. Competes with Cerillion in convergent charging, CRM, and order management for large operators.
• Optiva: Public BSS/OSS vendor focused on telecom charging, billing, and policy management. Closest direct comparable in scale and product scope to Cerillion's convergent charging and revenue management portfolio.
• MATRIXX Software: Cloud-native, 5G-ready charging and monetization platform built for CSPs. Competes with Cerillion's Convergent Charging System and is a benchmark for next-generation, real-time charging architectures.
• Hansen Technologies: Global provider of billing, customer care, and OSS solutions for telecoms, utilities, and pay-TV. Comparable suite-of-products model targeting mid-tier CSPs with a similar multi-vertical expansion strategy.
• Comarch: Telecom BSS/OSS vendor offering CRM, billing, service fulfillment and OSS suites. Competes with Cerillion for mid-tier operator deals, particularly in EMEA and emerging markets.

Broad incumbents

• Ericsson: Telecom equipment giant with a significant OSS/BSS and digital services portfolio. Competes indirectly through its network-adjacent OSS offerings; a much broader incumbent with far greater resources.
• Oracle Communications: Oracle's communications division (built on the NetCracker acquisition and its own BRM billing platform) competes with Cerillion's Revenue Manager and CRM Plus for Tier-1 CSP BSS modernization deals.
• CSG Systems International: Provides BSS solutions including billing, customer care, and digital services management to CSPs globally. Competes with Cerillion across convergent billing and CRM for Tier-1 and mid-tier operators.

Emerging players

• Qvantel: Cloud-native BSS provider focused on digital transformation for mid-sized CSPs. Competes in adjacent use cases such as MVNO and digital BSS, overlapping with Cerillion's Skyline and Enterprise products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cerillion
• YouTubeyoutube.com/channel/UCxbGHYoOFBwzYU7iQNLToDw
• Facebookfacebook.com/cerillion
• LinkedInlinkedin.com/company/cerillion-technologies

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cerillion