PointClickCare

What PointClickCare does

PointClickCare Technologies Inc. is a Canadian-founded (2000), privately held, private-equity-backed healthcare technology company headquartered in the Toronto/Mississauga area that builds a cloud-based, AI-informed platform unifying EHR, care coordination, real-time data interoperability, and AI workflow automation across the long-term and post-acute care continuum. The platform serves 30,000+ provider organizations covering 100M+ lives across skilled nursing facilities, senior living communities, hospitals and health systems, ACOs, health plans, LTC pharmacies, CCRCs, government agencies, life sciences research customers, and practice groups, with network connectivity to 2,800+ hospitals, 27,000+ post-acute providers, and 3,600+ clinics through proprietary ADT and clinical data feeds.

The product portfolio centers on three primary EHR platforms (Skilled Nursing, Senior Living, and Practice Groups) augmented by the AI-native Advisor suite of workflow automation modules (Chart Advisor, Billing Advisor, Referral Advisor, MDS Advisor in beta), the Workflow Intelligence suite for health plans (Transitions IQ, PAC Management IQ, Quality IQ, Network Notify, Discharge Intel, SNF Discharge Planning Intelligence), value packages (Advanced Insights, Nursing Support, Integrated Lab and Imaging, Integrated Pharmacy Orders, Practitioner Engagement), and a Marketplace with 400+ third-party integration partners. Underlying technology includes proprietary AI models (Predictive Return to Hospital, Reason for Transfer) trained on 18.3M+ encounters and two decades of LTPAC data, a proprietary enterprise master patient index for identity resolution, HL7 FHIR APIs, and a Microsoft Azure-aligned AI stack including Dragon Copilot ambient scribe integration. The acquired Audacious Inquiry and Patient Pattern platforms extend connected-care and value-based care management capabilities, while Cliniconex, Senior Sign, Apploi, and QuickMAR product lines round out messaging, hiring, scheduling, and eMAR functionality.

The company operates a sales-led go-to-market with direct enterprise field sales to hospitals, health plans, and large multi-facility operators, supplemented by inside sales via "Request a Demo" CTAs across all product pages and a self-serve Marketplace for partner integrations. Revenue is generated through quote-based annual SaaS subscriptions (EHR and value packages), recurring AI Advisor add-on subscriptions, usage-based real-time data feeds to health plans, data monetization via de-identified real-world data licensing to life sciences, marketplace commissions, and professional services. All pricing is custom and enterprise-negotiated. Reported revenue grew from $560M in 2023 to $673.2M in 2024 (approximately 20% YoY) at a reported $4B valuation, with seven consecutive Best in KLAS wins in Skilled Nursing Facilities: Long-Term Care and a first-time Senior Living: Assisted Living & Memory Care win in 2026 underscoring category leadership.

Name

PointClickCare

Legal name

PointClickCare Technologies Inc.

Website

https://pointclickcare.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

PointClickCare provides cloud-based EHR and care coordination software to 30,000+ long-term and post-acute care providers across North America, with proprietary AI models, real-time data feeds covering 100M+ lives, and an AI-native Advisor suite spanning skilled nursing, senior living, health plans, and life sciences.

Ownership category

akta.pro rank

Headquarters

HQ city

Mississauga

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription (EHR & Value Packages): Recurring subscription revenue from cloud-based EHR for Skilled Nursing, Senior Living, Practice Groups, and Hospitals, plus value packages including Advanced Insights, Integrated Lab and Imaging, Integrated Pharmacy Orders, Nursing Support, and Practitioner Engagement. Subscription-based with implementation and ongoing support.
2. Workflow Intelligence & AI Add-Ons (Advisor Suite): Recurring revenue from AI-powered workflow automation solutions: Chart Advisor, Billing Advisor, Referral Advisor, MDS Advisor, Transitions IQ, Discharge Intel, PAC Management IQ, Quality IQ, and Network Notify sold as value-add-ons to the core EHR platform.
3. Health Plan Real-Time Data Feeds (Acute Aware/SNF Aware): Recurring revenue from real-time, member-matched ADT data feeds (Acute Aware, SNF Aware, Acute Clinical Aware) sold to health plans covering 2,800+ hospitals, 27,000+ post-acute providers, and 3,600+ clinics. Proprietary eMPI-based identity resolution included.
4. Life Sciences Real-World Data: Revenue from licensing de-identified patient data sets to life sciences research customers (Pharma Market Data for LTC, Patient Population Research Data) based on over two decades of real-world data (RWD) in long-term and post-acute care.
5. Marketplace Partner Solutions: Revenue from PointClickCare Marketplace connecting 400+ third-party software and service providers to 14,600+ post-acute and long-term care facilities, with integration via HL7 FHIR and APIs.
6. Professional Services & Implementation: Revenue from implementation services, training (SmartZone online training platform), customer support (24/7), and consulting services for healthcare provider and payer clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels9 records

Core offering

PointClickCare provides a cloud-based, AI-informed healthcare software platform unifying electronic health records (EHR), care coordination, real-time data interoperability, and AI-driven workflow automation for skilled nursing facilities, senior living communities, hospitals, health plans, ACOs, pharmacies, government agencies, and life sciences customers across North America. Core offerings include the EHR for Skilled Nursing, EHR for Senior Living, EHR for Practice Groups, the AI-native Advisor suite (Chart Advisor, Billing Advisor, Referral Advisor, MDS Advisor), health plan workflow intelligence products (Transitions IQ, PAC Management IQ, Quality IQ, Network Notify), and a marketplace of 400+ third-party integrations.

Product overview

PointClickCare offers a unified cloud-based healthcare software platform with a core EHR architecture plus extensive industry-specific modules. The portfolio centers on three primary EHR platforms: the EHR for Skilled Nursing, the EHR for Senior Living (with the Care and Service Delivery Package, Pharmacy Connect, and Billing for Senior Living), and the EHR for Practice Groups. These are augmented by the AI-native Advisor Suite of workflow automation products (Chart Advisor, Billing Advisor, Referral Advisor, and MDS Advisor in beta), plus specialized solutions such as Discharge Intel, PAC Management, and Advanced Insights for skilled nursing. For health plans, PointClickCare provides the Workflow Intelligence Suite including Transitions IQ, PAC Management IQ, Quality IQ, Network Notify, Transitions IQ Network Sponsorship, and data interoperability feeds (Acute Aware, Acute Clinical Aware, SNF Aware). For ACOs and risk-bearing providers, PointClickCare offers PAC Management IQ for ACOs and Value Based Care solutions. Government customers access Emergency Preparedness and Response and Community Health, while Life Sciences clients use Patient Population Research Data and the AI-powered Study Buddy research platform. Pharmacy operations are supported by eMAR, Integrated Medication Management, Pharmacy Connect, and QuickMAR. The platform also includes the PointClickCare Marketplace with 400+ third-party integrations, and incorporates acquired assets Audacious Inquiry (connected care platform, acquired 2022 for US$250M) and Patient Pattern (patient care management, acquired 2023).

Differentiator

Problem solved

Functional benefit

Brands

• Billing Advisor: AI-powered billing intelligence built into the PointClickCare EHR for skilled nursing, surfacing reimbursable services before claims are generated.
• Chart Advisor
• Referral Advisor
• Advisor
• EHR for Senior Living
• Pharmacy Connect
• Senior Sign
• Transitions IQ
• Discharge Intel
• PAC Management IQ
• Quality IQ
• Network Notify
• Study Buddy
• QuickMAR

Products and services

• EHR for Skilled Nursing Cloud-based electronic health record system designed for skilled nursing facilities (SNFs) that delivers seamless care transitions, clinical and financial outcomes optimization, and serves as the platform foundation for the AI-native Advisor suite and value packages.
• EHR for Senior Living Cloud-based electronic health record system purpose-built for senior living communities (independent living, assisted living, and memory care) supporting total wellness coordination, deep resident understanding, and integrated care and service delivery.
• EHR for Practice Groups Next-generation electronic health record system for physician practice groups and clinical practices serving senior populations, featuring AI capabilities such as Ambient Scribe and bi-directional data exchange across care settings.
• Chart Advisor AI-powered documentation solution natively embedded in the PointClickCare EHR that continuously scans clinical documentation to identify incomplete or missing records, high-risk situations such as falls or medication usage, and documentation gaps before they escalate.
• Billing Advisor AI-powered billing intelligence built into the PointClickCare EHR that scans clinical documentation and orders to surface reimbursement opportunities, prevent authorization denials, and capture missed revenue before claims are generated.
• Referral Advisor AI-powered admissions solution built directly into the PointClickCare EHR for SNFs that consolidates referrals, surfaces clinical, behavioral, and financial insights, runs safety and eligibility checks, and provides real-time analytics for admission decisions.
• SNF Discharge Planning Intelligence AI-informed solution that combines structured assessments with AI-curated discharge insights to help care managers coordinate safer, faster transitions from skilled nursing facilities.
• Discharge Intel AI-powered solution for health plans that turns 20+ pages of ED and inpatient discharge documentation into clinical summaries containing medications, diagnoses, follow-up needs, and barriers to care, delivered within 24 hours across 2,800+ hospitals.
• Transitions IQ Real-time member encounter intelligence and AI-powered readmission risk scoring for health plan care teams across 2,800+ hospitals and 3,600+ clinics, with risk scoring trained on 18.3M+ encounters.
• PAC Management IQ for Health Plans Health plan solution providing real-time clinical visibility during post-acute stays via live SNF and long-term care clinicals, AI-driven Predictive Return to Hospital scoring, and discharge readiness signals.
• Quality IQ Health plan solution enabling real-time HEDIS and CMS Star care gap identification through continuous ADT monitoring, with care gaps prioritized by urgency and consolidated into one worklist.
• Network Notify Health plan solution automating Transitions of Care CMS Star measure data exchange through real-time triggering on qualifying inpatient encounters, admission notifications, and direct secure message delivery of discharge documentation.
• ADT Aware (Acute Aware) Data foundation for acute transitions of care, delivering real-time, member-matched, normalized ADT data from 2,800+ hospitals and 3,600+ clinics nationwide via HL7 MLLP, HTTPS, or SFTP.
• Pharma Market Data for LTC Life sciences market data solution providing long-term care market intelligence for pharmaceutical companies based on de-identified data from over two decades of long-term and post-acute care data.
• Patient Population Research Data Life sciences real-world data solution providing de-identified patient data sets from over two decades of long-term and post-acute care data for research teams.
• Study Buddy AI-powered research platform leveraging PointClickCare's long-term care dataset to deliver instant, grant submission-ready evidence and accelerate study design and research for healthcare researchers.
• Pharmacy Connect Medication order management system for senior living providing direct integration with preferred pharmacies, one-click order confirmation, automated eMAR updates, and standardized workflows reducing order processing time by up to 50%.
• eMAR Electronic Medication Administration Record providing guided digital workflows, barcode-enabled administration, real-time alerts, and streamlined medication documentation.
• QuickMAR Electronic medication administration record medication management solution for group homes, behavioral health, and assisted living/memory care providers, reducing errors and improving resident safety.
• Advanced Insights Value package delivering actionable intelligence and performance analytics to skilled nursing providers, including Texas QIPP functionality for tracking financial metrics, optimizing reimbursement, and verifying MDS coding accuracy.
• ED Optimization Solution for hospitals and health systems boosting ED throughput and optimizing decisions with real-time insights into post-acute care options and care transitions.
• PAC Management IQ for ACOs Solution for ACOs and risk-bearing providers coordinating care proactively and managing risk with actionable insights across acute and post-acute transitions, including predictive analytics and risk-stratification.
• Emergency Preparedness and Response Government solution for emergency preparedness and response within long-term and post-acute care settings, supporting public health surveillance and emergency response.
• PointClickCare Marketplace Marketplace connecting PointClickCare customers with 400+ third-party software and service providers across the senior care ecosystem, with integration via HL7 FHIR and APIs.
• Senior Sign Partner-powered digital move-in documentation solution for senior living that eliminates manual paperwork with smart templates, e-signature, HIPAA-compliant security, and 7-year document retention, integrating directly with the PointClickCare EHR.
• Billing for Senior Living Senior Living billing software fully integrated with PointClickCare EHR, producing accurate, resident-friendly statements and supporting Medicaid waivers and other supplemental payers with auto-capture of resident updates and ancillary revenue opportunities.

Quantifiable outcome

• CareOregon reduced readmissions by 50% in Year 1 and saved care managers 3+ hours daily
• +14 more outcomes

Named customers20 records

Segments11 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability13 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered flagship and core.

• AIDA HealthcareflagshipStrategic or Co-development Partner · 16 April 2026Strategic partnership combining PointClickCare's PAC Management solution with AIDA Healthcare's referral platform to optimize referral management, streamline care transitions, and reduce costs between acute and post-acute settings. Companies co-hosted educational sessions with UVA Health, AdventHealth, and Froedtert Hospital at ACMA National 2026.
• RKL eSolutionscoreTechnology or Integration · 16 April 2026Integrated solution combining PointClickCare and Sage Intacct via RKL to help senior living organizations streamline financial and operational processes. Automates data flow between platforms, reducing manual entry and improving visibility into cash flow, census, payroll, and reconciliation.
• CliniconexcoreTechnology or Integration · 1 April 2026Cliniconex provides the underlying communications platform for PointClickCare's Automated Care Messaging solution. The solution is fully embedded within PointClickCare workflows, sold, delivered, integrated, and supported as part of the PointClickCare ecosystem, with all communications automatically logged to the resident record.
• Scienza HealthcoreTechnology or Integration · 9 March 2026GIA digital human clinical screening now live in the PointClickCare Marketplace, giving 14,600+ post-acute and long-term care facilities access to 46-condition multimodal screening with real-time EHR write-back. Deploys in under 30 minutes via direct HL7 FHIR and API connectivity.
• SagecoreTechnology or Integration · 18 November 2025Integration extending Sage's EHR network coverage to 75% of the senior living market; integration with PointClickCare alongside ALIS, ECP, Yardi, and August Health to improve data sharing and operational efficiency.
• MicrosoftflagshipStrategic or Co-development Partner · 28 May 2025Collaboration announced at SUMMIT 2025 to integrate Microsoft Dragon Copilot ambient scribe capabilities into PointClickCare's platform; also referenced as part of PointClickCare's broader Azure/Microsoft 365 Copilot / Azure OpenAI Service AI strategy.
• Senior SignflagshipOEM/ Whitelabel/ Licensing Partner · 19 May 2025Partner-powered move-in e-signature and documentation solution fully integrated with the EHR for Senior Living. Senior Sign is offered as a partner solution embedded in PointClickCare workflows, eliminating duplicate data entry and ensuring accuracy from day one; HIPAA-compliant with 7-year document retention.
• Patient PatterncoreStrategic or Co-development Partner · 15 March 2023Acquired on March 15, 2023, to enhance care management solutions supporting healthcare providers in adopting value-based care models and improving outcomes for high-needs populations. Part of a broader trend of expanding risk-bearing care models.
• Audacious InquiryflagshipStrategic or Co-development Partner · 16 March 2022Acquired in March 2022 for US$250 million (announced February 2022) during the HIMSS Conference in Orlando, Florida. The acquisition enhances healthcare connectivity, reduces costs, and improves patient outcomes by expanding PointClickCare's network and care collaboration solutions serving over 150 million lives across the U.S.
• ApploicoreTechnology or IntegrationApploi Hire and Onboard and Apploi Schedule integrated as PointClickCare value add-ons for skilled nursing and senior living, providing mobile-first hiring, credentialing, onboarding, and scheduling with healthcare-specific job board distribution and integrated background checks.

Scale indicators24 records

Recent moves6 records

Expansion highlights8 records

Direct peers

• MatrixCare (ResMed): MatrixCare is a direct competitor offering EHR and care-management software for skilled nursing, senior living, and home health; it competes head-to-head with PointClickCare across LTPAC providers and was acquired by ResMed to extend its post-acute footprint.
• Netsmart Technologies: Netsmart provides EHR and interoperability solutions for skilled nursing, senior living, behavioral health, and home care, overlapping directly with PointClickCare's SNF, senior living, and group home segments through a comparable vertical SaaS model.
• Yardi: Yardi is a senior-living software suite (rentals, EHR, billing) competing directly with PointClickCare's EHR for Senior Living and Billing for Senior Living offerings in independent living, assisted living, and memory care communities.
• ALIS (Medtelligent): ALIS is an EHR purpose-built for assisted living, memory care, and similar senior-living settings, competing directly with PointClickCare in senior-living EHR and recently integrated into Sage's broader senior-living network.
• ECP (Electronic Caregiver): ECP is a long-standing senior-living EHR vendor serving assisted living, memory care, and group homes with comparable clinical and billing functionality to PointClickCare's EHR for Senior Living.

Broad incumbents

• Epic Systems: Epic is the dominant acute-care EHR vendor and increasingly competes with PointClickCare via its Showroom integrations, Care Everywhere interoperability, and bundles that extend into post-acute and payer data exchange.
• Oracle Health (Cerner): Oracle Health competes broadly with PointClickCare via its acute-care EHR installed base, interoperability platforms (e.g., HealtheIntent), and growing footprint in long-term care and population health.
• MEDITECH: MEDITECH is a broad hospital EHR incumbent that competes with PointClickCare in acute-to-post-acute interoperability, particularly for hospitals and health systems adopting its Expanse platform.

Emerging players

• August Health: August Health is an emerging senior-living EHR competitor focusing on assisted living and memory care operators; included in Sage's integration network as a meaningful niche alternative to PointClickCare's senior-living platform.

Others

• Collective Medical Technologies (PointClickCare subsidiary): Collective Medical is a wholly-owned PointClickCare subsidiary providing real-time care-coordination notifications; included as a reference for adjacent interoperability competitors such as Bamboo Health and Health Gorilla.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PointClickCare
• Facebookfacebook.com/PointClickCare
• LinkedInlinkedin.com/company/50625

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries5 records

Funding overview

Funding rounds5 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PointClickCare