Bloomfire
Bloomfire is an Austin-based SaaS company, founded in 2010, that sells an AI-powered Enterprise Intelligence platform unifying knowledge management, enterprise search, and business intelligence for Global 2000 and Fortune 100 customers across industries such as financial services, energy, insurance, and manufacturing.
- Company typePrivate
- Founded2010
- HeadquartersAustin, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Bloomfire does
Bloomfire is an Austin, Texas-based SaaS company founded in 2010 that operates an AI-powered knowledge management platform branded as "Enterprise Intelligence," combining knowledge management, enterprise search, and business intelligence in a single governed layer. Its technology stack includes a self-healing knowledge base that flags outdated content, a conversational AI experience (Synapse) that returns citation-grounded answers, proprietary hallucination detection, AI-powered authoring tools (auto-tagging and summarization), a Q&A collective knowledge engine, and deep indexing across 29 file formats including the spoken word in audio and video. The platform integrates natively with Microsoft Teams, SharePoint, Google Drive, Salesforce, and Slack via SSO/SCIM and API connectors, and supports push and pull data flows for enterprise systems.
Bloomfire firmographics
Firmographics- Name
- Bloomfire
- Legal name
- Bloomfire, Inc.
- Website
- https://bloomfire.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Bloomfire is an Austin-based SaaS company, founded in 2010, that sells an AI-powered Enterprise Intelligence platform unifying knowledge management, enterprise search, and business intelligence for Global 2000 and Fortune 100 customers across industries such as financial services, energy, insurance, and manufacturing.
- Ownership category
- akta.pro rank
Bloomfire industry classification
Industry- Product category
- Knowledge Management Software
- NAICS
- Software Publishers (513210), Web Search Portals and All Other Information Services (519290)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)
Keywords
Where Bloomfire is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Bloomfire business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations, Others
Revenue model
- SaaS Subscription: Bloomfire operates as a subscription-based SaaS platform. Subscriptions are paid in advance with automatic renewal unless proper cancellation notice is provided at least 30 days prior to end date. Subscriptions specify limits on usage including number of Members, communities, groups, storage, bandwidth, posts, and features. Additional usage fees apply for exceeding limits, charged per unit or in increments of 25 Members.
- Per-Seat Licensing: The Bloomfire Service is a designated user service where user accounts cannot be shared or used by more than one individual. Pricing is structured around per-seat/user licensing with tiered plans.
- Professional Services: Implementation services including kickoff, admin training, executive briefings, community setup, IT configuration, connector integration, content migration, and change management guidance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise-tier subscription with full platform access and premium support |
| Per seat | Annual | Per-seat user-based pricing with designated user accounts |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Bloomfire product offering
Product offeringCore offering
Bloomfire sells an AI-powered knowledge management software platform branded as "Enterprise Intelligence" that combines knowledge management, enterprise search, and business intelligence into a unified SaaS platform. The platform enables employees to find verified answers across 29+ file types (including spoken words in audio/video) through conversational AI (Synapse), self-healing content maintenance, and integrated authoring and analytics tools, sold primarily on annual per-seat subscriptions to enterprise customers.
Product overview
Bloomfire is an AI-powered knowledge management software platform that offers Enterprise Intelligence—a unified platform combining knowledge management, enterprise search, and business intelligence capabilities. The core platform includes AI-powered enterprise search, conversational AI (Synapse), a self-healing knowledge base, AI-powered authoring tools, Q&A Collective Knowledge Engine, and analytics suite. These components work together as an integrated system where knowledge flows across the organization: Synapse provides conversational access to knowledge, the self-healing knowledge base maintains content accuracy, enterprise search indexes all content types (29 file formats including audio/video), AI authoring tools accelerate content creation, and the Q&A engine crowdsources expertise. Additional modules include access management, data security, moderation tools, custom user experiences, content/document management, hallucination detection, and Learn & Confirm knowledge checks.
Differentiator
Problem solved
Functional benefit
Brands
- Enterprise Intelligence: Bloomfire's AI-powered knowledge management and enterprise search platform that transforms static knowledge into dynamic systems enabling insights to flow across organizations.
- Bloomfire Synapse
- Content Reliability
Products and services
- Bloomfire Enterprise Intelligence Platform A subscription-based enterprise SaaS platform that consolidates knowledge management, AI-powered enterprise search, and business intelligence. Sold per-seat/user with tiered plans targeting enterprise customers (Global 2000, Fortune 100). Includes conversational AI, self-healing knowledge base, AI authoring, Q&A engine, and analytics.
- Implementation Services Professional services offering for enterprise customers covering kickoff, admin training, executive briefings, community setup, IT configuration, connector integration, content migration, and change management guidance.
- Bloomfire Synapse (Conversational AI) Conversational AI product that delivers accurate, grounded answers from organizational knowledge with every response linked to approved source content, available as part of the Enterprise Intelligence platform.
Quantifiable outcome
- 15% of Fortune 100 companies utilize Bloomfire today
- +7 more outcomes
Companies that use Bloomfire
Customer profileNamed customers14 records
Segments9 records
Ideal customer profiles4 records
Bloomfire technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability10 records
Feature8 records
Bloomfire partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and flagship.
- Worley ConsultingcoreBloomfire announced a strategic partnership with Worley Consulting to integrate Bloomfire's Enterprise Intelligence platform into Worley Consulting's digital offerings for the energy, chemicals, and resources sectors. The partnership aims to help asset-intensive industrial companies address institutional knowledge loss and fragmented information ecosystems by organizing knowledge around how industrial assets operate across their full lifecycle. The partnership expands Bloomfire's reach into global markets through Worley Consulting's advisory network and follows Worley's internal deployment of the technology.
- uBreakiFixflagshipBloomfire partnered with uBreakiFix to implement an AI-powered knowledge management platform, transforming operations at 685 retail locations. The initiative led to 25-35% faster knowledge access, halved onboarding time, and improved customer and operational metrics. The partnership was presented at Customer Contact Week (CCW) Orlando 2026 as a joint case study demonstrating quantifiable results.
- Seva, Inc.coreBloomfire acquired Seva, Inc., a customer support SaaS company, to enhance its knowledge management and generative AI offerings. The acquisition combined Bloomfire's expertise with Seva's conversational AI to improve enterprise knowledge sharing and customer support solutions.
- Microsoft TeamscoreBloomfire integrates natively with Microsoft Teams, allowing knowledge to be accessed within the collaboration workflow users already rely on daily.
- SharePointcoreBloomfire integrates with SharePoint to connect and upload documents from SharePoint repositories into the unified knowledge platform.
- Google DrivecoreBloomfire integrates with Google Drive enabling seamless content aggregation from cloud storage into the enterprise knowledge system.
- SalesforcecoreBloomfire integrates with Salesforce CRM platforms, enabling sales teams to access knowledge within their customer relationship management workflow.
- Google WorkspacecoreBloomfire's use of Google APIs adheres to Google API Services User Data Policy with Limited Use requirements. Bloomfire affirms Google Workspace APIs are not utilized to develop, improve, or train generalized AI/ML models.
Scale indicators8 records
Recent moves6 records
Expansion highlights7 records
Bloomfire competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Bloomfire social profiles
Digital presenceBloomfire compliance and trust
Trust signalCompliance3 records
Bloomfire financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bloomfire leadership team
Management profileNumber of profiles
Profiles7 records
Bloomfire funding detail
Funding detailFunding overview
Funding rounds5 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bloomfire M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bloomfire
What does Bloomfire do?
Bloomfire sells an AI-powered knowledge management software platform branded as "Enterprise Intelligence" that combines knowledge management, enterprise search, and business intelligence into a unified SaaS platform. The platform enables employees to find verified answers across 29+ file types (including spoken words in audio/video) through conversational AI (Synapse), self-healing content maintenance, and integrated authoring and analytics tools, sold primarily on annual per-seat subscriptions to enterprise customers.
Is Bloomfire a public or private company?
Bloomfire is a private company. It is classified as venture growth investor backed and is currently operating.
When was Bloomfire founded?
Bloomfire was founded in 2010. It employs 51 to 100 people.
Where is Bloomfire based?
Bloomfire is headquartered in Austin, United States, in the North America region.
How does Bloomfire make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are per-Seat Licensing and professional Services.
Does Bloomfire have an API?
Yes. Bloomfire offers API connectivity for extensibility and embedding trusted insights into everyday workflows. The platform supports push and pull content collection methods, where push systems enable source systems to send new content directly to search engine APIs for live indexing. Some solutions query source systems directly during searches using the user's authentication token. The API & Extensibility feature allows embedding trusted insights directly into workflows. Developer documentation is at bloomfire.com.
What industry is Bloomfire in?
Bloomfire's product category is Knowledge Management Software. Its primary akta.pro industry code is HDAEANAH, Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs). Its NAICS code is 513210 and its SIC code is 7372.