Cliniconex
- Company typePrivate
- Founded2010
- HeadquartersKanata, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Cliniconex firmographics
Firmographics- Name
- Cliniconex
- Legal name
- Cliniconex Inc.
- Website
- https://cliniconex.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Cliniconex industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)
- akta.pro secondary industries
- Patient Intake, Digital Registration & eForms (HLACAEAF), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
Keywords
Where Cliniconex is headquartered
LocationHeadquarters
- HQ city
- Kanata
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Cliniconex business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription-based SaaS: Cloud-based subscription service for automated patient communication and scheduling. Pricing based on organization size, appointment volume, and number of active contacts. Annual subscription terms with automatic renewal.
- Partner/Reseller Revenue: ACM Messenger and ACM Alerts sold through PointClickCare and QHR (Accuro) marketplaces. Cliniconex operates as subcontractor/data processor when services are provided as Partner Power Solutions through primary vendors.
- Add-on Module Sales: Optional add-on modules including ACM Vault and ACS Forms can be purchased separately from the base ACM platform and activated through marketplace.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Automate Care Scheduling Lite - Entry-level scheduling automation |
| Subscription | Monthly | Automate Care Scheduling Plus - Full-featured scheduling with advanced capabilities |
| Unit Pricing | Monthly | Senior Care - Based on day beds and number of facilities |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Cliniconex product offering
Product offeringCore offering
Cliniconex provides the Automated Care Platform (ACP), a modular cloud-based SaaS that automates patient and resident communication, scheduling, digital forms, and feedback workflows for senior care facilities, medical clinics, and hospitals. The platform's core modules—Automated Care Messaging (ACM), Automated Care Scheduling (ACS), and add-ons such as ACM Vault, ACM Alerts, ACS Forms, ACS Surveys, and ACM Concierge—integrate natively with PointClickCare and Accuro EMR/EHR systems to deliver voice, text, and email outreach that reduces no-shows and administrative burden while maintaining HIPAA, PHIPA, and PIPEDA compliance.
Product overview
Cliniconex offers the Automated Care Platform (ACP) — a modular cloud-based healthcare communication platform spanning senior care, medical clinics, and hospitals. The platform consists of a core product with three integrated modules: Automated Care Messaging (ACM) handles secure multi-channel patient outreach; Automated Care Scheduling (ACS) manages patient booking, digital forms, and feedback collection. Add-on modules include ACM Vault (encrypted messaging/document exchange), ACM Alerts (appointment reminders for clinics), Staff Add-on (staff communications), ACM Concierge (wait time/queue management), and the newly launched ACS Forms and ACS Surveys (digital data collection). The platform integrates natively with PointClickCare (senior care) and Accuro/QHR Technologies (medical clinics), with data syncing bidirectionally to EMR/EHR systems in real time. The entire platform is delivered as products, not projects — enabling immediate benefit from user-friendly solutions.
Differentiator
Problem solved
Functional benefit
Brands
- Automated Care Platform (ACP): A modular cloud-based communication and workflow platform for healthcare providers that automates patient messaging, scheduling, and forms collection.
- Automated Care Messaging (ACM)
- Automated Care Scheduling (ACS)
- ACM Messenger
- ACM Vault
- ACM Alerts
- ACS Forms and Surveys
- ACM Concierge
Products and services
- Automated Care Platform (ACP) Modular cloud-based healthcare communication and coordination platform that connects providers, patients, and care teams through automated messaging, scheduling, forms, and feedback workflows. Available in PointClickCare and Accuro marketplaces. Built for senior care communities, medical clinics, and hospitals.
- Automated Care Messaging (ACM) Secure, automated outreach solution connecting providers, patients, and care teams through voice, text, and email. Seamlessly integrated with EMR/EHR systems; reduces no-shows with automated reminders, saves staff time by eliminating manual outreach, and ensures HIPAA/PIPEDA-compliant communication.
- Automated Care Scheduling (ACS) Patient booking, digital forms, and feedback collection solution integrated with EMR/EHR. Lets patients self-book 24/7, replaces paperwork with digital forms synced to EMR, and automates feedback collection with surveys. Reduces administrative burden and improves access to care.
- ACM Vault Encrypted, HIPAA/PIPEDA-compliant messaging and document exchange module built into the ACP workflow. Shares sensitive information (care plans, test results, billing records) through compliant, auditable channels. Every message and document exchange is tracked, timestamped, and automatically uploaded to the resident chart in PointClickCare. Reduces data breach risk by up to 80%.
- ACS Forms Digital forms solution for healthcare data collection. Create and manage intake, consent, and workflow forms using a drag-and-drop builder. Includes self-serve form builder, reusable template library, and configurable form templates. Submissions sync automatically to EMR/EHR charts.
- ACS Surveys Digital surveys solution for feedback and engagement collection. Gather insights from residents, families, and staff with configurable survey workflows for pre/post-visit feedback, satisfaction checks, and routine engagement. Includes self-serve survey builder and reusable templates. Submissions sync automatically to EMR/EHR charts.
- ACM Alerts Automated appointment reminder and recall solution for medical clinics and hospitals. Synced with EMR/EHR to deliver appointment reminders, booking notifications, cancellations, and prescription renewal reminders via voice, text, or email. Sold separately through QHR Technologies as a preferred partner solution.
- ACM Concierge Wait time display, queue/digital display, and leave return messaging module. Designed for queue-based patient messaging and facility waiting room management. Supports digital signage integration and wait time notifications.
- Staff Add-on Staff communication and contact management module. Enables sending messages to staff contacts alongside patient/resident contacts. Includes contact management with integration and manual upload options, and saved lists functionality for reusing contact groups across communications.
Quantifiable outcome
- No-show rate reduction of up to 50%
- +5 more outcomes
Companies that use Cliniconex
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
Cliniconex technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability3 records
Feature6 records
Cliniconex partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- PointClickCarecorePointClickCare is the primary marketplace channel for Cliniconex's Automated Care Messaging (ACM) and ACM Alerts products. Cliniconex operates as subcontractor/data processor under this partnership. Products sold and distributed through PointClickCare marketplace with Cliniconex providing the underlying technology platform.
- QHR Technologies (Accuro)coreQHR Technologies' Accuro EMR marketplace distributes Cliniconex's Automated Care Platform for Accuro clinics. Products integrated directly with Accuro EMR workflow. Cliniconex acts as Partner Power Solution through this primary vendor relationship.
Scale indicators11 records
Recent moves5 records
Expansion highlights6 records
Cliniconex competitors and assessment
Company assessmentDirect peers
- Twistle by Health Catalyst: Twistle, acquired by Health Catalyst, automates patient outreach, reminders, and care plan adherence via text/email for hospitals and ambulatory groups—comparable to Cliniconex's hospital care-transition and engagement workflows.
- Weave: Weave unifies phone, text, email, reviews, and patient communication workflows for small and mid-sized healthcare practices, competing head-to-head with Cliniconex in medical clinics and adjacent specialty practices.
- Tebra (PatientPop): Tebra (which combined with PatientPop) provides patient engagement, automated reminders, self-booking, intake forms, and reputation management to independent practices—a broader-stack but functionally overlapping competitor to Cliniconex in the medical clinic segment.
- Solutionreach: Solutionreach is a patient engagement SaaS platform offering automated appointment reminders, two-way text messaging, patient recall, and surveys via voice/SMS/email to dental, medical, and specialty practices—a near-direct functional match to Cliniconex's ACM/ACS stack.
- Luma Health: Luma Health provides a smart patient scheduling and engagement platform with EHR-integrated reminders, self-booking, intake forms, and broadcast messaging for medical groups and health systems, directly comparable to Cliniconex's ACS and ACM modules.
- Updox (EverCommerce): Updox, part of EverCommerce, provides HIPAA-compliant patient messaging, automated reminders, secure text, electronic fax, and patient portal tools to medical practices—directly comparable to Cliniconex's ACM, ACS, and ACM Vault modules.
- OhMD: OhMD is a patient communication platform offering two-way texting, broadcast messaging, automated reminders, and patient recall tightly integrated with EHR systems, directly comparable to Cliniconex's messaging and outreach use cases.
- Relatient: Relatient delivers EHR-integrated patient scheduling, automated reminders, broadcast messaging, and surveys to medical practices and health systems—an overlapping product portfolio with Cliniconex's ACM, ACS, and ACS Surveys modules.
- Artera (formerly WELL Health): Artera (formerly WELL Health Patient Engagement) provides EHR-integrated two-way texting, broadcast messaging, automated reminders, and self-scheduling for hospitals and large medical groups—a direct competitor to Cliniconex in the hospital and large-practice segments.
Broad incumbents
- PointClickCare: PointClickCare is the leading cloud EHR for senior care and a strategic channel partner that resells Cliniconex's ACM and ACM Alerts through its marketplace. As a broad incumbent, it also competes at the platform level by bundling native communication and engagement features that could overlap with Cliniconex over time.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Cliniconex social profiles
Digital presenceCliniconex compliance and trust
Trust signalCompliance5 records
Cliniconex financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cliniconex leadership team
Management profileNumber of profiles
Profiles8 records
Cliniconex funding detail
Funding detailFunding overview
Funding rounds5 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cliniconex M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cliniconex
What does Cliniconex do?
Cliniconex provides the Automated Care Platform (ACP), a modular cloud-based SaaS that automates patient and resident communication, scheduling, digital forms, and feedback workflows for senior care facilities, medical clinics, and hospitals. The platform's core modules—Automated Care Messaging (ACM), Automated Care Scheduling (ACS), and add-ons such as ACM Vault, ACM Alerts, ACS Forms, ACS Surveys, and ACM Concierge—integrate natively with PointClickCare and Accuro EMR/EHR systems to deliver voice, text, and email outreach that reduces no-shows and administrative burden while maintaining HIPAA, PHIPA, and PIPEDA compliance.
Is Cliniconex a public or private company?
Cliniconex is a private company. It is classified as venture growth investor backed and is currently operating.
When was Cliniconex founded?
Cliniconex was founded in 2010. It employs 11 to 50 people.
Where is Cliniconex based?
Cliniconex is headquartered in Kanata, Canada, in the North America region.
How does Cliniconex make money?
Three revenue lines are on record. Subscription-based SaaS are the primary driver. The others are partner/Reseller Revenue and add-on Module Sales.
Who are Cliniconex's main competitors?
Direct peers on record are Twistle by Health Catalyst, Weave, Tebra (PatientPop), Solutionreach, Luma Health, Updox (EverCommerce), OhMD, Relatient and Artera (formerly WELL Health). PointClickCare is listed as a broad incumbent.
Does Cliniconex have an API?
No public API is recorded for Cliniconex.
What industry is Cliniconex in?
Cliniconex's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLACAEAJ, Adherence, Reminders & Engagement Automation (Medication/Follow-up), with a secondary code of HLACAEAF, Patient Intake, Digital Registration & eForms. Its NAICS code is 54151 and its SIC code is 7372.